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Business Profile

Windshield Repair

DECO Windshield Repair

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for DECO Windshield Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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DECO Windshield Repair has 7 locations, listed below.

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    Customer Complaints Summary

    • 110 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:21/02/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 21, ********************************** *************************. After the representative checked that I had a plan, I asked him to check my windshield for any chips. He said that I didnt have any and I left. Later that day I received a receipt for services totalling $155 (covered by my plan) and a invoice for a $5.00 tip charged against my credit card on file. I contacted DECO via email immediately and let them know that I had not received any services from them and I had not authorized a tip to be paid by my credit card. On Jan 23, 2023 ******* from **************** replied that I had received service and that I wanted a correction issue and a refund for the $5.00 tip. I replied that NO REPAIRS WERE DONE. On Jan 29, having received no response from Deco, I informed them that the charges were not mine, nor was the charge against my credit card authorized and that if I didnt hear back from them by Feb 3/23 I would be filing a complaint with BBB. Needless to say I have not heard back from them and hence this complaint. I did phone them and didnt get an answer. I couldnt find a mailing or street address to contact them that way. I tried to delete my credit card on file to cancel my membership but was unable to do so. This raises serious concerns about their corporate integrity. I have read other complaints and see that **** has not responded to others with problems. There are other alternatives for windshield repairs and I will be cancelling my membership (when I find out how). I am not comfortable in doing business with a company that does not value its customers privacy and makes no attempt to resolve customer concerns.

    • Initial Complaint

      Date:06/09/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $83.85 cents August 4 for a plan I did not consent to. I had a chip repair in ******************* and paid over $90 last year. I was not happy with the results and certainly didnt agree to a charge a year later . Efforts to contact anyone by phone failed . I gad to pay my credit card balance today and the charges are still on their because I cant reach the company.

    • Initial Complaint

      Date:29/08/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me $89.54 for a membership I did not sign up for. I had a chip in my windshield repaired in the summer of 2020, I paid for service then but did not authorize anything beyond that. I wasn't charged the following year but all of the suddenly they're charging for something I never signed up for. I cannot contact them because their phone line only has information and then says that I am calling outside business hours, each hour of the day oddly enough. I have emailed them and heard nothing in return. I cannot find anywhere on their website to cancel, the phone line says all can be managed on their website but all it has is information they have about me and my banking info they got at the time of my single chip repair service. I tried their ********* email and phone all without success. I am currently filing a dispute with my bank and am looking to get a new bank card to stop them from taking more money.

    • Initial Complaint

      Date:17/08/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *********************H Plan. I have been unable to cancel the plan as they make it extremely hard to find out how to cancel the plan and they do not respond to questions on how to do this. Attached is an email thread; I have had no response other than the form response on Aug 4th. If I dont hear from you within 24 hours, that you have cancelled my subscription, * **** ** ********* *** ** *** *********************** ********* ********************* ********* *** ***** ********************************************************************* *** ************************* *** *************** **** *************** ***** ********************* ***** ****** ** **** **** ** *** ********************** ******** *** ******* ********* *** ********* **** ***** **** **** ********************** **** **** *** ** ** *** ****** **** *** **** ******* ********** ******* ** ************** ***** ** ** *** ** ****** **** ********** ********************* ********* *** ***** ********************************************************************* *** ************************* *** *************** **** *************** ***** ********************** ***** ****** ** **** **** ** *** ********************* ******** ** ***** *** *** **** ******** **** ******* ******* *** **** ********* ** **** ***** ** *** ** **** ** ********* **** ******* ** ********* ***** ******** ** *** ******* ***** ********* ********* ************ ****** **** ****** ***** ******* *** **** ******* ******* ****** *** ******* ***** *** ** *** *********** ** *** ******** *** ******* ** *** ******* ********** **** ** **** *** * ********* ******* ** ****** *** ******* ** **** ********************** ***** *** *** **** **** **** *** ****** ********** ******* *** ****** **** ***** ******* ****** ***** ** ** *********************** *** *** *** ** ****** **** ***** ** *** ****** **** *** **** ******* ********** ******* ** **************

    • Initial Complaint

      Date:10/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a chip in my windshield fixed August of 2021. i was told that because I am an AMA member, i can sign up to have my windshield covered for one year. i did so, I paid via CC. On the evening of August 3 2022, I received an email saying that they would be charging my CC for my annual subscription on August 5 2022. I replied saying that i did not consent to this and that they best not charge my CC. On August 4 2022, I sent another email stating that they do not have my permission to charge my CC. On August 5 2022 DECO Windshield Repair charged my credit card, and emailed me a receipt.. On August 9 2022, I emailed them asking for a refund, but only received a generic email saying "Sorry to see you go".. I want a refund!

    • Initial Complaint

      Date:08/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Canceled over 9 months ago just got email saying there going to charge me for my membership called and told them I didn't want it the lady I talked to said it was all Canceled well today the ***** money from me for a membership that was to be canceled 9 months ago

    • Initial Complaint

      Date:04/08/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been on the phone for 3 days trying to get ahold of these people. They don't answer their phone. This is a ***** case and I will NOT be paying this bill. They have billed me without my permission or a signature that was carried over from last year. This is NOT an automatic billing. You can't just use a person's Mastercard number. Seems there are many more people complaining about this company for this very same reason. I feel I should report it to the **** if I do not get any help from BBB so I sure hope you can at least get ahold of the owner and let them know what is going on with the company. I hope other Seniors are not getting caught ** in this profound way of doing business. Another problem is I never even received anything from Deco they just went ahead and used my credit card number.....

    • Initial Complaint

      Date:26/07/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Name: DECO Repair Date of Transaction August 31, 2021 Type of Complaint: No Options to Cancel Membership Prior to Renewal Date/ No Communication from Company Backstory: My wife and I had a crack in our windshield and saw an orange tent with the Deco Repair branding in the parking lot we were in. We asked the gentleman about the cost to repair and offered us a membership if we paid ****** for the window repair.We paid the repair fee and the repairperson then used our Mastercard to sign us up for the membership stating that we wouldn't be billed until next year. He also stated that we can cancel at any time and we wouldn't be billed so long as we canceled BEFORE the renewal date. This is what we have spent 2 weeks trying to do.When we call their head office, all of the relevant automated options direct us to a voice message stating that they are either closed or not there. This has happened no matter what time of the day we call or what options we choose. Even pressing "0" to speak to an agent yields us the same "We are closed" message.The voice options on the phone state that we can log into the website and manage our payments and subscriptions but this doesn't work as there no options to change payment types, add/remove cards, cancel subscriptions, etc... The most we can do is edit our First and Last name. Our credit card is locked and cannot be edited or removed.Our renewal date is approaching and, should they keep ignoring us, we will be billed for another year's subscription.How do we proceed? I can see from the reviews that this is an ongoing and widespread issues and, furthermore, they appear to have been signing people up without their knowledge or consent.

    DECO Windshield Repair is NOT a BBB Accredited Business.

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