Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an order from Yesstyle with the tracking number GV25US00U001284755. This order was out for delivery on 2/27/2025 by Uniuni. During the morning on 2/28/2025, I noticed Uniuni called at 12:37AM to attempt to deliver the package. I also received an email from Yesstyle at 1:45AM stating delivery attempt was failed. I am confused as to why they even attempted to deliver a package after midnight. The delivery status is now stuck at "Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible)". I would like my package to be redelivered under normal operating hours. Thank you.

  

  Business Response

  Date: 05/03/2025

  Dear Yuki,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any confusion regarding the delivery attempt outside of normal operating hours. We understand that this may have caused frustration, and we appreciate your patience while we reviewed your case.
  Upon investigation, we can confirm that your package was successfully delivered on February 28, 2025, at 16:54:51 to *************************************************. A Proof of Delivery (POD) photo has been included for your reference.
  If you are unable to locate your package, we recommend checking with household members, neighbors, or your building management. Should you need any further assistance, please do not hesitate to contact our customer support team.
  We truly appreciate your patience and thank you for bringing this to our attention.
  Best regards,
  UniUni 

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered items on Fashion Nova. Never had a problem with them as far a shipping was concerned because they used either *** or ****** I always planned so that my items be dropped to a location ( Staples or Super C), so that I am able to get it myslef and that it does not get stolen or that the drivers wasted time delivering while I am not home. This last delivery has handed of to ******* BY ***. Once I saw that information on the *** website, I know I would not get it. And here we are..I mean comments on ****** as well as comments on the BBB website, regarding this company are very telling.On the 26th : Delivery attempt. Wrong adress. which is weird; This is not my first order with the shipper; return to sender On the 27th : On delivery, in my area...Not received on the 27th Today, is the 28th and there is no update on delivery; it is still dated as yesterday. I keep trying to reach the company but to no avail; The Bot ia of no use. THE INFORMATION IN NOT UP TP DATE NO ONE CALLED!!!

  

  Business Response

  Date: 09/03/2025

  Dear *******,

  Thank you for reaching out and sharing your concerns. We want to first acknowledge the frustration youve experienced with this delivery especially given the issues you mentioned around past deliveries, lack of updates, and difficulty reaching support. Please accept our sincere apologies for any inconvenience this has caused.
  After reviewing the shipment details, we would like to confirm that your parcel was successfully delivered on February 28, 2025, at 17:34:45 to the following address:
  *********************************************************************
  As part of our standard delivery process, a Proof of Delivery (POD) photo was captured and is attached here for your reference.
  We understand how important it is to feel confident in receiving your packages, and we take your feedback seriously. If you have any concerns regarding this delivery or the condition of the parcel, please let us know we are here to assist you.
  Thank you again for bringing this to our attention.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was never delivered. Only a notice of "failed delivery attempt". Their website recommends to open a ticket however their customer support ticket system is not functional. Every time I have attempted to submit a support ticket for issue there is a pop-up stating "Failed to create ticket. Please try again". There was never a delivery attempt as noted by camera review. This has happened multiple times on multiple packages. Speaking with customer service on the phone gave zero additional details into resolving this issue.

  

  Business Response

  Date: 09/03/2025

  Dear ****,

  First and foremost, we would like to extend our sincere apologies for the ongoing frustration and inconvenience you have experienced. We understand how unacceptable this situation has been, especially given the repeated issues and lack of resolution to date.
  We want to address your concerns directly:
  Failed Delivery Attempt & No Actual Attempt Made: We acknowledge and take seriously your report that no delivery attempt was made, despite a "failed delivery attempt" notice in our system. We also understand and respect that you have reviewed your security cameras and confirmed no driver visited your address. This has been escalated internally to our operations and dispatch team for investigation, and we will be addressing this with the courier responsible.
  Second Delivery Booking: We have located your customer support ticket and have already sent a clarification email to confirm your shipping details. Once we receive your confirmation, we are prepared to immediately book a second delivery attempt to ensure your package reaches you as intended.
  Customer Support System Failures: We are very sorry to hear that you encountered repeated failures when attempting to submit a support ticket through our website. This is unacceptable and not the experience we strive to provide. We have escalated this issue to our technical team to investigate and resolve the "Failed to create ticket" error. In the meantime, we will personally monitor your case to ensure you are supported without relying solely on the system.
  Customer Service Calls: We also regret that your calls to customer service did not yield meaningful support or answers. This feedback is extremely important and has been relayed to management for training and quality review purposes.
  Next Steps:
  Please check your email for our clarification request so we can arrange the redelivery promptly.
  Alternatively, if easier, you may respond directly here with confirmation of your current delivery address.
  We will monitor your case directly to ensure this is handled correctly moving forward.
  Once again, we offer our sincerest apologies for the trouble this has caused. You have our commitment that we are working to resolve this properly and to improve the overall customer experience to prevent this from happening again.
  Sincerely,
  UniUni

