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Complaints
This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 657 total complaints in the last 3 years.
- 528 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:16/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had multiple packages not be able to be delivered to a military base. I called UNIUNI and gave them an address they could deliver to and was told it would be delivered within 10 business days and haven't seen either order. UUS4CA0833712479277- I received an email from them 12/31/24 saying i would recieve my items within 10 business days and again nothing - The alternate address i gave them was ********************************************************* - We asked if we could go to the warehouse and pick up the package and they said that option was not available but it would be delivered to me at the alternate address. They have not responed to any adtl emails about the delivery.
Business Response
Date: 21/01/2025
Good day,
Thank you for reaching out and sharing your concerns regarding your parcels. We sincerely apologize for the delays and frustration this situation has caused.
We have reviewed your support ticket and can confirm that our team has been actively working to resolve the issue since it was submitted on December 20, 2024. Our agents responded promptly and escalated the matter to our management team, who worked closely with the warehouse supervisor to address the delay.
We are pleased to inform you that the parcels were successfully booked for delivery on January 19, 2025, and we expect them to be delivered to the updated address (****************************************) by the end of today.
Thank you for your patience and understanding while we resolved this matter. If you have any further concerns, please let us know.
Sincerely,
UniUniInitial Complaint
Date:16/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Delivery date - 30th Dec 2024 Issue - Invalid Proof of Delivery (just received the picture of front door with no package kept in front of it, no calls or no contact before delivery, even the mail got to me 10 minutes after the delivery)Later on, I contacted the team and was in conversation for around 10 days, later on came to the conclusion that the proof of delivery provided by the uniuni was stated invalid and they told me they will be refunding my money by Wednesday because all their transactions take place on Wednesday. So I gave them the email address for e-transfer as well as my receipt of the package and they said its approved and I will get my refund by Wednesday.Yesterday I mailed for follow-up and today Im getting the reply - it cannot be authorized because the seller refused to provide refund, why would seller do it? They handed the parcel to you and it was uniuni services that failed to deliver the package safely.I need a solution to this.I already had enough of them. They are not even replying to my mails now.The package was worth 197.40$I would be glad if you could do anything to this.Business Response
Date: 21/01/2025
Dear ****,
We sincerely apologize for the frustration and confusion caused by the handling of your support ticket. After reviewing your case, we have identified that your ticket was not processed correctly, and for that, we deeply regret the inconvenience caused.
The tracking number for your parcel has been forwarded to the vendor, who will be receiving the credit for the delivery issue. We recommend following up with the vendor in five business days regarding the resolution, as they are responsible for determining the next steps, whether that be a refund or replacement.
We understand your disappointment, especially given the time and effort youve already invested in seeking a resolution. Please know that we are taking immediate steps to rectify this issue and ensure such situations are handled appropriately moving forward.
Thank you for your understanding as we work to resolve this matter and improve our processes. If you need further assistance, please dont hesitate to reach out.
Sincerely,
UniUniCustomer Answer
Date: 22/01/2025
Complaint: 22820597
I agree to the solution, but am going to wait till i get my money back. Because earlier also they confirmed me and now they are saying talk to the vendor afterwards. So i will be waiting till the time i get my money back!I will reply back when I get my money.
Sincerely,
**** ********Business Response
Date: 29/01/2025
Dear ****,
Thank you for your response. We understand your concern and appreciate your patience as you wait for your refund to be processed.
We wanted to follow up to see if you have received your refund from the vendor. If there are any issues or delays, we recommend reaching out to them directly for an update on the status of your reimbursement.
Please feel free to reply once your refund has been processed, or let us know if theres anything else we can assist with in the meantime.
Best regards,
UniUniCustomer Answer
Date: 30/01/2025
Complaint: 22820597
I am rejecting this response because:
No, i did not get the refund yet. They are saying it shows delivered and cant refund, but I have already told my whole story to you guys and them as well.Im not a fool that i will order the same pair again, that too in the same size!!!
Sincerely,
**** ********Initial Complaint
Date:15/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Christmas gift for my Daughter-In-Law. Unfortunately the company shipped item with UNIUNI. When the gift failed to arrive I started trying to track it. Their customer support system sucks! ****************** **************** has stated they had two unsuccessful delivery attempts to an address in ************. Their tracking shows arrival in ****** Tx. on 12/27/2024. They show a failed delivery on 12/28/2024 and another on 1/3/2025. Both attempts are false. We know this because there are multiple cameras on my sons house and there is no evidence of them arriving. Also, my son works from home and receives multiple packages weekly from all of the national delivery services.Business Response
Date: 21/01/2025
Dear ******,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience and frustration caused by the issues surrounding your parcel. We understand how important this delivery is to you and regret the challenges youve experienced.
