Business Profile

Incorporation

Trans Global Service

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Trans Global Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

56 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:22/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We contacted *** in beginning of October 2024 and paid $******, after which we were informed to expect a follow-up call from a technician to schedule an appointment. After waiting a week for a call back we reached out and they apologized for overlooking us and would have a technician call us that day. This did not happen.On October **, 2024 we received an email stating "The technician for the inspection/repair of your gas range has been trying to contact you to get some information from you and has not been able to reach you." Without an initial visit, they sent an email on October **, 2024 (Event Id: ********* regarding the job for internal component adjustment/repair, noting that the oven was inoperable after a self-clean cycle, with a non-reset high limit issue. We approved the work and requested urgency due to our planned departure on December *, 2024.On November 1*, 2024 the technician 'fixed' the oven and after a single use, the oven failed to operate again.When we informed them that the fix did not work, they said a technician would be dispatched when available. Unfortunately, we encountered difficulties with appointment confirmation through ten emails, which repeatedly sent the same link instead of an access code. This led us to call your office, resulting in an email confirmation for an appointment on December 6, 2024. Despite our offer to transport the technician to expedite the processgiven the limited availability of service vehiclesthis request was denied.December 6, 2024, a 'new' problem was diagnosed and the part was ordered. We were then informed that the part is on back order and would be addressed at an unspecified future date.Over the past six months, we have interacted with various representatives from ***. Unfortunately, these communications often required us to relay information multiple times to receive updates on our case. After investing $***.*4 we still do not have a stove that works.
Customer Answer
Date: 22/04/2025

Business Response
Date: 13/05/2025
Hello,
On our end, we see claims ******** and ******** as both completed as closed as of April. If there is a further issue with the item at this time, a further claim will need to be filed.
Thank you
Initial Complaint
Date:31/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jan 6/2025 Comerco Services *** apparently requested these people to service my ** washed under extended warranty. They have come out 2 times, first time to assess. Today fellow forgot parts. This is unacceptable time frame for repair. Fellow says today he is going on holidays tomorrow. I have called Commerco/Transglobal repeatedly to get this fixed.
Business Response
Date: 11/02/2025
Hello,
This was contracted out through another company.

Our Contractors have since completed the repair as of 02/08 after installing the completed parts and testing the unit as working.

Thank you
Initial Complaint
Date:30/01/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a service request for my appliance with Electrolux and they created a work orer for this company.My appliance got never repaired and they closed the order. I had to call ********** again to findout it was closed without the work actually completed . Meanwhile warranty on my appliance is expired. It is still not working ( 3 months ) .They sent another work order to this company for service .... I have no confidence if it will be fixed again.
Business Response
Date: 10/02/2025
Hello,

There are no orders in our system under ************************** or **************. If this customer would like assistance with their complaint, we will need to be provided the phone number, email, or invoice number associated with the original purchase.

Thank you
Initial Complaint
Date:27/01/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased appliances through the Brick for ******* on October 26 2023. The agreement I signed for was 36 months 0 interest I used my Flexiti account and I reviewed my account and noticed that I was being charged interest and also credit insurance and tax insurance I never signed up for credit insurance through Transglobal Insurance, so either the brick or flexiti did it without my consent. My complaint is that flexiti is saying I still owe ******** meanwhile I paid ******** since October 2023.They charged me ******** in interest in which they shouldn't have. How do I owe that much when I pay every month since 2023.I owed the brick ******** on October 26 2023, I made payments every month and from 2023 to the present Jan 2025 I added up of what I paid and the total is ********, so how do I still owe that much, After paying for a year it should be lowered.
Business Response
Date: 10/02/2025
Hello,
This customer came to the store to inform us and dispute the extra interest on the payment for the insurance amount. We suggested that she check with Flexiti only, as she did not apply for a new Flexiti card in our store and was already a Flexiti user. She purchased the items in October 2023 with 36 equal monthly payments at 0 percent interest. We cannot see any details in our system indicating that the salesperson sold Simply Secure insurance with it. This transaction happened almost 1.5 years ago, so we cannot do anything at the store level. The only option for the customer is to contact ******* and discuss their options there.

