Complaints

This profile includes complaints for The Brick Warehouse LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Brick Warehouse LP

  16930 114 Ave NW Edmonton, AB T5M 3S2

• 

  The Brick Warehouse LP

  565 West Hunt Club Road City of Ottawa, ON K2G 5W5

• 

  The Brick Warehouse LP

  747 Notre Dame Avenue Sudbury, ON P3A 2T2

• 

  The Brick Warehouse LP

  1525 Pitt Street Cornwall, ON K6J 3T9

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  The Brick Warehouse LP

  200 Bell Blvd. Belleville, ON K8P 5L8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a ******* fridge 6 months ago from the brick on regent avenue roughly 3 weeks ago we noticed it was making an odd sound, then noticed it wasn’t as cold. The fridge stopped working. Well over 600.00 groceries had to be thrown out. Meat was rotten, mold on food. We had to Wait a week for someome to look
  Ar the fridge. The individual
  Told us these fridges have a issue with the compressor (which failed). Also told us they are very dangerous as they use gas not refrigerant coolant. We were never told about the gas, I would never have purchased it.
  Its going on 4 weeks with no fridge. We have to purchase food daily. We have to
  Bring lunches to kids everyday to their school. We have had to cancel our daughters birthday party and graduation at our home because there is no fridge. We are going back and forth with ******* and the brick as the brick keeps telling us they don’t have any info (******* said we should be getting a new fridge and not the same type). Everytime you ask
  To talk to a manager we’re told they are busy. This is not acceptable please asist us.

  Business Response

  Date: 07/07/2023

  Hello, 
  

  The customer purchased a ******* fridge on August 29th, 2022 at the Winnipeg East Brick location on invoice ***********. The order was delivered on September 6th, 2022. 
  

  The customer started a manufacturer warranty claim on June 12th, 2023 because the fridge was making noises and wasn’t cooling. The claim was assigned Event ID ******** and the manufacturer sent a service technician on June 22th, 2023 to complete a full inspection of the fridge. Following the inspection, parts were ordered to complete the repair. The parts needed for the repair are currently on backorder. *******’s first year warranty is a repair warranty, unless the tech deems the product to be unrepairable. We have provided a link to the service agreement for the manufacturer warranty below:  
  *******************************************************  
  

  As the repair service is booked through the manufacturer's warranty, a return authorization request has been submitted to *******, to get the customer a working unit as soon as possible. We apologize for any inconvenience or frustration this may have caused and hope the customer understands. 

  Thank you! 

• Initial Complaint

  Date:22/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted the Brick regarding a warranty issue with our couch and was offered either $350 credit on anything on the store for one year and keep the sofa as is OR credit for the full amount we paid for the couch $865.00, to be spent on livingroom seating only, within 30 days. I picked out a recliner chair, paid the difference and arranged delivery. When the chair was delivered they said they had to pick up the damaged couch. I had already paid to have it taken away to the dump. At no time did anyone say that the couch was to be returned. The Brick claimed it was in the emails we exchanged. I provided them with all of our emails which showed there was never any mention of returning the couch. I would have welcomed that option instead of having to pay for it to be hauled away. The Brick now says I voided the warranty by not returning the couch and they refused to deliver the recliner.

  Business Response

  Date: 23/06/2023

  Hello, 
  

  Unfortunately we have been unsuccessful in locating the customer's purchase to investigate this concern. Please have the customer provide their sales order document number. If the individual on this complaint is not the purchaser on file, we do require a signed letter consenting the release of the purchasers account details to the individual making this complaint along with the invoice.  
  

  Thank you. 

• Initial Complaint

  Date:22/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in 2019 I fully paid off credit for a purchase with the Brick. I received a letter a few weeks ago from a credit company *** saying I owe them $203 for an unpaid purchase at the Brick which is now negatively impacting my credit score. I phoned them and they advised this is being charged 39% interest. Not once every since 2019 have I received a phone call, email, invoice or any communication whatsoever about an outstanding balance. I am certain I paid this in full and celebrated having it paid as it was important to me. In fact, I paid it out earlier than it was due.
  *** and the Brick cannot provide any evidence that this money is owing. As it is so old I have no way of obtaining the original invoice and aged bank records proving that it was.
  I would like to have this removed from credit report.
  As mentioned, not once ever since 2019 has anyone contacted me about this.
  I would very much appreciate your help on this. It is very hard to argue against these large corporations that seem to have access to destroy a person and I have no way of resolving.
  thank you.

