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Business Profile

Mats

Canada Mats

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

3.33/5 stars

Average of 18 Customer Reviews

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Review Details

  • Review fromLisa S

    Date: 02/07/2025

    1 star
    I purchased an office mat for medium pile carpet. This mat is absolutely not meant for medium pile carpet and has indents immediately from only my office chair sitting on the mat. I do not recommend this mat. I left my own review and feedback on the Canada Mats website but they confidently don't share and negative reviews! Not an honest company, not a reliable company. I emailed them to inquire about their satisfaction guarantee and no one will return my inquiry, answer my questions or discuss any options for returning such a terrible product. Do NOT buy from this company, they are a scam and have fake reviews!
  • Review fromKevin L

    Date: 03/05/2025

    5 stars
    I had just gone thru a multi-month debacle with another international country when I ordered my mats. And of course the app that was suggested to download to track the order didn't work very well, so I was very anxious about getting this order. The person that answered my first email asking about the order assured me the order was being processed and they would do all they could to get it expedited. They DIDN'T lie. The day after I sent them a third email questioning the 'your order is being processed' note on that app used for tracking, my mats were delivered. And they are GREAT. I have had a couple of questions that were answered promptly and courteously. Great customer service along with great products. that equals a win to me. THANK YOU Canada Mats. Looking forward to dry garage floors after literally 20 years of chasing water on that floor.
  • Review fromEvan F

    Date: 19/04/2025

    1 star
    I waited for over a month, hearing a litany of excuses about why my order was delayed. It finally arrived, and despite ordering "FOUR" packages of four tiles, which my math skills tell me should be 16 tiles, I only received FOUR tiles. So, are we going for the incompetence prize, or is it more nefarious than that? Knowing what I know now, I can only advise you to avoid doing business with Canada Mats!
  • Review fromLenny L

    Date: 14/03/2025

    1 star
    Ordered three mats back on 2/1/2025. It took well over a month for two of my mats arrived and even then one of them was the wrong size. All during this time the company was incredibly hard to reach and slow with responses whether it be phone calls, emails, or website chat. One month and a half later, I am still waiting on my correct sized mat and the mat that has not yet been delivered to me. When asked for a ***, they are slow to respond. Company needs to be a lot better with communicating to their customers and giving realistic shipment dates.
  • Review fromNicole S

    Date: 08/01/2025

    5 stars

    Nicole S

    Date: 08/01/2025

    Great service from ****** with the whole process, she answered any questions I had very promptly! Mats are great quality, will be ordering from here again.

    Canada Mats

    Date: 10/01/2025

    Thank you for the kind words and for your business. Please reach out if you need anything.
  • Review fromDavid M

    Date: 22/12/2024

    5 stars
    I contacted sales about not receiving an email with shipping info and ***** reviewed my order and pushed the shipping email.
  • Review fromCarol O

    Date: 09/08/2024

    4 stars
    Quick response and informative. Good to have the live chat when navigating their site.
  • Review fromDevon N

    Date: 09/05/2024

    5 stars
    I was helped by ********; she was incredibly competent, professional and immediately responsive. **************** extraordinaire ! This was a significant purchase and she couldn't have handled it more smoothly and pleasantly. Thank you so much ! I am so looking forward to receiving the product
  • Review fromTerry M

    Date: 03/04/2024

    5 stars
    The 5' X 10' exercise mat is wonderful, ample support and cushion! We are creating an exercise area in our basement for boxing; yoga; pilates; and any other type of work out where you require a good mat for posture and comfort. Just what we needed!
  • Review fromJulien P

    Date: 08/11/2023

    1 star
    If Canadamats.ca customer service was not so bad I would have given them a 5 star rating.I ordered a premium garage containment mat for my wife's vehicle, and I was looking to order a second if they would have done something to honor their most recent sale price on the unit.The price was the Halloween discount - I do not even have the product in my possession yet.Reg price was ****** and the sale price was 343.99.Now they put the same item on sale for ****** on their Black Friday sale.I would have liked to order a second unit, but I cannot justify doing business with a business that will not honor their sale prices when I have not yet received the item. This sale thing has occurred with other businesses that I do business with and they have honored their sale price for me when I approached them and did so in a friendly manner.The Canadamats.ca representative that I spoke with was on the rude side was not interested in any accommodation and just hung up the phone. If it were not for the cost of shipping on the original unit, I would return it and get my money back.

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