We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Windshield Repair

DECO Windshield Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Repair.

Complaints

This profile includes complaints for DECO Windshield Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DECO Windshield Repair has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 110 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There was an automatic renewal transaction that took place by DECO Windshield Repair. There was no communication done about this and I would like to get this amount refunded and subscription cancelled immediately. I have not authorized for you to charge me automatically every year. Kindly get this sorted. I am on hold for more than 10 minutes and no one is picking up.

      Business Response

      Date: 09/06/2024

      Hi Shabbar. Sorry for the frustration in trying to call us. We have hired a new team that will hopefully alleviate this issue. 

      I do not see any emails from you nor can I find your account with this email address. Please send an email to ************************************ and we will help you with your request. 

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi,I was charged ***** CAD and ***** CAD for automatic renewal of subscription without any prior notification 0n June04 2024. I wanted to cancel the subscription and request for refund. I tried to call the customer care multiple time, the phone was on hold for 20+ min and disconnected. i tried to cancel subscription and request refund online through member portal, it returned with error. wrote email ************************************** with no response. please I want to cancel the subscription and I want the refund for both charges, also delete my card info.My invoice numbers are : 09472A36-0004 --- ***** CAD 09472A36-0005 ---- ***** CAD My email ID *************************

      Business Response

      Date: 09/06/2024

      Customer was given a full refund and the ********************** plans cancelled. We apologize for the delay. 

      All repair plan members receive multiple emails leading up to the renewal with specific information about the date and the renewal fee. Unfortunately sometimes these emails go to a spam/junk folder.

      Customer Answer

      Date: 11/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 2, 2024, I had this company repair a windshield chip on my car in their *********************** parking lot tent. The price quoted was $125 plus taxes. The windshield repair is only average, and i would never use them again. The individual then talked me into purchasing a "Premium Repair Plan" for my vehicle and my husband's vehicle for $50 each, although the second one was discounted to zero. I received an emailed confirmation and was surprised to find that in a year's time, they would automatically renew the "Plans" for $140 plus taxes. I immediately cancelled both plans. In the note cancelling the plan I requested a refund of the excess over the one time repair cost - $56.00, i.e. the $50.00 I was charged for the plans, plus taxes. I have received no response, and have requested responses in two subsequent emails, to no avail. In two attempts at calling their ************** at the phone number on the confirmation, I spent about 30 minutes on hold, only to be eventually told by a recording that I was calling outside office hours (I wasn't). This business is a shoddy, deceptive operation, conning people into paying an annual 'insurance' premium for an event that, in the combined 20 years my husband and I have owned our vehicles, has only occurred once.

      Business Response

      Date: 09/06/2024

      Sorry for the frustration in trying to contact us. 

      I have cancelled the repair plans and initiated a refund of $52.50. 

      Please know that sometimes it can appear as an additional charge until is FULLY processed. Its annoying but it happens sometimes. I can assure you it is a refund. Please give it a full 5-10 business days for it to be fully credited to your account but do let me know if you dont see it after that. I promise we will get you taken care of. ************************************

      Customer Answer

      Date: 12/06/2024

       
      Complaint: 21803398

      I am partly accepting this response.  The refund was short $3.50, the *** portion of the transaction.  I can live with that but it's just sloppy bookkeeping on their part.  But the second part of my requested resolution was that my credit card information be removed from their system.  They have not confirmed that they have done that. 

      Sincerely,

      ***************************

      Business Response

      Date: 13/06/2024

      Hi *****,

      My apologies for not noticing the **** Your card has been refunded $3.50. 

      You can login to your account at decorepair.com and see that your credit card has indeed been deleted. Please let us know if you need any further assistance. 

      Customer Answer

      Date: 17/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:04/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This Deco repair company is taking my money from my credit card without my consent. I called them and emailed them a number of times to newer have a person come on the line and to be disconnected. They took $95 from me one year, 60$ plus and $50 plus for 3 years all without my consent. I had a rock chip fixed and they took my credit card and signed up for this plan.

