Complaints

This profile includes complaints for The Brick Warehouse LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Brick Warehouse LP

  16930 114 Ave NW Edmonton, AB T5M 3S2

• 

  The Brick Warehouse LP

  565 West Hunt Club Road City of Ottawa, ON K2G 5W5

• 

  The Brick Warehouse LP

  747 Notre Dame Avenue Sudbury, ON P3A 2T2

• 

  The Brick Warehouse LP

  1525 Pitt Street Cornwall, ON K6J 3T9

• 

  The Brick Warehouse LP

  200 Bell Blvd. Belleville, ON K8P 5L8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 11th, driver from The Brick hit and damaged a lamp post outside the building. Driver failed to inform me that anything was hit or ********** the time, I was recovering from hip replacement surgery and was confined to my condo unit during the delivery. The driver had my daughter sign the paperwork and left.Days later we were informed of the incident and the superintendent sent pictures of the damage to the lamp post and the truck that were taken by another condo owner that witnessed the incident.The condo board has since charged me $5,280 plus HST for the repairs. I had reached out to the brick by phone initially and was told "well you signed the paperwork." When I tried to point out that I was bedridden at the time, they said "you should have called sooner." How is that possible when I wasn't even aware there was an issue!When I asked to be called back by a manager, I was given an email address. My daughter followed up on my behalf and has contacted them multiple times to no avail. We were also informed via email that the managers making the decision had no phone number to contact them. Now they are no longer responding to any emails at all. The driver and delivery team did not get out of the truck and no spotter was used. I do have pictures of damages to the truck and lamppost. Truck number was ******.

  Business Response

  Date: 24/10/2024

  Hi Team,

  The store team has provided all the information to this customer. Any property damage must be reported within 24 hours of receiving the products. The customer signed the "No Property Damage Form," which indicates that the customer agrees there was no damage at the time of delivery. The store team has supplied this customer with all the necessary details, and the store's decision will remain final and unchanged. We consider this case closed from our end.

  Thank you!

• Initial Complaint

  Date:16/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sofa and loveseat at the Brick store in *********** on Friday October 4, 2024 it was delivered on October 6th, 2024. After sitting on the sofa, I found it to be very hard and uncomfortable and the feel of the leather match was very poor quality. I was not happy and wanted to return it. I called the store and was told I could not return or exchange the items. I could not believe this policy , I went to the store and asked to speak to a *******, I explained that I had only had the sofa and loveseat in my home for 30 minutes and that the sofa I had sat on in the store was not like that. The ******* said that sofas are firmer when new and would get softer in time and there was nothing she could do. I have owned other sofas and lovesets over the years and none of them were as hard and uncomfortable as that. After about twenty minutes of discussion the ******* told the sales person to go and see the other manaager as she could not do it. I was told to wait upstairs, however I wanted to speak to the ******* myself. The first ******* hurried down the stairs and spoke to the second ******* a **** *********. before I could reach the customer service desk. I have a bad leg and I move more slowly especially on stairs. When I spoke with Ms. ********* she told me there was nothing she could do. I even said that exchanging the love seat and sofa would end up costing me more money which I accept but she said no. I was in tears in front of them and they didn't care. I am a senior on a fixed income and $2000.00 is a lot of money to me when I am not satisfied with my purchase. No where on my bill did it say there are no returns or exchanges. They told me it was on the website, I said how would I know that and why would I look there as I had not planned to return the items when purchasing them. I have never heard of a no exchange policy.I think this is terrible customer service. I have friends who have exchanged furnature at stores.

  Business Response

  Date: 22/10/2024

  Hello,
  
  We do not have a satisfaction policy, all items are final sale when taken out of their packaging. The product is not defective, this customer simply does not like the standard features of the item. The customers complaint in regards to the features of the items are also inconsistent. She first came to the store and stated that she did not like it because the fabric, now the story has changed she is stating the product is too firm. 
  
