Business Profile
Window Installation
Centra Windows & Installs ProsHeadquarters
Reviews
This profile includes reviews for Centra Windows & Installs Pros's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 35 Customer Reviews
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Review fromChris S
Date: 04/06/2024
4 starsChris S
Date: 04/06/2024
Just wanted to Thank ***, ****, and **** Even though we had some problems the first day, they were quick to address the issues.They installed our windows and I really appreciated their attention to detail, and for taking the time to answer any questions and concerns I had, especially ***.I hope I didnt drive you crazy.***** and *****
Centra Windows & Installs Pros
Date: 05/06/2024
Hey ***** and *****, thank you for your review. We're glad to hear that our team was able to quickly address the issues and ensure your satisfaction with the window installation. We appreciate your recognition of their attention to detail and their responsiveness to your questions and concerns. If you recommend us to any of your friends or family and they become Centra customers, be sure to collect your $200 referral bonus! We aim for 5-star satisfaction from every customer, so we'd love to hear how we can improve. Please feel free to email us your feedback at *******************************Review fromSelina T
Date: 05/05/2024
5 starsSelina T
Date: 05/05/2024
Very good services and stand by their products. My daughter's window has a minor problem and they will come and correct whatever needs be done even years later. She referred me to Centra. They came to do the quote and the installation at the appointed time with no delays and did good work within the expected timeline. ** and **** went the extra mile to prepare the worksite and finish whatever we asked relating to the installation. It was a pleasant experience.Centra Windows & Installs Pros
Date: 05/06/2024
Hey *********************, thank you for your review. We're delighted to hear that our team provided timely and quality service for your window installation and went the extra mile to meet your needs. It's wonderful to know that your daughter's positive experience led you to choose Centra. If you recommend us to any of your friends or family and they become Centra customers, be sure to collect your $200 referral bonus! We aim for 5-star satisfaction from every customer, so we'd love to hear how we can improve. Please feel free to email us your feedback at *******************************Review fromNicholss M
Date: 28/04/2024
3 starsNicholss M
Date: 28/04/2024
Had Centra windows install new windows and a patio door. The product was first rate and the installation crew were excellent and took time to ensure a proper fit, which has improved the draft issue we had in the house.Unfortunately, we cannot say the same praise for the sales/ office staff. Messages unanswered, promises made by the salesman and not kept, sloppy approach to picking up the signed contract. Also, no one at Centra advised us that going through the finance company they use would mean a lien being placed on our land title for the amount of the loan. Something significant that should have been disclosed the minute we talked about financing a loan for the windows.Centra Windows & Installs Pros
Date: 22/05/2024
Thank you for your feedback. We genuinely appreciate you taking the time to share your experience with us, and we are glad to hear that you are satisfied with the quality of our products and the installation crew's efforts. We sincerely apologize for the issues you encountered with communication. Your concerns are important to us, and we take them very seriously. After investigating the matters you raised, here are the steps we've taken to address them:
1. While a lien can be placed on the land title, it can be avoided and overturned once the final payments are made. There may have been a lack of clarity while communicating this process, but we will ensure our team explains this more thoroughly in the future.
2. To improve the efficiency and convenience of our contract signing process, we have transitioned to using DocuSign. This change will expedite contract signing and eliminate the need for physical pick-up of signed documents.
