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Business Profile

Book Publishers

Peapil Publishing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Book Publishers.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:27/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This transaction occurred on November 27th, 2024. A total of $67.90 was charged to my credit card instead of the $18.90 I approved to be ********** the time of this complaint, they have not responded to my requests to clear this up.The dispute is this: I ordered a book for $8.95 with shipping of $9.95, for a total of $18.90. When I submitted this information it came back with an additional $49.00 bringing the total up to $67.90. They just added this additional item without my knowledge.

  • Initial Complaint

    Date:08/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 26, 2024, I was viewing ******** and saw the ad for a Mediterranean Refresh cookbook at no cost but shipping and placed an order. Additional books were then offered, at low prices: one at less than $2.50; one at approximately $8.00; and one at approximately $8.50, for a total expenditure of less than $30. Upon checkout, however, there were additional charges for multiple books, totaling $82.61. At no point in this process was I given the opportunity to preview the total amount to be charged, nor did I agree to that amount prior to being charged. I feel this is a bait and switch operation and would like my money refunded. I am attaching the Order Confirmation, the order summary, the first tracking notice, and the **** tracking information showing no shipment as of 11/07/2024.

  • Initial Complaint

    Date:28/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Merchant Name: PEAPIL PUBLISH CANADA Their order number: ********* Dispute Amount: $37.00 (shipping was already refunded by Discover Card)Date of order: 08/24/2024 via ********************************************************************** Date that we advised Peapil of our intent to cancel any order: 08/05/2024 (too many characters so see attachment for more information)

  • Initial Complaint

    Date:19/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was told an item was green and was finishing ng my order and it charged my card 90 dollars was supposed to pay for 10 for shipping only. Its a fraud. They tell u its free and u paying for shipping and they add all these others charge to ur card. Its misleading and I want a refund of 90 US dollars

  • Initial Complaint

    Date:28/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims to send out a hardcover free book after paying apprx 9.95 U.S shipping and handling. They then attempt to charge for additional books even if u don't want them. Bait and switch. Altho I cancelled immediately, within 2 minutes, they are still trying to access my account.

  • Initial Complaint

    Date:20/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company offers a free book on ********* and then you just have to pay almost $10 in shipping. Before you can finish checking out, they have add-ons of e-books of menus. They claim they are $6 each or even down to $2. I only said yes to the first one which was $6. I received only one e-book, but I was billed $47. It should be just under $16 for shipping and the one e-book. It never shows you the check-out total again with the add-ons before it charges you, and then it's too late to argue. They are dishonest and not advertising correctly, as well as overcharging for something that wasn't worth anything.

  • Initial Complaint

    Date:10/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They described the books to purchase as hardback books, but after you buy you find out that the books are ebooks. I have told them i have no computer to download ebooks, but they do not offer a refund.

  • Initial Complaint

    Date:23/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 14, 2024 I received an amazon/Peapils publishing email stating I could get a free book for the cost of shipping. I decided to order the hardcover book that I was expecting. Never received. Also as you are trying to get to the final bill you are asked early on for your credit card. Then you go thru a series of offers for more books at discounted rates. But in fine prints it says per book. Then I expected to get to a page for the final bill, where I had decided not to order the other books. Especially when I realized it was digital and that it was per book. But that final bill never materialized. Instead, it said thanks for your order. I never saw the final bill until an email came and I immediately requested a refund when I realized I had just been scammed. They refused to do so and then offered a $40 gift card. I was going to accept it but again thought it might still be further scamming me. I have requested a refund twice now. They are still refusing to comply. I have never downloaded any of the books. I don't read books online. I collect recipe books for my son-in-law who is a chef. I can't give him a digital book as a physical gift. I have read the other complaints, and they sound VERY familiar. I'm a senior and this is taking advantage of the elderly.

  • Initial Complaint

    Date:17/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was looking to place an order for a $9.99 book and while trying to check out there were optional add-ons that you could add presented with low pricing. I added some to my order but the add-ons never stoped so I started clicking "no thanks" after clicking through several "no thanks" I was not presented with a cart to review and the order was placed without me knowing what I was ordering.I then get an order confirmation for $75 of products that I did not see in a cart or have the ability to edit/remove from the cart before placing the order, so I DID NOT authorize the tranaction.I contacted the company and they said they do not refund for digital content. I did not accept this transaction not did I click on any of the digital links sent to me. The webiste is designed to be misleading and not showing me a cart before processing my order is out right fraudulent. I will be disputing all charges with my bank.

  • Initial Complaint

    Date:08/05/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/5/24, I purchased a cook book from Peapil Publishing. When going through the purchase process, I was offered additional books - such as 'The Ultimate Mediterranean Package with the Mediterranean Meal Plan' and 'Mediterranean Desserts'. The prices listed for these were shown as $6.16 and $4.66 - what they fail to show you is that this is actually a bundle you are purchasing, so it is $6.16 and $4.66 per book within the bundle - so the $6.16 because $37 and the $4.66 became $18.64. This is NOT clearly shown when clicking through the screens, nor is it shown on the final confirmation screen for your purchase. The FIRST time I saw the actual price was after the purchase was completed and when the charge was completed. They hide behind these being digital books, and state that since you have access to them you are not able to get a refund. ***** ********* *** ********* *** ****** *** ** ******* ** **** *** *********** ******* *** ****** **** *** *** **** *** **** ******** ** ******* * ******* *** *** ** ******* ** **** **** **** *** **** **** *** **** *** ****** ***** ****** ***

Peapil Publishing is NOT a BBB Accredited Business.

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