  Additionally, this product was purchased in store in person and the customer was welcome to test out as many of the couches in our showroom as they pleased prior to purchase if the comfort level of the product was of particular concern. This was not the case, and so we are standing firm on our decision and will not be providing any returns, exchanges, settlements, or refunds for this order. We are well within our right to do so and the complete policy on this can be reviewed at any time on our website here: ********************************************************************
  
  We consider this matter closed. 
  
  Thank you

  Customer Answer

  Date: 23/10/2024

   
  Complaint: 22428907
  
  I am rejecting this response because: The response from the Brick is not correct.  When I went to the Brick the first thing I mentioned to them was regarding the hardness of the sofa and loveseat which was alwayse first concerrn I mentioned to each person I spoke to.  I then mentioned  the quality of the leather match material.  They say I have changed my story which is not true.  I did not mention my sciatica at the time as it was not an issue but is now.  As I mentioned in my complaint I don't understand how they can allow customers to exchange ************************ after 21 days and not allow an exchange of a sofa and lpve seat.  I truly feel this is very unfair.  Any assistance you could provide to me would be greatly attericated.  
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 24/10/2024

  Declined, see previous response.

  Customer Answer

  Date: 25/10/2024

   
  Complaint: 22428907
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:13/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went to the brick in July 2024 and we bought a stove, a surround sound . A rug and 3 couches, we spent $10,000, we were told we would be receiving our stuff by the beginning of August 2024, my husband and I called the store a in the middle of August and asked what the status was on our furniture , they then told Us we wouldnt have it until the beginning of September , so my husband and I waited until 2 weeeks into September to check the status of our furniture, we called the brick again and they told us our stuff wouldnt be in till the end of September , I asked the employee at the brick if I could Talk to the owner , the employee told me the owner will not call me back, he doesnt call anyone back, I then reached out to head office of the brick and that was when they told Me I had to deal With the owner of the brick as the Brockville store is privately owned , I called back to the store and asked again to speak to the owner, I was told the owner was not in and that the owner does not deal with the customers , I told the ********************** how frustrated I was that my Stuff still hasnt come In! I asked for free delivery when it comes in and they said they dont do free delivery, it would cost me Money, , my husband called the store the beginning of October and asked for the status of our stuff and they told Us its now the end of October of our couches and the middle of October for our stove , I want to make it clear I picked up our surround sound in store and the carpet is in store but were not picking it up till we get our new couches and stove. After the amount of money my husband and I spent they have not even offered a discount on our items or free delivery and set up once it comes in!, we used our Flexiti card for this purchase and we have been making payments on our couches and stove and we dont even have it ! We are so beyond frustrated and extremely annoyed

  Business Response

  Date: 22/10/2024

  Hello,

  This customer came into the ********************** last Tuesday to discuss, and we provided her with a $300 settlement for the delay, which she has already received. 
  
  She has also since received delivery of her range and has decided to wait until the rest of her items are all available to be delivered at the same time. 
  
  It seems the BBB complaint was written before she came in. 

  Thank you

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my deep dissatisfaction and frustration regarding the recent purchase of a queen-size mattress from your *******, ****** location. On Sep14.2024, I bought the mattress with the reasonable expectation that it would provide the level of quality and durability The Brick is known to promise. The mattress has already developed significant sagging, causing discomfort and poor sleep quality, which has left me highly disappointed with both the product and your customer service.I reached out to your ********************** and customer service team, expecting to have this defective product either replaced or refunded, as is standard in cases where a product fails to meet basic expectations of quality and usability. However, to my shock and disappointment, I was informed that The Brick is unwilling to offer either a replacement or a refund. This response is completely unacceptable, especially given that I am dealing with a product that has proven to be defective well within what I would consider a reasonable timeframe for a refund or replacement. Reason was my had C-section earlier and need asap so bought new mattress from somewhere else since cant wait that long.I expect a response within 10 business days from the date of this letter, providing a full resolution to this issue, with the form of a full refund Please confirm receipt of this letter and advise on the next steps to resolve this matter. I look forward to your prompt response.Sincerely,******* ***** ************/************ 091442LNEJJ SEP14,2024 Amount paid- 498.32$I already bought new mattress with no choice so having brick mattress at my home want them to pick up asap since i live in apartment builiding with space problem.