      Business Response

      Date: 20/06/2024

      Customer plan was cancelled and refund given for the 2024 repair plan renewal. We always give a refund to repair plan members who request it within 30 days. 

    • Initial Complaint

      Date:04/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 4 2023 I had chip in my windshield repaired at the Decorepair tent. On June 11 2024 I was informed by Email that my plan would automatically renew on July 4 2024. I was not informed that I had joined a plan at the time of the repair. I tried to cancel on their web site but was unable to. When I called their number I was put on hold and no one answered.

      Business Response

      Date: 20/06/2024

      This has been resolved via email. 

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was double billed and have emailed the company with no response .....I have also called the company who do not answer the phone........

      Business Response

      Date: 03/06/2024

      Hi ***,

      I am having trouble locating your account. There are two different email addresses, the one listed here and one in our email inbox. I do not see an email history, only the email you sent earlier this morning. There do not appear to be any charges since Oct of 2023. 

      I have sent you an email requesting more details about the account and the charges. I will look into this and do my best to help resolve this issue. 

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money was taken from my bank account to renew Deco membership without notice or even a confirming email.Tried to contact them by phone, got tired waiting. Contacted by email and not response.

      Business Response

      Date: 03/06/2024

      Hi ******,

      I only see one email from you, earlier today June 3. Unfortunately it was sent to our spam folder. You should have received at least two emails from DECO regarding the renewal but those sometimes go to the customers junk folder. 

      I have replied to your email with more detailed information. I will get your refund processed asap. 

      Business Response

      Date: 03/06/2024

      I see that somehow ******'s email address was blocked from receiving the automated emails. 

      Customer Answer

      Date: 04/06/2024

       
      Complaint: 21796278

      I am rejecting this response because:

      Never received an email from Deco before filing this complaint.

      Sudenly now I receive an email from them And I was just informed that they not longer have partnership with AMA

      I just want my money back .


      Sincerely,

      ***********************

      Customer Answer

      Date: 06/06/2024

      Upon checking my records for my membership payment, I found out that the yearly subscription increased from $42 that with deduction for having AMA membership would be $20 to $95 without any notice and they told me that not longer have partnership with AMA.

      Ill call this a scam 

      I contacted them again letting thy know and I haven't received any response or refund 

      Business Response

      Date: 09/06/2024

      Customer was given a full refund and her plan cancelled. We apologize for the delay. 

      All repair plan members receive multiple emails leading up to the renewal with specific information about the date and the renewal fee. Unfortunately sometimes these emails go to a spam/junk folder. Our renewal prices are available at decorepair.com/repair-plans and also the plan members can manage their accounts by logging in at decorepair.com

      We understand the concern regarding the renewal cost. Many of our members previously benefited from the discounted repair plan through our partnership with AMA. Unfortunately, that partnership has now ended, and the associated discount is no longer available. We appreciate your understanding.

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I received an email that said it was my anniversary with deco and I called told them to cancel my account! They said they would! A month later they charged me for a renewal. I dont even have a vehicle for me to be paying to fix a windshield. Make it make sense then the whole refund process is a PAIN. Just dont even bother with this company. This is crazy.

      Business Response

      Date: 03/06/2024

      This has been resolved. Customer was refunded. 

    • Initial Complaint

      Date:03/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 21, 2023, I used the Deco Windshield Repair to repair 2 rock chips. I was unaware that they had signed me up for a yearly repair plan. On May 21, 2024, I was charged $94.45 on my credit card to renew this plan. I have sent the company 2 emails to cancel and refund my money. I have not received a reply from the company. My money has not been refunded on my credit card as of June 2, 2024. I see that the company has set up an account under my name and has my credit card on file. I want my refund and want the company to remove my account with my credit card information from their files.

      Business Response

      Date: 03/06/2024

      This has been resolved. Customer was issued a refund on June 3. 

       

      Customer Answer

      Date: 06/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:29/05/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had them fix my windshield in 2021 and now every year they charge me ***** for no reason I didnt sign a contract or agreed to anything. They were not able to give me any evidence.This company is a fraud

    DECO Windshield Repair is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.