Business Profile

Telephones

Triton Global Communications

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Triton Global Communications's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

22 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My ****** account was recently charged for third-party calls by Triton Global, for 2 long distance calls apparently made to ************ "Dir Assis ON" for $7.78 total -- $8.79 (inc. tax).I didn't make nor authorise these calls and I have no idea how they were added to my account. Per online information on ****** and other websites, this company has many complaints against it.
Customer Answer
Date: 02/05/2025
Hello, this is to provide the cost documentation from the applicable ****** ****, in the amount of $7.78 before tax and a total of $8.79 including HST.
Business Response
Date: 05/05/2025
These were not Long Distance calls, they were Directory Assistance. A user dialed an ********************************************* use. They were then directed to a Directory Assistance portal where they would have been told this and that if they wanted the new number for a charge of $3.89 to press "1", Both calls were opted in and the new number provided. I can see that ne call lasted one minute and the other 2 minutes, which was more than enough time for fulfillment to occur. We will not be refunding these charges.
Customer Answer
Date: 06/05/2025

Complaint: 23275017

I am rejecting this response because:
While I appreciate Triton Global's response, about these being user-enabled calls, I reject their response because I believe that they took advantage of a senior without the capacity to understand the implications of this senior's actions. Indeed after reviewing many online forums and complaints against Triton Global (TG) for unexpected and/or excessive third-party call charges, I don't appreciate that TG is operating and providing an effective end-user experience.
I also appreciate that TG is authorised by the **** and the respective telecommunications companies -- in this case, ****** -- to use TG as a third-party call handling company. However, based on the volume and variety of negative complaints against TG and the examples of negative service provided by TG, I would expect the **** and the telcos to revisit the mandate given to TG. In my opinion, both the means to communicate possible charges to the end-user and the excessive charges to the end-user must be improved.
Therefore, I expect the BBB to be involved to record the poor business record of TG, as this has been occurring since 2013! This is evident by my quick and basic search of online negative complaints against TG.

I trust that this is acceptable. Thank you.

**** *****
Initial Complaint
Date:24/03/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company has been charging our business phone lines (both landline and fax) $** a month each for multiple years. Have contacted via email multiple times, no response. If you call the company to ask them to stop, they charge you for the call (found that out the hard way). **** can't seem to stop them.This company is a scam pure and simple, and because we are locked into a business phone line contract there is no way out. This company does nothing other than scam you out of your money.
Customer Answer
Date: 24/03/2025
Was contacted by Triton Global representative, who claims I have not contacted them (I have via their web form).They also stated that the charges are from Reliant Communications, whom I would have to contact directly. However, they were able to transfer my call to them directly (?). At which point there was a recording stating the call will be recorded, then silence. I have attempted to contact Reliant Communications as well, with no response.
Business Response
Date: 24/03/2025
As stated on your call with our CSR, these calls are from a long-distance plan that someone at that number opted into back prior to billing. We are unable to opt the consumer out of the program as we are only the billing agent. As stated, the caller will have to contact Reliant to terminate the program. They were given this number to contact Reliant directly. We tried to help them by transferring the call directly, but apparently something happened beyond our control. Other than that, there is nothing we can do from our end.
Customer Answer
Date: 25/03/2025

Complaint: ********

I am rejecting this response because: CSR argued I had not emailed them, I had contacted previously using their website form, with no response. While the *** informed me the charges were from a Reliant Communications, there is no indication of such from the billing and attempts to contact have not been answered. The one line being billed could not have called and agreed to charges, as it is a fax line and cannot call out and authorize external billing. To state they are not responsible for continuing to bill this account is false, as they are the billing party, regardless of if requested by external company.

