Reviews

This profile includes reviews for B C A A's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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B C A A has 25 locations, listed below.

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  B C A A

  4567 Canada Way Burnaby, BC V5G 4T1

  
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  B C A A

  7343 120 St Delta, BC V4C 6P5

  
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  B C A A

  103 5710 24 St Vernon, BC V1T 9T3

  
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  B C A A

  10 20190 Langley Bypass Langley, BC V3A 9J9

  
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  B C A A

  400 500 Notre Dame Dr Kamloops, BC V2C 6T6

  

Review Details

• Review fromJacqui D

  Date: 12/08/2025

  5 stars
  ****** was AMAZING! I cant thank bcaa for an employee better than her! Thank you ******! U killed it for me tonight!
  

  B C A A

  Date: 14/08/2025

  Thank you for your membership and for taking the time to share such kind words about ******. Were thrilled to hear they were able to make such a positive difference during your roadside emergency and will be sure to pass along your thanks!

• Review fromAl B

  Date: 08/08/2025

  1 star
  As a 50 year member, I expect decent response. My car wouldn't run and I needed a tow, from Downtown ********* to the dealership. I called at 429 pm and was told the tow truck would be 30 to 40 minutes. After that time I got a text saying the arrival would be 610 pm (100 minutes). I tried to track the arrival in their system but it said there was nothing scheduled. I called and somehow got a human who said she would call the driver. Nobody answered her call. At 610 no truck and no update. I called again and finally got a dispatcher who promised a 20 minute arrival. Eventually the driver showed up at 712 ?Over 2 1/2 hours for a very accessible location!I would suggest avoid BCAA membership.
  

  B C A A

  Date: 11/08/2025

  Hi Mr. ******************* you for being a valued member for 56 years. Were truly sorry for the delay and lack of communication you experienced with your recent tow this isnt the experience we want for our members. Someone from our ************************ team will be reaching out shortly to connect with you and address your concerns.

• Review fromKirsten M

  Date: 08/07/2025

  5 stars
  We received amazing rescue services from BCAA Road Assistance and their contractor, **** ******* of Tri Peak Towing, out of *********. Without the assistance we received after our car broke down on the side of the dangerous Highway 3 (July 6/25)on way from ******* to ********* , we would still be stuck there. Out of the 100s of vehicles who passed our obvious Hazard Lights and Open Hood, including the three RCMP Vehicles that never gave us a second glance, two gentlemen did kindly stop to offer assistance. However, by that time we had Mr ******* already on his rescue mission. He loaded our vehicle and drove us through heavy traffic all the way home to *********, helped us unload everything and then had to drive all the way back to *********. He likely did not arrive back home until at least 5 or 6 am the next day. Not many would have undertaken this very arduous job through heavy weekend traffic and worked all through the night like that. We are very thankful to both BCAA and **** *******, Tri Peak Towing!
  

  B C A A

  Date: 09/07/2025

  Thank you for taking the time to share your experience! We're so glad **** and Tri Peak Towing were able to get you safely home during such a difficult situation - going the extra mile (literally!) is what its all about.

• Review fromFATEMEH M

  Date: 29/05/2025

  1 star
  Ive been a BCAA roadside assistance member since 2022 and had never needed to use their servicesuntil today, when I called to inquire about travel insurance options for a family member. Unfortunately, the customer ********************** experience was very disappointing.I asked a straightforward question about how it works if I want to purchase insurance in advance, with the coverage starting a week after arrival. The agent initially gave me unclear and confusing information, saying the policy takes two days to become active but couldn't confirm from which date the countdown starts. Then I was placed on hold for over 30 minutes. When the agent finally returned, they simply told me that I cannot purchase insurance in advance and that once my visitor is in ******, I would need to call againand even then, they would decide at their discretion whether or not to sell the insurance.That kind of vague and unprofessional response left me with serious concerns. If this is how I'm treated before even using the service, I can't imagine what would happen in an actual emergency. *** decided to cancel my subscription, as I no longer feel confident or comfortable trusting BCAA with my money or peace of mind.
  

  B C A A

  Date: 02/06/2025

  Thank you for sharing your experience, *******. We're very sorry to hear about the frustration and confusion you encountered when seeking information about travel insurancethis is not the level of service we aim to provide. We will have a member of our ************************ reach out to you directly to better understand what happened and to address your concerns.

• Review fromD. T.

  Date: 18/04/2025

  1 star
  I'm in **********. I found that the agent who served me for Auto Insurance was not looking out for my interests or trying to save me money. My insurance is almost triple from what I was paying before. Yes, I'm from out of the province where insurance is generally lower, but I have been a driver since 1979 with no accidents. You would think that they could have gone to bat for me and get me the best deal possible but I was dinged for stupid things and the bill added up very quickly. I'm not sure if this was because of this one agent or this organization is now all about the money and customer satisfaction and ********************** are down on their list of priorities. Next year I will go elsewhere when I renew and want the extra coverage without the "money grabbing" incidentals I have never heard of anywhere else. My previous brokers protected me from being gouged. Also, I was an AAA and *** member in previous years but I will not be getting a BCAA membership after this experience.
  

