Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:23/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was supposed to be delivered by ******* on Jan 17th. I was not at home so they said they would re-deliver and that I had 10 days to re-schedule a delivery time. ******* website down. Uni Uni tracking link-broken. No way to contact them. Then after 3 days i received a message that the package was being shipped back overseas after no 2nd delivery attempt was ever made! What is going on here?

  

  Business Response

  Date: 29/01/2025

  Dear *********,

  We sincerely apologize for the confusion and frustration surrounding your delivery experience. We understand how concerning it must be to receive conflicting information about your package status.
  Our records indicate that the driver attempted delivery on January 16th and 17th, but due to issues with the phone number and accessibility to your home, the package was returned to our warehouse for verification. After confirming your detailsbased on the information provided in your BBB complaintwe updated the warehouse to schedule a second delivery within 5 business days.
  We truly apologize for the inconvenience and appreciate your patience as we work to improve our service. If you require further assistance, please let us know.
  Best regards,
  UniUni 

• Initial Complaint

  Date:23/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seeing I'm having the same issue as many others. Package was supposed to be delivered Dec 23rd but was marked "Incorrect Address". This is a subscription box that has been delivered many times. The address is not incorrect. I contacted Uniuni to check on the address and confirmed it is correct. I even gave them my phone number in case they ran into the issue again. They mentioned a second delivery attempt would be made. 5 days later there was no change so I called again. I was then told I needed to wait 10 days total and call back if there is no change. On Jan 16th I called back for a 3rd time and the agent put me on hold while he contacted the warehouse. 10 mins later he came back to say it would be delivered on the 20th between ********am. There was no delivery. I check the tracking today and it now says that the package is being returned to the vendor! I called for a 4th time and the agent says he has no idea why another attempt wasn't made and why they are returning the package when they have had it for less than 30 days, as per their policy it shouldn't be returned yet. He also said now he cant contact the warehouse. So basically I just can't get an answer from them. I've waited on hold for a accumulated time of 5 hours and they haven't tried to complete the delivery once. They unfortunately seem to be the last mile carrier for a bunch of my packages and I worry about this happening with them all. They have no regard for how frustrating this is. Just when I thought Intelcom was the worst, at least I could talk to the warehouse and get a second attempt delivery.

  Customer Answer

  Date: 23/01/2025

  Hello. Im assuming you're asking for the tracking number? It is BRUNI000520009689167

  

  Business Response

  Date: 29/01/2025

  Dear ******,

  We sincerely apologize for the frustration and inconvenience youve experienced while trying to receive your package. We understand how disappointing this situation has been, especially given the repeated efforts you made to resolve the issue.
  Despite our customer service teams attempts to escalate the matter and arrange a second delivery, we regret to inform you that the parcel was returned to the vendors warehouse on January 20, 2025. Our agents made every effort to resolve this with the warehouse but were unfortunately unsuccessful in securing a resolution.
  We recommend reaching out to your vendor directly to discuss your options for a replacement or refund. We truly regret that we were unable to complete this delivery and acknowledge how frustrating this has been for you.
  Your feedback is important to us, and we are actively working on improving communication and service reliability. If there is anything further we can do to assist, please dont hesitate to reach out.
  Best regards,
  UniUni 

  Customer Answer

  Date: 30/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and although I don't believe they went to the lengths to rectify my situation as they say they did, the parcel has already been returned to the vendor and nothing further can be done so I find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:21/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had lost a package in November and it had said out for delivery, but it has not been delivered to me as of yet.

  

  Business Response

  Date: 29/01/2025

  Dear Lexi,

  Thank you for reaching out regarding your package. According to our records, your parcel was delivered on January 22, 2025, at 5:15 PM to **************************************************
  If you have not received your package despite this confirmation, we recommend checking with neighbors, your buildings front desk (if applicable), or any other secure location where it may have been placed. Additionally, you may wish to contact your vendor to discuss potential next steps.
  Please let us know if you require further assistance.
  Best regards,
  UniUni 

• Initial Complaint

  Date:21/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The address on the package clearly states *** store, the package was delivered to a store that was not open and dropped in front. The package was subsequently stolen by somebody because it was delivered to a shoe store and not the correct store that was on the label.This is the second time this company has done it, they have no way to contact them no recourse and I lost $5,000 package because of incompetence.