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had an **** package that was delivered to the wrong address. The delivery confirmation photos clearly show an apartment that is not mine, not even in the same neighborhood. I contacted UniUni to resolve and was asked to provide a picture of my apartment's front door/porch area, which I provided. They informed me I'd hear back from them within 24 hours. I did not. I called back and they told me it would be 48 hours. I called back 3 days later after no response. I was told that I would receive a certificate to provide to the **** seller so I could receive a replacement or refund. They told me it would be expedited and to expect it in my email later that day. I did not receive it. Now they hang up on me as soon as I give them the tracking number. I thought it was an accidental disconnect at first, but after three times in a row I know it's intentional. This company is behaving so poorly, I'm pretty sure it's criminal.

  

  Business Response

  Date: 09/03/2025

  Good day,

  First and foremost, we would like to extend our sincerest apologies for the frustration and distress caused by this situation. We fully understand how concerning and unacceptable this experience has been, and we regret the delays and lack of clear communication throughout the process.
  We can confirm that a formal letter regarding your case was sent to you on Tuesday, March 4, 2025, at 10:57 AM.
  Additionally, we acknowledge that the delivery photo provided does not align with your address, and you appropriately supplied a photo of your actual residence for verification. We also regret the delays in providing the certificate to assist you with your claim through *****
  We sincerely apologize for any inconvenience caused and appreciate the time you took to bring these concerns to our attention. Your feedback has been escalated internally for review to improve our future service.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:28/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Temu on February 20, 2025, for a total of $23.26 in Temu credit and 84 in cash. The package was sent through a company called UniUni, based in ******. *** had similar issues with other companies before, so I was already on guard. I did some research and found that UniUni has a lot of negative reviews and complaints about stealing, lying, breaking packages, and more. Theres no way to contact them, which is a huge red flag. I tried reaching out to them through their website and gave them an alternate address just in case. Today, February 27, 2025, they said they were out for delivery, but about an hour ago, they said the carrier couldnt deliver my package. I had a feeling this might happen, so I asked Temu not to send my packages through them, but it didnt stop them. Ive been calling this company for seven days straight to try and avoid this issue. I have a feeling that companies like this, which arent based in the ************* and arent big companies like **** or *****, have these problems and dont have any customer service. Ive attached multiple reviews from other people about this company, what theyre claiming the issue is with the delivery, and other proof. I also have an audio recording from my phone that shows what the process is like and what happens when you try to make a phone call to this company. Im calling the right number. Ive sent out at least two tickets now to try and get this resolved. Theyre saying theyre sending my package back to the original country it came from, but I dont want that. I just want them to do their job and deliver my package or give me an address to their warehouse where I can pick it up myself. I wont tolerate my package being stolen or lied to. I hope they can help me out with this. Thanks!

