Reviews

Review Details

• Review fromLisa K

  Date: 02/02/2024

  1 star

  Lisa K

  Date: 02/02/2024

  Our experience started off good with Gord, but it went downhill after that. Our first date booked for the install was cancelled due to the contractor leaving town. It was a huge inconvenience for us because we had to book time off work to be there for the install and for some reason companies think that no one works and your available any time?? We ended up going with a different contractor who could complete it the follow week, but once again I had to book time off work. After this date was set, there was ZERO communication with the contactor or the company. No one called us to explain how we needed to prep for the appointment, and no one told us what time they were coming. One random day before someone says they are at my house to deliver the window, which was odd because the contractor told us he would be bringing it with him? I was at work, and I could not come home to receive the window. The contractor calls me shortly before he comes, so we were waiting around for hours because they never gave us a time frame. He waits until the very end when I have to pay of course to tell me the window is cracked, and they damaged two of the handles for the window and the window frame on the inside was cracked. He takes ZERO responsibility for the damage! He said it may have been delivered cracked or it may have happened when we installed it. I inspected it and it was not delivered cracked. Now the fun begins, trying to communicate with this company was painful we left several messages about booking times to have it fixed with no call backs. They booked a time in January during the cold snap, and no one called us to tell us it was cancelled; we had to call and ask. Once again time we booked off work for nothing. So, we rebook again and they deliver a broke window to us, so once again time off work and it was not fixed. Called a few times to rebook and it took days to get a call back. I asked to speak to a manager, I have received no call yet.
  

  All Weather at Home (Edmonton)

  Date: 06/02/2024

  Good afternoon,Our ******** Service Supervisor has spoken with **************** and is working to resolve her issues to have the repair completed for her.Best regards,

• Review fromHoward S

  Date: 25/11/2023

  1 star

  Howard S

  Date: 25/11/2023

  They changed out garden door inserts once because o f blinds freezing up. Within 2year there is interior failure in 4 of the inserts. We were told there is only 1 year warranty and were offered no real deal on replacements.it was like the ********* store did not care
  

  All Weather at Home (Edmonton)

  Date: 28/11/2023

  Thank you for bringing this matter to our attention. Our local office has reached out to the customer directly in order to resolve. Sincerely,

• Review fromValerie E

  Date: 14/11/2023

  1 star

  Valerie E

  Date: 14/11/2023

  Very poor service and a warranty with so many loopholes it is pointless. Melted top jamb extension on a southwest facing window is not covered by warranty due to our "room darkening" blinds. They are too busy to repair, but sent a former employee to do an estimate....never heard back. So now we have ordered the jamb to repair ourselves. Told it would be in on Friday....of which month I might ask!Beware! Horrible service.
  

  All Weather at Home (Edmonton)

  Date: 15/11/2023

  Good afternoon,All Weather Windows warranty is one of the best in the industry and comprehensive. Unfortunately, we are not able to cover damage to our product created by the environment that they are subjected to.We have worked with this customer to assist them and offered multiple solutions.We have provided the part that he will be replacing at no cost, and customer has picked it up from our service department.Best regards,

• Review fromAndrew K

  Date: 26/10/2023

  1 star

  Andrew K

  Date: 26/10/2023

  Large living room window replacement, arrived Major scratches on the outside vinyl frame, scratches on the inside vinyl ledge frame.The large efficiency rating sticker was placed over Major scratches in the glass to cover it up, so once removed you could see the damage. Have a moisture issue, our contractor returned and verified that the bottom left window seal was not sealing.Sent photos to supplier who then directed me to contact All Weather windows ldt in ******.They received the photos but felt a service call is not warranted.DO Not RECOMMEND! Have requested that our contractor use a different window manufacturer and supplier for the remaining seven older windows that are to be replaced in our home. Buyer brware!
  

  All Weather at Home (Edmonton)

  Date: 27/10/2023

  Thank you for your feedback. Upon investigation, it looks like the window was purchased from an Authorized Dealer of All Weather Windows. The windows were shipped to the dealer and no damage was reported to us. Our team did receive a call from this homeowner and photos regarding interior condensation on the window were shared with us.We passed along the best practices to address condensation concerns. We can send additional information if it will assist.If there are any outstanding issues, we recommend that the customer reach out to their dealer directly. Best Regards,

• Review fromKimberly H

  Date: 23/10/2023

  1 star

  Kimberly H

  Date: 23/10/2023

  First, I would give a Zero rating, however you cannot. Secondly, I would like to point out that they are registered with BB under "All Weather Windows Ltd.", Which showed on my first statement on the letter head, however the Company letter head that was mailed with the statement is under "ALL WEATHER WINDOWS RENOVATIONS". Which company is it?The contract was signed on April 19, 2022, with my father (who has passed away a year ago in june) to have all my ground level windows replaced. First statement date and addressed to myself his daughter is September 20, 2023 and on that statement the date has *** 24, 2022, on that first statement shows my dad's original payment on April 25, 2022., it took this company 17 months to send statement. The second letter mailed, was a threatening letter dated October 18, 2023 stating that "failure to pay debt will result in voiding our warranty and future service and the file being sent to collections within 7 days from this letter date." The issues with this contractor are the following situations with the installation: 1) upon first round of windows and doors being installed, kitchen window - broke all the tiles on the back splash, front window broke bricks from them pounding to get the window in/out. and then left side small sliding oatpening widow fell-out when first opened and had to be repaired 2) All Window and door **** were replaced due to incorrect sizing from manfacturer or were ordered incorrectly. 3)Doors were damaged from manufacturing to delivery time and reorder placed, at that time not able to be installed. 4)Doors replaced on 4 different occassions due to damages or missing features, final instalation was *** 2023.My final statement with this contractor is that the project manager would not return my calls on several different occassions when I called to resolve, and address that my father had passsed away. The only way I received a call back is because I said I was filling this complaint to BB.
  