After reviewing your support ticket, we can confirm that the parcel is currently in a Scanned Processing Delay status. Our warehouse team is aware of the situation and has initiated a protocol to locate the parcel.
We deeply regret the delays and the impact this has had on your experience. Please rest assured that our team is working diligently to resolve this issue, and we will provide an update on your ticket as soon as we have more information.
Thank you for your patience and understanding during this time. We sincerely apologize for the inconvenience this has caused and appreciate your bringing it to our attention.
Sincerely,
UniUniInitial Complaint
Date:15/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered merchandise that was assigned to be delivered by *******--but I have experienced the WORST customer service from ******* EVER.I ordered merchandise with my correct delivery address. The Address was intentionally changed with an incorrect digit, then I received a message that the delivery failed due to an incorrect address.I followed instructions to change the incorrect address on their online customer service site,contacted their customer service number and spoke to TWO agents, who stated that they changed the address online, and that the delivery will be attempted the next business day.The following day I received another email stating that an "attempted delivery failed due to an incorrect address". I went back to their website only to find out they had NOT changed the address. I resent emails to them, called them several times, only to be put on hold with music --When someone finally answered the phone, they acted like they could not hear me and hang up.This is ridiculous!!!!!Customer Answer
Date: 17/01/2025
To whom it may concern. This is an update to my initial complaint.
I received my package from ******* today however there is merchandise that is missing in the package. So please keep this complaint active until my merchandise is received. Thank you.Customer Answer
Date: 23/01/2025
My full name is ***** *****Business Response
Date: 29/01/2025
Dear *****,
We sincerely apologize for the frustration and inconvenience you have experienced throughout this process. We understand how important it is to receive your order correctly and in full, and we regret any challenges you encountered.
Upon reviewing your support ticket, we can confirm that your parcel was successfully delivered and received. However, we understand that you are missing an item from your order. Since UniUni is responsible solely for the delivery and does not handle order fulfillment, we kindly recommend contacting your vendor directly to discuss a resolution, such as a replacement or refund for the missing item.
We truly appreciate your patience and understanding. If theres anything further we can clarify, please dont hesitate to reach out.
Best regards,
UniUniInitial Complaint
Date:14/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have ordered 5 items, I understand with Christmas and Canada post shut down the added pressure. However 2 packages have been confirmed lost, the other 3 have no ESD. I have submitted a ticket and get the response it is Thai May days 5-7 and than 2-3. We are over those days. So where are my packages? Will any be delivered?Business Response
Date: 21/01/2025
Dear ******,
Dear ******,
Thank you for bringing your concerns to our attention. We sincerely apologize for the challenges youve experienced with your deliveries.
We see that you already have an open support ticket, and an agent is actively working on addressing this matter. Additionally, we have reviewed the details of your complaint to ensure a thorough resolution.
Regarding the deliveries in question, we can confirm that parcel JY24CL10U435102083 was marked as delivered today, January 21, 2025, at 09:19:30, to *********************************************************. Could you please confirm if you have received this parcel?
Our team is also coordinating with the warehouse to verify the status of the other three parcels. While they were assigned to a driver, no further tracking updates have been recorded. We will provide an update as soon as we have more information.
We sincerely apologize for the delay and any inconvenience this situation has caused. Thank you for your understanding as we work to resolve this matter swiftly.
Sincerely,
UniUniCustomer Answer
Date: 21/01/2025
Complaint: 22807723
I am rejecting this response because:
I have made tickets, called. I keep being told 24 hours and no details. I have made a few tickets. if you dont have my order let me know so the shipper can reship. Now it is so late I will not have for my wedding // time to get alterations.
