Reviews

This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B C A A has 25 locations, listed below.

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  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
• 

  B C A A

  D1 15251 101 Ave Surrey, BC V3R 9V8

  
• 

  B C A A

  501 6 St New Westminster, BC V3L 3B9

  
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  B C A A

  1527 Lonsdale Ave North Vancouver, BC V7M 2J2

  
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  B C A A

  618 5300 No 3 Rd Richmond, BC V6X 2X9

  

Review Details

• Review fromTracy B

  Date: 10/10/2024

  1 star

  Tracy B

  Date: 10/10/2024

  Bcaa have increased the price of roadside assistance membership ***** in 2 years absolutely unacceptable!!!Way to go NDP!! We are going elsewhere, have cancelled our membership of 18 years. In a time when people are financially having difficulties you raise your membership 40% in 2 years, again way to go NDP!!!
  

  B C A A

  Date: 11/10/2024

  Hi *****,

  Thank you for your feedback and we are sorry to hear that you cancelled your membership.

  We are increasing our prices to help offset the impacts of inflation and the higher costs of
  helping our Members at the side of the road. With this increase, we can continue providing the
  best Roadside Assistance to our Members while also supporting communities across British
  ********. Rest assured that as a not-for-profit service, all Membership dues always go back into
  providing the best products and services for our Members.

  To maximize member benefits, we encourage our members to familarize theirselves with our Member Partner Rewards as you can save up to $1,000 a year.

  BCAA Members get exclusive benefits and savings which include:
  -Saving over $1,000 per year on everyday essentials, experiences, travel, dining and more
  -Saving 3/L on fuel & 10% in-store at participating Shell stations (Over $138 in savings value per year!)
  -Savings up to 20% on BCAA Home, Car, Travel and Pet Insurance products
  -Getting discounts of up to 30% at hundreds of your favourite brands worldwide
  -Earning CAA Dollars throughout the year, to use towards Membership, BCAA Insurance, and more
  -Getting 10% off labour on select services, a 2-year extended warranty at BCAA Auto Service Centres, plus a free car wash with every service or repair
  -Getting a free Evo Membership, plus 60 free driving minutes and 10% off Evo driving rates
  -Saving up to 50% on passport photos (Premier Members get one FREE set of passport photos per year)
  -Saving 10% on the purchase of BCAA Auto Marketplace seller packages

  
  To learn more about the many ways Membership is rewarding, please visit ********************************************************************;

• Review fromalex m

  Date: 13/09/2024

  1 star

  alex m

  Date: 13/09/2024

  Heres a more polished and concise version of your review:---**A Cautionary Tale:**I cancelled my BCAA membership back in January 2024 as I no longer needed insurance. To my surprise, I later found out that the membership is a contract for a full year. Fine, I accepted that. However, I kept receiving renewal notices, which seemed odd, so I called BCAA to confirm my membership was indeed cancelled. I was assured that it was, and that no renewal would occur. They also confirmed they didn't have my credit card on file.The next ***** the renewal dateI was shocked to see a charge from BCAA on my credit card! After checking my account, I discovered that while my membership was cancelled, my home insurance had renewed for another year! Furious, I called the same customer ********************** *** I had spoken to earlier and reminded them that I specifically requested no renewals. After some back-and-forth, I was transferred to a manager who told me I had cancelled the membership but not the renters insurance, which was a separate matter. I couldn't believe it! I didnt realize I had to be so explicit when saying cancel my membership to also mean cancel any other policies tied to the same account. The manager eventually refunded the charge and confirmed there would be no further payments.While Ive used BCAA for over 10 years for travel insurance, I will never use them again after this experience. When a customer asks to cancel their membership, it should be understood to include all policies attached to the account.
  

  B C A A

  Date: 17/09/2024

  Hi ****,Thank you for bringing this to our attention. While our membership and insurance policies are separate products, after looking at your account, I do see that there was some misunderstanding on our part. Please accept our apologies as we acknowledge your pain points and we do take these away for training purposes.

• Review fromBailey B

  Date: 12/07/2024

  1 star

  Bailey B

  Date: 12/07/2024

  Terrible policies for BCAA home insurance! Wasn't informed of auto renewal and they make it very difficult to cancel policy. You can buy insurance easily online but to cancel, you sit on hold forever to talk to an agent. If you miss their timeline to cancel, you are surprised with a $61.73 cancellation charge! Complained about the charges and told the agent, I won't be doing business with them again and their response was, "well you can't win them all."
  

  B C A A

  Date: 15/07/2024

  Hi ******,We are sorry to hear this. We will have someone from our ************************ review your file and reach out to you.Thank you

• Review fromThomas F

  Date: 28/05/2024

  5 stars

  Thomas F

  Date: 28/05/2024

  On May 19 I had a driver from BCAA attend metro town centre for a service call the drivers name is ***. I found this driver very professional and helpful,had my vehicle towed to my home as my tire fell off and was blocking traffic. Thank you so much ***.************************.
  

  B C A A

  Date: 28/05/2024

  Hi ********************,

  Thank you so much for taking the time to let us know about your recent Roadside Assistance call. It is great to hear that our driver did an excellent job and will be sure to pass this along. 