Thank you
Initial Complaint
Date:02/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account in Flexiti account.They add ********************** by themselves and charge me every month without my consent.I never sign for anything to accept it.Please help me Even the store manager *** in ********* his name is **** he is our witness he asked us if you want to have insurance they said no if you dont want to have insurance but insurance charging us every month $200.I talked to them and I explained to insurance they want to refund me just for two months. They know they did a mistake because I never had consent and allow them to open the insurance for me so please help me.
Business Response
Date: 09/12/2024
Hello,

This customer has placed a complaint regarding financing terms that were agreed upon over a year ago on October 17th, 2023. Had they reached out with this concern when they were provided a paper copy of their invoice in-store and saw charges they didn't agree with, or when they received their first statement detailing the charges in full from Flexiti directly, we would have been happy to assist them in correcting their coverage terms. Unfortunately, this was not the case, and they chose to wait 14 months to advise us of their grievances. At this point in time, we are regrettably no longer in a position to change the terms of their financing contract. While this situation is very unfortunate, customers cannot be signed up for financing terms without their approval and signature. We cannot offer any assistance in this case, and our decision on this matter will not be changing. We would consider this matter closed.

Thank you
Customer Answer
Date: 13/12/2024
Hi thank you for helping me.
look at the pictures please
all shows 0$ payment and there is no insurance.
all months shows us like this.
we never received any paper bills.
always through to emails.
it shows never about insurance.
it comes up in our account suddenly.
We never applied for insurance.
even the The company we bought furniture they are our witness they said you never apply for insurance MjM furniture company
Customer Answer
Date: 13/12/2024
Hi thank you for helping me.
look at the pictures please
all shows 0$ payment and there is no insurance.
all months shows us like this.
we never received any paper bills.
always through to emails.
it shows never about insurance.
it comes up in our account suddenly.
We never applied for insurance.
even the The company we bought furniture they are our witness they said you never apply for insurance MjM furniture company
Initial Complaint
Date:13/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially called our warranty company about a 1 year old fridge/freezer not freezing on July 11. The technician came out on July 22 to assess and immediately noticed that he could not fix it. He also stated parts would be ordered an should arrive in 7-10 business days. I started reaching out August 5th as I had not heard anything and since that day have reached out multiple times without success. I keep getting told parts are received, parts are not received. Someone will call me. I call the Transglobal number during business hours it says they are closed. I have since said that the fridge stopped working as well, so its not freezing nor is it cooling. I was told the parts ordered would fix both problems. How do they know that. Also, the board the controls the temp is not working but they would not send a tech out to look at that, nor can I get ahold of anyone to discuss. Having a fridge is not a luxury, but a necessity especially with a family. Its unfortunate that I have to come to this state to get a response. As of right now I would like an immediate replacement. We paid for s warranty service and we feel we are not getting the service we should.
Business Response
Date: 21/08/2024
Hi Team,
According to the details, this customer was contacted by the team on the same day the issue was reported on this platform. The appointment has already been booked, and the customer is aware of this. We consider this case closed from our end.
Thank you!
Customer Answer
Date: 23/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me however the fact remains my appliance is still not in working condition and it will be two more weeks until they can come. They didnt feel a second visit was required to assess the further issues of the fridge . Remains to be seen if it will be fixed fully when they come and 2 months to fix a necessity appliance is unacceptable.

Sincerely,

*********************
Initial Complaint
Date:06/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase Date: TUE 23-JUL-2024Brick Order Number: 07234M5ICVPOn the purchase date, I ordered a washer and dryer (2124 CAD after tax) including delivery and later I received a phone call from the Brick customer ********************** employee and she explained that I need to buy another accessory (79 CAD after tax) and I did the payment on the same day.The Brick delivery and installation guys came on July 25th and they left the washer in a position that does not allow me to close the door of the laundry room as shown in the attached images even though the space is enough for both the washer and the dryer.I later called the installation guys and they said you need to buy a stacking kit if you want to stack it to save space. I called the customer ********************** and asked to buy a stacking kit to solve the issue, they told me I will need to pay for delivery again as installation will not come for free. So, I paid (180 CAD after tax) in total for the stacking kit and installation.Later on July 27th, delivery came and they delivered the stacking kit but they refused to install it as they are only ordered to deliver it.I called the customer ********************** on the same day and explained the problem and they said they will talk to the delivery department and reply me when they receive a response.They called me on July 30th saying that delivery will come today (August 1st) and no one showed up until the time of this report (5:40 pm).I called the customer ********************** again and she said she will email the delivery department and reply me later.
Business Response
Date: 12/08/2024
Hello,
This customer opened this ******************** complaint on August 1st. We discussed the issue for resolution on their existing complaint ticket #****** which was closed following contact on August 6th. As such, we would consider this issue resolved.
Thank you
Customer Answer
Date: 16/08/2024

