Complaints
This profile includes complaints for Wiggins Adjustments Limited's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 45 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:27/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau, I am writing to file a formal complaint against Wiggins Collection Agency regarding their unethical practices and failure to provide proper validation of a debt they claim I owe. This matter is of great concern to me, as I believe I am being unjustly pursued for a debt that I do not owe. A few months ago, I received a call from Wiggins Collection Agency regarding a debt they claimed I owed. Upon learning of this debt, I immediately requested proof of the debt in question, as is my right under the Fair Debt Collection Practices Act (FDCPA). In response, the agency sent me a computerized letter that I strongly suspect to be fake and fabricated. I thoroughly explained the situation to them, highlighting my concerns about the authenticity of the documentation they provided. However, Wiggins Collection Agency disregarded my legitimate concerns and informed me that the debt was already in collection, implying that they could not take any corrective action. This response is both unsatisfactory and concerning, as it raises serious doubts about whether collection agencies like Wiggins are diligently verifying the validity of the debts they pursue. It seems that anyone could potentially send them a fake letter, and they would blindly proceed with collection efforts without proper due diligence. In light of these issues, I am submitting this complaint to request the following actions from Wiggins Collection Agency through the Better Business Bureau: Full Validation of Debt: I demand that Wiggins Collection Agency provide me with full and verified validation of the debt they claim I owe. This should include all relevant documentation proving the debt's legitimacy. Proof of Debt Ownership: I also request that the agency provide evidence that I am the rightful debtor and that I indeed received the funds they claim I owe. Resolution of Error: If Wiggins Collection Agency is unable to provide the requested validation and proof, I insist that they acknowledge their error and remove the debt from collection immediately. I believe that these actions are essential to protect consumers' rights and ensure that collection agencies like Wiggins operate within the bounds of the law. I kindly request your assistance in addressing this matter and ensuring a fair resolution. Thank you for your attention to this complaint, and I look forward to your prompt response and action. Sincerely ***** ****** File no. *******
Business Response
Date: 27/09/2023
Hello ****************, you signed a loan agreement which I have attached here. You defaulted on the loan, ergo, your delinquency has been reported. If you wish the faulty record expunged, contact this office and make your payment, $6250.00 payable
*************************
Operations Manager
Customer Answer
Date: 27/09/2023
Complaint: ********
I am rejecting this response because:I want to clarify that I have never signed any contract with anyone, and the attached contract appears to be completely fake to me. I find it highly unusual that the document only contains the borrower's signature and lacks any lender's signature or official stamp.
Furthermore, I believe that this contract is insufficient proof to pursue any actions against me or damage my credit score. In light of this, I kindly request that you provide additional documentation to support your claims, such as proof of debt or evidence of funds deposited.
I am willing to cooperate to resolve this matter, but I need legitimate and verifiable information to do so. Please provide the requested documents promptly for further discussion.
Sincerely,
***** ******Business Response
Date: 28/09/2023
YOUR signature is the proof, I require nothing else. The listing shall remain until you satisfy the accountCustomer Answer
Date: 28/09/2023
Complaint: ********
I am rejecting this response because:To begin, the signature on this document does not belong to me. Secondly, I'm puzzled about how a document can be deemed valid without both parties' signatures. However, based on your response, it seems you may not be concerned about this complaint, and it gives the impression that your company doesn't mind accepting forged documents as long as it benefits financially. Nevertheless, I will explore ************* to rectify this issue
Sincerely,
************Initial Complaint
Date:13/09/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with charter communications. I do not have a contract with Wiggins Adjustments Limited, they did not provide me with the original contract as I requested.Business Response
Date: 25/09/2023
Hello Mr. ******, you have an unpaid bill ($5567.25) for products purchased through *******. Once this matter has been satisfied we will be happy to fix your credit bureau. We have requested the invoicing from ******* and will forward it to you once received. You can of course do this yourself:
To obtain an invoice from *******, you can follow these general steps:
Visit the ******* website: Go to the official ******* website at www.*******.com.
Log in to your account: If you have an existing
account, log in using your credentials. If you don't have an account,
create one by providing the required information.
