Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive parking at the *** airport through my employer in a designated employee lot. I have received two unjustified tickets by Concord Parking on behalf of the *** Parking Authority for parking in an accessibility stall that had zero markings or signage anywhere indicating it was designated as one. I have now faced a threatening letter facing possible revocation of my *** parking privileges if I don't pay these unjustified fines. I have filed disputes for both tickets with photo evidence and been denied a fair dispute process and told their decision was final. I have spoken with the Airport Authority who offered to cancel the first ticket only as I should have known it was an accessibility stall after the first occurrence. I assumed the parking enforcement officer made an error in issuing the ticket as there was zero signage indicating it was. There offer to cancel the first ticket if I paid the second ticket proves that they acknowledge there was zero signage. The BC Building code and the city of Richmond Bylaws clearly state what the requirements are to designate a parking stall as Accessibility only. On the second occurrence I was already parked in the stall and at work when they ticketed me and installed temporary signage indicating it was an accessibility stall. I also have evidence of this being done (dash cam) while I was parked. I refuse to pay a fine for a violation I am not responsible for and am concerned about the effects on my employee parking which I require. The fact is there was no signage indicating it was a permit only stall on both ************* can anyone be aware of the intent of a spot if it is not labeled anywhere, how can I be responsible to pay a ticket or face revocation of my parking privileges if It was not *********** that they have changed the spot and designated it as an accessibility stall I will of course not park *********** evidence is available.

  

  Business Response

  Date: 29/10/2024

  Hi ********,

  Weve discussed this with the client, and the improved accessibility painting is scheduled. As a result, the violations will be waived. Could you please provide your license plate so we can process the waiver?

  Thank You.

  Customer Answer

  Date: 29/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your assistance. License plate number VS8 70E,
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:17/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20th, I parked my vehicle at ***************** Parking Lot. I had paid for parking on the Honk app. The option that came up on the app was 2010 St ***** in *************** (it's very close to **********************), so I must have clicked on that option in error and paid for parking for my license plate. I have attached a proof of payment. However when I came out I had a ticket. When I looked at it, I realized that it was a clear case of selecting location nearby. I submitted a dispute to the company, explaining that I did pay the parking, but the option selected was the one nearby and not the Belcarra one, and it was a simple error rather than not paying for parking at all. Dispute team denied it and I tried to contact another email, unfortunately as you can see below, there was no success. If I look at the Concord Ticket, it says that the amount of notice is set to cover lost revenue. In this case, there was no Lost Revenue to Concord. My car was not parked in another spot - I cannot be in two different spots at once. You can clearly tell this by looking at my screenshot of payment from Honk app. I had parked at ********, and paid by accident for 2010 ************* (nearby parking). I did not park at 2010 *************. Therefore Concord had already collected revenue from me paying the parking at *************, and did not incur any lost revenue. It would be different if I did not pay at all, but I did pay for parking and ticketing someone $50 after they had already submitted all the evidence showing that I paid is unfair business practice and attempt to double dip.

  

  Business Response

  Date: 18/10/2024

  Hi *********,
  
  Concord does not manage parking at 2010 *********************, and the payment made was not for **********************, where your vehicle was parked.
  
  The violation was issued because no valid payment was recorded at **********************. Payment is mandatory at this site, and failure to do so constitutes a violation of the posted parking rules. As there was no valid payment in the system for your vehicle on September 20, 2024, the violation stands as valid.

  Thanks,

  Customer Answer

  Date: 28/10/2024

   
  Complaint: 22432725
  
  I am rejecting this response because of the following reasons: 

  - Parking was paid and there was no evasion or attempt to avoid paying for parking. 

  -The top available option that came up when standing at ******** lot was the one that I paid. I am not from *************** and not familiar with physical addresses. Since ******** is located in ***************, I did not question the address that showed up. It is not up to me to figure out why that location came up first, especially in an unfamiliar area with barely any cell phone connection. 

  Sincerely,
  
  ********* ***********

  

  Business Response

  Date: 29/10/2024

  Hi *********,

  Thank you for reaching out. I understand your frustration, and I appreciate you bringing this to our attention.
  
  While we acknowledge that you made a payment for parking, it appears that the payment was made for the wrong location. Unfortunately, we are unable to cancel the ticket, as the parking lot you paid for was not **************
  
  The app clearly indicates ************* when users select and pay for parking there. Unfortunately, the location where you made the payment differs from the required location for this ticket.

  Thank You.

   

   

  Customer Answer

  Date: 29/10/2024

   
  Complaint: 22432725
  
  I am rejecting this response because that is not the location that came up when I opened the app. ie Search for If the ******** location should provide the location at the top. If that happened, it would have been selected. As such the parking was paid to what came up. The proof of that was provided to you and obviously the car cannot be at the same places at once. 