Complaint: 22099449

I am rejecting this response because:
In my latest communication with the brick I clearly indicated that the problem is not solved as the dryer pipe is fixed manually by me in the wall instead of proper fixation and the employee who called me by phone asked me to send the photos (the same ones attached here) by email to ****************** and I did that in the same day. I don't know why the brick are saying that the issue is resolved. I never said that myself.

Sincerely,

****** *****
Business Response
Date: 28/08/2024
Hi Team,
This customer has created another ticket in the system. The store team has provided all the information that this customer was seeking regarding the wrong dryer vent kit. As the store team has communicated with this customer, we consider this case closed from our end.
Thank you!
Customer Answer
Date: 30/08/2024

Complaint: 22099449

I am rejecting this response because: the dryer vent kit is manually fixed in the wall by myself (as in the attached image), because the brick installation service refused to properly fix it and did not provide me with any info on what I should do to fix it. No one from the Brick provided proper info on what should be done to properly fix it.

Sincerely,

****** *****
Initial Complaint
Date:06/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nearly three months ago, I purchased a sectional sofa bed at The Brick store at *********************************************************, with the clear intention of transporting it to ******* for my daughters apartment. I explicitly communicated this plan to the sales person at the store. We took the two boxes containing the sofa bed to *******, only to discover upon assembly that critical parts were missing, including the legs and back cushions.When I contacted The Brick store, they informed me that an order for the missing legs had been placed and would take approximately three months to arrive. This delay was unacceptable, as it left us unable to use the sofa bed. Consequently, during our next visit to ******* in June, I had to order replacement legs from Amazon at my own expense to make the sofa functional. It was then that we also discovered two back cushions were missing.Despite following up with the store multiple times, I have only received two out of the six missing legs and none of the missing cushions. The store's response has been to cite a policy requiring missing parts to be reported within 48 hours of purchase. However, this policy was never communicated to us by the sales person, despite our clear communication about transporting the sofa to ******* and assembling it later.The lack of transparency, delayed response, and incomplete delivery of the product have caused significant inconvenience and frustration. They offered a store credit of $130, which I have not used, but this does not compensate for the inconvenience of not being able to use the sofa that I purchased for $1619.94.
Business Response
Date: 17/08/2024

Hello,
The customer received a sectional on May 11, 2024, and initially reported that two legs were missing. We promptly ordered and dispatched the missing legs. However, on June 28, 2024, the customer contacted us again to report additional missing legs and two missing cushions. It is important to note that the report of the missing cushions was made outside the 48-hour reporting window specified in our policy which is was made more than 1 month out.
All missing parts, including the additional legs and cushions, are currently on order for the customer. To address the inconvenience caused, we have offered $130 in compensation as a goodwill gesture, we are willing to raise that to $250. Despite this, on August 7, 2024, the customer called in an agitated state, refusing to allow us to speak and abruptly ending the call.
We had informed the customer about the ******* policy for reporting issues at the time of sale and again during subsequent interactions. All related communications and actions have been thoroughly documented in the customers account for reference and follow-up.
Thank You,

Customer Answer
Date: 25/08/2024

Complaint: 22099435

I am rejecting this response because:

Thank you for your response. However, I must express that I do not accept it, as it contains inaccuracies and overlooks critical details of my experience.