  B C A A

  Date: 24/04/2025

  Hi *******,Thank you for your feedback were truly sorry to hear that your experience did not meet your expectations, especially with something as important as auto insurance. We understand your frustration regarding the premium, and we empathize with how disappointing it must be to feel unsupported. As a broker in ****************, we are required to sell ICBC insurance, which applies a surcharge for the first three years to new residents moving from out of province, regardless of driving history. We always aim to provide the best service possible, and we regret that you did not feel that was reflected during your visit.

  D. T.

  Date: 25/04/2025

  RE: The **** my question would be, is the money from auto insurance used by the government for any other purposes? And if so, what are those purposes? In other words, is public insurance a hidden form of taxation lacking transparnecy? The private insurance companies, possibly including BCAA, are simply a self-serving buisiness far more than a public service.

• Review fromColin C

  Date: 05/04/2025

  1 star
  l Was on hold for 18 mins, was told my call would be answered in 3 minutes - 2 minutes in they drop my call - after 18 minutes of telling me how important my call was to them. Really is this the best you can do
  

  B C A A

  Date: 10/04/2025

  Hi *****,Thank you for bringing this to our attention.We sincerely apologize for the lengthy wait and the dropped call you experienced. This is not the standard of service we aim to provide, and we understand your frustration. Please know that we are continually monitoring and improving our processes to better serve our customers.

• Review fromHolly N

  Date: 13/03/2025

  5 stars
  I have held BCAA house insurance for over two decades, and they have always provided me with exceptional service whenever I needed it. Any claim was handled immediately and professionally. I always go to them for auto insurance and travel insurance as well because their staff are so warm and friendly when I go to their service location in *******, **. It is also great to get insurance from a company that was founded in ** as I prefer to support the local economy when I can! ** ******
  

  B C A A

  Date: 18/03/2025

  Thank you for your kind words! We're thrilled to hear that you've had such a positive experience with our services over the years. Your continued trust and support mean a lot to us. We're proud to serve customers like you in ******* and appreciate your commitment to supporting local businesses!

• Review fromJocelyn M

  Date: 12/11/2024

  1 star
  BCAA does not care for or support it's customers. If you experience an issue, expect to have customer ********************** reach out - just don't expect them to have anything helpful or useful to say. Their standard line is "we care about you as a customer", which will be followed up with some excuse as to why your concern isn't ******** advice: if customer ********************** says they will do an "investigation" into your concern, don't bother. They have the money and power to override you in every way, and will never admit fault. You are on your own.

• Review fromTammi C

  Date: 23/10/2024

  1 star
  I purchased travel insurance from BCAA - ***** road in ******* like I always do - I had a torn retina in ***** and I have been given the run around by this company - they are so inadequate in helping anyone I cannot believe someone has not done something to let people know. I am trying to make a claim for expenses while I was in ***** but that is becoming exhausting having to fill out form after form and I have released all my medical information as well as all documentation from 5 hospital visits along with receipts - apparently if you send on-line they cannot read them - not legible everyone else I have sent same forms say they are legible . I have tried to reach the person who sold me the policy with no avail - now I have to drive 2 hours to show up at the door to talk to management and/or salesperson to find out why this is happening. I had surgery to correct the torn retina - still cannot see well out of one eye and Im dealing with these people who clearly like to take the money but dont live to pay out if there is a problem - please check these people out - I think its the underwriter *********************** who are the culprits of this scam however BCAA Im sure are aware of whats going on and if they dont - they should be ashamed of themselves - I have always used BCAA and never had problems until now when I put in a claim - Im tired of getting the run around and just want other people to be aware of this company - they need to be investigated!!!!
  

  B C A A

  Date: 01/11/2024

  Hi *****,We are very sorry to hear this. We have reviewed with our Travel Claims Team and advised that our Travel Claims Partner will be in touch with you shortly. We understand your frustration and are committed to working with our Claims Partner towards a resolution.

• Review fromKC L

  Date: 20/10/2024

  1 star
  The customer ********************** is fine, however the corporate policy that you can't cancel your membership for road service mid term is absurd. Even if you don't have a vehicle you have to continue to pay the membership until it expires, even though you are paying monthly. And of course you have to call in to do this, you can't cancel on your own account.
  

  B C A A

  Date: 22/10/2024

  Hi **,Thank you for your review. We are sorry to hear that you wish to cancel your membersihp mid-term. While you may not need 24/7 Roadside Assistance any longer, BCAA Members get exclusive benefits and savings to save all year including:-Saving over $1,000 per year on everyday essentials, experiences, travel, dining and more -Saving 3/L on fuel & 10% in-store at participating Shell stations (Over $138 in savings value per year!)-Savings up to 20% on BCAA Home, Car, Travel and Pet Insurance products -Getting discounts of up to 30% at hundreds of your favourite brands worldwide -Earning CAA Dollars throughout the year, to use towards Membership, BCAA Insurance, and more -Getting 10% off labour on select services, a 2-year extended warranty at BCAA Auto Service Centres, plus a free car wash with every service or repair -Getting a free Evo Membership, plus 60 free driving minutes and 10% off Evo driving rates -Saving up to 50% on passport photos (Premier Members get one FREE set of passport photos per year)-Saving 10% on the purchase of BCAA Auto Marketplace seller packages To learn more about the many ways Membership is rewarding and to sign up to receive Member Rewards emails, please visit *************************************************************** or email us directly at ******************************* and a member from our team will be happy to help.