  Business Response

  Date: 23/06/2023

  Hello, 
  

  Unfortunately we have been unsuccessful in locating the customer's purchase to investigate this concern. Please have the customer provide their sales order document number. If the individual on this complaint is not the purchaser on file, we do require a signed letter consenting the release of the purchasers account details to the individual making this complaint along with the invoice.  
  

  Thank you. 

• Initial Complaint

  Date:22/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20222152, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ****** ******
  

  Business Response

  Date: 30/06/2023

  Hello,
  
  After reviewing this, we can confirm that as a goodwill gesture, the purchase location has approved to wave the minimum purchase amount. After the expiry of the warranty on July 29th, 2023, the customer will be able to use her credit of $234.99 towards anything in the store and the credit will be valid for 1 year from the expiry date.
  
  We apologize for any inconvenience or frustration this may have caused and hope the customer understands. 
  
  Thank you!  

• Initial Complaint

  Date:21/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 20215506
  
  
  
  I am rejecting this response because:

  Please refer to the attached document.
  
  
  
  Sincerely,
  
  
  
  ******* ********

  Business Response

  Date: 22/06/2023

  Hello, 
  

  Unfortunately we have been unsuccessful in locating the customer's purchase to investigate this concern. Please have the customer provide their sales order document number. If the individual on this complaint is not the purchaser on file, we do require a signed letter consenting the release of the purchasers account details to the individual making this complaint along with the invoice.  
  

  Thank you. 

  Business Response

  Date: 27/06/2023

  Hello, 
  

  After reviewing this, we can confirm the purchase was made under a different name than the individual who submitted this complaint. 
  The purchaser on file will need to provide a signed letter authorizing the release of Brick account details. This is a security measure to protect our customers' information. 

  Thank you! 

  Customer Answer

  Date: 29/06/2023

  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20215506, and find that this resolution is satisfactory to me.
  
  
  The brick did just reach out to me today and advised me I could come in and pick out a new product. Tbs k you for your help! 
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:21/06/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I went to The Brick on June 3, 2023 to purchase 5 pieces of the Fresno bedroom set and have it delivered to our residence. The store employee ***** was great. The furniture was delivered on June 8; however, the dresser was damaged upon delivery. It had bowed out. The delivery team was great, they told me the item would be re-ordered, inspected at the warehouse, and then delivered to my residence. They made a note of it on the delivery order sheet, and I took a picture of it for my records. On June 11 I went to The Brick to inquire about the dresser and to get a price adjustment on the furniture because it was sale for 25% off. I spoke to the customer service person at the desk and the manager who was doing payroll. They told me that the dresser was at the store, and they will have it inspected and sent for delivery that week. When I brought up the price adjust on the furniture the manager told me he couldn't do it now because he was doing payroll. He said he can take our information and process the refund once he was done payroll after 2pm. On June 12 I received an email from The Brick saying my item was ready for pick up. I sent an email asking if this was sent in error because the item was supposed to be delivered. I did not get a response back. I phoned The Brick to inquire about the email. The person who answered the phone said they would fix it and it would go out for delivery this week. I asked him about the price adjustment, and he said he would leave a note for his manager. I called again on June 15 and had similar conversations with the person who answered the phone. On June 19 I received an email saying my item was ready for pickup. At 4:40pm I went to the Brick and spoke with ******** about the dresser and price adjustment. She said it would be delivered this week and I would get a call back from ***** on June 20 about the price adjustment. ***** did not call me. I have not received any updates about the dresser.

  Business Response

  Date: 29/06/2023

  Hello,  
  

  After reviewing the details of this complaint, we can confirm when the price match has been completed and the customer has already received a refund of the price difference. The delivery of the dresser was also completed on June 24th, 2023.  
  

  We hope the customer can accept our apologies for this negative experience.    
  

