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Customer Review Ratings
Average of 48 Customer Reviews
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Review fromSandi R
Date: 05/03/2024
1 starSandi R
Date: 05/03/2024
SCAM - Free trial is not really a free trial. do not enter your credit card info into their site.
LawDepot
Date: 06/03/2024
Hi *****,Thank you for your review and I have investigated your account and the recent charge from LawDepot.Our trial offer is free for a one-week period. During that time, you can create, download and print as many documents as you need for free. You can cancel the trial at any time within the 7 days and there is no obligation.Per our record, you started the trial on Feb 15, 2024, and it renewed to a monthly subscription as we didn't receive your cancellation within 7 days. I can also confirm we communicated with you through emails about the trial information and the membership details when you started the trial and monthly subscription. Your subscription had been cancelled and you will not be charged again in the future for this subscription. Hope this clarifies.Regards,Cally Customer SupportReview fromFelipe V
Date: 15/02/2024
5 starsFelipe V
Date: 15/02/2024
I'm surprised to see the low ratings for this business. As a microbusiness co-owner, I appreciate the convenience of generating agreements with ease and sending to my clients for electronic signing. It makes us look professional. I find the annual fee quite reasonable for what we get in return, even when we only do a handful of contracts per year.LawDepot
Date: 16/02/2024
Hello ******,Thank you for the great feedback. We are glad you had a good experience using our site.Regards,Cally Customer SupportReview fromTodd A
Date: 06/01/2024
1 starTodd A
Date: 06/01/2024
Unfortunately, I invested time in creating documents after signing up for free trial with my CC info provided. I was unable to edit, download or print the documents. Total waste of time.It says it is rated an A+ by the BBB. This is a lie. It isn't even listed on the BBB list.LawDepot
Date: 10/01/2024
Hi ****,After checking our records, we are unable to find an account for this email address (d****@aol.com). If you need any assistance, please contact our support. We are here to help.Regards,Cally Customer SupportReview fromElizabeth V
Date: 30/11/2023
1 starElizabeth V
Date: 30/11/2023
I signed up for a one week free trial and cancelled on the 8/7/33 by entering discontinue on the list of boxes that appear. Like everyone else with a complaint, they continued billing me. I was unaware of this for two months. They were useless on the phone. They wouldnt honor my refund request because I didnt respond to the email they sent me that I never received nor realized I should be looking for. Im pretty sure they reactivate your credit card after the cancellation. Ive cancelled the card but still wasted almost $100. They could see the account hadnt been used but didnt care. There are other companies with the same service. Id avoid this one like the plague.LawDepot
Date: 01/12/2023
Hi *********,Thank you for your message.Upon my review, you signed up for our 7-day Free Trial Subscription on Aug 21, 2023, and have access to a legal document. Since no cancellation was on file within the trial period, a monthly subscription began. I understand your frustration. Our system sends a cancellation confirmation email to users if the subscription has been canceled. If you had sent us a message for discontinuation, could you share an email copy of the conversation or the cancellation confirmation email so I can look into the case for you? We understand your concerns about the account being reinstated. Kindly note that you will need to enter your CVV number on the payment page in order to reinstate the subscription. Please be assured that this information is confidential and encrypted for your security. LawDepot cannot access this sensitive data, ensuring your privacy and protection.According to our refund policy, LawDepot is not obligated to refund charges for free trials that have been properly converted to paid product access. Therefore, we are unable to provide a refund to you.For more detailed information about our refund policy, please refer to our Terms of Use at this link: (************************************************).Your subscription has been canceled and no further charges will apply. Please check your emails for confirmation.Should you have any more questions or require further assistance, please feel free to contact us at ****************************************** We are here to support you.Regards,CallyReview fromJohn M
Date: 21/11/2023
2 starsJohn M
Date: 21/11/2023
Straight forward, easy to use and no complications. Very affordable priceLawDepot
Date: 23/11/2023
Hello ****,Thank you for the feedback. We are glad you had a good experience using our site.Regards,Cally Customer SupportReview fromJessica R
Date: 19/10/2023
5 starsJessica R
