Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to request support about a delivery and every time I fill out the form it responds failed to create ticket. Please try again A tracking number for my pack was sent but the tracking number doesnt work.

  

  Business Response

  Date: 04/02/2025

  Dear *******,

  We acknowledge your frustration regarding your delivery experience and the difficulties you've encountered when trying to request support.
  Our records confirm that your parcel was successfully delivered on January 10, 2025, at 11:54 AM. We understand that you have been unable to create a support ticket due to a system error, and we sincerely regret any inconvenience this has caused.
  If you are experiencing issues with your tracking number, please ensure it has been entered correctly. If the issue persists, we recommend reaching out to the sender (retailer) for further assistance, as they may be able to provide additional details regarding your order.
  We appreciate your patience and are happy to assist with any further concerns.
  Best regards,

  UniUni

• Initial Complaint

  Date:09/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These two parcel for which I have included have never been delivered one is showing that it was out for delivery the 26 of December that's the last scan .The other one is showing received at local warehouse on December 9 for the last scan have yet to see either package .Uni Uni is not updating the scans nor delivering these packages I just want my missing parcels as these were for my intellectually challenged child for Christmas

  

  Business Response

  Date: 04/02/2025

  Dear *******,

  We sincerely acknowledge your frustration regarding the delays with your parcels and understand how disappointing this must have been, especially since they were intended for Christmas.
  After reviewing our records:
  Tracking #JY24C810U446003808 was delayed due to customs processing before being delivered on January 20, 2025, at 3:02 PM to *********************************************
  Tracking #JY24BV10U446012136 faced delays in processing but was successfully delivered on January 17, 2025, at 10:03 AM to the same address.
  We sincerely regret that these delays prevented your parcels from arriving on time and apologize for any inconvenience this has caused. Please let us know if theres anything else we can assist you with.
  Best regards,

  UniUni

  Customer Answer

  Date: 05/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni hasn't delivered my parcels, It's been well over a month for some, longer with other parcels. I tried numerous times to contact them with no results. I have been waiting for quite a few parcels, Some TEMU thankfully gave me money back for. Very frustrating. I will never do business with a company that will have them shipping the parcels with uniuni!! DO THE FRICKEN JOB YOUR PAID TO DO UNIUNI!!

  

  Business Response

  Date: 04/02/2025

  Dear *****,

  We acknowledge your frustration regarding the delays with your parcels and appreciate the opportunity to address your concerns.
  After reviewing your case:
  Tracking #JY24CJ10U446010808 is currently being scheduled for a second delivery.
  Tracking #***************** appears to be incorrect, and we require the correct tracking number to investigate further.
  We understand that extended wait times for deliveries can be frustrating, and we regret any inconvenience this has caused. If you have additional tracking numbers for the missing parcels, we would be happy to look into them for you.
  Please feel free to update your support ticket with the correct tracking information so we can assist you further.
  Best regards,

  UniUni

• Initial Complaint

  Date:09/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Driver completing a delivery walked on my newly paved driveway and then walked and scraped his shoes all over my brand new paver walkway, leaving tar marks everywhere. I ran outside and told him to call his manager, and he ran to his car and drove away. I started a ticket with their customer service and they refuse to acknowledge me.

  

  Business Response

  Date: 04/02/2025

  Dear ******,

  We sincerely apologize for the oversight regarding your support ticket. After reviewing your case, we found that when it was escalated to our leadership team, the ticket was accidentally closed by the agent. We have since reopened the ticket and have instructed our leadership team to review the matter and provide a resolution within 48 hours.
  We understand your frustration regarding the incident with the driver, and we take this matter seriously. Our team is actively investigating and will follow up with you as soon as possible.
  We truly appreciate your patience and will ensure that your concerns are properly addressed. Please let us know if you have any additional details youd like us to consider as we work toward a resolution.
  Best regards,

  UniUni

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 22786039
  
  I am rejecting this response because the issue has not been solved yet. Please pay for the damages and then I will close this case. I will follow up via email. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 06/02/2025

  Dear ******,
  Thank you for your response. We understand your concerns and appreciate your patience as we work through this matter.
  Please note that as part of our BBB complaint response process, we are required to address all inquiries within a set timeframe and cannot place the case on hold. We will continue to provide updates and follow up accordingly until the matter is resolved.
  Currently, we are verifying the situation with the Station Manager to ensure a prompt resolution. We hope to have more information soon and will keep you updated as we proceed.
  If you have any further questions in the meantime, please feel free to reach out.
  Best regards,
  UniUni 

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is not delivering my package and I have called them four times where they tell me it will be guaranteed that day and again not delivered - with rude customer service on the phone and very unhelpful service. The package has stated it has been out for delivery for 5 days. I also have a second package with them and they claimed they attempted to deliver when they did not as I was home every time they claimed to have attempted a delivery and and refusing to redeliver it.