  Thank you! 

• Initial Complaint

  Date:19/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 20206656
  
  
  
  I am rejecting this response because:

  First of all it is not me who should call them for reprogramming, it is their duty to do so, still I did that to make things easy and when I called the manufacturer they asked me to inform the technician (**** *** *****/Brick) to call the manufacture.

  I dont know who is responsible, I got the product and insurance thru brick, if **** *** ***** is a different company do I need to create a new complaint on ***

   

  What are my next options?

  
  
  
  Sincerely,
  
  ****** ********
  
  

  I can use the washer but not fully functional meaning I cannot change settings like increate the temperature etc.
  5-No they say it is not feasible to fix hence they prorate and provide a value
  My point is if they would have done the appropriate fix at the beginning, this could have resolved instead they messed it and not trying to evade.
  I want this to be repaired and make it fully functional.
  
  **NOTE** Product I got it from The Brick and I took the additional warranty from The Brick, warranty provider is **** *** *****, since I cannot find the warranty provider in *** I selected Brisk, actually they are also part of the problem when customer is facing hard time they just say nothing they can do, they are the ones who I paid to. I would have appreciated them if they would have spoke to **** *** ***** instead of me, taking extended warranty if for peace of mind and I am only getting stressed.

  Business Response

  Date: 28/06/2023

  Hello,

  After reviewing this with **** * *****, we can confirm that on June 21st. the client spoke with an agent at *** and said that the unit is working fine except the setting of the temperature. The client read online that it would need to be programmed. The client was going to reach out to the manufacturer and if that didn’t work he would call *** back. It does not appear he has phoned back. Should he require further assistance, he may contact **** * ***** back at  ************** *** ***** ************

  Thank you!
  

  Business Response

  Date: 03/07/2023

  Hello 

  Reprogramming an appliance is not a warrantable issue and adivse the client to reach out to the manufacturer directly.

   

  Thank you!

• Initial Complaint

  Date:19/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 20204488
  
  
  
  I am rejecting this response because:

  Please find the attached permission form sent to the Brick to release information regarding this complaint. 

   

  Thank you,

  *****

   

  
  

  Business Response

  Date: 19/06/2023

  Hello,
  
  After reviewing this, we can confirm the purchase was made under a different name than the individual who submitted this complaint.
  
  The purchaser on file will need to provide a signed letter authorizing the release of Brick account details. This is a security measure to protect our clients' information.
  
  Thank you!

  Business Response

  Date: 06/07/2023

  The customer received damages to their home from 3 individual fridge replacements over time. The Claim was submitted July 15th, 2022 and the customer was asking for the following.

  1. Customer is looking to replace the flooring which is the kitchen, Hallway, stairs and the second floor. The floor is 16 years old according to the vendor who did the quote. Damaged flooring is 6 boards in the kitchen area.
  2. Customer is also looking for the entire door frame, windows, and door to be replaced. They are not settling for the frame to be replaced.  we offered to pay 1/3 the cost to cover the entire replacement. 
  3. Customer has advised they will be taking us to Litigation (Email sent on June 2nd, with a deadline of full reimbursement by June 9th. )
  4. Customer has escalated to the ****** ******** ****** to resolve this issue. 
  5. Total Costs the customer is looking to receive are as follows. $4866.47 for door replacement,  $5480.50 for flooring install (650 sq Feet) and $10,616.33 for purchase of the flooring and delivery. Total being $20,850.30

  The Brick is prepared to pay for reasonable repairs but does not find the repair quotes or expectations to be reasonable.  Replacing a whole door when just the door frame sustained damage is not reasonable.

  Claiming over $16.00 p/s/f in flooring for a 16 year-old floor is not reasonable; that exceeds the highest end of flooring and the customer has not allowed for any depreciation due to the age of the floor.  The Brick has a guideline on flooring averages ($7.00 p/s/f) from multiple flooring providers which range from $5 - 9, including installation costs and this quote exceed them all.  Life expectancy for a hardwood floor is between 20-30 years.  The quote would be reduced accordingly.

   

  It is always The Brick’s intention to leave our customers with a positive experience, however, this is the final offer.