3. We are working to improve our responsiveness and always ensure that our customers have multiple ways to reach us.
Your feedback has highlighted areas where we need to be better, and we are committed to making those improvements. Thank you again for bringing these issues to our attention. We are committed to improving our services and ensuring a positive experience for all our customers. Please feel free to contact us directly at ****************************** and we can address any remaining concerns you may have.Review fromMarcel M
Date: 29/01/2024
5 starsMarcel M
Date: 29/01/2024
Got four windows installed. The two larger windows did not close properly. Without my saying anything they came the next day with new sashes and fixed the problem. These are custom made, how did they get new ones that quickly . Very impressive. Thanks to *****, *****, ******, *****, and ****. Five star service and workmanship. ******.Centra Windows & Installs Pros
Date: 30/01/2024
Thanks for your kind words, we're very proud of the work our teams do and the service they provide! If you happen to recommend us to any friends or family members who become Centra customers, don't forget to collect your $200 referral bonus!Review fromG & D B
Date: 26/01/2024
5 starsG & D B
Date: 26/01/2024
We wholeheartedly recommend CENTRA for anyone seeking top-notch window services. From the initial consultation to the final installation, their team exhibited unparalleled professionalism and expertise. The quality of their work is truly first-rate, showcasing a meticulous attention to detail and a commitment to excellence. What sets them apart, however, is the genuine friendliness of their workers. Throughout the process, they maintained a positive and approachable demeanor, making the entire experience not only efficient but also enjoyable. Choosing CENTRA is a decision you won't regret, as they seamlessly combine exceptional craftsmanship with a warm and welcoming team.Centra Windows & Installs Pros
Date: 29/01/2024
Thank you so much for taking the time to share your experience! Don't forget your $200 referral bonus if you recommend us to any friends or family members that become Centra Windows customers!Review fromDenis T
Date: 12/01/2024
5 starsDenis T
Date: 12/01/2024
Centra Windows replaced our windows and patio doors this is the second house we have had them to do this the workmanship is excellent the guys **** R **** J and ****** M did a great job and left the house spotless if you want new windows Centra are your best bet %110 thanks guysCentra Windows & Installs Pros
Date: 13/01/2024
Thank you so much for the glowing review, *****! Be sure to collect your $200 referral bonus if you recommend us to any friends or family members who become Centra customers!Review fromRosemarie K
Date: 29/09/2023
5 starsRosemarie K
Date: 29/09/2023
I recently had 3 basement windows replaced. From the beginning appt for a quote to the installation, I have had very professional and efficient service. The appointment times were precise and the installers, *********** worked very efficiently and calmly. They were friendly and very particular with their work. They were very respectful regarding entering the home and cleaning up inside and outside very meticulously. A job well done. Three days later I have received a telephone call from the office checking if everything was done and if I am satisfied. I highly recommend Centra Windows, if you're in need.Centra Windows & Installs Pros
Date: 20/10/2023
Great to hear! Thanks for taking the time to share your experience, *********. Please remember to collect your $200 referral bonus if you recommend us to any friends or family members who become Centra customers!Review fromC. S.
Date: 24/07/2023
1 starC. S.
Date: 24/07/2023
Centra Windows did our entire Strata building. Quotes were timely, service was good during the project, overall job was good, however attention details and follow-up to deficiencies has been extremely poor. Like any service, it's the follow up that makes the reputation and as they increasingly try to not take responsibility for deficiencies and workmanship issues, their reputation in the mind of this ************** is diminishing by the month. What seems to be apparent is once the big job is done, they don't want to return to fix issues - let alone take responsibility for them. Communications have been rude, terse and often lacking in response. And yes, before you respond, we have contacted customer service - many, many times.On a further note, in speaking for myself, and a few neighbours, who have shared their opinion with me, I agree with another customer comment that noise has increased, and lower units are colder. In both cases, these were issues that sold us on Centra - reduced noise and heat loss. On a smaller note, a number of our units have exterior rear glass doors, and it was not brought our attention, until the project was near completion, that we would not longer be able to have hardware on these doors for blinds other window covering as we did when the door were made of wood.Centra Windows & Installs Pros
Date: 25/07/2023
Hi ********,Thanks for taking the time to leave feedback. Our on-site testing which was carried out earlier this year in response to prior conversations have shown the windows to be in good working order, but if any concerns have arisen since, the team will be more than happy to investigate.We apologize about the difference with the doors and had the team know that was a concern prior to the job starting they would have explained, but we'd definitely recommend against compromising their performance by attempting to drill hardware into them.C. S.
Date: 16/08/2023
This does not address the issue that there was a major deficiency in a window, where previous senior Centra staff (*****) did find the window was leaking following a water test, and that water was responsible for damage in the unit in question. Staff then resealed the window and it is no longer leaking. Current Centra management on this project are choosing to ignore the previous staff reports and in finding it now water tight, are claiming that they have no knowledge of a past staff member accepting the water was coming from the window and repairing it April through June, 2021Review fromMark B
Date: 10/07/2023
5 starsMark B
Date: 10/07/2023
I would recommend Centra Windows for your window replacement. I had several quotes and Centra was the most professional to deal with and quickest to reply to any questions that I had. They explained the entire process to me and made it a seamless process. The fellows who came to do the install all introduced themselves, were polite and very approachable. They did an exceptional job including using drop sheets inside my house and cleaning up before they left. Again, I would and actually already have recommended them to others.Centra Windows & Installs Pros
Date: 11/07/2023
Thanks ****, that's great to hear! Don't forget to collect your $200 referral bonus if you recommend us to any friends or family members who become Centra customers!Review fromMark H
Date: 15/06/2023
5 starsMark H
Date: 15/06/2023
we had a very good experience with Centra.Our Sales Estimator, ***************************, was terrific thru out our "multiple quote with multiple companies" process.He and Centra earned our business with best service, warranty and price.In fact, ******* just now came by on his day off to make sure we were happy and everything was as it should be. The Lead Installer, *******, and his team were complete professionals.They did excellent work, followed by a thorough site clean up.Well done and thank you all!Centra Windows & Installs Pros
Date: 11/07/2023
Terrific! Thanks ****. Don't forget to collect your $200 referral bonus if you recommend us to any friends or family members who become Centra customers!
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