Reviews

This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B C A A has 25 locations, listed below.

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  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
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  B C A A

  D1 15251 101 Ave Surrey, BC V3R 9V8

  
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  B C A A

  501 6 St New Westminster, BC V3L 3B9

  
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  B C A A

  1527 Lonsdale Ave North Vancouver, BC V7M 2J2

  
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  B C A A

  618 5300 No 3 Rd Richmond, BC V6X 2X9

  

Review Details

• Review fromFATEMEH M

  Date: 29/05/2025

  1 star

  FATEMEH M

  Date: 29/05/2025

  Ive been a BCAA roadside assistance member since 2022 and had never needed to use their servicesuntil today, when I called to inquire about travel insurance options for a family member. Unfortunately, the customer ********************** experience was very disappointing.I asked a straightforward question about how it works if I want to purchase insurance in advance, with the coverage starting a week after arrival. The agent initially gave me unclear and confusing information, saying the policy takes two days to become active but couldn't confirm from which date the countdown starts. Then I was placed on hold for over 30 minutes. When the agent finally returned, they simply told me that I cannot purchase insurance in advance and that once my visitor is in ******, I would need to call againand even then, they would decide at their discretion whether or not to sell the insurance.That kind of vague and unprofessional response left me with serious concerns. If this is how I'm treated before even using the service, I can't imagine what would happen in an actual emergency. *** decided to cancel my subscription, as I no longer feel confident or comfortable trusting BCAA with my money or peace of mind.
  

  B C A A

  Date: 02/06/2025

  Thank you for sharing your experience, *******. We're very sorry to hear about the frustration and confusion you encountered when seeking information about travel insurancethis is not the level of service we aim to provide. We will have a member of our ************************ reach out to you directly to better understand what happened and to address your concerns.

• Review fromD. T.

  Date: 18/04/2025

  1 star

  D. T.

  Date: 18/04/2025

  I'm in **********. I found that the agent who served me for Auto Insurance was not looking out for my interests or trying to save me money. My insurance is almost triple from what I was paying before. Yes, I'm from out of the province where insurance is generally lower, but I have been a driver since 1979 with no accidents. You would think that they could have gone to bat for me and get me the best deal possible but I was dinged for stupid things and the bill added up very quickly. I'm not sure if this was because of this one agent or this organization is now all about the money and customer satisfaction and ********************** are down on their list of priorities. Next year I will go elsewhere when I renew and want the extra coverage without the "money grabbing" incidentals I have never heard of anywhere else. My previous brokers protected me from being gouged. Also, I was an AAA and *** member in previous years but I will not be getting a BCAA membership after this experience.
  

  B C A A

  Date: 24/04/2025

  Hi *******,Thank you for your feedback were truly sorry to hear that your experience did not meet your expectations, especially with something as important as auto insurance. We understand your frustration regarding the premium, and we empathize with how disappointing it must be to feel unsupported. As a broker in ****************, we are required to sell ICBC insurance, which applies a surcharge for the first three years to new residents moving from out of province, regardless of driving history. We always aim to provide the best service possible, and we regret that you did not feel that was reflected during your visit.

  D. T.

  Date: 25/04/2025

  RE: The **** my question would be, is the money from auto insurance used by the government for any other purposes? And if so, what are those purposes? In other words, is public insurance a hidden form of taxation lacking transparnecy? The private insurance companies, possibly including BCAA, are simply a self-serving buisiness far more than a public service.

• Review fromColin C

  Date: 05/04/2025

  1 star

  Colin C

  Date: 05/04/2025

  l Was on hold for 18 mins, was told my call would be answered in 3 minutes - 2 minutes in they drop my call - after 18 minutes of telling me how important my call was to them. Really is this the best you can do
  

  B C A A

  Date: 10/04/2025

  Hi *****,Thank you for bringing this to our attention.We sincerely apologize for the lengthy wait and the dropped call you experienced. This is not the standard of service we aim to provide, and we understand your frustration. Please know that we are continually monitoring and improving our processes to better serve our customers.

• Review fromHolly N

  Date: 13/03/2025

  5 stars

  Holly N

  Date: 13/03/2025

  I have held BCAA house insurance for over two decades, and they have always provided me with exceptional service whenever I needed it. Any claim was handled immediately and professionally. I always go to them for auto insurance and travel insurance as well because their staff are so warm and friendly when I go to their service location in *******, **. It is also great to get insurance from a company that was founded in ** as I prefer to support the local economy when I can! ** ******
  

  B C A A

  Date: 18/03/2025

  Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our services over the years. Your continued trust and support mean a lot to us. We're proud to serve customers like you in ******* and appreciate your commitment to supporting local businesses!

• Review fromNick B

  Date: 04/01/2025

  1 star

  Nick B

  Date: 04/01/2025

  Criminals! These scammers just increased our home insurance rates by 45%. Will find a new provider and never use BCAA again, for anything.
  

  B C A A

  Date: 07/01/2025

  Dear ****,
  Thank you for reaching out and sharing your concerns with us. Regrettably, we were unable to locate a home insurance policy associated with the name and email provided in your review.
  We would be happy to have one of our home insurance specialists review your policy, coverage, and premium. Please feel free to contact us directly at **************.
  Thank you.