  The Brick firmly believes that it has been more than reasonable in the assessment of the customer’s concerns and options offered. This determination has been made in good faith and without prejudice pursuant to the terms and conditions of our policies and procedures.

   

  We hope the client can understand and do apologize if we have not met their expectations of coverage.

  Thank you!

  Customer Answer

  Date: 10/07/2023

  
  
  Complaint: 20204488
  
  
  
  I am rejecting this response because: The response from The Brick is inaccurate. Our floor was in excellent shape and we had no intention in replacing it prior to the damage.

  1)The replacement is the only option as the sections damaged cannot be removed and replaced due to colour matching. (see email provided by ******* ********) We are only looking to replace the kitchen area, however it is attached to the living room and dining room (open concept). There was never any mention of replacing the stairs or second level as The Brick has stated. 

  2) As per The Brick's request, I provided 2 quote's from local reputable companys regarding the repair of the door. Both company's indicated they could not repair the damage to the frame and it would have to be replaced. Thus it comes as a package in order to have the same style door. Unfortunately they do not make our style of glass (Craftsman stained glass) insert's in both the door and frame anymore and we are willing to pay the difference in order to salvage them and hopefully reuse them in the new door and frame.  

  3) The cost of the flooring is set by the vendor. ******* ******** ******** is a highly respected company with over 30 years in business. They are the only manufacture of ****** *********** ******* around the Kingston area and the original providers and installers of our floor. Again, I do not set the vendor's price.  If The Brick can provide a quote for the same quality, same width flooring at a reduced cost we will consider it. 

  4) Life expectancy of hardwood. 

  Durability – Brazilian Cherry has a high Janka rating, coming in at around 2350, compared to American Cherry at 950. ****** has a reputation for resistance to termites and other critters, providing a lengthy potential lifespan. It’s also simple to deal with, making it a popular choice for flooring installers, as well as homeowners. ****** is known for stain resistance, therefore, the natural color is often preferred.
  Affordability – known as a luxurious option, ****** does cost more than common domestic options. However, you can expect years of beauty and performance in any application. Installation remains the same, so labor costs should be in line with all other types of hardwood flooring. (see Uniquewoodfloor.com)

  Lifespan
  Hardwood Flooring
  Hardwood flooring has a significantly longer lifespan than most types of floorings available. Hardwood flooring can last anywhere between 30 to 100 years with the proper maintenance and care. This is why we still see some houses with hardwood floors from the 1850s. ***** *************** 

  I consider the quotes provided to be accurate, substantiated and in accordance with current market values. I have tried to resolve this at the lowest possible levels with minimal cost to restore our home to it's original appearance prior to the damage caused by The Brick. 

  I have not included costs relating to;

  1) The seven unsuccessful service attempts to repair the refrigerator.  (Each required, phone calls, scheduling changes and interruption to our household for half or full days)

  2) The three deliveries of refrigerators ,two of which the product was damaged upon arrival. (Each requiring emails, phone calls, scheduling changes and disruption to our household for half or full days)

  3) The damage to the drywall (repaired by myself). The assembling of each refrigerator (1 to 2 hours per unit)

  4) The hours used to correspond with The Brick, vendors, contractors in an attempt to resolve this issue. 

  5) The future displacement of our family during repair of floors (up to a week) and front door. 

  6) the emotional toll and frustration in attempting to resolve this issue which now spans 4 years with very little assistance from The Brick.

  Unfortunately The Brick is forcing us into a litigious position because of their unwillingness to resolve the issue that they have caused. Further, I feel it is my obligation to document this process via social media so that other consumers are aware of the mishandling of this ordeal. 

  I have been exceedingly cooperative, patient and have done my best to provide the required documentation.  

