Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 9/2024 I had two packages that were assigned to a delivery driver at UniUni. 9:37:19am 9:37:21 Out for delivery 9:53:42 a delivery attempt was made (complete nonsense as I was home and have cameras on my whole property to confirm) 10:16:30 parcel returned to warehouse (**********)Ive started numerous tickets, Ive called numerous times only to be told to watch my email, I was told uniuni doesnt deliver to me when thats a lie as my wife has had her packages delivered without problem. These items were my Christmas gifts for my family. I want my two packages with tracking number JY24BU10U446202671 given to me and released from your warehouse where it has been held captive since December 9/2024. UniUni needs to also stop lying to the people they are delivering for and I want there website to put actual facts instead of the lies that they make deliveries when in fact they do nothing of the sort.

  

  Business Response

  Date: 17/01/2025

  Dear *******,

  Thank you for contacting us regarding your recent delivery experience. We sincerely apologize for the inconvenience caused by the delays and miscommunication surrounding your packages. We understand how important these items are to you and the frustration this situation has caused.
  After reviewing your case, we have confirmed that your address is outside of our delivery area. To ensure you receive your packages, we offered the option to pick them up directly from our warehouse in *******, **. As of now, we consider this matter resolved, as the packages remain available for collection.
  We regret any confusion caused by the tracking updates and any miscommunication during your interactions with our team. Your feedback is incredibly important, and we are actively working to improve our systems and processes to provide more accurate information and better customer service in the future.
  If you require further assistance or have any questions regarding the pickup, please dont hesitate to contact us. We truly appreciate your patience and understanding.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Complaint: 22783093
  
  I am rejecting this response because: 

  I have asked for your address multiple times and I was told that it was not an option and was even hung up on. I am working out of town now in *********** bc. I would like for it to be put into Canada post mail to where I am working at, id like for it to have a tracking number also so I can be assured that it has been put into the post. Im only asking this because Ive been lied to throughout this whole experience. 

  ******************************************************************

  Thank you
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 29/01/2025

  Dear *******,
  We understand your frustration and sincerely apologize for the difficulties you have faced in this process. We recognize that clear communication is essential, and we regret any previous misunderstandings.
  As discussed on another forum (LinkedIn), your parcel is currently awaiting pickup from the warehouse when you return to the city. Unfortunately, we are unable to send the package via Canada Post as we are not authorized by the vendor to coordinate alternative delivery services outside of the UniUni network.
  If you are unable to pick up the parcel as planned, we recommend reaching out to your vendor to discuss potential next steps, such as a replacement or alternative shipping arrangements.
  We appreciate your patience and regret any inconvenience this has caused. Please let us know if theres anything further we can assist with.
  Best regards,
  UniUni 

  Customer Answer

  Date: 29/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Since I am working out of town UniUni has put my parcel in the warehouse in ******* and when I am back in town I will pick it up. I will be back in town February 15th so I will be at the UniUni warehouse within a couple days after that. I want to thank you BBB for your help and thank UniUni wherever you are with your responses and helping me be in contact with my parcel. I appreciate all youve done. 

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:08/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been waiting for parcels that have been shipped from ****. Some of these parcels were shipped back to TEMU because uniuni said it couldn't be delivered...not true!! Some have been sitting at their warehouse in ******* since November. I have made multiple attempts to contact about my parcels, no luck!!