   

• Review fromMary L

  Date: 18/12/2024

  1 star
  My car was totalled while parked in front of my home; a service vehicle for a home across the street backed into my car, damaging the bumper and headlight (on video). I took my car to the BCAA authorized repair shop, which told me that the damage was minimal and easily fixed without any problem. A day later, they told me that as my car was old, although in excellent condition, they would not fix it as they could not find the parts and also they would not give it back to me. I sourced all the required parts for them, but they refused to use them. I contacted ****, who said they could not understand why BCAA would not use the parts I sourced. BCAA insisted I accept a cash total loss settlement payment by signing at first one form and then another by email. As the forms were inaccurate, I had to make changes to them for accuracy, but BCAA refused to accept them. For a year and a half, I still have not had my vehicle or payment. I had to buy another car to get around. On my email to try to resolve the matter, BCAA forwarded the matter to CAA, which forwarded the matter to the ********** BCAA location. They called me and left messages, saying that I could receive the settlement payment only by resigning other forms at their office in person and that it would take over an hour at the ************* to finalize the matter. I did not agree to attend as the goal-posts keep being moved by BCAA/CAA. I am in the process of filing a law suit against BCAA and *** for stealing and holding my vehicle hostage and for not duly sending me my settlement payment. Without my approval or authorization, my license plates were also wrenched off my vehicle by BCAA, damaging both the plates and my vehicle. I have not been allowed to attend my vehicle to obtain personal property, and my vehicle has been moved to an undisclosed location by BCAA.

• Review fromJocelyn M

  Date: 12/11/2024

  1 star
  BCAA does not care for or support it's customers. If you experience an issue, expect to have customer ********************** reach out - just don't expect them to have anything helpful or useful to say. Their standard line is "we care about you as a customer", which will be followed up with some excuse as to why your concern isn't ******** advice: if customer ********************** says they will do an "investigation" into your concern, don't bother. They have the money and power to override you in every way, and will never admit fault. You are on your own.

• Review fromTammi C

  Date: 23/10/2024

  1 star

  Tammi C

  Date: 23/10/2024

  I purchased travel insurance from BCAA - ***** road in ******* like I always do - I had a torn retina in ***** and I have been given the run around by this company - they are so inadequate in helping anyone I cannot believe someone has not done something to let people know. I am trying to make a claim for expenses while I was in ***** but that is becoming exhausting having to fill out form after form and I have released all my medical information as well as all documentation from 5 hospital visits along with receipts - apparently if you send on-line they cannot read them - not legible everyone else I have sent same forms say they are legible . I have tried to reach the person who sold me the policy with no avail - now I have to drive 2 hours to show up at the door to talk to management and/or salesperson to find out why this is happening. I had surgery to correct the torn retina - still cannot see well out of one eye and Im dealing with these people who clearly like to take the money but dont live to pay out if there is a problem - please check these people out - I think its the underwriter *********************** who are the culprits of this scam however BCAA Im sure are aware of whats going on and if they dont - they should be ashamed of themselves - I have always used BCAA and never had problems until now when I put in a claim - Im tired of getting the run around and just want other people to be aware of this company - they need to be investigated!!!!
  

  B C A A

  Date: 01/11/2024

  Hi *****,We are very sorry to hear this. We have reviewed with our Travel Claims Team and advised that our Travel Claims Partner will be in touch with you shortly. We understand your frustration and are committed to working with our Claims Partner towards a resolution.

• Review fromKC L

  Date: 20/10/2024

  1 star

  KC L

  Date: 20/10/2024

  The customer ********************** is fine, however the corporate policy that you can't cancel your membership for road service mid term is absurd. Even if you don't have a vehicle you have to continue to pay the membership until it expires, even though you are paying monthly. And of course you have to call in to do this, you can't cancel on your own account.
  

  B C A A

  Date: 22/10/2024

  Hi **,Thank you for your review. We are sorry to hear that you wish to cancel your membersihp mid-term. While you may not need 24/7 Roadside Assistance any longer, BCAA Members get exclusive benefits and savings to save all year including:-Saving over $1,000 per year on everyday essentials, experiences, travel, dining and more -Saving 3/L on fuel & 10% in-store at participating Shell stations (Over $138 in savings value per year!)-Savings up to 20% on BCAA Home, Car, Travel and Pet Insurance products -Getting discounts of up to 30% at hundreds of your favourite brands worldwide -Earning CAA Dollars throughout the year, to use towards Membership, BCAA Insurance, and more -Getting 10% off labour on select services, a 2-year extended warranty at BCAA Auto Service Centres, plus a free car wash with every service or repair -Getting a free Evo Membership, plus 60 free driving minutes and 10% off Evo driving rates -Saving up to 50% on passport photos (Premier Members get one FREE set of passport photos per year)-Saving 10% on the purchase of BCAA Auto Marketplace seller packages To learn more about the many ways Membership is rewarding and to sign up to receive Member Rewards emails, please visit *************************************************************** or email us directly at ******************************* and a member from our team will be happy to help.

• Review fromDieter C

  Date: 18/10/2024

  1 star

  Dieter C

  Date: 18/10/2024

  BCAA seems to be getting out of the insurance business. After insuring my RV for years with them, they advised me they will no longer insure it.Their quote for Travel Insurance for when I'm snowbirding is higher than anyone else.Their quote for home insurance was rediculous, and the agent told me they were not interested in insuring homes out side of city limits anyway.The app for roadside assistance doesn't work. I tried to use it for a tow and waited for hours. When I called, nobody monitored the request and I had a tow within the hour of the phone call.Not sure why I even bother being a member anymore.
  

  B C A A

  Date: 28/10/2024

  Hi ******,

  Thank you for reaching out to us regarding your concerns. We take all feedback seriously and strive to improve our services.

  We regularly review our pricing and active policies to ensure they remain competitive while reflecting the unique risks associated with each policy.

  We value your BCAA membership with us and invite you to vist ************************************************************** to learn more about our member benefits and member savings partners to maximize your membership value.