  
  
  
  
  Sincerely,
  
  
  
  ***** *******

• Initial Complaint

  Date:16/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - We purchased a sectional from the Brick April 7, 2021
  - We asked if the material was good and if it pilled; she said it was a good cotton and they did not have this issue with the couch; she also insisted that we purchase the 5 year furniture warrant since it covered everything and no questions asked within the 5 years from purchase
  - we finally gave in to the warranty; she reassured us that the $250 would be the best money spent
  - the couch is in our living room that is not used often; we have leather couches in our basement which we use more often so we were surprised that it started discolouring this year and pilling
  -we put it in a claim with The Brick March 2023, someone came to take pictures a few weeks later
  -we did not hear from The Brick until my wife called in May asking for an update, the customer service person said the claim was denied
  -my wife asked for a Manager to call back; we have not heard or received resolution from the Brick and we are now in June 2023
  -for a 2 year old couch that is barely used; the amount of pilling is not normal and the sales agent sold the couch with the 5 year warranty advising that everything was covered no questions asked
  -this is not only false representation from the sales agent but the fact that The Brick has not informed us of the resolution or called back is poor practice/policy

  Business Response

  Date: 28/06/2023

  Hello, 
  

  The customer purchased a cotton sectional on April 3rd, 2021, at the Mississauga Brick location. The purchase had a 5-year Furniture Warranty and was assigned sales order number ***********.  
  

  The customer submitted a warranty claim for the sectional on March 14th, 2023, with comments that they were not happy with the quality of the product because it was piling. The claim was assigned Event ID 11873742. A service technician visited the residence on March 25th, 2023, to complete a full inspection of the sectional. The report confirms that there is fabric piling on the sectional. Following the inspection’s findings, the claim was declined as outside the warranty guidelines.  
  

  Piling is caused by friction which causes fibers to naturally move to the surface of a piece of fabric and friction occurs in the normal course of people using the product. Pilling is not a fabric defect, and is considered normal wear and tear, which is not covered under our extended warranty. We have provided a link to the Furniture Service Agreement Terms and Conditions for your reference: ****************************************************** 
  

  We apologize for any inconvenience or frustration this may have caused and hope the customer understands. 
  

  Thank you. 

• Initial Complaint

  Date:15/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20194048, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ****** *******
  ved was far from satisfactory.
  
  
  I firmly believe that customers should be able to rely on the information provided by your sales representatives, and that the commitments made at the time of purchase should be upheld. Moreover, it is essential that customers have access to appropriate channels for voicing their complaints and seeking resolution.
  
  In light of the above, I would like to request the following:
  
  A refund for the unused warranty fees associated with the three transactions mentioned above. I have attached copies of the original purchase receipts for your reference, which clearly indicate the amounts paid for the warranty fees.

  Business Response

  Date: 28/06/2023

  Hello,
  
  The customer purchased a TV on June 18th 2020 and dining set on September 6th 2020 at the Regina East Brick location. The purchases had a 2 year and a 3 year Full Circle extended warranty respectively, and were assigned sales order numbers *********** *** ************ 
  
  The third invoice provided *********** was made under a different name than the individual who submitted this complaint. The purchaser on file will need to provide a signed letter authorizing the release of Brick account details. However, the Full Circle Value Back program only started in July of 2018 for furniture, so that purchase would not be eligible. 
  
  The Service Agreement of coverage does specify the below when it comes to Full Circle Value Back Extended Warranty details:
  The value of your Full Circle Protection Plan may be redeemed at any Brick Group store toward your next furniture or mattress purchase and/or related accessory.
  Your redemption credit is available for up to 90 days after the expiration of the warranty period.
  Redemption credits are only available if no claims were made during the warranty period.
  The redemption offer has no cash value, and amounts not redeemed within the 90-day period will be forfeited.
  Multiple eligible Full Circle Credits may be combined provided they fall in the same 90 day period. Redemptions cannot be applied to previous purchases.
  Minimum $400 purchase required for all redemption credits.
  We have provided links to the service agreements for your reference: ****************************************************************** *******************************************************
  
  Electronics have a manufacturer’s warranty that is valid for the 1st year. The extended warranty only kicks in after that, so with a 2 year extended warranty, the product is covered for a total of 3 years. The TV warranty is eligible for redemption but the furniture warranty will not expire until September. Per the Service Agreement Terms and Conditions, we are unable to offer refunds for the Full Circle Credit.
  
  We apologize for any inconvenience or frustration this may have caused and hope the customer understands. 
  
  Thank you!