  This is going around in circles and not coming to resolution. 

  
  Sincerely,
  
  ********* ***********

  

  Business Response

  Date: 29/10/2024

  Hi *********,

  I understand your frustration. Unfortunately, we cannot void the ticket, as it is valid. No permit was purchased for the license plate at **************
  We recognize that you made a payment for another location; however, since your vehicle was parked at ********, the payment should have been made specifically for that location.

  Thank You.

• Initial Complaint

  Date:08/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thursday October 3, 2024 Parked my truck at *** ******* to go write a 2 hour test The parking meter machine was not functioning properly and was returning my coins I left to write my exam and returned to my truck 2 hours later to a $120 dollar fine I contacted Concord Parking to explain that the machine was not working and I had no other means of paying Concord Parking refused my dispute insisting I pay the requested amount

  

  Business Response

  Date: 09/10/2024

  Hello Brian,

  Thank you for reaching out regarding your parking ticket. We understand your concerns and would like to provide some clarification.
  
  There are several payment options available at this site, including payment by credit card at the meter, Pay By Phone, and Smrt Pass. These options are clearly displayed on signs throughout the area.
  
  Unfortunately, payment for parking is mandatory at this location, and failure to make payment results in a violation of the posted parking regulations.
  
  We appreciate your understanding and are happy to assist if you have any further questions or concerns.

  Customer Answer

  Date: 09/10/2024

   
  
  Complaint: 22391804
  
  
  
  I am rejecting this response because: and as mentioned to the business, I do not own a credit card and pay by coin is supposed to be a form of payment available. That is the form of payment I chose and because their machine was/is in error, does not give them the right to penalize me.
  
  
  
  Sincerely,
  
  
  
  Brian Keenan

  

  Business Response

  Date: 16/10/2024

  Hi Brian,

  Since you are reporting that the meter you attempted to use wasn’t accepting cash, you had the option to try another meter within the lot. Alternatively, you could have used Smrt Pass to pay by debit, given that you mentioned you don't have a credit card.

  Thanks,

  Customer Answer

  Date: 16/10/2024

   
  
  Complaint: 22391804
  
  
  
  I am rejecting this response because: as a customer, it is not my duty to go down a list of options to see which method of payment is working and what is not. I came for my exam with enough time to pay, get to class and settle myself in before writing a stressful exam. Not run around looking for an alternative machine and not play around putting apps on my phone and then trying to figure out how to use it. Funny you guys have time to debate this, but no time to fix and maintain your machines for the ease of your customers.
  
  
  
  Sincerely,
  
  
  
  Brian Keenan

• Initial Complaint

  Date:11/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite the parking meter AND the pay by phone app being down at **************** and that I spent 20 minutes trying to pay 3 times, I was ticketed $50. Concord refused to rescind the ticket despite the fact I had proof I tried to pay. I want the ticket forgiven as it was not my fault I could not pay.

  

  Business Response

  Date: 12/09/2024

  Hi *****,

  Thank you for your email. After reviewing the screenshot you provided, it appears theres no error. At the bottom of the page, theres a field to select a credit card for payment, and it seems no card was selected. Alternatively, you could also use the Honk app.
  Additionally, we checked our system and confirmed that payments were being processed normally via PBP at the time shown in your screenshot, so the app was functioning properly.

  Thanks,

• Initial Complaint

  Date:28/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a 100% scam!I am a current staff member at a local university. As part of my employment, I registered my vehicle with the university's parking office and have a valid school parking permit displayed on my car window. On August 27, 2024, when I parked my vehicle in a designated parking spot on my university campus, which is managed by Concord Parking, their staff ignored my visible parking permit and issued me an $80 parking ticket. They claimed that the parking permit provided by my university is no longer valid.This is completely unacceptable and ridiculous!I followed all the necessary procedures: I registered my vehicle with my employer (my working school), received the appropriate permit from my employer, and parked in a designated university parking spot. Now, Concord Parking is telling me that the permit issued by my employer is invalid.After checking with my employer, I confirmed that the parking permit displayed on my car is still valid. This company is just lying and scamming people!This behavior is unacceptable, and I will take every step necessary to ensure this scam is brought to the attention of the appropriate authorities and that Concord Parking is held accountable for its actions.I request that this company cancel the incorrect parking ticket issued to me, issue a formal apology, and be investigated by the authorities. If they continue scamming people and issuing wrongful tickets, they need to be shut down.

  Customer Answer

  Date: 28/08/2024

  Hello, 

  My full name is ***** ****.