Navigate to "Orders" or "Account": Once logged
in, locate the "Orders" or "Account" section on the website. This may
vary depending on the website's layout and design.
Find your order: Look for the specific order for
which you need an invoice. You may need to browse through your order
history or search for the order using order details like the order
number or date.
Access the invoice: Once you find the relevant
order, click on it to view the order details. In many cases, you should
see an option to download or print an invoice. Click on that option to
retrieve the invoice.
Check email communication: If you can't find the
invoice through the website, check your email for any order
confirmations or invoices that ******* may have sent you. *******
usually sends order confirmation emails that include the invoice
as an attachment or a link to download the invoice.
Contact ******* customer support: If you have
trouble finding or accessing the invoice through the website or your
email, you can reach out to *******'s customer support for assistance.
They should be able to provide you with the necessary
information or send you a copy of the invoice.Or you can wait until we receive it and forward to you
David M******
Operations Manager
Customer Answer
Date: 28/09/2023
Complaint: ********
I am rejecting this response because:
I would like to emphasize that I reject this response because I have never placed this order, nor have I been contacted by either ******* or Wiggins. Furthermore, ******* is refusing to address this issue with me, citing that the case is 2 years old, and to date, Wiggins has not provided me with any documents despite my numerous requests over the past month.
Sincerely,
********* ****** *****Business Response
Date: 29/09/2023
******* has contacted our office and asked us to cancel the account. I have notified the credit bureau to delete our listing in its entirety.
Customer Answer
Date: 30/09/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* ****** *****Initial Complaint
Date:10/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Over 2023 this company has contacted me numerous times by phone to collect debts that are under someone else's name. I first attempted to address this in March 2023 by e-mailing them with the file number they include in their voicemails to inform them they have the wrong person. I received no response but the calls stopped for a while.
The calls began again a few months later, with a different file number and again, not my name. So I e-mailed them again in June 2023 and this time received a response confirming that they would remove my number from their system because I specifically requested a response. Again the calls stopped for a short period.
Since July 31st 2023 they have again been calling me daily to collect debt for someone else's name and associated with yet another new file number.Business Response
Date: 10/08/2023
Hello ****, Sorry for those calls but unfortunately the person we are attempting to contact has YOUR phone number listed as THEIR home phone on their credit bureau file where we do our tracing from. So, every time they acquire a new file, it's automatically traced and your phone again shows up in our database. For the record, we remove your phone number every time you message us>
The only solution is to contact me via my email at the first call and I will remove your phone number immediately.
David M******
Operations Manager
***********************
************ *** ***Initial Complaint
Date:09/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im not liable for this debt with ****** I do not have a contractor with the wiggging . They did not provide me with the original contract as requested.Business Response
Date: 09/08/2023
Hello Mr. *******, I have reviewed your account. I am notifying the credit bureau to remove our listing in its entirety.
David M******
Operations Manager, Wiggins Adjustments Ltd.
Customer Answer
Date: 10/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ***** *******Initial Complaint
Date:26/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They called me today saying I had a ticket and I have never parked in one of their lots or had any involvement in their company. **** ** **. If you look at their reviews on ****** they are doing this to multiple people and ******* ******** ******Business Response
Date: 08/08/2023
Hello Ms. ******, it appears your vehicle was indeed in the location in which it was ticketed. You were in a pay parking lot and cited for failure to pay. I have included the irrefutable photo evidence.
Please contact our office to make your payment.
Wiggins Adjustments Ltd - ************
Initial Complaint
Date:27/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being ******** by this company by phone and mail. I have sent a letter requesting to cease contact and they continue to send me mail, emails and phone my number. The company is Wiggins Adjustments Ltd.Business Response
Date: 27/04/2023
Hello Ms. ******, you denied being in the place in which you were ticketed, even though evidence was presented to you proving beyond a shadow of doubt that you did indeed commit the offence for which you were cited. You refused to make payment and I closed the file as a refusal of payment. I then informed you of the consequences of non-payment in this case. There is really nothing more I can add except I hope you have a nice day and enjoy this fine weather we're having.
David M******
Operations Manager
Customer Answer
Date: 27/04/2023
Complaint: ********
I am rejecting this response because: this is blatant lying. No where did I receive an email or any information stating that you had closed the claim. I want written proof showing that this case has been closed and I will no longer be ******** (whether you call it that or not) by you or anyone at Wiggins Adjustments Ltd.