Still to receive:2.) Azazie Order: ZZ3464836644
Parcel received by uniuni Dec 31
*** 13 with driver
Tracking: JY24CV10U049120065
3.) ***** Order 1
Received by uniuni Dec 31st
Out for delivery since *** 8th
Tracking: JY24CP40U001028986
4.) ***** Order 2
Received by uniuni Dec 22
Out for delivery since *** 3rd
Tracking: JY24CN40U001099317
Received:
1:) JJ House Order: ********** Parcel received by UniUni *** 10th *** 17 out for deliveryTracking: JY24CL10U435102083
Sincerely,
****** ********Business Response
Date: 29/01/2025
Dear ******,
We sincerely apologize for the frustration and inconvenience you have experienced. We understand how important these deliveries are, and we regret any challenges youve faced in obtaining timely updates.
According to our records, the following parcels have been successfully delivered:
JY24CV10U049120065 Delivered on January 25, 2025, at 5:08 PM
JY24CP40U001028986 Delivered on January 25, 2025, at 5:09 PM
JY24CN40U001099317 Delivered on January 25, 2025, at 5:10 PM
JY24CL10U435102083 Delivered on January 21, 2025, at 9:19 AM
If you have not received these parcels despite the confirmed delivery, we recommend contacting your vendor to explore options for a replacement or refund.
We appreciate your patience and understanding. Please dont hesitate to reach out if theres anything further we can assist with.
Best regards,
UniUniInitial Complaint
Date:14/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im put in the wrong address for my order and I contacted TikTok TikTok told me to contact ******* the shipping g provider and everyone I do in on hold for nearly a hour no respond last time they hung up on me after I was I. Hold for ******************************************************************************************** to contact uni uni when uni uni wont respondBusiness Response
Date: 21/01/2025
Dear ******,
Thank you for reaching out to us, and we sincerely apologize for the frustration caused by the difficulty in contacting our team.
We have located your support ticket and can confirm that a response was sent by our agent indicating that your parcel has been marked as delivered. If you have not received your parcel, we kindly invite you to reply directly to the email, which will reopen your case for further investigation.
We are committed to addressing your concerns and ensuring this matter is resolved promptly. Thank you for your patience and understanding.
Sincerely,
UniUniInitial Complaint
Date:14/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 3 I placed an order for a St. ******* pendant and was given a delivery date of January *****. I have been tracking the order through the TikTok shop and it was shown as being in ******* as of the 11th with no further updates on their end to provide me with current tracking. I have attempted to use their ridiculous chat bot and got nothing but pre recorded answers. Calling them is an all day affair which entails sitting on the phone for hours. I keep getting interrupted and have to hang up and start the waiting game all over again. Can someone at least answer the phone? I want my pendant by the end of the day on the 16th or I will be a lot harsher than I am right now.Business Response
Date: 21/01/2025
Dear ****,
Thank you for reaching out to us regarding your recent order, and we sincerely apologize for the frustration caused by the delays and difficulty in obtaining assistance.
We have located your support ticket and can confirm that your parcel was successfully delivered to the following address:
Address: **********************************************
Date/Time: January 17, 2025, at 12:28:28
Additionally, proof of delivery photos were shared in response to your support ticket. If you have not yet reviewed these photos or if there are any further concerns, please let us know, and we will be happy to assist you further.
We regret the challenges you faced in contacting us and appreciate your patience throughout this process. Thank you for bringing this to our attention, and we are committed to improving your experience in the future.
Sincerely,
UniUniCustomer Answer
Date: 22/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** Marie ******Initial Complaint
Date:13/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I write regarding a time urgent parcel whichUNIUNI has mis-delivered twice, for tracking numberUUS4CX0460791043030 to my business address.Your drivers haveineptly not deliveredthis urgent parcel, and the businessaddress hours for our location are MONDAY - FRIDAY, 10am - 6pm PST.THIS MATTER IS EXTREMELYURGENT AND I DEMAND IMMEDIATE DELIVERY OF THIS PARCEL PRIOR TO FURTHER ACTION AND A COMPLAINT WITH THE US ATTORNEY ************ ME IMMEDIATELY TO RESOLVE THIS MATTER at ************.Thank you for your immediate response and delivery of my parcel today !Business Response
Date: 21/01/2025
Dear ******,
Thank you for bringing this matter to our attention. We understand the urgency and importance of this parcel and sincerely apologize for the frustration caused by the delivery issues you experienced.
After reviewing the tracking details, we can confirm that your parcel with tracking number UUS4CX0460791043030 was successfully delivered on January 13, 2025, at 5:25 PM PST to the following address:
********************************************
If you have not received the parcel or if there are any further concerns, please let us know immediately so we can assist you further. We deeply regret the inconvenience this has caused and appreciate your patience as we ensure this matter is resolved.