  

  Business Response

  Date: 17/01/2025

  Dear Ashlyn,

  Thank you for reaching out to us regarding your recent delivery experience. We sincerely apologize for the inconvenience youve experienced with the delivery process and for any frustration caused during your interactions with our customer service team.
  After thoroughly reviewing your case, we are pleased to confirm that your parcel was successfully delivered on January 8, 2025, at 5:02 PM to the following address:
  **********************************************************************
  For your reference, we have attached the Proof of Delivery (POD).
  We regret the delays and communication challenges you faced and appreciate you bringing these issues to our attention. Your feedback is invaluable and will help us improve our service processes moving forward.
  If you have any further concerns or require additional assistance, please dont hesitate to reach out. We are here to help.
  Thank you for your patience and understanding.
  Best regards,

  UniUni

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9/2024 I had two packages that were assigned to a delivery driver at UniUni. 9:37:19am 9:37:21 Out for delivery 9:53:42 a delivery attempt was made (complete nonsense as I was home and have cameras on my whole property to confirm) 10:16:30 parcel returned to warehouse (**********)Ive started numerous tickets, Ive called numerous times only to be told to watch my email, I was told uniuni doesnt deliver to me when thats a lie as my wife has had her packages delivered without problem. These items were my Christmas gifts for my family. I want my two packages with tracking number JY24BU10U446202671 given to me and released from your warehouse where it has been held captive since December 9/2024. UniUni needs to also stop lying to the people they are delivering for and I want there website to put actual facts instead of the lies that they make deliveries when in fact they do nothing of the sort.

  

  Business Response

  Date: 17/01/2025

  Dear *******,

  Thank you for contacting us regarding your recent delivery experience. We sincerely apologize for the inconvenience caused by the delays and miscommunication surrounding your packages. We understand how important these items are to you and the frustration this situation has caused.
  After reviewing your case, we have confirmed that your address is outside of our delivery area. To ensure you receive your packages, we offered the option to pick them up directly from our warehouse in *******, **. As of now, we consider this matter resolved, as the packages remain available for collection.
  We regret any confusion caused by the tracking updates and any miscommunication during your interactions with our team. Your feedback is incredibly important, and we are actively working to improve our systems and processes to provide more accurate information and better customer service in the future.
  If you require further assistance or have any questions regarding the pickup, please dont hesitate to contact us. We truly appreciate your patience and understanding.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Complaint: 22783093
  
  I am rejecting this response because: 

  I have asked for your address multiple times and I was told that it was not an option and was even hung up on. I am working out of town now in *********** bc. I would like for it to be put into Canada post mail to where I am working at, id like for it to have a tracking number also so I can be assured that it has been put into the post. Im only asking this because Ive been lied to throughout this whole experience. 

  ******************************************************************

  Thank you
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 29/01/2025

  Dear *******,
  We understand your frustration and sincerely apologize for the difficulties you have faced in this process. We recognize that clear communication is essential, and we regret any previous misunderstandings.
  As discussed on another forum (LinkedIn), your parcel is currently awaiting pickup from the warehouse when you return to the city. Unfortunately, we are unable to send the package via Canada Post as we are not authorized by the vendor to coordinate alternative delivery services outside of the UniUni network.
  If you are unable to pick up the parcel as planned, we recommend reaching out to your vendor to discuss potential next steps, such as a replacement or alternative shipping arrangements.
  We appreciate your patience and regret any inconvenience this has caused. Please let us know if theres anything further we can assist with.
  Best regards,
  UniUni 

  Customer Answer

  Date: 29/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Since I am working out of town UniUni has put my parcel in the warehouse in ******* and when I am back in town I will pick it up. I will be back in town February 15th so I will be at the UniUni warehouse within a couple days after that. I want to thank you BBB for your help and thank UniUni wherever you are with your responses and helping me be in contact with my parcel. I appreciate all youve done. 

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been waiting for parcels that have been shipped from ****. Some of these parcels were shipped back to TEMU because uniuni said it couldn't be delivered...not true!! Some have been sitting at their warehouse in ******* since November. I have made multiple attempts to contact about my parcels, no luck!!

  

  Business Response

  Date: 17/01/2025

  Dear ******,

  Thank you for reaching out to us regarding your parcels from TEMU. We sincerely apologize for the frustration and inconvenience youve experienced while attempting to resolve this matter.
  After reviewing the tracking numbers you provided (JY24CQ1OU446068462 and JY24CG1OU446012114), we were unable to locate these parcels in our system. To assist you further, we kindly request that you verify the tracking numbers and ensure they are accurate.
  If possible, please provide the following information to help us investigate:
  A screenshot or copy of the tracking information from the sender (TEMU).
  Any additional details, such as the shipping date or order confirmation.
  We are committed to resolving this issue as quickly as possible and ensuring that your concerns are addressed. Please reply to this email with the requested information, and our team will take immediate action to assist you.
  Thank you for your patience and understanding. We look forward to hearing from you soon.
  Best regards,

  UniUni

  Customer Answer

  Date: 18/01/2025

   
  Complaint: 22782435
  
  I am rejecting this response because: They made a shipping label for Canada Post tracking number **************** but Canada post hasn't received the package yet. Smart uniuni. This company ***** big time.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 29/01/2025

