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Business Profile

Camping Equipment

Good2GoCo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Camping Equipment.

This business has 2 alerts

Complaints

This profile includes complaints for Good2GoCo's headquarters and its corporate-owned locations. To view all corporate locations, see

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Good2GoCo has 3 locations, listed below.

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    • Good2GoCo

      8747 Jim Bailey Cres Kelowna, BC V4V 2N4

    • Good2GoCo

      609 101 1865 Dilworth Dr Kelowna, BC V1Y 9T1

    • Good2GoCo

      225 Beaver Lake Court Kelowna, BC V4V 1S5

    Customer Complaints Summary

    • 148 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:25/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order with Good 2 Go and didnt get an order confirmation or order number. It was kind of weird I tried contacting them but no one is getting back to **** paid for it an I dont know if Ill ever get the product,it doesnt look promising for me to get the product.

    • Initial Complaint

      Date:04/10/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two separate orders with **********. My first order took 10 months to be delivered, and many items were missing. When I inquired about the missing items, an email with a $100 store credit was sent to me. I placed a second order because of the store credit and did not receive any of the items in the second order. I cannot contact the support team because the email is blocked and the phone number doesn't work. I was charged for all items in each order and have not received a refund. hoping this can be sorted out.

    • Initial Complaint

      Date:15/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an order of Augason Farms 3 Month Emergency Food Supply for $999.95 on October 15, 2023. I followed up a number of times over the months that followed and have not once received a reply back about my order (by email and phone). It is now August 14, ******************************************************************************************************************** ETA on my order. I have been very patient, but would now like to formally request a full refund. Because no one from the business replies to emails or answers phone calls, I'm pushed to go this route to attain a refund. I would also like to see if there is a way the BBB could revoke their license and ability to sell any more products until current customers receive their order or get their refund. Perhaps a conversation with their suppliers can resolve the ongoing issue.

    • Initial Complaint

      Date:14/08/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a "***********************" from them Jan 19, 2024. I sent several polite emails wondering why my order had not been shipped. I was totally ignored, then blocked from emailing them. I never did receive my order.

    • Initial Complaint

      Date:19/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order #****** November 2023 $135.42 Have sent 5 emails with no response. Have not received order and have had no refund

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Good2Go on January 8, 2024. The order #****** was items amounting to $109.31 CAN. My **** Card was charged accordingly. From that point on, I sent many emails requesting a status and also called repeatedly. Both received lengthy robo responses indicating that Good2Go was responding to customer inquiries via email only and that they would respond in 3-7 business days. I am so disappointed with this situation. I have made many successful purchases with Good2Go and they were always very prompt with processing and delivering orders.

    • Initial Complaint

      Date:12/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date *** 19/24,paid by **** full amount .trans #****** for survival dried food;no return emails in this time period,and cant reach them ,by phone or email ,i see a red flag by BBB FOR THIS SITE NOW.I TRIED TO REACH THEM STARTING ONE MONTH AFTER THE ***** WAS PLACED,BUT NO REPLY OTHER THAN WE WILL RESPOND IN 7-10 BUISNESS DAYS OF PURCHACE.

    • Initial Complaint

      Date:07/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 5 2023 we/I purchased a chicken plucker and scalder from this company totaling $1423.78. We were informed there was a back order on this items. We didnt receive the plucker until the fall. As of today we still have not received the scalder ($529.99 plus tax). I have send lots of emails asking about when it is going to be delivered. Once I sent an email ( late last fall) and I got a phone call from them assuring me it was coming.This is the first time weve ever had this happen to us and we dont know how to proceed to get a refund. If you could assist us or steer us in the right direction it would be greatly appreciated. Thanks

    • Initial Complaint

      Date:04/06/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an All American Canner ($774.85) October 26, 2023 and Tattler Canning lids ($113.10) on September 29, 2023. They were back ordered but payment was made so shipment could happen as soon as the canner/ lids arrived. Shipment was never made, my order showed as unfulfilled until the website was shut down. I have tried many times to contact the business but no return emails have been sent and phone did not take messages.The business looks defunct and Im out my money.

    • Initial Complaint

      Date:31/05/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased seventeen items on December 6, 2023 online from Good2Go. At time of delivery, I noted that four items were on back-order. I have followed up multiple times with company since then via phone and email, most recently requesting a refund but have not received any response back. Now their website is down. I am owed $663.56 for the four items that were never received.

    Good2GoCo is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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