Date: 19/10/2023
Excellent service. Straight forward to use and specific to your business use and jurisdiction. Has saved me thousands on simple off the shelf contracts where I would need to set up a file with a lawyer.LawDepot
Date: 20/10/2023
Hello *******,Thank you for the great feedback. We are glad you found LawDepot easy to use and had a good experience using our site.Regards,Cally Customer Support ManagerReview fromStephen N
Date: 16/10/2023
5 starsStephen N
Date: 16/10/2023
Thank you for making the legal side of business simple and fast! Saved me a lot of time and concerns!LawDepot
Date: 18/10/2023
Hello *******,Thank you for the great feedback. We are glad you had a good experience using our site.Regards,Cally Customer Support ManagerReview fromEduardo B
Date: 10/10/2023
1 starEduardo B
Date: 10/10/2023
I won't tell you what I actually think of your business. I would never ever have bought a "link" for more than $25 bucks. I just feel really conned.I couldn't agree more with the reviews: A total garbage product and service (what service?)Really, BBB should take action against these kinds of "businesses".Thanks for nothing!This review is going to the BBB, promise!LawDepot
Date: 11/10/2023
Hello *******,Thank you for reaching out to us with your concerns about your LawDepot experience.Upon conducting a thorough check, we could not find an active subscription or purchase associated with your email address *************************** Consequently, there have been no charges incurred on this account.We want to clarify an essential aspect of our service. For all our active subscribers at LawDepot, document access is provided directly on our secure website. We do not send documents via email links as part of our subscription service.Your documents are securely stored and easily accessible within your LawDepot account. If you encounter any difficulties accessing your documents or have questions about your subscription, please do not hesitate to reach out to our dedicated customer support team. We are here to assist you and ensure your experience with LawDepot is smooth and convenient.If you have subscribed to our product, you can provide the first and last four digits of the credit card used for the purchase. This information will enable us to locate your associated account and investigate any document access issues. Alternatively, you can forward the email with the " access link" to me at ******************************** so I can investigate the issue for you as well.Let us know if you need further assistance.Regards,Cally Customer Support ManagerReview fromClaire V
Date: 29/09/2023
1 starClaire V
Date: 29/09/2023
I wish I had read the reviews before I signed up! Same issue here with payment taken after free trial subscription was cancelled well in advance and confirmed by email. Emailed to get a refund but no response!LawDepot
Date: 02/10/2023
HiClaire,We sincerely apologize for the delay in responding to your inquiry, which is a result of the high volume of requests we have experienced recently. We also deeply regret the inconvenience caused by the billing issue related to one of our payment processors.We understand your concerns, and we want to assure you that our trial offer is meant to be completely free for one week. Regrettably, due to a technical issue from the payment processor, you faced an unexpected charge.We are committed to resolving this promptly. We've approved the refund for you, and it will be processed to your account within 3-5 business days. You will receive a confirmation email from us as soon as the refund is processed.Once again, we apologize for any inconvenience caused by this situation. Your satisfaction is our priority, and we appreciate your understanding as we work diligently to rectify this issue.If you have any further questions or concerns, please do not hesitate to contact our customer support team at ********************************************** Customer Support ManagerReview fromAudrey G
Date: 17/09/2023
1 starAudrey G
Date: 17/09/2023
I started a free trial yet immediately cancelled within minutes. I have 2 confirmations that my subscription was cancelled yet I received an unauthorized charge from them today! My payment information should not have been saved nor used as I didnt authorize either. User beware.LawDepot
Date: 18/09/2023
Hi ******,
We apologize for the billing issue that's currently happening with one of the payment processors. We have escalated this issue to our payment partner to resolve the issue.
We understand your concerns. Our trial offer is completely free for one week. Due to the technical issue from the payment processor, we've approved the refund for you and it will be processed to your account within 3-5 business days.
You will receive a confirmation email from us about the refund confirmation.
Once again, we apologize for any inconvenience caused.
Cally
Customer Support Manager
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