  Dear ******,

  Thank you for reaching out regarding your parcels. We understand how frustrating this situation is, and we appreciate your patience as we investigate.
  After thoroughly searching our system and checking universal tracking platforms such as *********** and **************, we were unable to locate the provided tracking numbers. Our records indicate that these parcels were never received by UniUni.
  Since we did not receive these shipments, we recommend contacting your vendor (TEMU) directly to discuss your options, including a potential replacement or refund. We regret that we are unable to assist further in this case but appreciate your understanding.
  If you require any additional information, please let us know.
  Best regards,
  UniUni 

  Customer Answer

  Date: 30/01/2025

   
  Complaint: 22782435
  
  I am rejecting this response because: Uni did receive this parcel at the warehouse in ********
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/02/2025

  Dear ******,
  Thank you for reaching out regarding your parcels from TEMU. We understand your frustration and appreciate the opportunity to clarify this matter.
  After thoroughly reviewing the tracking numbers you provided (JY24CQ1OU446068462 and JY24CG1OU446012114), we were unable to locate these parcels in our system. If you attempt to track them on our website, you will receive an error code, indicating that these tracking numbers are not registered in our network.
  As a result, we are unfortunately unable to assist further. We strongly encourage you to contact TEMU directly, as they will be able to verify the shipping details and provide next steps regarding your order.
  We regret that we cannot be of more help in this situation and appreciate your understanding.
  Best regards,
  UniUni

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 22782435
  
  I am rejecting this response because: This is a waste of time and getting no where. I have sent proof. I don't not care they don't have it in their system. I'm done. This is the worst company ever. I will never do business with them or any other company that ships with them!!
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my item and it has been out for delivery since the 29th of December and it confirms it is with a driver. It is January 7th and I have no item. I have contacted their customer support and they said it would be arriving next day, and it did not. The emails i have sent claim they will send me an email updating me in 72 hours and they have not replied.

  

  Business Response

  Date: 16/01/2025

  Dear Aiden,

  Thank you for reaching out to us regarding your recent delivery. We sincerely apologize for the delay in receiving your parcel and for the lack of timely updates from our support team. We understand how frustrating this has been and appreciate your patience while we investigate further.
  After reviewing your case, weve confirmed that your parcel was successfully delivered on January 11, 2025, at 3:53 PM to the following address:
  *****************************************************************
  To assist you further, weve attached the Proof of Delivery (POD) for your reference. If you are unable to locate the package, we recommend the following steps:
  Check Surrounding Areas: The parcel may have been left in a secure location near your residence (e.g., porch, back door, or other accessible areas).
  Verify with Household Members or Neighbors: Someone at your residence or a nearby neighbor may have accepted the package on your behalf.
  We deeply regret the inconvenience caused by the delays and communication gaps during this process. Please let us know if you have additional questions or need further assistance, and we will do our best to help.
  Thank you for giving us the opportunity to address this matter.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** received my packages

  

  Business Response

  Date: 16/01/2025

  **** ****,

  Thank you for reaching out to us regarding your package delivery. We understand how important this matter is to you, and we want to assist in resolving it as quickly as possible.
  According to our records, your package was successfully delivered on January 8, 2025, at 1:10 PM to the following address:
  ************************************************************************************************
  To assist further, weve attached the Proof of Delivery (POD) for your reference. If you are unable to locate your package, we recommend the following steps:
  Check Surrounding Areas: Occasionally, packages may be left in safe locations near your residence (e.g., porch, back door, or with a neighbor).
  Verify with Household Members or Neighbors: Someone at the address or a neighbor may have accepted the package on your behalf.
  If you need any additional information or support from our end, please let us know, and well be happy to help.
  We sincerely apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this matter.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was attempted to be delivered on Dec 24 and we were there just with the door locked, there was a call for service button but not a problem. contacted service twice since requesting second delivery arrangements and no response using the chatbot. tried phoning but the menu just loops. tried using the contact form and it does not work. Submitted a third ticket through the chat bot today.

  

  Business Response

  Date: 16/01/2025

  Dear ******,

  Thank you for reaching out to us regarding your parcel delivery experience. We sincerely apologize for the challenges you've faced and the lack of timely resolution to your inquiries. After reviewing your case, we discovered that your support ticket was inadvertently marked as Pending, which temporarily removed it from the agents queue. This was an error on our part, and we deeply regret the inconvenience it caused.
  We have since corrected the issue and prioritized the booking of your second delivery. Your parcel is now scheduled for an immediate priority booking, and we will ensure that it is reattempted as quickly as possible.
  To address your concerns:
  December 24 Delivery Attempt: We understand your frustration with the unsuccessful delivery attempt despite being present.
  Service Challenges: Your feedback about the chatbot, contact form, and phone menu has been noted and escalated to our technical team for review and improvement.
  Second Delivery Request: Your request has now been resolved with immediate action to ensure a prompt delivery.
  We are committed to ensuring your parcel is successfully delivered, and our team will closely monitor this case to prevent further delays. Should you have any additional questions or require further assistance, please dont hesitate to contact us directly.
  Thank you for your patience and understanding as we work to improve our processes and provide a better experience.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****