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Business Profile

Airlines

Flair Airlines

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Flair Airlines's headquarters and its corporate-owned locations. To view all corporate locations, see

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Flair Airlines has 2 locations, listed below.

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    Customer Complaints Summary

    • 576 total complaints in the last 3 years.
    • 84 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:20/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid for luggage bundles both ways, staff at *** was very rude and not polite at all, they made us pay again at the airport So we are seeking refund for the fees we paid online for both ways and we never used i have reached out via email and phone with no response

    • Initial Complaint

      Date:17/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      STILL HAVE NOT RECEIVED REFUND.Please react. It has been over 3 months of hustling with *********** Ref 7G6259 Refunds Team created Ticket # ****** Another Refund Team gave Ref # ****** after sayiong they credited my TD US Credit card. ( Yet nothing credited)******** ******* Cell: ************ ************************

    • Initial Complaint

      Date:15/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 2/24: booked a Flair Airlines flight to ******** for my mom's 100th Bday in mid-August, (because, as a former flight attendant and avid traveler, we ALL know airfares go up closer to the date of departure). Kept receiving Flair promo emails; in early July I looked at their site again. And whaddaya know: Their prices have dropped, SIGNIFICANTLY. May 2nd I paid, $530.11 CAD Today, July 15, including tax, round trip is $203.16 CAD July 3, 2024, I sent Flair (using the 'convenient' link on their site), an email complaint and the alert on their site said I'd be contacted in 1-2 business days.Nothing July 12, Friday, 1201 hrs: I was on hold for 1hr, 45 mins before "*****" (in the ***********) answered. I explained the issue and he said that Flair doesn't issue refunds. According to their site, they don't offer refunds AFTER the flight has taken place. He said he'd have his manager call me back that same day.Nothing July 15, 0720 hrs: did an online 'chat' with ******; who gave me the Edmonton # *************) which I've tried numerous times (just rings...) The conversation finished with ****** texting: Please rest assured that I have notified our team, and you will get a reply as soon as possible."Something tells me that's not going anywhere, either.July 15: did a 'pretend' booking (see attachments) and their rates have dropped even more for the same Aug ***** dates/itinerary/timing.Having flown on other carriers, in ****** and other countries, I've received an automatic refund for the difference IF it's before the date of carriage. (Totally understand if it's after the fact). Seeing as Aug 10 is now 3 wks and 4 days away, there's plenty of time to issue the $$ difference on the flight.

    • Initial Complaint

      Date:14/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Due to conflicting schedules, myself and my wife had cancelled my initial flight with a credit available on our account to use at a later date. Upon re-booking, it was identified that my name was spelt ***** on the booking versus my legal name of ***********. I was in contact with FLAIR who advised me it would be ****** to make this simple change, albeit within 24hours the reservation was re-booked. Upon managing the booking online, I was attempting to navigate the name change - the flight was inadvertently cancelled which left little credit on my account. Upon speaking with a representative via telephone they were "unable" to reinstate any credit, or willing to accommodate the simple modification to my name. This experience has been less than ideal, with call-center employees being abrupt, discourteous, and unwilling to help navigate this concern. I believe I am entitled to the cancellation fees which were not clearly identified, and some clarification re cost of name change as some representatives stated 79+ tax, some 25+tax, while online stated 215 +. This company has skilled scandals working for them, and ultimately is a scam operation.

    • Initial Complaint

      Date:12/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased two return tickets today, for a trip next week to *********************************Upon looking at he receipt, I found I have been charged for 2 carry on bags and one checked luggage bag. I only requested 1 carry on bag. The carry on bag was supposed to be $49 each way. I have been charged $88 for carry on (1 person x each flight) and $176 for checked bag. (2person x each flight).I called Flair ***************) was on hold for 2 hours. I finally got through and when i explained what happened, the employee said there was nothing they could do, it was my mistake. I let her know all i wanted was a refund on the 2 checked bags, as i would not be needing them. Again no.I asked for a supervisor and he told me he could put the bags toward a travel credit and he would charge me $25 to do so. I said i didn't want a travel credit I wanted a refund. He said that he could not and that there was nothing he could do. I asked him if he was located in ****** or the *** and he said no. I asked if he could transfer me to a supervisor in ****** or **, he said no. I know that Flair has offices in ******** and is owned by a Company in the **. There is no other way to reach this company. They profile on ******** does not accept messages.I just want a refund of the baggage I wont be using $176

    • Initial Complaint

      Date:11/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 6/23/24 my flight from *** to ******* my checked luggage was delayed for 17 days. My wife and I was left without essential clothing and basic supply. I have aske the Flair airline for baggage delay compensation for essential clothing, basic supply and my trouble as I was left with clothing and supply for my entire vacation to *******Please help me to get compensated for my trouble.****** ********

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a round trip flight with Flair on January 11, 2024. The flight dates are October 2024.On July 5th I received an email that one of my flights has been cancelled by the airline. They offered me a flight two days later (leaving on a Friday instead of a Wednesday) or asked me to go to their website to request a refund. My trip is booked - accomodations and events, so I cannot leave two days later. I requested a refund and got an error - "oops we couldn't give you a refund but we gave you a credit!" This is unacceptable. They cancelled my flight and I had to rebook on another airline and require a refund. I ***led them several times and could not get through. Finally I was able to connect with them on July 7th and spoke to a customer service agent. They said they could process my refund and verified that the credit card I used to book was still active (it is). They sent me a confirmation email and said the refund would be processed. Today, July 10 I receive an email that I have to do MORE verification in order to receive my refund for a flight that they cancelled. They've asked me to go into their website and verify my booking details and credit card. I am receiving errors doing this and have not received a refund. I do not want to waste more of my time trying to *** ****** customer service centre.

    • Initial Complaint

      Date:09/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a return flight to ****** in March. On June 28th, both flights had the dates and times changed to them (fly to and return from ****** on the same day). Email states I can chose to rebook or request a refund. Unable to find another flight that meets my needs with Flair so requested a refund on July 8th. I have been told it is not possible to get a refund and that I have to take the credit, there is a problem with my credit card and it won't allow for a refund (it will - I called to clarify with the credit card company - this is a blatant lie). I am not sure how to be clearer as every call/email I send asks for a refund as they said was possible. I would like to be refunded.

    • Initial Complaint

      Date:09/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This airline lost our luggage. The company policy is that they will pay you $50 a day to buy essential items. There were two of us travelling. After 3 days of calling them and no resolution, I myself went to the airport to see if they had my luggage. They did. We sent them our receipts and followed all protocols. They owe us $300 (3 days, two passengers, $50 each day). Every time I email them, they say we will get the money soon and we never do. It has been a year of them saying this.

    • Initial Complaint

      Date:08/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Flair Airlines had offered a full refund on my round trip flights from ************* to ********* due to itinerary changes. They stated that the refund will be issued to my credit card ending in 0425, however, the airline changed the refund method to flight credit without my knowledge. It wasn't until I checked my credit card statements and the refund didn't show up when I noticed that the refund was never issued. I have emailed communications stating that the refund will be processed in full back for my credit card from the airline as well.

    Flair Airlines is NOT a BBB Accredited Business.

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