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Business Profile

Incorporation

Trans Global Service

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Incorporation.

Complaints

This profile includes complaints for Trans Global Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trans Global Service has 6 locations, listed below.

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    Customer Complaints Summary

    • 56 total complaints in the last 3 years.
    • 10 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:14/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an engagement ring at ******** ******** in October 2021 and I was offered an interest free card (interest free for 16 months) through ******* ********* to pay for the balance. I agreed and paid the ring through *******. Fast forward to May 2022, and I wanted to sign in to ******* to make sure I was not being charged interest. I was told I had to create an account on ******* to view my balance, so I did.

      At the time of sign up, I was not offered any option to opt in OR opt out of any insurance. However, evidently I was signed up for insurance without my consent because now in Sept 2022, I see I've been billed almost $200 for insurance by Trans Global Insurance (TGI). This appears on my ******* summary. I checked my email, and there was an email form TGI in my spam folder, which I never saw and thus never cancelled the insurance.
      I've tried calling TGI and *******, both of which are refusing to help me with a refund for insurance I did not consent to receiving. I'm told that "a pop up appears on your screen asking to opt in to insurance, and [I] must've agreed to it". I certainly did not agree to any insurance by accident or on purpose. I always refuse extra insurance and/or to join newsletters, etc. ******* says it's out of their hands, and TGI tells me to contact ******* because they cannon help or refund me.

      After a google search and finding many reviews about Trans Global Insurance, it appears hundreds of other Canadians are faced with the same issue: all being opted into an insurance they did no consent to and being charged hundreds of dollars.

      I would kindly appreciate the ***'s assistance in this issue as I've been scammed out of around $200. I don't want to pay it and lose my money, but I'm afraid that if I refuse to pay, my ******* account will start incurring interest, and I will be stuck with a much larger fee. Sadly, this is not an isolated incident, as many other reviewers seem to indicate the same issue.

      Kind regards,
      ***** ******** ***

    • Initial Complaint

      Date:13/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a dishwasher a year ago from Thebrick and it started having issues more than 2 months ago. I had purchased a warranty (**** *** *****) when I bought it so I would be covered in case if a repair. Well, I am in need of just that. I reached out to **** *** ***** on June 28th to submit a claim. Let me tell you that purchasing this warranty was a horrible mistake. **** *** ***** is THE WORST company I've ever been in contact with to fix my issue. They sent a technician to my house on 3 seperate occasions within the last 2 months in order to repair my dishwasher and the repair has yet to happen. First they said it needed a pump so I had to wait 3 weeks for an update and another house call. The second time the unit was not fixed because apparently they ordered the wrong part. Waited another 3 or so weeks for them to visit again only to tell me that the unit couldnt be fixed and that I would need a replacement. Well I've now been waiting another 20 days and still nothing. I called them and waited on line for more than an hour on a few occasions and got hung up on a few times and someone said that there was no note in my file for a replacement and that now magically the unit can be fixed. So I am tired of all this running around. I have better things to do with my time than wasting it being on the phone with these people. I asked them for a refund to get a new dishwasher a week ago anf have yet to hear back when they said they would call me back in 24 to 48h. I need to have something done ASAP

      Business Response

      Date: 17/11/2022

      Hello,

      The customer purchased a dishwasher on March 18th, 2021 at the Edmonton North Brick location on invoice *********** with extended warranty.

      After reviewing the details of this complaint, we can confirm that a technician was dispatched, and the repair was completed on October 28th, 2022.

      We hope the customer can accept our apologies for this negative experience. 

      Thank you. 

      Customer Experience Team/Équipe de l'expérience client

    Trans Global Service is NOT a BBB Accredited Business.

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