  Business Response

  Date: 12/10/2024

  Hi Team,

  The customer has been provided with all the necessary information by the store team. The customer visited the ********************** and expressed their dissatisfaction over mattress comfort, at which point the store team offered to send a technician to the customer's location to inspect the product. As this is a standard procedure, it typically takes 3 to 5 business days; however, the customer was rude during the interaction. The store did offer a replacement for their mattress within 2 days, which is usually provided after 21 days as per our policy, but the customer declined this option. The ********************** team made an exception to the policy for this customer and offered a replacement before the 21-day period, yet the customer remained dissatisfied with this solution. All details regarding this policy are clearly outlined on our website. If the customer seeks further information about the policy, we advise them to visit our website for more details. The store has already extended a replacement offer to this customer. The **********************'s decision will remain final and unchanged. We consider this case closed from our end.

  Thank you!

  Customer Answer

  Date: 17/10/2024

   
  Complaint: 22407542
  
  I am rejecting this response because i was never offered with exchange of that short period. I was told it will take minimum 3-4 weeks with no exception. Since my wife had C-section on Sep12,2024 that was the point i bought new mattress on Sep14,2024 paying that amount and delivered asap. I need asap because of her stitches. But the time was given by them doesnt make any sense and she had pain while sitting and laying on mattress. I cant wait 3-4 weeks since its safety of my family first. I went to another store and bought new one. Because of there mistaken i paid more money and waste my time and whole in which i have to stay with her and with my baby. I totally disagree what their policies are but if i am paying money for quality especially not like any store its a name brick. So i want my money back with their mattress to pick from apartment asap since i have short of space.
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 23/10/2024

  Hi Team,

  As previously mentioned, this customer was offered reselection for the **********************. We can advise this customer to visit our website, as all the details regarding the reselection of mattresses are also available there. The store team has provided this customer with all the necessary information. The store has already extended a replacement offer to this customer. The **********************'s decision will remain final and unchanged. We consider this case closed from our end.

  Thank you!

  Customer Answer

  Date: 24/10/2024

   
  Complaint: 22407542
  
  I am reject*** this response because well I don't care much for policies at this moment. I need mattress right away since i paid money as my wife had C- section after baby deliver and I was told 3 weeks minimum which I dont want at any point. So if they dont want i am go*** to throw the mattress in garbage. If brick is sell*** someth*** they should have sell quality which they cant. Try*** to rip off me. Worst service and worst experience ever. And I will make sure i am go*** to put there review to everyone my friends and family never went to these guys. You better luck with your business and sell*** stuff cheap quality. Good luck with your mattress. I have been said so many of times to pick up but I never *** to ask again.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a mattress,notified the brick in feb 2024 it was faulty.was told in march2024 a service tech would come and assess (they did not) finally after a run around a tech came on july 12 after we changed the beds frame and added a box spring and added a foam pad to the top of the mattress to try to make it usable,if they had come in feb for the inspection it would have made all the requirements for replacement because of the solid base initially used,we had to change the box spring and frame so we could actually sleep on it for the last few months,the inspector for the brick told us he could also feel the springs digging into him when he sat on it

  Customer Answer

  Date: 18/09/2024

  I dont know how to take a picture of the receipt and send it to my computer and insert it into this message

  Customer Answer

  Date: 23/09/2024

  Copy of invoice

  Business Response

  Date: 10/10/2024

  Hi Team,

  The customer has been provided with all the information from the store team. The bed frame did not qualify, and the manufacturer requested cross slats with center legs; therefore, the warranty claim was denied. The customer was advised to fix the bed frame for any future claims. Additionally, the sag measurement does not meet the 1.5-inch requirement, which is not covered under warranty. According to the manufacturer's warranty, to qualify for replacement, the sag measurement must be 1.5 inches or greater. The store has already informed the customer of this decision, and the **********************'s decision will remain final and unchanged. We will be closing this ticket on our end.

  Thank you!