  

  Business Response

  Date: 17/01/2025

  Dear ******,

  Thank you for reaching out to us regarding your parcels from TEMU. We sincerely apologize for the frustration and inconvenience youve experienced while attempting to resolve this matter.
  After reviewing the tracking numbers you provided (JY24CQ1OU446068462 and JY24CG1OU446012114), we were unable to locate these parcels in our system. To assist you further, we kindly request that you verify the tracking numbers and ensure they are accurate.
  If possible, please provide the following information to help us investigate:
  A screenshot or copy of the tracking information from the sender (TEMU).
  Any additional details, such as the shipping date or order confirmation.
  We are committed to resolving this issue as quickly as possible and ensuring that your concerns are addressed. Please reply to this email with the requested information, and our team will take immediate action to assist you.
  Thank you for your patience and understanding. We look forward to hearing from you soon.
  Best regards,

  UniUni

  Customer Answer

  Date: 18/01/2025

   
  Complaint: 22782435
  
  I am rejecting this response because: They made a shipping label for Canada Post tracking number **************** but Canada post hasn't received the package yet. Smart uniuni. This company ***** big time.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 29/01/2025

  Dear ******,

  Thank you for reaching out regarding your parcels. We understand how frustrating this situation is, and we appreciate your patience as we investigate.
  After thoroughly searching our system and checking universal tracking platforms such as *********** and **************, we were unable to locate the provided tracking numbers. Our records indicate that these parcels were never received by UniUni.
  Since we did not receive these shipments, we recommend contacting your vendor (TEMU) directly to discuss your options, including a potential replacement or refund. We regret that we are unable to assist further in this case but appreciate your understanding.
  If you require any additional information, please let us know.
  Best regards,
  UniUni 

  Customer Answer

  Date: 30/01/2025

   
  Complaint: 22782435
  
  I am rejecting this response because: Uni did receive this parcel at the warehouse in ********
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/02/2025

  Dear ******,
  Thank you for reaching out regarding your parcels from TEMU. We understand your frustration and appreciate the opportunity to clarify this matter.
  After thoroughly reviewing the tracking numbers you provided (JY24CQ1OU446068462 and JY24CG1OU446012114), we were unable to locate these parcels in our system. If you attempt to track them on our website, you will receive an error code, indicating that these tracking numbers are not registered in our network.
  As a result, we are unfortunately unable to assist further. We strongly encourage you to contact TEMU directly, as they will be able to verify the shipping details and provide next steps regarding your order.
  We regret that we cannot be of more help in this situation and appreciate your understanding.
  Best regards,
  UniUni

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 22782435
  
  I am rejecting this response because: This is a waste of time and getting no where. I have sent proof. I don't not care they don't have it in their system. I'm done. This is the worst company ever. I will never do business with them or any other company that ships with them!!
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my item and it has been out for delivery since the 29th of December and it confirms it is with a driver. It is January 7th and I have no item. I have contacted their customer support and they said it would be arriving next day, and it did not. The emails i have sent claim they will send me an email updating me in 72 hours and they have not replied.

  

  Business Response

  Date: 16/01/2025

  Dear Aiden,

  Thank you for reaching out to us regarding your recent delivery. We sincerely apologize for the delay in receiving your parcel and for the lack of timely updates from our support team. We understand how frustrating this has been and appreciate your patience while we investigate further.
  After reviewing your case, weve confirmed that your parcel was successfully delivered on January 11, 2025, at 3:53 PM to the following address:
  *****************************************************************
  To assist you further, weve attached the Proof of Delivery (POD) for your reference. If you are unable to locate the package, we recommend the following steps:
  Check Surrounding Areas: The parcel may have been left in a secure location near your residence (e.g., porch, back door, or other accessible areas).
  Verify with Household Members or Neighbors: Someone at your residence or a nearby neighbor may have accepted the package on your behalf.
  We deeply regret the inconvenience caused by the delays and communication gaps during this process. Please let us know if you have additional questions or need further assistance, and we will do our best to help.
  Thank you for giving us the opportunity to address this matter.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** received my packages

  