Sincerely,
********* ******Business Response
Date: 27/04/2023
I am not obligated to do that. If I say it's closed as a refusal, its closed, so no.Customer Answer
Date: 28/04/2023
Complaint: ********
I am rejecting this response because:Where in our emails did you stipulate that this case was closed? You’ve stated you told me in our communications via email that it was closed, but it was a blatant ***.
Sincerely,
********* ******Business Response
Date: 28/04/2023
Here you go *********. My email to you April 27th at 3 pm:
Wiggins Adjustments Dave M****** ************************* *** *** ***** ******* *** ***** ****
** *********
* **** ******* ****** *** ****** ** * ******* ** ******** ** ** *** ************* *** ** ********** ********* *** *** *** * ** **** ******* ** **** **** ***** ** ***** ** ***** ******* ****** *** *** **** ****** **** ******* ***** *** ********* ** ** ** ***** ****** ** *** *** ********** *****
*** *** ******* * ** ******** *** *********
**** ********Customer Answer
Date: 28/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Oh yes I see there’s one that came through after I blocked the email. Please work on your professionalism moving forward. Absolute horrible look.
Sincerely,
********* ******Initial Complaint
Date:27/04/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a call today from this company and I called back, and learned apparently I missed an ambulance bill that I believed my benefits covered. I stressed multiple times I would like to pay, but in instalments. Both reps screamed at me,
Told me to call a lawyer and that if I didn’t pay in full right that second, my credit rating would be ruined. When I asked why this wasn’t the case with other agencies, they said they don’t buy debt, it’s different and that they didn’t have time for my questions. I asked for a manager and was told “I am one and I’m gonna keep yelling at you until you learn to listen.” If that’s how they treat people who are trying to work WITH them, I shudder to think what they do to people who aren’t. * *** **** ****** *** ** ***** **** *** ****** *** ** **** ************ *** ********Business Response
Date: 27/04/2023
Hello ****, I'm sorry you had that experience with our agents. I think the thinking was that the payment plan you were proposing would not be seen as reasonable by our client. However they certainly could have handled the conversation a bit better and negotiated a bit. I will review the file and email to you, a fair and reasonable offer of payments and at the same time protect your credit.
David M******
Operations Manager
Customer Answer
Date: 27/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********** *****Initial Complaint
Date:23/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Wiggins keeps calling at all hours of the day and night. Stop. We have a newborn. Please stop calling **********Business Response
Date: 23/02/2023
Hi *******, I apologize for the phone calling. It would appear that whomever we were trying to reach has your phone number listed in their own credit bureau file as their home phone number, that is how we acquired it. I have checked our database and the number you posted in your complaint has been removed. If you receive any further calls, please feel to contact me at the email address below and I will take immediate action.
************************* (*********************************************)
Business Response
Date: 23/02/2023
This response shall confirm the action was taken and the number ************ has been removed from the database.Initial Complaint
Date:13/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They have a machine that calls me several times a week. I do not owe anybody anything. By law they are supposed to notify me in writing first before anything else. They never did that and are therefore breaking the law in ******. In other words they are a criminal enterprise and should be recognized by the BBB as such. I am fed up with their phone calls and would like your help.Business Response
Date: 13/02/2023
Hello ****************, we are contacting you regarding a pair of traffic violations you incurred while on vacation in *****. The address you gave the car rental company was **************************** vice ****************************, and mail was sent out that way on Dec 22, 2022, it was not returned to us so we assumed you received it. As to the call frequency, I have reviewed the file there have been exactly 7 calls made since Dec 22nd, about 1 call per week.
I will email the court documents issued by the "******* ** ****" along with the balance owing and payment instructions.
*************************
Operations Manager, Wiggins Adj. *********************** **************************************
Customer Answer
Date: 14/02/2023
Complaint: ********
I am rejecting this response because:I gave the car rental company my ******* Driver's license and my International Driver's license. Both have my correct address with the correct apartment number. Not sure where the wrong apartment number came from, but it was not from me.
so I never received the tickets from the ************ and was not able to pay for something I never knew about. Wiggins on the other hand accessed my credi files at ******* and **********, which both contain my correct address. So if they did in fact send me aletter, they should have used my correct address.