  Customer Answer

  Date: 17/10/2024

   
  Complaint: 21998946
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *** I notified the inspector and the brick that we had recently changed the base to a metal frame and a box spring and purchased a foam mattress pad  for the mattress,I offered to show the inspector the original frame and support it was on and he said not to worry about it and the mattress was obviously defective,I still have the original base and supports if proof is needed but was told not to worry about it by the bricks inspector at the time of his visit,this has all been explained numerous times to the brick and serta best regards Mr ********* Ash

  Business Response

  Date: 22/10/2024

  Hi Team,

  The warranty claim was denied because the manufacturer requires cross slats with center legs. The team has advised the customer to fix the bed frame for any further claims. Additionally, the measurements do not meet the 1.5-inch requirement as specified by the manufacturers warranty. According to the manufacturers warranty, to qualify for replacement, the sag measurement must be 1.5 inches or greater. The team has already communicated this decision to the customer, and it will be final and unchangeable. We consider this case closed from our end.

  Thank you!

• Initial Complaint

  Date:04/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new sectional on August 29th, 2024. 4 out of the 6 pieces were available and were delivered on Sept 4th, 2024. On Sept 5th, after unwrapping the pieces, I noticed dirt, glue and rust stain on 2 of the pieces. I sent pictures to the store with an email explaining and they replied by offering me $150 as compensation. I said no, I want new clean pieces. They replied saying they would exchange them for me as soon as they became available. The new pieces for exchange as well as the 2 pieces still missing were delivered today. Again, after taking a closer look, I noticed that one of the exchanged pieces and one of the new pieces are dirty/stained. I emailed the store again with pictures and this time, they refuse to exchange or compensate me for the damaged pieces. I want new, undamaged pieces since this is what I paid for. A new sectional, not a dirty and damaged sectional. I'm not sure why this is so difficult.

  Business Response

  Date: 05/10/2024

  Hi Team,

  The customer contacted the **********************, and according to the details provided, they are reporting a very minor spot on the exchanged corner wedge and console. The store has already informed the customer that they cannot process another exchange, settlement, or refund for such a minor, nearly invisible **** on the product. The store team has advised the customer to use the upholstery cleaner kit that was delivered to them to remove the dirt. As communicated by the store team, we will not be moving forward with any further steps. The store's decision will remain final and unchanged. We consider this ticket closed from our end.

  Thank you!

  Customer Answer

  Date: 06/10/2024

   
  Complaint: 22380028
  
  I am rejecting this response because: the store is lying. It is not minor dirt on one corner. The corner chair has what looks like rust on the fabric which did not come off with the cleaning product they sent. And the other chair had 2 dark spots which also did not come off with the cleaner provided. You can very clearly see all 3 spots in the pictures I sent.

  
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 10/10/2024

  Hi Team,

  As previously mentioned, the customer is reporting a very minor issue with the product. The store team has already informed the customer that they cannot process another exchange or refund for such a minor, nearly invisible **** on the item. The customer was advised by the ********************** team to use the upholstery cleaner kit that was delivered to them to remove the dirt. As communicated by the store team, we will not be moving forward with any further steps. The store's decision will remain final and unchanged. We consider this case closed from our end.

  Thank you!

  Customer Answer

  Date: 18/10/2024

   
  Complaint: 22380028
  
  I am rejecting this response because:

  It's very clear that the person responding to this complaint either has vision loss or has not read my explanation and looked at the pictures attached. 

  I've made it crystal clear in my complaint and all the attachments I provided, that it is not one small spot. It's 3 spots on 2 separate pieces. 2 of the spots were the size of quarters which I've tried cleaning with the product provided by The Brick and the spots are now the size of a dime. The smaller spot is not dirt, it seems to be some kind of glue and is not coming off at all with the product provided.
  
  Point being, they are still there, and this is supposed to be a NEW SECTIONAL, not a used one. Imagine purchasing a new car and they sell it to you with a small scratch on the hood... are you driving away with it or asking for a new car? 
  
  The lack of customer care is sickening. I will be posting every piece of communication to as many review sites and social media as possible so all of Ottawa is aware of the type of products you sell and how much you actually value your customers. Its all about the money for you. 
  