  Business Response

  Date: 16/01/2025

  **** ****,

  Thank you for reaching out to us regarding your package delivery. We understand how important this matter is to you, and we want to assist in resolving it as quickly as possible.
  According to our records, your package was successfully delivered on January 8, 2025, at 1:10 PM to the following address:
  ************************************************************************************************
  To assist further, weve attached the Proof of Delivery (POD) for your reference. If you are unable to locate your package, we recommend the following steps:
  Check Surrounding Areas: Occasionally, packages may be left in safe locations near your residence (e.g., porch, back door, or with a neighbor).
  Verify with Household Members or Neighbors: Someone at the address or a neighbor may have accepted the package on your behalf.
  If you need any additional information or support from our end, please let us know, and well be happy to help.
  We sincerely apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this matter.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was attempted to be delivered on Dec 24 and we were there just with the door locked, there was a call for service button but not a problem. contacted service twice since requesting second delivery arrangements and no response using the chatbot. tried phoning but the menu just loops. tried using the contact form and it does not work. Submitted a third ticket through the chat bot today.

  

  Business Response

  Date: 16/01/2025

  Dear ******,

  Thank you for reaching out to us regarding your parcel delivery experience. We sincerely apologize for the challenges you've faced and the lack of timely resolution to your inquiries. After reviewing your case, we discovered that your support ticket was inadvertently marked as Pending, which temporarily removed it from the agents queue. This was an error on our part, and we deeply regret the inconvenience it caused.
  We have since corrected the issue and prioritized the booking of your second delivery. Your parcel is now scheduled for an immediate priority booking, and we will ensure that it is reattempted as quickly as possible.
  To address your concerns:
  December 24 Delivery Attempt: We understand your frustration with the unsuccessful delivery attempt despite being present.
  Service Challenges: Your feedback about the chatbot, contact form, and phone menu has been noted and escalated to our technical team for review and improvement.
  Second Delivery Request: Your request has now been resolved with immediate action to ensure a prompt delivery.
  We are committed to ensuring your parcel is successfully delivered, and our team will closely monitor this case to prevent further delays. Should you have any additional questions or require further assistance, please dont hesitate to contact us directly.
  Thank you for your patience and understanding as we work to improve our processes and provide a better experience.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first attempt to deliver my package was made on December 29th, 2024. The Uniuni website states that a second attempt will be made within ***** hours, and I even called to schedule a second attempt. My package has not been moved since that time. I called four times to inquire about the package's status. Each time I was told that it would be delivered on the following day. I was unable to find out where my package is and why it's taking so long. Im sick and tired of waiting and hearing lies.

  

  Business Response

  Date: 16/01/2025

  Dear ******,

  Thank you for reaching out to us regarding your recent delivery experience. We sincerely apologize for the delays and lack of clear communication you encountered while waiting for your package.
  After thoroughly reviewing your case, we are pleased to confirm that your parcel was successfully delivered on January 8, 2025, at 12:44 PM to the following address:
  ******************************************************************************************************
  We deeply regret the frustration caused by the multiple delays and miscommunication during this process. Please know that we take your feedback seriously and are actively working to improve our service and communication processes to ensure a better experience for all our customers.
  If you are unable to locate your parcel or have any further concerns, please dont hesitate to contact us. Were here to assist you in any way we can.
  Thank you for your understanding and patience.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a missed delivery notice on 1/3/25. Per the website the order would automatically be reattempted within 2days. Nothing was reattempted over the weekend. I tried to submit a ticket on ********* to confirm my door code. Their online support ticket form didnot work & kept saying Failed to create ticket. Please Try again. By 1/6 the website still only has the missed delivery on 1/3 & says retry later . At 10:45 a.m. on I called. After a 30 mins wait( much of which was spent in a loop as the automatic system asks you the same questions ***eatedly & when you press the prompts it ***eats again). When i finally got a *** he said my order had been reattempted on 1/6. I informed him no one attempted, no one buzzed my apt & no one called that morning plus the online tracker had no such attempt made. Didnt even say it was out for delivery again. It was snowing so I suspect they just ****ed it attempted so they did not have to go out in bad weather. The *** took my ************ code & raised a ticket. At 3pm I got an email saying my package would be sent back to the warehouse within 24 ********** have to arrange a new delivery. I called again & after 40 minutes on hold a new *** advised me the order was showing attempted on 1/6 at 12:30pm. At that point I knew that the delivery driver NEVER attempted anything! I think the 2nd *** hung up on me. I did not get a call back. I called a 3rd time ( another 40 min wait). I asked to speak with a supervisor. By then it was around 5pm; I was advised I should get a call back in 20 mins or by end of business hours( 9pm). I did not get a call back. This has been a terrible customer experience! The companys online support ticket system does not work; their automated system does not properly work; their online tracking system either is not up to date or does not coincide with what the ***s over the phone can see & their delivery folks clearly lie & **** items as attempted when they were not. I still have no resolution.

