We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Wiggins Adjustments Limited
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

This profile includes complaints for Wiggins Adjustments Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Wiggins Adjustments Limited has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 45 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:23/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting phone calls from this business and I don’t understand why.

      Business Response

      Date: 23/08/2022

      Hello *******, we traced for the phone number for ******* ***** thru her credit bureau and this was listed as her home phone. Please have her contact our office as ******* Parking Services has placed an unpaid account in collections

      David M******

      604-530-0211

      m******@wiggins-adj.com

    • Initial Complaint

      Date:04/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a parking ticket from coltus lake. Whiggins adjustments sent some
      Mail asking for the money. It was my grandsons problem but my car. Eventually I got him to pay the bill on or about June 24 2021 for the amount owing which was $120.00 Since then I have been receiving phone calls with messages telling us to pay it indicating they had not received the funds we sent. As time passed and as I kept ignoring their calls I forgot we paid the ticket. And so after time I paid it again on July 30 2022. I am still receiving calls for payment. I cannot contact whiggins they don’t answer the phone. I would like my second payment returned and I would like them to stop calling. I can’t even block them as they find new ways to call me. **** **** ** **** ** ******* *** ** ** **** **** * **** ****** ******* *** *** ****** ** **** ** ******* ** ****** ********* Can you help me? I’d be ever so grateful. Thank you so much for listening

      Business Response

      Date: 16/08/2022

      Hello *****, I think I can clear up the confusion. On June 24th, one **** ***** called in to our office and paid a settlement of $120.00 on a ******* Parking ticket that was $143.03 via a Mastercard. Then on August 2nd we received payment for a ****** **** ****, parking ticket in the amount of $140.00 again, via Mastercard.

      And just an FYI, there is one more ticket in your name unpaid in our system issued on by September 20 2021 in the amount $175.00

       

      David M******

    • Initial Complaint

      Date:03/08/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A robot keeps calling me with no information, and I work 12 hours every day so I don't have time to call these people back. I'm hoping the company can tell me what my so called "debt" is like they did for everyone else who filed a complaint

      Business Response

      Date: 16/08/2022

      Hello Ms. ***** We are contacting you regarding an account listed with us by the **** ** ******* regarding an unpaid parking ticket for plate ******, issued on September 6 2019, for COMMERCIAL STREET,PARK IN VIOLATION OF TRAFFIC CONTROL DEVICE.

      The balance is $43.75 and you can use one of the following options to pay:


      You can pay by **** or ********** (but note: that a 3.5% credit card convenience fee
      will be charged) by phone, or return email (please include card number, expiry
      date, and CVV from the back of the card), referring to your 7 digit account
      number ******** or, if you deal with a major Canadian bank or Credit Union, you can
      pay thru online banking like you would pay a regular bill by selecting “Wiggins
      Adjustments Ltd” from the list of payee’s and using your 7 digit account
      number.

      If you bank at a Credit Union or
      Major Bank, you can send payment via E-Transfer, thru Online banking, by
      sending the transfer to ************************ and using your 7 digit account number as the security question, and WIGGINS as
      the answer.

      Or, you may make your certified
      cheque / money order PAYABLE to Wiggins Adj Ltd, and mail it to
      my address (seen below) with attention to your 7 digit account number.

      Thank You,

      David M******

    • Initial Complaint

      Date:26/07/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This collections agency has not updated my last set of payments on my credit report. I have been paying up a bill that is old. However my payments are not being reported and my balance is overstated.

      Business Response

      Date: 16/08/2022

      Hello ********, we send monthly reports to the credit bureau showing current balances on accounts. If your particular balance has an error, this would be a matter for the credit bureau to correct as we report the balance showing on the file. The last reported balance is $440.40, I have set a special report to go out immediately to the bureau reporting this balance.

      David M******
      ********** *******
      ******* *********** ****

      Customer Answer

      Date: 16/08/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,



      ******** ****

    Wiggins Adjustments Limited is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.