  

  Business Response

  Date: 29/08/2024

  Hi *****,

  There was some misinformation about stickers being valid at the ******** location. We have already spoken to the university you work for, and they will get in touch with you to discuss it.

  Thanks,

  Customer Answer

  Date: 29/08/2024

   
  Complaint: 22205729
  
  I am rejecting this response because:

  Since you have already contacted my workplace and confirmed my valid staff status and vehicle information, why have you not clearly responded to my request to cancel the parking ticket?

  Based on the emails and messages I have received from you, you have not confirmed the cancellation of the parking ticket. 

  Additionally, the message I received from you on August 27 was unprofessional and rude, pressuring me to pay a ticket that I am not responsible for.

  I need a clear response from you to my original message confirming that the parking ticket has been canceled.

  Sincerely,
  
  *******************

  

  Business Response

  Date: 30/08/2024

  Hi *****,

  The Richmond locations for the university you work for use registered permits, which is a different process from the other campuses that still use physical stickers. It seems there was some misinformation from someone at another campus regarding the use of stickers. I believe someone has already contacted you to explain the parking rules, and I can see in the system that your license plate has been registered, avoiding future tickets.

  Yes, your ticket has been canceled due to this misunderstanding.

  Thank you

  Customer Answer

  Date: 31/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.

  I acknowledge that Concord Parking confirmed the wrongful ticket has been canceled.

  However, I do not agree with the rude attitude and unprofessional communication methods Concord Parking Ltd. used when they communicated with me on August 27, 2024.

  First, I did not receive any communication from my workplace indicating that my parking permit was invalid. Second, as an active staff member who has already successfully registered my vehicle and parked in the designated working school parking lots.

  Concord Parking Ltd. pressured me to pay a parking ticket that I should not have had to pay, before they confirm my status with my workplace.

   Their poor attitude and unprofessional behavior need to be addressed to avoid similar mistakes in the future, which could lead to others receiving incorrect tickets.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 31st, I was parked in a Concord Parking monitored lot at ********************. I have been attending the Vancouver Coastal ********************************************** (CHAC) for rehabilitation following knee surgery on May 9th and have had 25 sessions since then.There is a mechanism to register your vehicle for free for patients of CHAC on a kiosk that is created and supported by Concord Parking.On July 31st at 240pm, I tried to register my vehicle, as I had done 24 times before, but their kiosk software was down and not accepting any registrations. So I was not able to register the car as the software was frozen. I tried to unplug the kiosk, but it runs off a tablet, so there was an internal preventing it from shutting down.Upon returning to the vehicle, I saw there was a ticket issued for $85 just 10 minutes earlier at 316pm.I immediately went to the website to go through their dispute mechanism figuring this is a slight misunderstanding and expecting it to be resolved right away.They declined the the dispute. I re explained the problem and they declined again with no mention of their failed system. They just said that the car was parked there without registration so the retraction is denied.I feel this is an absolutely corrupt business practice and is an extremely untrustworthy company and wanted to file a formal complaint as such.

  

  Business Response

  Date: 02/08/2024

  Hello Fahim,

  Could you please provide your license plate number so we can check what happened?

  Thank you!

• Initial Complaint

  Date:26/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have space in the sfu south parking lot (located at **********************, small lot in the ** corner of the intersection ) and the permit fee is $100/ month. I do have spaces in this lot. this is their representative answer, ********************************** I was renting this space which managed by concord parking, my car had vandalism cost me 800 with ICBC, I had to pay the $300 deducible, they should safe my car from this as they patrol the parking.Recently, I had to go to Surrey passport to help a friend, I took my car, however, I live so close, they give me a parking ticket with no reason, I tried to dispute this ticket, they argue back and forth with me in very disrespectful way, then they dont answer me back.however, I have a proof and I have my evidence. This is their Second time with me and they are really ridiculous company.

  

  Business Response

  Date: 31/07/2024

  Hello *****,

  Our last communication requested that you upload your receipt or appointment confirmation from the passport office. We haven't heard back from you since our response on 07/22.

  
  Please reply to the email sent by our disputes department with the receipt or appointment confirmation attached, and we will be happy to assist with your dispute.

  Thank You!

  Customer Answer

  Date: 01/08/2024

   
  Complaint: 22046200
  
  I am rejecting this response because:

  I already responded to their request and uploaded the passport ticket which I kept, and the prayer time watch where I was after passport office to catch the prayer at 2 pm and they didnt even respond back. This regarding the second part of my complaint. I already attached this to my complaint.

  regarding the first part of my complaints: 

   I have the receipts for fixing the windows vandalism from the dealer, they spouse to patrol the parking lot as I am paying them for monthly parking. I dont see they answered anything about this part.