  

  Business Response

  Date: 16/01/2025

  Dear *******,

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you experienced throughout this process. We have reviewed your case in detail and would like to provide clarification and an update.
  After receiving your support ticket on Monday, January 6, 2025, at 8:57 AM, an agent responded at 1:00 PM to confirm that the parcel would be automatically reattempted by the driver. We understand the delays and miscommunications in your experience were frustrating, and we regret that this led to additional stress.
  We are pleased to inform you that the parcel was successfully delivered on Tuesday, January 7, 2025, at 4:45 PM to:
  *****************************************************************************************************************
  Please find the Proof of Delivery (POD) attached for your reference.
  We recognize that your interactions with our support channels did not meet the standard of service you deserved. To address your concerns:
  Online Support Issues: Our technical team is reviewing the reported issues with our online ticketing system to ensure its reliability moving forward.
  Delivery Updates: We will investigate why discrepancies occurred between the online tracker and the information provided by our representatives to avoid such situations in the future.
  Customer Service: Your feedback regarding wait times, communication loops, and call handling has been escalated to our management team for review.
  We sincerely regret any stress caused by this experience and appreciate your patience while we worked to deliver your parcel. Please dont hesitate to reach out if you have any further questions or concerns.
  Thank you for giving us the opportunity to improve our service.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between December 15 2024 and January 6 2025, I made an order that after customs shipped through this company. According to the company, that package was supposed to arrive on December 31 2024 but the delivery failed. According to their website, there should have been a second attempt at delivery within 48 hours. There was no attempt and no update on the tracking number. I sent an email to customer service that was never responded to. On the morning of January 3 2025, I called the company to find out what the issue was. They updated my address for the package and added my phone number. They told me that the package would be delivered that day. The package was not delivered. I called again at the end of the day to ask why it had not been delivered and when I should expect my package. They said it would come within the next two days and that they resolved the issue with the address. The package was not ***************, January 6 2024 the tracking updated to say there was a scanned parcel processing delay. I called today and they claimed that meant the parcel was lost in transit. This seems to be their business model. As evidence by the multiple complaints to the BBB. When ordering from a company the consumer does not have the power to decide which company to ship through. Allowing Predatory shipping companies like Uni Express to accept parcels is a robbery of consumers.

  

  Business Response

  Date: 16/01/2025

  Good day,

  Thank you for reaching out to us and for your patience while we reviewed your case. We sincerely apologize for the issues youve experienced with your delivery and for the frustration caused by delays and miscommunication.
  After thoroughly investigating your concerns, we found your support ticket and confirmed that the second delivery for your package has been successfully booked. At this time, we are awaiting an available route for the delivery. Please rest assured that this is being prioritized, and we will provide an update as soon as a delivery date is confirmed.
  To address your concerns:
  Initial Delivery Attempt: We regret the failed delivery on December 31, 2024, and the lack of a timely reattempt.
  Communication Gaps: We apologize for the delay in responding to your initial email and any miscommunication during your calls. We understand how critical clear and accurate updates are and are taking steps to improve our communication processes.
  Tracking Updates: The processing delay noted on January 6, 2025, was caused by logistical challenges that have since been resolved, and we have prioritized your parcel for delivery.
  We are committed to ensuring your package is delivered as quickly as possible and will keep you informed every step of the way. Please dont hesitate to reach out to us directly if you have additional questions or concerns in the meantime.
  Thank you for your understanding and for giving us the opportunity to improve.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item, and was informed that it was out for delivery on Jan 1, 2025. I received a phone call from a number with nobody on the other end, so I was unable to speak to the driver, or answer the door and receive my items. Since then, *** received two more calls from this automated number, and three failed delivery notices. At no point has the driver made an attempt to buzz my apartment building or phone me so I can come downstairs to answer the door. At this point the items have been sent back to the warehouse. I have called customer service twice, and been told that the items will be delivered that day. There still have not been any attempts to contact me or deliver my items, and it has been five days. I would like my items delivered, and I would like confirmation that the driver will buzz my apartment!