Sincerely,

****** ******
Initial Complaint
Date:19/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On a recent ********** statement dated November 9, 2024 a long distance charge to Triton Global Business Services was added to our statement. 2 calls charged that were never made or autorised by us. ***** added to our invoice without consent. We called bell Aliant to question this charge and were told to contact Triton to ask them to stop doing this. BellAliant took no responsibilty whatsover and I was told to go on line and educate myself about this kind of SCAM. Not sure where this is headed but somthing has to be done about anyone able to just tell another company to bill one of their customers for a ********************** that was never requested or consented to...
Business Response
Date: 19/11/2024
We note that this is our first seeing this issue with this consumer. They have never called Triton's toll free Customer Assistance.
These charges are for a long distance plan with Reliant Communications that someone at that phone number agreed to. We assist with the billing of this agreement.
If the consumer wishes to dispute these charges or cancel this plan, they should call Reliant at **************
Customer Answer
Date: 21/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****************************. ******* ******* Coo
Initial Complaint
Date:15/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These were charges on Bell phone bills listed as "Usage Charges - other long distance carriers for TRITON GLOBAL BUSINESS SERVICES - TALKPAK BC - ************" note says "operator handled customer dialed. we have never called that number or received any services from this company and bell says it is a third party thing that is not up to them to remove it and it is something we must have done from our end. I can assure you that this is not something occurring from this end and we have been billed 11.85+HST x 2 phone lines = ***** every month since November 2017! We have tried several times to resolve this however it has not yet been resolved and we have now paid out $2,088.84 to date to Triton Global Business services through our bell phone bills and we need this to STOP and hopefully find a way to get back some of the money taken from these unreachable scam artists.. please help!
Customer Answer
Date: 15/04/2024
Please see the attached bills to further our conversation. Please note I have only attached the first bill it appeared on and the last bill we have received. I can send all of the bills between those dates if necessary to show this is occurring every month at the same price; if it is needed please let me know. I can also send the whole bills if the one page does not provide the necessary information. If you have any questions or concerns I can be reached at ************* or via email at *********************** Thank you.
Business Response
Date: 15/04/2024
There charges are a recurring billing plan for long distance. Unfortunately, we are only the third party ****** in this case. If the consumer wants a refund and the billing terminated, they will have to contact the merchant, Reliant Communications, directly at **************
Initial Complaint
Date:30/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On January 28th **** I received my 12 year old sons ***** mobility bill that showed a $38.88 data charge. I pay a data block fee on his account so data fees can not be charged. I entered a chat with a ***** representative immediately after receiving this bill and the representative advised me the charge came from Triton Global as a third party. Upon clarification, the representative advised me that this company provides abbreviated dialing codes to participate in games, contests or voting by dialing a specific # code.I have no idea what this means but I looked back on the phones call history and there were no unrecognized numbers dialed. ***** advised if I want to dispute this then to reach out to Triton and provided the contact information. *** attempted to call the number provided for a number of days as well as email with no result of reaching anyone with this company. My son is 12 years old and cannot enter agreements or contracts thus I find this companys business predatory and in addition: the inability to reach an actual person leads me to believe this company is scamming. I would like to dispute this charge and Id like explanation IN PLAIN LANGUAGE what this charge is, how this charge occurred and how to prevent such charges in the future.
Business Response
Date: 31/01/2024
The complainant called once and emailed once prior to this complaint. Our customer ********************** has reached out and explained the charge. As stated, the complainant's minor child made a charge to an adult dating/chat service. The call actually does not show up as billable in our system, so it seems ***** made an error in charging the call as the user did press "1" to accept the charge. We have advised the caller to contact ***** to have the charge removed, and assisted by providing screenshots showing it was not billable. We have also blocked the phone number from our service so such charges will not occur again.
Initial Complaint
Date:15/01/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have received a bill of $79.98 from teflon communications and would just like to get it disputed. There is no reason for the bill but we can not figure it out through our service providers.
Business Response
Date: 18/01/2024
This consumer has now been in touch with our Customer **********************. ******* explained the charges and dates. They were for 2 calls to a dating site, one for 9 minutes and the other for 6 minutes. As these were for a sufficient length that the were not unintentional, we will not be reversing the charges. We will however block the consumer's number so they will be unable to access the service in the future.
Initial Complaint
Date:28/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed 2 months in a row by this company and *** never even heard of them. I have called and left a message and nobody returned my call. 1 month was ****** and this month was ******. I would like this credited back to my phone bill and have my number blocked by this company to avoid this in the future. I have never used this company
Business Response
Date: 30/08/2023
Our customer tried to reach out to this consumer. They dialed ************** (the number on the complaint above), and talked to a person named ******** who claimed there was no *************************** and no ************************* (name on bill) at that phone number. We verified the number dialed as the one on the complaint, and are unable to action this complaint further.
Customer Answer
Date: 31/08/2023