  ******

• Initial Complaint

  Date:02/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Warranty on sofa. stitching coming apart. Still on warranty and the brick will not address the problem. Did not get a copy of the warranty when i purchased. Was told the **** was built in *************** and find out now that it was made in *****.

  Business Response

  Date: 12/10/2024

  Hi Team,

  The customer has been provided with all the necessary information by the store team. The team received a warranty claim from the customer, indicating that there is leather peeling near the seam where the recliner meets the middle portion of their bonded leather sofa. The manufacturers warranty covers peeling of leather only within the first year. Additionally, the team replaced this sofa for the customer under the first-year manufacturer warranty in January 2021. This recent warranty claim was declined, as the reported issue is not covered under our extended warranty program. The customer was sent a Declined Furniture Warranty Claim form, which states that peeling and cracking of faux and bonded leather will only be covered within the first-year manufacturer warranty period. These details and product information are readily available on our website, and this information is also included on the back of our invoices provided to customers upon purchase. The ********************** team has communicated all relevant information to the customer, and the **********************'s decision will remain final and unchanged. We consider this ticket closed from our end.

  Thank you!

  Customer Answer

  Date: 22/10/2024

  Yes, they replaced the sofa in 2021 due to poor quality of the sofa so called leather. Where the back cushion touches the armrest in the upright position, the leather on the armrest was pulled off when the sofa was reclined. A definite lack of quality with the so called leather.

  Facts:

  This sofa is owned by myself and my wife. We have no pets and have a table between the two recliners so no one sits on the middle cushion where the damage is and it is also separating on the right cushion.

  I weigh about 160 lbs and my wife about 110 lbs so it is definitely not a weight problem. 

  Me and my wife were told this sofa was built in ******* which influenced our buying decision. We did not receive a copy of the warranty, just that it had 5 year coverage. This was sold to us by the manager and we trusted him as we made a number of purchases from the Brick. Please reconsider as it is embarrassing piece of furniture i have to live with. And it does not do any good to your reputation. 

  ****** and ****** Cummiing

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction take place on 30 sept, the brick store sold me a broken TV and within 8 hrs I brought TV back and they refuse to return, they never open the box when they sold me.

  Business Response

  Date: 22/10/2024

  Hello,

  We accepted their return of the TV on October 5th this is resolved. 

  Thank you

• Initial Complaint

  Date:27/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a king size bed frame from brick on 31st Aug and it is delivered on 6th Sep( ***** Order 083141XFQLGA). The product cost $622.95. After I assembly it, I found the bed frame is 2 inches wider than the standard king bed. There is 2 inches gap between the frame side and the mattress which is a potential risk for my kids. They may hurt feet in the gap and get injured in the future.I send the Email to the seller who never had any reply. When I went to the brick shop in person, they said this is normal for their product. I submit to the brick customer service **********************; they told me they cant refund or change it for me due to the opening package. But it is unreasonable, if I dont open the package, how do I know the product is unqualify. I dont think it is normal for a bed frame with 2 inches gap between the mattress. Besides, there is a scratching on the product when the delevery.The Brick seller neglect my any request.

  Business Response

  Date: 22/10/2024

  Hello,

  There are no invoice in our system under ************** or **********************************.

  If the BBB would like us to assist with a customer concern, we would regrettably need to be provided the needed information to locate their purchase in our records. 

  Thank you

  Customer Answer

  Date: 28/10/2024

  Thanks for the reply. The receipt of the order is as attachment. 

• Initial Complaint

  Date:22/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a couch from the brick and purchased warranty with couch. I have had lots of issues with couch and they said they would repair the issues. They have told me several times they would come to inspect and repair but have never repaired couch

  Business Response

  Date: 28/09/2024

  Hi Team,

  The store team has attempted to contact this customer multiple times to discuss their options regarding their claim and has left voicemails; however, there has been no response from the customer. We recommend that this customer reach out to the ********************** team for further assistance. We consider this case closed from our end.

  Thank you!