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Average of 30 Customer Reviews
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Review fromColby N
Date: 04/07/2025
2 starsColby N
Date: 04/07/2025
Bought some windows from this place through one of their suppliers. The website says a lot about being canadian. So i figured since it was being built by ********* in ****** that would mean that everything is canadian. I was wrong, when i got the bill there were tariff charges. So not everything is built by canadians! Americans are also building some of it.
All Weather at Home (Edmonton)
Date: 09/07/2025
Thank you for sharing your feedback. While our commitment is to Canadian-made, the reality is certain materials arent available here and need to be sourced from outside ******. When tariffs from the ******************* affected our supply chain, we moved to lessen the impact, however, this took time which resulted in a short period where tariffs charges impacted our business. If you have questions about your order or want to talk it through, our team is always here for a candid conversation. Feel free to reach out to ***************************************** Best, ***Review fromGreg M
Date: 12/06/2025
5 starsGreg M
Date: 12/06/2025
I have had 31 sealed units change over 2 years in my home from double pane to Triple Pane windows. The Sales person **** was excellent in making sure the project was completed in a timely manner in each phase of the project. The installation crew ( Led by *****) was excellent by taking pride in the work completed . I am very satisfied and recommend All Weather Windows. **** *********All Weather at Home (Edmonton)
Date: 16/06/2025
Dear ****, thank you for taking the time to share your feedback with us. Best, ***Review fromMicha S
Date: 21/05/2025
1 starMicha S
Date: 21/05/2025
Had 11 windows installed. 1st bedroom window failed with condensation in-between the glass. Was replaced right away on warranty. The largest double main room windows were installed without Weather stripping. This repair request was ignored many emails and phone calls over 3 year period!!!!!! A major air leak wind noise. Final second bedroom window also having condensation in-between the glass. And poor communication phone calls no answer or call back. Emails with no response. Going directly to the business only got me a we will email you back. Still waiting for a response.All Weather at Home (Edmonton)
Date: 22/05/2025
Hi *****, thank you for sharing your experience with us. Were truly sorry to hear about the issues you've encountered with your windows and the challenges in getting the support you needed. Its clear we fell shortnot only in product performance but in the level of service and communication you rightfully expected from us.Please know your feedback has been taken seriously. Were escalating your concerns directly to our management team to ensure they are reviewed and addressed appropriately. What youve experienced does not reflect the standard we set for ourselves, and we are committed to making it right.Someone from our team will be reaching out shortly to follow up personally. We appreciate your patience and the opportunity to do ***************Review fromAimee S
Date: 07/03/2025
1 starAimee S
Date: 07/03/2025
Jun 2024 I have been dealing with AWW Renovations for over a year now. I had my windows insalled in 2018 - 2019. The most recent issues, have been a nightmare to recitify. I submitted an online request in May 2023, I received an email shortly after to confirm that I need to pay for the labor of the install. Sure. I then waited until November to follow-up with them. The next day I was called for payment and an appointment was booked for Jan 2024. Installers showed up, they did not have my window nor the crew to install it. He joked because of the location of my window, I should sell the house. He said his manager was meeting him to discuss the replacement. They also noticed another window had a seal that had broke and they were putting a RUSH on this now. Ok, great. An appointment was scheduled a month later, cancelled, rescheduled. During this time, I was told the following: manufacturing issues, none of the installers want to install it due to the location of the window; one of the crew is sick so they cant come 5 days from now. I requested a refund back to my **** which took from March until May to receive because the manager was not in the office and that was because I said I was going to contact BBB about this. The day has arrived, the crew shows up, they will not work until I put my dogs away. They stood outside my house referring to my ********* dogs within the recording of my Ring camera. The installers slid my tree across my vinyl tiles leaving scratches in my floor. The last insult to injury is leaving my window with some sort of residue on it near the top. This is about 10 ft out of cleaning reach. I emailed the company right away. All of this has been recorded through emails, including cc'ing reviews @aww .ca. Install mgr come to discuss after review was posted on **** in June 24 but have not had any contact since then regarding my floor damage. I have emailed a FUP on Nov 25, 24 - no response.All Weather at Home (Edmonton)
Date: 17/03/2025
Hello *****, thank you for your feedback. This is definitely not the level of customer service that we strive to provide and thank you for alerting us to this issue. We have brought this to the attention of our customer service manager and our installation manager and they will reach out to you privately. Thank you again for taking the time to reach out to us. Best, ***Review fromPat G
Date: 17/02/2025
1 starPat G
Date: 17/02/2025
the product the company installed rotted in a way that demonstrates inferior quality. approaching the company, my complaint was rejected. save your money, if you expect it to last, they do not stand behind their product. door posts rotted out indicating poor assembly. meaning they did not paint the ends of the door posts on assembly allowing rot to begin. again, if you don't want to pay thousands to do it again. run away....All Weather at Home (Edmonton)
Date: 24/02/2025
Dear ***, We appreciate you taking the time to share your feedback. We understand that dealing with a door issue can be frustrating, and we want to help clarify the situation.Your door was installed over a decade ago, and while we take great care in building high-quality, durable products, factors like home environment and maintenance play a big role in long-term performance. High humidity levels can contribute to deterioration over time, even in well-built doors. Thats why we recommended a service assessment to better understand the cause and explore potential solutions.We stand behind the craftsmanship of our products, but we also know that every home is different. If youd like to move forward with an inspection, our team is happy to assist. Let us know how youd like to ****************Review fromPia G