As to the emails, Wiggins sent me copies of the two tickets and a single number, with no explanation for the calculation, despite my asking for one. Then the **** about court fees or at least they sent me nothing to suggest there were any. There emails are extremely unprofessional.
As a result, today I paid the two tickets directly to the City of Oisa by international Bank transfer from my bank account and have receipts to that effect. If ******* wishes to collect fees for their services they can contact their client directly No court anywhere would fationalky expect someone to pay something that he or she knows nothing about.
itrust this matter is now settled. I thank the BBB for their service as an intermediary.
Sincerely,
*********************Business Response
Date: 16/02/2023
None of that means anything to me. The facts are; 1. The incorrect address was given at the time of rental and the police re**** on this evidence to inform the debtor of his offenses. 2. The documents I sent were the ones issued AT THE **** OF THE OFFENSE and fees costs and interest would have been calculated after the debtor was found guilty of the offenses for which he was cited. 3. You have made a partial payment to ****. They will not accept less than what was allowed *** *** *** of the Road Traffic Code.
*************************
Customer Answer
Date: 17/02/2023
Complaint: ********
I am rejecting this response because:When I rented the car I provided my International license and ******* license. They both contain my correct address. I did not fill out any forms. The reservation was made through ** ******* which also has my correct address. If an error was made, it was not because I gave them wrong information. In future I will make a point of checking the address that they put on my rental form. In the past I assumed that they did it correctly. Perhaps assuming people are competent is a mistake.
The car company dealt with me by email,so it was never a problem with them. Still not sure why Wiggins would not have used the correct address that is on my credit files at ********** and ******* to send me the letter that they claim to have sent. Presumably this is where they got my phone number. Again one expects companies like Wiggins to operate in a competent and professional manner. Surely this is not the first time that a wrong address has caused a problem. Since I never received a letter from Wiggins, when they started with the automatic calling machine, I just assumed it was another **** ****** trying to cheat me and there are a lot of those around.That is why I reported the company to the BBB.Furthermore, other than vague references to additional charges, the company has never justified them or provided any backup for them. They have not even provided a calculation for the amount they wanted which is about three times the amount of the original traffic tickets. I asked for the calculation twice. At one point they referred to a court appeal in the notes on the tickets, but these court actions are to appeal the tickets and have nothing to do with court actions by the ************. This piece of misinformation came with the intelligent comment "nuff said".
This company operates with a clear intent to intimidate. They seem unable to provide facts or backup, nor even a calculation of how they arrive at outrageous numbers. I am surprised that they are allowed to be a member of the BBB, as they surely do not meet any reasonable standards of good business practice. They have spent far more time and effort answering these BBB inquiries than providing me with calculations or backup, presumably because they are afraid of losing their membership in the BBB.
Sincerely,
*********************Business Response
Date: 22/02/2023
Hello ****, once again you are attempting to blow smoke on the issue. I do not respond to that sort of thing. The facts are; 1. you rented a vehicle in *****. 2. you acquired 2 criminal traffic tickets. 3. you did not pay the court fines and were subsequently put into collections, and finally 4. you claim you have since, recently made a partial payment toward those fines. "Nuff said" which you can translate to mean, "* **** ******* **** ** *** ** *** ******". It makes no difference to me whether you pay or not. This is a collection agency, here to collect unpaid debt. Your account was closed by me a week ago as a refusal to pay. So that's it, I will not be contacting you again in any case. All I am required to do to maintain my good standing with the BBB is respond to all complaints. Consider this my response.
*************************
Initial Complaint
Date:30/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to first off say if they can stop calling me with a robot number as I have already paid my ticket online. I don’t know why they say I haven’t so if someone can get rid of that please.Business Response
Date: 30/08/2022
Hello Ms ******** I have investigated the matter thru my client's website and it appears you made a partial payment of $75.00 towards your ticket, there is a balance remaining of $100.00. Please contact the office to resolve this matter, and the calls shall cease.
David M******
604-530-0211 ext ***
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