  

  Business Response

  Date: 05/03/2025

  Dear Anayah,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration caused by your recent delivery experience, and we appreciate the opportunity to clarify the situation.
  After reviewing your support tickets, we can confirm that our team successfully booked a second delivery after your package was returned to the warehouse. Your package is currently out for delivery today and should arrive within the next 48 hours.
  We understand your concerns about tracking and communication. UniUni provides customer support through our website, phone, and ticketing system, and we strive to assist all customers as efficiently as possible. We regret any difficulty you may have experienced when trying to reach us and appreciate your patience.
  If you have any further concerns or need updates on your delivery, please dont hesitate to contact our customer support team directly. We appreciate your feedback and are committed to improving our services.
  Best regards,
  UniUni 

• Initial Complaint

  Date:27/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is impossible. I literally just talked to them about calling me upon delivery since by buzzer is broken after spending over 20 mins on hold. Once again no call and now the product is heading back to the warehouse. They actually lost a previous order of mine. I imagine theft must be rampant here. And to make matters even worse, I can't even submit a ticket to customer service so now I am supposed to sit and wait another at least 20 mins on hold just to reiterate the same simple information - CALL ME. This isn't hard.

  

  Business Response

  Date: 05/03/2025

  Dear Sebastian,

  We sincerely apologize for the frustration youve experienced with your recent deliveries. We understand how important it is for you to receive your package without unnecessary delays, and we regret that your request to be called upon delivery was not followed.
  According to our records, your parcel was delivered on February 27, 2025, at 16:32:07 to Apartment ***********************************************************************. A Proof of Delivery (POD) photo was included with this response for your reference.
  We recognize that communication is key, and we truly regret any inconvenience caused by not receiving a call from the driver. While our team does their best to follow delivery instructions, we will be reviewing this internally to ensure that such requests are better handled in the future.
  If you are still unable to locate your package, we encourage you to check with your building management or neighbors. Additionally, if you need further assistance, please reach out to our customer service team, and we will do our best to resolve the issue as quickly as possible.
  We appreciate your feedback and your patience as we continue to improve our service. Please dont hesitate to contact us for any further clarification.
  Best regards,
  UniUni 

• Initial Complaint

  Date:26/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has delivered address to my apt complex on numerous occasions, on Feb 20 2025 they were to deliver pkg from ******** and without trying to contact me via txt or voice sent message saying driver could not reach me for more info. I can't get them to deliver pkg or return to ******** so can get my refund, sent numerous emails trying to resolve but always get the same response which says nothing

  

  Business Response

  Date: 05/03/2025

  Dear ***,

  Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration this situation has caused and understand how important it is to receive your package in a timely manner.
  Our customer service team has been actively working on scheduling a second delivery after confirming the necessary details. 
  Additionally, if you prefer to initiate a return through ****, we recommend contacting their support team to explore any available options while we continue to work on resolving your delivery concern.
  We truly appreciate your patience and would like to assist you further. Please let us know if you need any additional support.
  Best regards,
  UniUni 

  Customer Answer

  Date: 06/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:25/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitting this because Uniuni only seems to care when complaints are listed ******* order was supposed to be delivered days ago and I believe based on hundreds of similar scenarios, it will be stolen and marked as lost, or a fake delivery will be created. I need my package ******** fail to deliver my package because the error code said there is no unit number. It is a HOUSE. There is no unit numbers when you live in a house. I called you and logged two tickets to verify address, received no response and nobody picked up. Finally the next day after 2 hours on hold, somebody picked up and assured me address is correct and they will try again tomorrow. They tried again and the same thing occurred, no unit number error. Clearly they are not communicating to anyone, their entire customer service is just incompetent low level positions that put your tracking into the same site and read to you what it says. Seriously? Called back after failed delivery again, was told I can pick up monday and they will let me know address and when it is ready. Of course, I received nothing, and Monday came and nobody reached out. Currently the package is marked as delivering back to warehouse. I called back one final time and was hung up on, and the menu keeps looping. I am not sure if they took an extra step to block my number, or their phone system is as useless as their customer support. I expect ********************** to respond to this claiming falsely that the package is lost or some other meager excuse. Your business is atrocious, shady and you need to come to terms with yourself.