  

  Business Response

  Date: 29/01/2025

  Dear ******,

  We sincerely regret the inconvenience and distress caused by the delivery of your package. We understand the impact this has had, particularly given the value of your shipment, and we are truly sorry for any frustration this has brought you.
  Upon reviewing your support ticket, we confirm that a resolution was provided on Friday, January 24, 2025, at 2:25 PM. To proceed further, we recommend forwarding the letter you received to your vendor to discuss options for a replacement or refund in line with their policies.
  Your experience is important to us, and we are committed to improving our service. If you require any additional assistance or have further questions, please do not hesitate to reach out.
  Thank you for your understanding.
  Best regards,
  UniUni

  Customer Answer

  Date: 29/01/2025

   
  Complaint: 22831550
  
  I am rejecting this response because: Your resolution said the shipped has to resend for free because you were incompetent and delivered  to the wrong address and a closed business. 

  AND, you did it a second time !!!!

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:21/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 13 ******* received my package. I tracked it on Dec 15th to see failed delivery attempt and called, sat on hold over an hour for them to tell me my order has been sent to the warehouse as we are outside the delivery area. I gave them my inlaws address in /************, which they previously delivered my husbands package too only to be told that is outside of their delivery zone. I asked if I could pick it up and was told that is not an option as well. So I gave them a third address and was told it would be delivered within 10 business days, but its been 11 days and no delivery, no response to my emails and every time I call no one can help me nor put me thru to a supervisor, They say someone will call me back and no one ever has.

  

  Business Response

  Date: 29/01/2025

  Dear *****,

  We sincerely apologize for the difficulties you experienced with your delivery. We understand how frustrating this situation has been, and we regret that we were unable to successfully complete the delivery despite multiple attempts.
  Your package was returned to the vendors warehouse on January 28, 2025, at 9:55 PM. We recommend reaching out to your vendor directly to discuss a possible replacement or refund. They will be able to assist you with the next steps regarding your order.
  We have also shared your concerns with our Operations team in ******* to improve coordination between customer service and the warehouse to prevent similar issues in the future.
  If you need any further assistance, please let us know.
  Best regards,
  UniUni 

   

  Customer Answer

  Date: 29/01/2025

   
  Complaint: 22831000
  
  I am rejecting this response because: they had told me on 3 seperate occasions that my delivery was scheduled and would be delivered to the address which was inside the delivery zone. There is no reason my package should have been sent back if they were doing their job as they said to me they were and put it out for delivery. Unacceptable service and nothing but lies and a run around. You wait on hold for over an hour anytime you call them only to be told it's in the warehouse and will be sent out in the next 10 days but for over a month I have been told that and now they send it back to the vendor. Those were christmas presents and who knows how long a refund will take so I can reorder. 

  Worst delivery company I have ever dealt with and I order alot of online product. 
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:21/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 115 pieces of jewelry from a vendor that subsequently shipped the items through UniUni from ***** to the **. They forgot to put the house number on my shipment however the STREET NAME, STATE, AND ZIPCODE are the same. UNIUNI accepted this package previously and upon checking the tracking number it seemed that the delivery address was incorrect for uniuni side and I called customer service and emailed them with the updated house number. They informed me that the updated address is out of their delivery service and that the package will be returned back to the sender. I asked them how is the address it out of the delivery area if it was only missing the house number, its the same street, the street is only a total of 150 feet. They didnt have an answer. Its US law for a delivery company to reasonably try to deliver a package. Clearly UNIUNI doesnt want to pay the last mile delivery third party vendors in my area. I offered to pickup the package wherever its at but uniuni refused. I even offered to pay extra to get my package, UniUni refused. I will be contacting my lawyer to figure out how I will be compensated for my lost time with this package, as the contents of the package were business inventory. If you average my shops revenue per jewelry, that will be $28.75. So for 115 pieces, UNIUNI is the cause for my company missing out on $3,305.25 in lost revenue during this period. I kindly ask UniUni to allow me to pickup my package, or to give me a option to pay extra to get my package delivered to me to avoid all this legal issues.