  All Weather at Home (Edmonton)

  Date: 30/10/2023

  Good afternoon,Our ******** Service Supervisor and **************** have spoken regarding the issues and our Installation Manger will be going to her home to inspect and discuss resolutions.All Weather Windows is committed to resolving the issues with **************** and will continue to work with her to do so.Best regards,

• Review fromJoan R

  Date: 29/09/2023

  1 star

  Joan R

  Date: 29/09/2023

  BUYER BEWARE!! I had a patio door installed in April2023. Within 24 hours of the install, a banging noise started. Before long the weather stripping began to twist and the rubber foot guard lifted. I emailed in a repair request and followed up via phoneno reply. I then called *********** who put me in touch with ******. She advised me the earliest available service appointment was in May. At that time I told her we need our sidelight window replaced which we originally purchased from them in 2016. They would have the original measurements on file. After 2 cancellations due to tech shortages, a tech came out in June but could not repair the door himself but did measure the sidelight. In September, after 2 more cancellations due to tech shortages, 3 techs arrived to repair the patio door. Before they entered the house they stood outside on the sidewalk trying to figure out how they were going to tell me that they didnt have a piece of glass that would fit my window. Not sure why that would be as the tech standing there was the one that measured it in June and I was told they would have the original measurements.After they proceeded to repair the patio door and pack up to leave, my husband noticed they hadnt repaired the rubber foot guard and only one side of the door with new weatherstripping.They unpacked their tools, finished the job and measured the sidelight one more time and left.The next day my husband and I decided to order the sidelight from another company. I called ****** and her supervisor to let them know at 9:10 am. I of course received no answer. I left them a message and sent a follow up email telling them I no longer required their services and to please refund me the amount of my sidelight back to my credit card. No response from either one. The next day we drove to All Weather Windows where I asked to speak to Alauras Supervisor. After a bit of a wait, she appeared with a copy of the refund showing it had been deposited .
  

  All Weather at Home (Edmonton)

  Date: 02/10/2023

  Hello,Our ******** Service Supervisor did meet with ************* when she came to the *** office on September 19 2023. This was certainly not the experience we wished ************* to have with our company and our sincerest apologies for the issues that occurred were offered during the visit and is extended again here. Best regards,

• Review fromGreg D

  Date: 28/09/2023

  1 star

  Greg D

  Date: 28/09/2023

  We have had a window replacement issue with All Weather Windows for almost a year with futile resolve. The original replacement was manufactured incorrectly which resulted in sagging grids, spacer falling between panes and loss of seal. We contacted the company immediately and since then have had a number of scheduled installations which were cancelled at the last minute because the window was manufactured incorrectly. Lack of communication from AWW has been beyond frustrating.We have spoken with various representatives from AWW to no avail. All Weather Windows requested full payment of this project on the outset, yet months later we still have not received satisfactory results. We have had past dealings with AWW which were good experiences and why we chose them for this window replacement. However, with this ongoing fiasco, we would never recommend this company to anyone. How can they operate a business with this kind of service??
  

  All Weather at Home (Edmonton)

  Date: 02/10/2023

  Hello,The customer has spoken with management and we are continuing to work with our manufacturing department to resolve this issue with the customer. Best regards,

• Review fromWendy C

  Date: 22/09/2023

  1 star

  Wendy C

  Date: 22/09/2023

  Had a sales man from all weather windows sell me brick mold windows. The windows stick out too far from the siding they look as if they don't fit the depth of the house. I have had the install manager out twice. the reason for this is no one likes to answer emails. The install manager asked why we went with brick mold. I trusted the sales manager to sell me the windows that would fit and look best in my home. I am so very unhappy with the results of my windows that I would not recommend this company to anyone. there are many window companies out there. Please do not use All weather windows unless you yourself know about windows. Do not trust a sales person to make the call on what to order. My home looks like it took any window i could and put it in just have a window there. I am very disappointed, stressed, and still fighting with them to make this right.
  

  All Weather at Home (Edmonton)

  Date: 25/09/2023

  Good afternoon,Our Installation Manager was out the ******************** home last week and discussed the issues with her. This has been brought to the attention of our sales representative and management. We will continue to work with *** ****** towards a resolution. Best regards,

• Review fromDan M

  Date: 22/09/2023

  5 stars

  Dan M

  Date: 22/09/2023

  I can't say how pleased I am with the windows, doors and installation on my **** bungalow.From **** the sales representative, the delivery people and especially the installation crew of *****, ****** and *****. I am so thrilled! Way beyond my expectations! The fit, finish and speed of installation was truly impressive. Very nice people as well. It couldn't be better!
  

  All Weather at Home (Edmonton)

  Date: 23/09/2023

  Good morning!This is great to hear, ***! Thank you for sharing your positive experience with us - we will be sure to relay this back to ****, ***** and his team. Thank you for taking the time to let us know; we appreciate your feedback so much! Best regards

• Review fromHeather C

  Date: 14/08/2023

  1 star

  Heather C

  Date: 14/08/2023

  Very bad experience. Between delivering the windows on the wrong day, poor installers and windows that cracked- it was terrible. The most recent disappointment came when a new installer came to replace the broken glass and the windows ordered were the wrong size.The salesman was very good. Maybe he should work for a better company.
  

  All Weather at Home (Edmonton)

  Date: 17/08/2023

  Good afternoon, ************ Service Supervisor has spoken with the customer and addressed her issues and booked her in for the service call. Best regards,