  

  Business Response

  Date: 26/02/2025

  Dear ****,

  We sincerely apologize for the delays and frustration you have experienced with your delivery. We understand how important this package is to you and appreciate you bringing your concerns to our attention.
  After reviewing your case, we can confirm that your parcel experienced a failed delivery attempt on February 26, 2025, at 10:34 AM. While we cannot confirm the exact reason, failed deliveries can occur due to factors such as difficulty finding parking, locating the correct address, or other unexpected challenges.
  Your delivery has been automatically rescheduled and will be reattempted within the next ************************************************************************************** completing the delivery, we encourage you to provide them at this time.
  We regret any inconvenience this has caused and appreciate your patience as we work to complete your delivery as soon as possible. Our team remains actively engaged in your support ticket and will provide updates as needed.
  Best regards,
  UniUni 

• Initial Complaint

  Date:25/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was supposed to be delivered 2/21/2025. UniUni couldn't deliver and claimed my address didn't exist. I have lived in the same home for a decade. I was informed it would be rescheduled in ***** hours. It has now been 4 days or 96 hours without any update or change in status. Every day it is late I am losing money. When I called UniUni they told me I had to wait for it to be rescheduled. If the package isn't delivered today it will be 120 hours of delay with no explanation.

  

  Business Response

  Date: 26/02/2025

  Dear ****,

  We sincerely apologize for the repeated delivery issues and the frustration this has caused. We understand the impact of these delays and appreciate your patience while we work to resolve this matter.
  After reviewing your case, we can confirm that your package experienced failed delivery attempts on February 21, 2025, at 5:53 PM and again on February 26, 2025, at 7:50 AM. We have escalated this to our warehouse team for verification and are currently awaiting further details regarding the issue.
  As soon as we receive an update, we will follow up with you to provide the next steps. We appreciate your patience and assure you that we are actively working to resolve this situation as quickly as possible.
  Best regards,
  UniUni 

  Customer Answer

  Date: 28/02/2025

   
  Complaint: 22986865
  
  I am rejecting this response because: There is no resolution.
  
  Sincerely,
  
  **** Ban

  

  Business Response

  Date: 09/03/2025

  Dear Mr. ************* you for your response. We understand and acknowledge your frustration, and we apologize that you feel this matter has not been properly resolved.
  Upon review, our records confirm that your parcel was successfully delivered on February 27, 2025, at 14:30:59 to the following address:
  ***********
  As part of our standard procedure, a Proof of Delivery (POD) photo was captured and is attached for your reference.
  We sincerely regret any confusion or inconvenience this situation may have caused. Should you have any concerns regarding this delivery or require further assistance, please do not hesitate to reach out we are here to help.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:24/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I preordered a product and it shipped about a month ago. Since 1/17 it has been in UniUni hands. I have tried emailing and calling customer service to no avail. They had two failed delivery attempts on 2/16 but I never saw them. The package was sent back to the warehouse where it now says scanned parcel processing delay, five days later. It has been like this for two days. The tracking number is UUS51H0462845647259. I would like the company to deliver the package to my address *************************************************.

  

  Business Response

  Date: 26/02/2025

  Dear ****,

  We sincerely apologize for the delay in receiving your package and understand how frustrating this situation has been.
  After reviewing your support ticket, we can confirm that your parcel has been marked as missing, and our warehouse has already implemented a procedure to locate it. In most cases, parcels are found within 14 days and immediately scheduled for delivery. During this time, our team is actively working to resolve the issue, and we appreciate your patience as we go through this process.
  Additionally, we have noted your updated address (**************************************************), and if the package is located, it will be redirected accordingly.
  Our team remains actively engaged in your support ticket and will provide you with updates as soon as we have more information. Please know that we are treating this matter as a priority and will reach out as soon as there is an update on the status of your package.
  Thank you for your patience and understanding.
  Best regards,
  UniUni 

  Customer Answer

  Date: 28/02/2025

   
  Complaint: 22982537
  
  I am rejecting this response because:I still do not have the package. Until the package is found and delivered I will not be satisfied with the response.
  
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 09/03/2025

  Dear Mr. **************** you for your response. We fully understand your frustration and disappointment regarding the handling of this delivery, and we sincerely apologize for the inconvenience this has caused.
  At this stage, we must confirm that your parcel is considered lost. We recognize that this is not the resolution you were hoping for, and we understand that until your package is physically received, you will not consider this matter resolved.
  To move forward, a senior representative from our team will be reaching out to you directly via your support ticket to offer a resolution. We are committed to working with you to bring this matter to a fair and timely conclusion.
  Again, we deeply regret the situation and appreciate your patience as we work toward a resolution.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******