  

  Business Response

  Date: 29/01/2025

  Dear *****,

  Thank you for reaching out to us regarding your package. We truly understand how frustrating this experience has been for you, especially given that the contents were important to your business. We sincerely apologize for any confusion and inconvenience caused.
  After reviewing your case, we can confirm that your package was successfully delivered on January 22, 2025, at 4:40 PM to ******************************** ****
  We recognize the concern regarding the initial address issue and the challenges you faced while trying to update it. While we strive to accommodate corrections, we regret that this situation caused unnecessary delays and frustration. Your feedback is invaluable, and we have shared your experience internally to improve our processes.
  If you need any further assistance, we recommend reaching out to your vendor for additional support. However, please do not hesitate to contact us if there is anything we can clarify or assist with. We appreciate your patience and understanding.
  Best regards,
  UniUni 

• Initial Complaint

  Date:21/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package delivered to wrong address and nothing is being done. No accountability or contact from deliver company. This is unacceptable

  

  Business Response

  Date: 29/01/2025

  Dear ******,

  We sincerely appreciate your patience and apologize for the lack of follow-up on your case. After reviewing your support ticket, we found that the agent assisting you had reached out to the warehouse to verify the delivery but unfortunately failed to follow up appropriately. We recognize that this has caused unnecessary frustration, and we take full accountability for the oversight.
  We have since instructed the agent to immediately follow through on this matter and provide you with a resolution. Your concern regarding the package being delivered to the wrong address is being escalated, and we will ensure that the necessary corrective action is taken.
  We understand that a lack of communication has contributed to your frustration, and we deeply regret this experience. Our team will be in direct contact with you shortly to update you on the next steps. If you do not receive a response within a reasonable timeframe, please reach out, and we will prioritize your case.
  We truly appreciate your patience and the opportunity to correct this. Please let us know if theres anything else we can do to assist.
  Best regards,
  UniUni 

• Initial Complaint

  Date:21/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uni Express was assigned as the last mile ******* for an item I purchased through **** from *****. Uni express received my item in mid December for delivery. An attempt was made to deliver my item but it was returned to the warehouse. According to their tracking number there was an issue with my address. I was emailed about the problem and replied to the email confirming my address. I also called and waited on hold for over 40 minutes and spoke to a customer service representative again confirming my address. I got an email on the 2nd of January saying my item had been scheduled to be redelivered in 5-7 business days. 5-7 days have long since past and i still do not have my item. I emailed Uni Express again asking about it, to wich I received an automated reply saying someone would get back with me in ***** hours. To which no one did. I haven't heard anything from Uni Express since that email. I was billed over $50.00 from my cell provider for the international call to customer service because the wait times for the American customer service phone number was over 2 hours. I am not asking for compensation for that.

  

  Business Response

  Date: 29/01/2025

  Dear ***,

  We sincerely apologize for the delays and lack of communication you have experienced regarding your shipment. We understand how frustrating this situation has been, and we regret the inconvenience it has caused.
  Upon reviewing your support ticket, we found that when the second delivery was scheduled, our warehouse informed us that the parcel had been damaged during transit and was deemed unfit for delivery. As a result, a Parcel Issue Confirmation letter has been sent to you.
  To proceed, we kindly recommend forwarding this letter to your vendor to discuss a replacement or refund in accordance with their policies.
  We acknowledge the difficulty you faced in reaching our customer service team, and we are working on improving response times to better support our customers. If you need any further assistance, please do not hesitate to reach out.
  Best regards,
  UniUni 

• Initial Complaint

  Date:17/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni is some kind of delivery service. I had never heard of them before, and did not opt to use their services. I was told this week that they had a package for me but would not be delivering it to my address, which was correct and accurate. There were no impediments to being able to complete the delivery. Every other service manages to deliver my mail without issue. Their automated email said I could either provide an alternate address (I have none) or pick up the package from their warehouse. I tried to contact them twice via their support ticket system, but have still not received a response and it has been four business days. I contacted them via phone yesterday and was told that I had to provide an alternate address, and that there is no warehouse in the ** (anywhere near me), that they only have warehouses in ******. The person on the phone had no other information and was not listening, kept repeating those same two pieces of information until I gave up and ended the call. I have contacted them again via their support ticket system, expecting no response anytime soon. I assume they have stolen the package they were supposed to deliver.

