Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early July we contacted All Weather to provide pricing for us for a new entry door as part of a renovation. My typical supplier was giving me a lead time of 9-12 months which was totally unacceptable, so we were very happy to hear from All Weather that we could get the door we wanted for a decent price, and installed on October 12th. On October 6th I reached out to confirm the installation date and was informed that it was April 19th. April, not October, April.
  
  Now, I work in this industry as a designer and am quite familiar with what is happening here, but it has become abundantly clear that companies like All Weather and other major window suppliers have essentially given preferred build slots away to their major customers, and have totally screwed guys like me in the process.
  Had I not reached out to confirm the install date, I am unsure of what the plan was going to be to deal with this. I now sit here with a plywood insert and unsecured construction door going into winter, with a 7 month old baby in the house, and little to no resolve from All Weather. To tell me nothing is available for another 6 months is simply to tell me nothing is available - for me - for 6 more months. Don't be fooled into thinking nobody is getting their product, its just all a matter of who you are and how important your account is to them. Overall this has left a very bad taste in my mouth and will not be giving All Weather a single dollar of business in the future. A bit of honesty goes a long way, and telling me the supplier has zero front doors coming off their line until April is total nonsense. Be better people, and remember that the ******* and the Brookfields of the world all started somewhere too.

  

  Business Response

  Date: 18/10/2022

  Good morning,

  It is unfortunate that these delays have occurred, but they
  have been out of our control.
  Our door slab vendors have put many low volume styles on
  extended lead tomes to focus on high volume units and this customers door style
  is victim to this.
  Customers are free to confirm this statement with the
  vendors directly.
  We can only provide the material available to us.
  If the customer would like to select a different door, we
  would be happy to expedite the transaction for them as we appreciate the
  frustration this has caused.
  Alternately, we can offer a full refund if they do not want
  to proceed.

  Best regards,

• Initial Complaint

  Date:27/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 front,windows
  The one on the main floor with a smaller,opening. I am not able to close it
  All i am getting is the running around from them
  
  The upstairs. They could not match the moulding so the patch it up with silicone
  Terrible service. I,will call they every day from now

  

  Business Response

  Date: 28/09/2022

  Good afternoon,

  We reached out to Mr. ****** today and have had his window adjusted.  Additionally we have ordered an new parts and booked an appointment for October 19th to replace.  We continue to work with the customer and it is our goal to have the issue with the casing resolved on the same day.  

  Best regards,

  Customer Answer

  Date: 02/10/2022

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to ********* ** ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

  i guess I have to wait what they going to do on October 19

  nothing has been repaired yet

  thanks 

  ****

• Initial Complaint

  Date:02/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Patio door installed in load bearing wall did not follow code. Most pertinent of which include 9.23.12.2 Openings for load bearing walls, 9.23.12.3 Lintel Spans and Sizes, in addition to nailing patterns and support required during renovation.
  -Inspection of install that did not satisfy building codes did not occur until Feb 22/22, 8 days after install despite being in a load bearing exterior wall, significant risk to structure of my home. I had to inform installation inspector of code and had to advocate that it needed to follow building code and that it was unacceptable to install doors without following building code. I was then told it was common for all weather to put frames in new entrances without removing drywall, sliding frame up and into the wall. This raises a concern that many other doors have been installed without following code that may have damaged structural integrity of homes of other All Weather Windows clients, and possibly even safety issues.
  -The frame was not redone until March 7 2022, resulting in 3 weeks without proper support of load bearing wall.
  -Original warped door with damaged blinds reinstalled.
  -Back Door on angle, door not sealing properly, locking hardware non-functional due to install issue.
  -Patio door exterior wall has cut in stucco beyond the space of the door, not sealed or repaired.
  -Front door not caulked was promised at installation inspection Feb 22, 2022, never completed.
  -Continued effort required to follow up re: issues. Window part replacement promised via email from ***** ** Jan 22, 2022. Several follow up emails required. Still not received as of Sept 1, 2022.
  -Energy Guide sticker removed by installers on Feb 14, 2022. Contacted All Weather Windows Feb 15, 2022 requesting sticker replacement asap as required to be on door when applying for rebates. Multiple follow up calls, no response or resolution offered.

  

  Business Response

  Date: 13/09/2022

  “There is a misunderstanding  in regards to specific
  comments in this  customers post regarding structural damages and we
  working with her to resolve these concerns.
  We are awaiting the customers response.”

  

  Business Response

  Date: 05/10/2022

  Good afternoon,

  We have offered the customer 2 reasonable resolutions:
  
  We will issue a refund
  on the product value of the purchase and pick the product up for free
  after she has had it removed.
  We will correct any and
  all deficiencies under warranty.