  

  Business Response

  Date: 16/01/2025

  Dear *******,

  Thank you for reaching out to us and for bringing this matter to our attention. We sincerely apologize for the inconvenience youve experienced with your delivery and for the frustration caused by the lack of communication during previous delivery attempts.
  After reviewing your case, we have identified that a new shipping label was issued by the sender, which caused a slight delay in processing your parcel. Were happy to confirm that your parcel is now out for delivery, and you can expect to receive it within 24 hours.
  To ensure a successful delivery this time, we have provided specific instructions to the driver to buzz your apartment building and contact you directly if necessary.
  If you experience any further issues or have additional concerns, please dont hesitate to reach out to us. We are committed to ensuring your parcel is delivered promptly and without further delay.
  Thank you for your patience and understanding as we work to improve your delivery experience.
  Best regards,

  UniUni

  Customer Answer

  Date: 18/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, the delivery person completely mishandled my package. They delivered it at 11PM and left it in an unattended area in the downstairs lobby. By the time I received notification of delivery the next day, the package was nowhere to be found downstairs because it was stolen. The delivery person also used the excuse of the elevators not working when there are two stairways he could have taken and I only live up on the third floor. Completely unprofessional. I filed a complaint with them the same exact day I received notification of "delivery" via phone and online and they still have not gotten back to me about my complaint even though they said they will contact me in 2 days, which they did not. This is not the first time they have mishandled my items.

  Customer Answer

  Date: 15/01/2025

  Can you please resend me that email about proof that my package needs to be replaced so I can show it to the vendor? It was accidentally deleted. 

  

  Business Response

  Date: 21/01/2025

  Dear ********,

  Thank you for reaching out to share your concerns. We sincerely apologize for the mishandling of your package and for the frustration caused by this experience, especially given the challenges you described with previous deliveries.
  We deeply regret that your package was left in an unattended area and not delivered to a secure location. This falls short of the service standards we strive to maintain, and we acknowledge the impact this has had on your trust in our services.
  After thoroughly reviewing your case, we have issued a Parcel Issue Confirmation Letter in response to your support ticket. This letter serves as documentation for you to provide to your vendor, who will determine the appropriate resolution, whether it be a replacement or a refund.
  We understand the disappointment and inconvenience this has caused and are committed to improving our delivery processes to prevent similar issues in the future. Thank you for bringing this to our attention, and we sincerely apologize for any distress caused.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 21/01/2025

   
  Complaint: 22776459
  
  I am rejecting this response because:
  You did not help with my issue at all, and this issue only occurred because of the extreme negligence on your company's part for hiring **** employees 
  Sincerely,
  
  ******** **********

  

  Business Response

  Date: 29/01/2025

  Dear ********,
  We sincerely apologize for any frustration you have experienced. We understand how important this matter is to you and regret any oversight in addressing your request.
  We have resent the letter to you today to ensure you have the necessary documentation. As per our policies and procedures, this letter will need to be forwarded to your vendor to discuss the possibility of a replacement or refund.
  We appreciate your patience and regret any inconvenience this situation has caused. If you require any further assistance, please let us know.
  Best regards,
  UniUni