  

  Business Response

  Date: 21/01/2025

  Dear *******,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and inconvenience caused by this situation.
  After reviewing your case, we can confirm that our support team has responded to your ticket to address this matter. Unfortunately, UniUni is unable to deliver to PO Boxes as part of our delivery policy. As such, we cannot proceed with the delivery of your parcel without an alternate address.
  At this time, your parcel is being held at our warehouse and will remain there for up to 30 days. If no action is taken during this period, the parcel will be returned to the sender as per our standard process.
  We understand this situation has been frustrating and encourage you to reach out to the sender for further assistance if an alternate address cannot be provided.
  We appreciate your understanding and thank you for bringing your concerns to our attention.
  Sincerely,
  UniUni

  Customer Answer

  Date: 21/01/2025

   
  Complaint: 22822671
  
  I am rejecting this response because:

  They could easily deliver my property to the post office, just as easily as they deliver to anywhere else. Other UniUni customers have confirmed that ******************** drivers have been able to walk into their places of business, some of them requiring special permission to enter, to drop deliveries at the front desk. Every other delivery service manages to do this simple thing. They walk in the post office, just as they'd walk into any business, and drop the parcel off at the front desk. I have never had an issue with any delivery service until now, and I have had this address for >5 years. UniUni is not impeded in any way from doing this, they simply do not want to. 

  They do not have warehouses in *****************, as their phone representative informed me. Other delivery services provide the option to pick up the parcel at their warehouse location, but UniUni does not permit this. 

  Also, they ignored all of my attempts to contact them (except the time I called them, and sat on hold for 40 minutes) until they received this BBB complaint. I'm feel certain they would never have returned any of my messages if I hadn't filed a BBB complaint. 

  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 29/01/2025

  Dear *******,

  Thank you for reaching out. We understand your frustration and sincerely apologize for any confusion regarding our delivery policies.
  As outlined in our policy and listed in our FAQs, UniUni does not deliver to PO Boxes, including *********** locations. We recognize that this may not have been clearly communicated to you during your initial conversation with our representative, and we regret any misunderstanding that may have resulted from this.
  Since we are unable to complete delivery to the provided address, your parcel will be returned to the sender at no additional cost to you. We recommend reaching out to your vendor to discuss a replacement or alternative shipping options.
  We truly appreciate your patience and understanding. Please let us know if there is anything further we can do to assist.
  Best regards,
  UniUni

  Customer Answer

  Date: 29/01/2025

   
  Complaint: 22822671
  
  I am rejecting this response because:

  Your earlier response contained exactly the same rote phrasing I've been told at least a dozen times by now. How about you answer my specific complaints, instead of copy + pasting something generic? I will keep this process with BBB going for as long as their system allows, until you do. 

  I did not select to use UniUni's services. I placed an order, and was told the order would be delivered via ****. I had never even heard of UniUni before I received the first email from you saying that UniUni had my property in their possession, but would not be delivering it. Your policies were not known to me when I placed the order. Again, I did not know your company existed and I did not opt to use your services.

  Your policies apparently were not known to the sender either, because they entrusted your company with the delivery. But UniUni knows its own policies, clearly. So why did UniUni accept the responsibility of delivering my property when the address was clearly a post office? Does UniUni regularly accept and take payment for the delivery of packages that are undeliverable?

  That's the first part of my complaint: UniUni accepted my package and received payment for it from the sender, even though you *knew* that you could not deliver it. 