Sincerely,
UniUniCustomer Answer
Date: 21/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:13/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
the package was out for delivery on Saturday, January 11th, 2025 then a little later I got a message saying failed delivery, I was home all day and no one came to deliver my package, then 1/13 I got a notification that failed delivery and returned to the warehouse. when I called today and told them that no one delivered my package they would not tell me the address to pick up the package and even where my package is. this is an important package and I would like to get my package. when you call the phone number it takes 30 minutes or more, there is no live chat on there website and they try and tell you they cant give you the address to the warehouse is. Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible)2025-01-13 07:27:14 DELTONA ** Failed delivery, retry later 2025-01-11 11:32:30 DELTONA ** Out for delivery 2025-01-11 07:17:12 DELTONA FL Arrival scan 2025-01-11 06:38:20 ******* ** Gateway transit out 2025-01-10 22:05:40 ********** Gateway transit in 2025-01-10 18:06:16 ***** ** Order received 2025-01-05 01:37:01 ***************Business Response
Date: 21/01/2025
Dear *****,
We sincerely apologize for the challenges youve faced regarding your delivery and for the frustration caused by the delays in resolving this matter.
Our team has been actively working to locate your parcel and has reached out to the warehouse for further investigation. Despite our best efforts, we have not yet been able to confirm the parcels current location. To ensure this is addressed as a priority, we have escalated the matter to our management team for further action.
We are committed to keeping you updated, and your support ticket will be updated as soon as we receive a response from the warehouse supervisor. We understand how important this package is to you and appreciate your patience while we work to resolve this issue.
Thank you for bringing this to our attention, and we deeply regret the inconvenience caused.
Sincerely,
UniUniCustomer Answer
Date: 22/01/2025
Complaint: 22805680
I am rejecting this response because:I paid a lot of money for this package, as well am paying monthly on the package until it is paid off and do not have my items. I have requested a call from the supervisor of UNIUNI and have received no call back. I have Asked for the address and phone number to the wear house and they wont give it to me. I want my package. This is very unprofessional on how they deal with customers. They are conducting very unprofessional business.
Sincerely,
***** *****Business Response
Date: 29/01/2025
Dear *****,
We sincerely apologize for the frustration and inconvenience you have experienced regarding your package. We understand how important this shipment is to you and regret that it was not successfully delivered.
After reviewing your case, we regret to inform you that your parcel has been deemed lost. As a result, we have issued a Parcel Issue Confirmation Letter, which you should have received. We kindly ask that you forward this letter to your vendor to discuss the possibility of a replacement or refund.
We recognize that the lack of clear communication regarding your packages status has caused additional frustration. We appreciate your patience and will use your feedback to improve our support services. If you require any further assistance, please dont hesitate to reach out.
Best regards,
UniUniCustomer Answer
Date: 30/01/2025
Complaint: 22805680
I am rejecting this response because:they need to figure out where my package is, someone either took my package and kept it or something else happened I am not happy with this company.
Sincerely,
***** *****Initial Complaint
Date:13/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my parcel was to be delivered by uniuni on dec 27th. the item did not arrive and then there was no updates happening. it sat in *********** until January 7th where it finally said out for delivery in *********. today is now january 13th and no parcel, no delivery. any time i call i am told that a ticket is open and a supervisor will contact me but no one does. there has been ZERO response as to where this parcel is or what has happened and why its not being actually delivered. their tracking page as far as im concerned is nothing but a scam. i feel like my package has been stolen and they just cant seem to admit it or admit the driver they assigned to it has just failed at actually delivering it. multiple tickets, multiple calls, multiple " escalations to supervisor" "contacting warehouse" and still NO PACKAGE.Business Response
Date: 21/01/2025
Dear ******,
Thank you for reaching out to us, and we sincerely apologize for the delays and lack of communication regarding your parcel delivery. We understand how frustrating this experience has been and regret the inconvenience caused by these issues.
After further review, we can confirm that your parcel was successfully delivered on January 19, 2025, at 10:35 AM to the following address:
***************************************************************************
If you have not received the parcel or if there are any outstanding concerns, please let us know immediately so we can assist you further. We deeply regret the frustration caused by the delays and communication gaps you experienced during this process.
Thank you for your patience and understanding, and we are committed to improving your experience with UniUni moving forward.
Sincerely,
UniUni
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