Complaint: 20528661

I am rejecting this response because:
That phone number is in my name, which I provided in my original complaint. I dont know anybody named ********. These charges were made to my phone in my name
Sincerely,

***************************
Business Response
Date: 31/08/2023
Please provide us with the phone number to which the charges were billed, not a landline.
Customer Answer
Date: 31/08/2023

Complaint: 20528661

I am rejecting this response because
the phone number that was billed is
************, it is not a land line, it is a number on my account that I did not authorize any charges on.

Sincerely,

***************************
Business Response
Date: 05/09/2023
Our Customer ********************** has again tried to reach out more than 5 times to the number provided on the bill and the complaint. The message on the phone states it belongs to a *****, not anyone on the complaint.
We have left multiple messages requesting a call back. We would ask the customer to call in to our Customer ********************** at ************ to discuss the charges and a resolution.
Customer Answer
Date: 06/09/2023

Complaint: 20528661

I am rejecting this response because:
I am the account holder. I had ***** disable that phone because you are charging it every month. I am the account holder, please call me at ************
i did not authorize any charges by your company

Sincerely,

***************************
Business Response
Date: 06/09/2023
We were finally able to discuss the charges with the consumer. The charges were legitimately made by the phone user, as confirmed by the phone owner. While we will not be issuing a refund, we have blocked the phone from accessing the services in the future.

Customer Answer
Date: 06/09/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Le 5 juillet 2023 10h58 des frais de ****$ ****** ***** sur mon compte de *******. je n'ai jamais fais cet appel, Triton Global est l'origine de ces frais.
Business Response
Date: 15/08/2023
This consumer has already been in contact with our Customer ********************** and the charges explained to them as they were for a Directory Assistance service accessed by misdialing an 800 number. Per their email to us, the charges are already being credited by their phone company. Further to this, we have blocked the consumer's number from any future access to this service.
We consider the matter resolved satisfactorily.
Initial Complaint
Date:25/07/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These two charges appeared on my cell phone bill The date of both charges was **** *. I have no idea what they are and I think they are *********** I called the number listed (see attached). It is Triton. They did not answer the phone. I want them to credit my cell phone bill **** ********* *** *****.
Business Response
Date: 26/07/2023
This charge is for our Directory Assistance service. The consumer dialed n 800 line incorrectly or no longer in service and reached our DA service, where they hit "1" and accpeted a charge for service. However, the call was less than 10 seconds so we can tell the consumer never completed the service and did not receive the new number. Our Customer Service has reached out to the consumer to initiate the process of refunding the charge, which the consumer agreed to. The consumer's number has also been blocked so such charges will not occur in the future.
Initial Complaint
Date:20/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been charge **** in our phone by triton ********* *********** For service we never purchased
Business Response
Date: 05/07/2023
No charges were made to the phone number provided. We do note the day after we received this complaint our customer ********************** received a call from a lady with the exact same charges. The customer was infirmed regarding the charge, how it was made, and the service received. ** ****** *** ** ** *** ********** ** **** *** ***** **** **** ***** ** * ****** ******* * *****. The phone number with those charges has been blocked from future use of our services, but the charges will not be removed.

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Triton Global Communications is NOT a BBB Accredited Business.