  We appreciate and value your membership with BCAA!

   

• Review fromMichael F

  Date: 27/05/2024

  5 stars

  Michael F

  Date: 27/05/2024

  I had a low tire pressure issue and **** of 102 towing unit in ******* helped me out in no time at all, and inflated the tire so I could take it to the shop to get fixed. Best service anywhere.
  

  B C A A

  Date: 28/05/2024

  Hi ********************** - thank you for being a long time member with BCAA - we appreciate you!We are sorry that you had a low tire pressure issue however glad to hear that we were able to take care of you. Thank you for your review and we will be sure to pass this along to **** and his team.

• Review fromTan A

  Date: 18/03/2024

  1 star

  Tan A

  Date: 18/03/2024

  Me and my husband are currently stuck abroad and have wasted hours of our lives calling and dealing with this insurance. Only to find out theyre not helping us. My husband hurt his back badly (so bad that he cant sit and so obviously cant fly).We were told on the phone by an agent that he gets an extension of 7 days past his flight date ( not going to be fit to fly in 7 days), but after 3 days they told us he should have been able to fly so no extension. We have a CT scan and a note from an orthopaedic surgeon that hes not fit to fly. Yet this insurance says he is. They clearly just want ** to stop calling and not spend a dime. Whats the point of paying for an insurance if they just make your life harder. Wouldnt recommend them for a travel insurance to anyone!!!!
  

  B C A A

  Date: 19/03/2024

  Hi *****,Thank you for reaching out. It looks like this is related to your previous review. We have escalated this to our Travel Claims Manager and our ************* Team who will work together to resolve this for you.

• Review fromTa Francois A

  Date: 14/03/2024

  1 star

  Ta Francois A

  Date: 14/03/2024

  We (me and my husband) purchased travel insurance through BCAA and it's been an absolute nightmare. My husband is not fit to fly back home to ****** (we have a signed document from a physician), but because he's not hospitalized, apparently that's a big problem. Instead of being happy that it's not costing the insurance thousands a day, we'll have to pay to extend our coverage until he can fly.... It's infuriating, because he literally can't sit and only be up for a couple of minutes. But wait, there's more, when trying to pay for that extension, we're being sent around and around and around. I've wasted hours of my life on something that should be very easy. Each time we call back, it's another agent with another story.It comes down to this: they'd love to leave us stranded abroad with no coverage. I will never purchase any insurance from BCAA again and would highly recommend searching insurance elsewhere.
  

  B C A A

  Date: 19/03/2024

  Hi *****,We are so sorry to hear this and apologize that we have made this more frustrating for you. We have escalated this to our Travel Claims Manager and our ************* Team who will work together to resolve this for you.

• Review fromJaimie B

  Date: 21/02/2024

  1 star

  Jaimie B

  Date: 21/02/2024

  1. Wait time on Feb 16/24 was promised to be 1 hour. Turned out to be 2.5 hours. Spoke to three agents, all casually gave no indication when a tow truck would ever arrive. Thats not workable and it isnt at all professional. The fourth agent finally apologized for the wait and a truck came 30 minutes later. 2. This is the second day I am waiting for the second tow contractor (Feb 21/24) to send me a receipt for the overage. When you pay for something by credit card, an immediate receipt, even by email, is in order. 3. FYI: this is on a BCAA family membership going back over 25 years. 4. By way of your apology, I suggest one free upgrade for this year only from our 5km basic package to your 120km suburb package, which is about a $40 difference. 5. ********** the tow truck contractors were great both times as was the call centre agent on Feb 21/24. He politely said it would be a two hour wait and it was exactly that.
  

  B C A A

  Date: 22/02/2024

  Hi ******,Thank you for reaching out. We are sorry to hear this and will have someone from our ************************ Team connect with you.

• Review fromRon & Peggy P

  Date: 31/01/2024

  1 star

  Ron & Peggy P

  Date: 31/01/2024

  We have had home insurance with BCAA for many years. We were looking to add a admendum to our home insurance policy - rental insurance because we are now renting our the house and living elsewhere in the province. The agent advised us that BCAA would cover our home to be a rental only until the end of the policy (May ****) then we would have to find another broker. This is not fair in our opinion. We have not had any claims, nor have we been refused claims.Why are we being penalized just because we are now renting out our home and not personally living in it.
  

  B C A A

  Date: 01/02/2024

  Hi Mr. and Mrs. ********************** you for reaching out and we are sorry to hear this. We will have someone from our ************* Team reach out to you to review our Underwriting guidelines.

   

• Review fromJag B

  Date: 27/01/2024

  1 star

  Jag B

  Date: 27/01/2024

  Called at 8pm for a tire change. Told to wait up to 2 hours . Then told to wait till 2 am. Waited for 2 hours In My vehicle and then another 2 hours . Just tell the truth in the first place. . The customer can make find alternatives
  

  B C A A

  Date: 29/01/2024

  Hi ***,We are sorry to hear this and understand your frustration. We will have someone from our Road ******************** Team reach out to you regarding your concern. Thank you.