  The second part of my complaint is that you gave me no alternative way of claiming or receiving the package. Every delivery service I've ever heard of allows the recipient to come collect their mail at the company's facility if delivery could not be completed. For some reason, this is not an option for UniUni. Your representative said it is because UniUni only has warehouses in ******. But that is absurd. The person who "attempted" (never actually attempted) to deliver my package to the post office didn't drive to ***************** from somewhere over the Canadian border. You could have given me the address of a location where I could collect my property. Literally every other delivery service makes this possible. 

  Third part of my complaint is that I was told by your representative that you deliver to business addresses. That your drivers are capable of taking the package inside a building and dropping it off at the front desk. That is precisely what it takes to deliver to a post office. You open a door, walk up to a counter and drop off the package with absolutely no wait. The counter is full of packages because *literally every other* delivery service does this. Without a fuss. Without confusion. It's not hard. 

  I would like an actual response, from someone who has actually read what I've taken the time to write here. I wouldn't have filed a complaint, regardless of what else transpired, if you had only responded to my *specific* queries at any point when I tried to contact you directly. I made at least five attempts by different methods. Your refusal to respond to customer queries makes your company seem dishonest and very unprofessional. 

  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 04/02/2025

  Dear *******,
  We understand your frustration and appreciate the opportunity to clarify our policies.
  To address your concerns directly:
  UniUnis Delivery Policy UniUni does not deliver to PO Boxes, including post office locations. This policy is outlined in our FAQs and is a standard industry practice for many courier services. While we understand that you did not personally select UniUni as your courier, the shipping method is determined by the sender, not by us.
  Acceptance of the Parcel The parcel was handed over to UniUni by the sender as part of their logistics process. UniUni does not control how vendors choose their couriers or which addresses they input. The sender selected our service for the final-mile delivery, and our system flagged the address as undeliverable upon processing. When this happens, the parcel is returned to the sender at no cost to the recipient.
  Pickup Option Unlike traditional retail carriers, UniUni operates a non-public warehouse system, meaning our facilities are not set up for in-person parcel pickups. We understand that this differs from other courier services you may be familiar with, but this is a core part of our operational model.
  Delivery to Businesses vs. PO Boxes While UniUni delivers to business addresses, a post office is not a business location where deliveries can be accepted in the same manner. Other couriers may have different agreements with postal locations, but UniUni follows its own delivery policies and procedures.
  We regret that this situation has not met your expectations, but at this time, the parcel is being returned to the sender, and we encourage you to contact the vendor to discuss a replacement or an alternative shipping method.
  We appreciate your understanding.
  Best regards,
  UniUni

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  So they finally responded after weeks of attempts on my part to elicit any kind of non-rote response. This is not a win for UniUni. The sender keeps telling me they have received no communication from UniUni of any kind regarding the package that UniUni claims to have returned to them. I'm left to conclude, as many, many people unfortunate enough to deal with UniUni regularly attest online, that they have stolen the package contents. 

  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:16/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had multiple packages not be able to be delivered to a military base. I called UNIUNI and gave them an address they could deliver to and was told it would be delivered within 10 business days and haven't seen either order. UUS4CA0833712479277- I received an email from them 12/31/24 saying i would recieve my items within 10 business days and again nothing - The alternate address i gave them was ********************************************************* - We asked if we could go to the warehouse and pick up the package and they said that option was not available but it would be delivered to me at the alternate address. They have not responed to any adtl emails about the delivery.

  

  Business Response

  Date: 21/01/2025

  Good day,

  Thank you for reaching out and sharing your concerns regarding your parcels. We sincerely apologize for the delays and frustration this situation has caused.
  We have reviewed your support ticket and can confirm that our team has been actively working to resolve the issue since it was submitted on December 20, 2024. Our agents responded promptly and escalated the matter to our management team, who worked closely with the warehouse supervisor to address the delay.
  We are pleased to inform you that the parcels were successfully booked for delivery on January 19, 2025, and we expect them to be delivered to the updated address (****************************************) by the end of today.
  Thank you for your patience and understanding while we resolved this matter. If you have any further concerns, please let us know.
  Sincerely,
  UniUni