  Thank you,

   

  Customer Answer

  Date: 06/10/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:

  All Weather is refusing to refund for the labour, which was of very low quality and resulted in damaged doors I would never pay someone contractor prices to shove electrical tape in a door handle rather than having a new door ordered and machined properly.I have informed them that if they wish to have the labour refunded they can seek compensation from the contractor who did the work poorly, not the customer that was relying on competent work.

  They are only offering refund once the doors are returned “undamaged,” which is not possible as they were damaged when installed. Even if they consider the damage done by All weather, it is unreasonable to expect us not to use our doors to limit any additional damage that may occur while we wait for other doors.
  

  All Weather has returned three times to attempt to correct some of the errors and has not been able to do so. It is not reasonable to assume that if All Weather returned again they could be trusted to adequately repair the doors.

  Delaying refund until the doors are returned means we have to borrow funds  to place a deposit on doors form an more reliable company, costing us more money. 
  

  Despite dozens of emails, they still have not acknowledged the poor work of which we provided photo documentation (electrical tape stuffed in door, nailing pattern in header not to building code (not spaced or staggered properly).

  Sincerely,

  *****
  
  
  ***** *****

• Initial Complaint

  Date:26/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All Weather Windows (AWW) has failed to deliver the contents of products and services of my order to completion despite my several attempts to make contact and bring resolution to this issue. Attached is a document detailing the chain of events including copies of emails sent between myself and AWW over the course of several months.
  
  Nov 29, 2021 - Initial purchase made and contract signed
  Feb 4, 2022 - Product now available and installation booked for April 4-6
  April 6 - Bulk of installation complete, now awaiting retractable screen door installation
  June 4 - No sign of screen doors still, emailed AWW.
  June 24 - No reply to previous email, sent again.
  Received reply, contact said doors should be installed from 1-5 days after main installation, informed him that was over 10 weeks ago, he apologized and said he would get it resolved right away.
  July 12 - Still no doors installed, emailed AWW again.
  July 18 - Still no doors and no reply, emailed once more
  Contact replied that he has no idea why it hasn't been installed, says he booked them again.
  July 21 - Still no doors installed, no update.
  July 28 - Date of complaint filed, still no doors, no update.
  
  See Pages 6 and 11 of attached pdf for inclusion of retractable screen doors in contract. All other details of branch, representative, quote details, quote number and services are listed in this same pdf as well.
  
  I've also attached a screenshot of collapsed communications between myself and AWW, the email from AWW to me on June 24, 2022 at 15:15 is the representative confirming that the screen doors should have been installed between 1-5 business days following the bulk door/window installation.

  

  Business Response

  Date: 27/07/2022

  Good morning,

  We have arranged for the screen to be installed for Mr ****** as soon as possible.  Our Customer Service Supervisor spoke with him this morning and advised him that he can expect to hear from the screen company shortly.  

  Best regards,

  Customer Answer

  Date: 27/07/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because: While the business has reached out to me regarding completing the work due, the work itself has not been completed and therefore the premise of the complaint has not been resolved. I have reasonable and well justified worries that another instance of contact from the business is not going to resolve my complaint to satisfaction as I have already made contact with the business several times leading up to the complaint. I will provide further judgement on the business' response once the work has been completed. 

  As well, my avenues of complaint resolution also involved billing adjustment (or some sort of financial recompense). The items not delivered/installed have been paid in full for over 3 months and while the customer service manager was thorough and seemed genuine in her acknowledgement of the business' fault and the apology alongside it, I have been without product owed with no good reasoning for a significant amount of time. While it may be easy to say that once the screen doors are installed I'll have been delivered their obligation, having the screen doors installed months ago would have saved me a substantial amount of money in lieu of running multiple air conditioning units throughout my house during the summer months. The whole point of the screen doors was to allow airflow through the main channel of my house during the warm months to offset or even eliminate the high cost electricity usage from air conditioning. Even a small adjustment against the total amount paid to All Weather Windows (which was over $20,000) would correct the additional expenses I've been forced to pay.

  Once the work is complete, and we've explored the financial recompense resolution, I will happily mark this complaint resolved.

  
  
  Sincerely,
  
  
  
  ****** ******

  

  Business Response

  Date: 27/07/2022

  Good afternoon,

  We have called Mr. ****** again and agreed to compensation for the delays in installing the screens.  Our customer service supervisor ensured that the customer agrees with this resolution.

  Best regards,

  Customer Answer

  Date: 03/08/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because: The proposed resolution is going to take approximately 5- 10 more calendar days before it's actions are realized. I have already communicated my intent to reject the most recent response with the customer service manager handling my case. The previously suggested resolution is still acceptable to me, however I am waiting to see the results of the resolution which should be completed by Aug 5, or Aug 12. 
  
  
  
  Sincerely,
  
  
  
  ****** ******