Reviews

This profile includes reviews for Cymax Group Technologies Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cymax Group Technologies Ltd. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cymax Group Technologies Ltd.

  200 4621 Canada Way Burnaby, BC V5G 4X8

• 

  Cymax Group Technologies Ltd.

  100 12020 Sunrise Valley Dr Herndon, VA 20191-3429

Review Details

• Review fromChristopher Y

  Date: 27/04/2023

  4 stars
  The 6 draw dresser was pretty easy to assemble. The company made things right when we discovered that the top of the dresser was cracked. A replacement was quickly shipped out free of charge. Cannot beat that service.

• Review fromNiki W.

  Date: 27/04/2023

  3 stars
  Well, the picture of the furniture surely is misleading. Once it was put together it looked like it could be doll furniture for my daughter's doll babies! I had to spend extra money at another company to buy furniture risers so it can be higher

• Review fromKathleen Z

  Date: 27/04/2023

  5 stars
  I absolutely LOVE my ******* mirror , its even prettier in person!! It was packaged very well and arrived when they said it would. 5* Id give more if available. Thank You!

• Review fromRebekah C

  Date: 27/04/2023

  5 stars
  Loved my items and the customer service was superb!!! Great experience all around! :)

• Review fromJames B. H

  Date: 27/04/2023

  1 star

  James B. H

  Date: 27/04/2023

  WORSE than horrible AND abyssmal. >:( I ordered 3 simple bookcases from HomeSquare on 3/6/2023, and it took until 9:00 AM today, APRIL 27th, 2023 -- to FINALLY get all 3 bookshelves delivered !! HomeSquare subcontracted delivery first to a company called ************ *********, THEN, because ************************* completely messed up the order, HomeSquare had to switch the delivery carrier to a company called ********** -- causing the delay of final delivery A WHOLE EXTRA MONTH. Everything was supposed to be delivered by 3/27/2023 - but it took until 4/27/2023 !! *** ******** *************** ** ********** **** *** ****** ******* ********* ****** communication with them VERRY DIFFICULT. The furniture piece ************ was SUPPOSED to deliver on 3/25/2023 was even INCORRECT !! Instead of getting a certain furniture piece, I got a different one !! Thank heavens at least the piece of furniture they delivered was one I had ordered !! Communication between HomeSquare and ************ was HORRIBLE !! I called ************, and they told me to call HomeSquare -- I called HomeSquare, and they told me to call ************. WHAT A RUN-AROUND !! HORRIBLE !! Then, to end this MISERABLE experience -- FRAGILEPAK company sends 2 *********** delivery/furniture assembly employees that MIS-ASSEMBLED the last piece of furniture I ordered !! At least ************ sub-contracted employees correctly assembled THE WRONG piece of furniture they led me to believe I was getting delivered on 3/25/2023 !! The ********** sub-contracted employees ***** *** ***** ******* *** didn't even TRY to read the english printed assembly instructions !! On top of ALLLL THIS -- I still have to assemble one piece of delivered furniture myself -- THE ONLY THING DONE RIGHT on this whole FIASCO was HomeSquare used ************ correctly to deliver ONE PIECE of unassembled furniture on 3/13/2023. What a MESS -- I STRONGLY ADVISE EVERYONE to NOT purchase ANYTHING from HomeSquare -- THEY ARE TERRIBLE !!

  Cymax Group Technologies Ltd.

  Date: 08/06/2023

  Hello,Thank you for your review.While the seller truly does apologize for the issues reported, the seller has since reached out to the buyer and has worked through the issues and settled on an amicable resolution. As a result, the seller will engage with the mentioned carriers to see where the overall delivery experience can improve for the customer.Once again, please accept our most sincere apologies for any inconveniences this may have caused.Kind Regards, Cymax Customer Support

  James B. H

  Date: 09/06/2023

  I received a followup call on June 8, 2023 from ******, a representative from Cymax, and we had a long discussion regarding my prior comment to the BBB regarding my overall service experience with Cymax, the parent ******* of ********** online furniture sales, and the delivery carriers of Metropolitan Warehouse, and FragilePak delivery *******. In addition to his apology, ****** (Cymax), offered a partial credit to be applied to my overall purchase price, and a commitment to further investigate the entire situation regarding the ordering process logistics, and the policies regarding all aspects of the delivery process : from hiring appropriate professional personnel to deliver, build, and install products, to improving communication with customers by requiring toll-free customer service phone numbers to be posted on all available internet content. This action by Cymax was greatly appreciated, however, my original complaint to the BBB will remain, and stand as a caution to all would-be customers.

• Review fromDeLawnia C

  Date: 22/04/2023

  5 stars
  Love my book shelf -- a bit involved to put together but totally worth it!

• Review fromDiana B

  Date: 21/04/2023

  5 stars
  Wonderful experience! Shipped quickly and is excellent quality. The headboard is perfect with my antique furniture.

• Review fromRobert B

  Date: 21/04/2023

  5 stars
  Dining table arrived damaged, Homary client service was prompt, courteous and easy to work with, especially staff person *****.

• Review fromJeff Z

  Date: 12/04/2023

  4 stars
  Our storage shelf was easy to put together and install in our laundry room.

• Review fromNan S

  Date: 12/04/2023

  4 stars
  Love my game table chairs. Looks great and sits good.