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/08/2024

  Good morning,

  Regarding the vandalism, you should get in touch with security.

  Thank You!

  Customer Answer

  Date: 13/08/2024

   
  Complaint: 22046200
  
  I am rejecting this response because:  the vandalism  happened in the parking area, and it is the company responsibility, the mall is the G-tech security company responsibility. They should take responsibility for their duties otherwise I should pay the monthly parking to the security company not them. 
  I talked to one of their patrolling agent about the parking ticket.  She promised a response back for their mistake, I am still waiting.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 23/08/2024

  Hi *****,

  Concord handles parking management only and is not responsible for security. You should contact security to discuss the vandalism. Regarding your ticket, we have reduced it to a warning with no monetary value.

  Thank You.

   

  Customer Answer

  Date: 28/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will contact the  security Company for the vandalism matter. 
  I hope concord train their staff not to annoy people by just issuing parking tickets no matter is wrong and mistake.Thank you.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:28/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was given an $85 ticket for supposedly parking in a 24/7 teacher parking lot at BCIT. However there is a sign there that says its only reserved from 6am to 4:30pm and I parked after 4:30pm. I brought this up with concord parking who is refusing to void the ticket even though there is a sign to prove that I am in the right. I would like to file a complaint with the BBB as I feel like this company is taking advantage of students that barely have any money.

  

  Business Response

  Date: 28/03/2024

  Hi *****,

  We have noticed that our disputes team is already in conversations with you regarding this matter. Unfortunately, the area where your vehicle was parked is designated as a staff-only zone and is reserved for staff 24 hours. The picture you have attached is for the *** designated stalls.

  As per your request during our previous conversation, we have sent you a picture of the parking sign related to the area where your vehicle was parked.

  Thanks,

  Customer Answer

  Date: 28/03/2024

   
  Complaint: 21497400
  
  Im not satisfied with this response but it is what it is. I paid the ticket this morning. Just ***** for the students that have to deal with this on a daily because theres no clear separation between what is considered 24/7 vs regular parking. 
  

  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/04/2024

  Thanks for your message, *****. There are signs around the campus to inform parkers where there are parking restrictions. If you have any questions regarding the locations, you can contact us or the parking office for assistance.

• Initial Complaint

  Date:04/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged a $50 parking ticket. Called and left multiple voicemails, and filed a dispute online. Ticket claims I was parked over 3 hours at a location, but gym records will show I entered the gym twice, when I left for the laundromat, and I returned, I then parked in a DIFFERENT location, the laundromat cameras will verify that I was not on location or near the parking lot for an extended amount of time. I am currently homeless, and the business will not address my concern, or accept the proof I have provided for them for their records to dispute the the parking ticket charges. I will not, *** ****** ****** ** pay this ticket. I work less than 4 days a week, and I am struggling to find any additional employment. Reaching out to the police has resulted in no responses either. This is extremely unprofessional from a business, and unwarranted. Using the gym facilities that I pay for every month is the only safe indoor space I have where I am able to shower, use washroom facilities, or do some light exercises. Since receiving this ticket I have now limited my time spent at the gym, *** * **** ** ******** ******* ** ********* ** ******* ***** **** ** ********* *** ****** ******* A business that cannot provide proof of extended parking, but only one photo, which was taken less than 20 minutes after I entered the gym is not evidence, there should be at least two photos taken as proof to show the extended parking time. Which is not possible as I left the parking lot for around 2.5 hours to do some laundry and grab lunch before returning to do a light treadmill walk and then shower before attending a workshift.

  

  Business Response

  Date: 04/01/2024

  Hi *****,

  Thanks for your message.

  According to our records, the last communication between our disputes department and you was on 12/14. At that time, our department requested proof of attendance from your gym or receipts of your purchases. However, we haven't received a response from you since then.
  Please send this information to [email protected] and we will proceed with the review of your appeal.

  Thanks,

• Initial Complaint

  Date:01/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *******,and *** credit card shows a parking fee of 357 on 30th Aug. not sure how they get my card information and charge me that much amount for parking without my authorization CONCORD PARKING ******* ** $357.00 Transaction date Aug 30, 2023 Posted date Aug 31, 2023 Credit card charged MasterCard **** Eligible for installments until Sep 22, 2023 Address ********************************************************* Phone Number The business hasnt shared this data.

  

  Business Response

  Date: 05/09/2023

  Good morning,

  We recommend you to reach out to the ** Parking Team. This is a transaction regarding a semester permit. This transaction was processed through the website, meaning that the buyer needs to enter their credit card details. For refunds, please email the ** Parking Team.

  Thanks,