Date: 31/07/2024
4 starsWe chose AWW bc we had them 27 years ago. Communication was zero, the truck showed up with windows and they wanted to put them in our single car garage, well it was a scramble, warning would have been nice. Two days to install windows and doors, again no communication as to when they were coming, who they were, no names given and they went about the job. After we inspected all the caulking (dap) on 75% of the windows were opened, large crack on one shelf, glue stain, windows were hard to open and close and black grease marks. I called and placed an appointment for someone to come look. At this point I was disappointed and placed another call. Finally ****** showed up 6 weeks later and went above and beyond. He said he was here to fix a crack and when I showed him everything else he was surprised at the work. He fixed everything and found extra that needed his attention. Thank god for ****** thats all I can say. AWW dont lose ****** he was a god send.Review fromMohammad P D
Date: 11/07/2024
1 starMohammad P D
Date: 11/07/2024
**************** and service departments are not reliable and not up to date about their parts and repair inventory. Couple of weeks before appointment was scheduled on June 24, 2024 basement ****** 2000 window was not closing due to glass frame touching with window frame (*****). Madam Kelsey ***** scheduled for inspection repair and for estimate, order/ quote. As this basement window was provided to builder by ALL WEATHER WINDOWS and DOORS when house was built in 2009.After inspection ****************** declared that this window manufacturer no more making and neither its sashes for glass available. When she knows that they don't have spare and unable to repair or replace its parts. Why she charged $78 inspection fee. As I told her window type and model and year of built. She neither provided inspection report, nor its repair solution. After two week upon inquiry she excuse that she is dealing emergency matters first than ordinary one. If All Weather Windows is not capable to repair old model windows than why they schedule inspections and charging inspection fees. Same work is done by other windows companies without charges and providing replacement quote free of cost. I want my fee reimbursement for nothing done by service department.All Weather at Home (Edmonton)
Date: 15/07/2024
Thank you for bringing this matter to our attention. We have investigated internally, and our customer service team and manager have been involved. We did complete an inspection at a significantly reduced rate even though our warranty clearly states that labour is only covered for a two year period. It was determined that the hardware that sits on the sash was the issue and the 10 year warranty on hardware has passed. Its true that our sash material has changed over the past 15 years, however, this is due to material availability beyond our control and is not the primary factor in this circumstance. We have offered a copy of the inspection report to Mr. **** We hope this information helps.Best regards.Review fromLeanne W
Date: 27/05/2024
1 starLeanne W
Date: 27/05/2024
I feel sick after reading these reviews. We spent over $20000 upgrading our windows with AWW recently and had so many issues, from wrong measurements, damaged windows and poor application of trims. I reached out to the company and they said they would pass on the information to the installation manager but we havent heard anything for over a month. Ugh!All Weather at Home (Edmonton)
Date: 03/06/2024
Good morning,Our Installation Manager has been attempting to reach the customer. We are waiting to hear back from them to complete the work and resolve the issues. Best regards,Review fromScott O
Date: 24/04/2024
1 starScott O
Date: 24/04/2024
We had some windows installed at our house and chose All Weather Windows over many other companies because quite honestly they had better brand recognition and we thought they would be more reliable because they have been around for as long as I can remember. We couldn't have been more wrong and seriously regret not doing more research. The quoting, measuring and ordering of the windows was a great experience, but the waiting, the installation and the absolute lack of follow up by customer service has been just awful. First the windows were installed over 3 separate appointments by 3 different installers (none of which were the person who came out to do the measurements) over a period of about 7 months. Then over the winter we discovered one of our large windows was not sealed properly and we experienced some major condensation which ended up doing damage to the room below the window in our basement. All Weather Windows sent out the original installer to fix the poor seal but we had to hire another company to fix the damage in our basement ($1500.00). Then the next winter we experienced condensation in the second window and again they sent them back out to reseal that one.I have been in contact with the ******** Service Supervisor to discuss compensation for our poor experience and the damage we have incurred. In May of 2023 I was told that the details were under review and I would hear back soon. Unfortunately I have not heard back from them since then and have sent multiple emails inquiring about the status our review but have not received any reply back from All Weather Windows.So not only did we experience a drawn out and terrible installation experience but with no follow up we also feel like we have been forgotten about and ignored by ******** Service altogether. I would absolutely not recommend anyone to do any type of major renovation project through All Weather Windows based on our experience and lack of follow up.All Weather at Home (Edmonton)
Date: 26/04/2024
Good morning,Our Installation Manager has reached out to the customer and is working with him to resolve the issues.Best regards.Review fromJohn K
Date: 23/04/2024
2 starsJohn K
Date: 23/04/2024
Our all weather windows ice up at the bottom every year when it gets to -25 or colder. That is with the humidifier turned off.All Weather at Home (Edmonton)
Date: 23/04/2024
Good afternoon,We have reached out to the customer through the email address provided to assist with the issue brought to our attention here. Best regards.
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