First, at no point during the sale or at the time of pickup was I informed about the 48-hour reporting policy. The salesperson was fully aware that my intention was to transport the sectional sofa to *******, yet they failed to mention this crucial policy. Additionally, there were no visible notices or communications in the warehouse that would have informed me of this policy. This is a clear failure on The Brick's part in terms of customer **********************. If I had been aware of this policy, I would have adjusted my plans and purchased the sofa in *******, not *******

The reason the missing cushions were reported a month later is that when we attempted to assemble the sofa in *******, we found the legs were missing. This halted the assembly, as the sofa couldn't be used without its legs, and the pull-out bed couldn't be extended. I had to order replacement legs from Amazon at my own expense. During our next trip to *******, nearly a month later, we discovered that the two back cushions and four legs of the ottoman were also missing. When I contacted the store, instead of receiving an apology, I was repeatedly blamed for the delay in reporting, despite explaining the situation multiple times during each follow-up call.

This raises a serious question: Does The Brick consider this acceptable customer **********************? I have been a loyal customer in the past and have never encountered such treatment. It would be prudent for The Brick to review and revise its customer ********************** policies to prevent similar situations in the future.

Furthermore, I was never informed about the $250 credit. When I inquired about it while picking up the cushions on August 25th I was told that an email had been sent, but I never received it. This lack of communication further compounds the issue. While the $250 credit is appreciated, it does not fully compensate for the significant inconvenience and frustration of dealing with a sofa that has been incomplete for nearly three months.

In conclusion, I expect The Brick to acknowledge these points and address the underlying issues with their customer **********************. I would appreciate a more satisfactory resolution to this matter.

*****************************
Business Response
Date: 28/08/2024
Hi Team,
The store team has provided all the information to this customer. All the details regarding our policy are also clearly mentioned on our website. We advise this customer to visit our website to obtain more information on this policy. Since all the details regarding our policy are available on our website, we consider this ticket closed from our end.
Thank you!
Initial Complaint
Date:06/08/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the fridge from the brick 2 years ago and the fridge broke. I Bought Extended warranty it's taken them weeks to fix the fridge. In this heat wave that is unacceptable. I want either the fridge fixed or a new fridge.
Business Response
Date: 12/08/2024
Hello,
The customer has been provided a credit to repurchase a new fridge for their warranty request 14703026. The new sale is actively being worked on with our commercial management team for their ongoing complaint ticket #******. This customer has been assisted.
Thank you
Customer Answer
Date: 13/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** ********* ** * ***** Their advertisement on ******* website can result to many customers highly likely that they will accidentally enrol themselves to this insurance. I told them, 2 months later that I did not enrol to their service because I am in good payment condition with ******* and never needed any insurance to pay my instalment with *******.

Their page is right in front of ******* website after log in. I have not experienced this before. I think they are trying to get people scammed because, why is their page showing up every time a customer of ******* logs in. Why don't they just put it on the side. Why do we have to decline every time we log in.

I tried explaining this to them. Also I clearly don't recall enrolling to this useless insurance. I want my money back. They charged me for 2 months and as courtesy gave me a refund for the first month. I need your help getting my second month's money back. I explained to them that ******* agents have confirmed that I am in good payment standing and I don't really need this insurance. I did not avail of this insurance at the beginning of purchase, why would I need it now given that I am paying on time.
Business Response
Date: 07/05/2024
Hello,

This complaint pertains to the customer signing themselves up for payment insurance through the ******* website. This issue cannot be taken care of by *** ***** for the following reasons:
1) we have no control over a separate companies website processes
2) if the customer did not want to sign up for insurance, they should not have agreed to sign themselves up for said insurance

While we understand that this customer's complaint pertains to their feelings that the ******* website purposefully misleads customers, that unfortunately is not within out control. We would recommend that this customer reach out to the correct business to address their concerns. As for the request to have the second month of insurance payments beyond the first month curtesy refund, that again is simply not within our power to provide.

The bottom line is that while this customers dissatisfaction is very unfortunate, their failure to verify what they are signing themselves up for with a financing partner does not constitute a failure on the part of *** ***** as we are not the business this person is angry with. ******* is a completely separate entity from us, we have no access to their accounts.

No further refunds can/will be provided in this case. In the unlikely event a refund is going to be provided, it will not be through us.

Thank you
Customer Answer
Date: 07/05/2024

Complaint: 21671882

I am rejecting this response because:

Sincerely,

****** *****

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Trans Global Service is NOT a BBB Accredited Business.