Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  UniUni failed to deliver my package twice, says it's an invalid address but it is the correct **** address that I've received packages from Temu bwfore.

  Customer Answer

  Date: 08/07/2025

  UUS56T1783426121294

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for your feedback. We sincerely regret that your recent delivery experience did not meet expectations.
  According to our records, the address provided for delivery, *********************************************************************************************, was marked as invalid by the assigned driver. We understand your concern, particularly since this location has previously received parcels. In some cases, routing issues or formatting discrepancies from the vendor's shipping file can cause confusion during final delivery attempts, even when the address itself is correct.
  We also want to clarify that for certain merchants, including Temu, our ability to book a second delivery is restricted due to their internal policies. As such, when an address is flagged as undeliverable and no correction or authorization is permitted, the parcel must be returned to the vendor.
  We sincerely apologize for the inconvenience this has caused and encourage you to reach out to your merchant to confirm the shipping address format used in the original order and discuss your options for a replacement or a refund. 
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company came out to deliver a package and the 2 men that showed up in a SUV with a old mattress attached to the top of it were taking pictures of my little girl while she was playing outside and I didnt know until after they left and she told me then, they wouldnt just leave the package and insisted I come outside and I said leave the package and they woukdnt . It wasnt of hardly any value . Plastic shoe covers . They sat outside my home for 15 minutes then started driving all over our farm ( 100 acres ) and snooping around my uncles home on the farm. Then they came back again the next day . My alarm on my horse stable was tampered with . I asked them to not come back to my house several times after calling customer service . I ordered a bunch of stuff from Temu so I cant stop the deliveries because no one will pick up the phone . They do not speak English and they are really pushy . I feel unsafe and have contacted homeland security and the *************** . They are coming again today and I cant stop them and Im concerned . I dont feel safe at my own home now .

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for bringing this deeply concerning matter to our attention. We take all reports regarding the safety and conduct of our drivers extremely seriously, especially those involving the wellbeing of your family and property.
  At this time, we have not located any support ticket or delivery reference related to your experience. In order for us to investigate this incident thoroughly and with the urgency it deserves, we kindly request the tracking number associated with the delivery in question. If you have any available video footage or further identifying details, these would also be incredibly helpful as we escalate the matter directly to our executive team and field operations.
  Please rest assured that UniUni is fully committed to ensuring the safety of our customers and their communities. The behavior described does not align with our values or standards, and we will take all necessary action once we have the information required to proceed.
  Thank you for your cooperation and understanding as we work to address this with the highest level of care.
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are the delivery company for products I have ordered from different companies. They claim to attempt delievery, but also say that I have an incomplete address. I have had delievery drivers confirm address, and then mark the package as attempted delivery but they do not call, text or buzz my unit. As they have said the address is incomplete, (it's not), I've emailed the company to confirm by fully typing my address again, and then they respond saying they need my full address - when it shows my response that I have already sent it. The package has not moved since June 18th, and it is now July 5. I also have another package that I'm having the same issue with.

  

  Business Response

  Date: 16/07/2025

  Dear ******,

  Thank you for bringing this matter to our attention.
  We acknowledge the frustration you've experienced, and we sincerely apologize for the ongoing delays and miscommunication surrounding your delivery.
  Upon review, it appears the warehouse missed the initial booking and the related escalation on your case. We have now formally submitted a request to the station manager, asking for your parcel to be prioritized for booking and delivery.
  Your support ticket (Reference: *******) will be updated as soon as we receive confirmation from the station. Please rest assured that we are actively working to resolve this and ensure a smoother experience moving forward.
  Thank you again for your continued patience.
  Sincerely,
  UniUni

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with *** express on June 11, 3025. Order was shipped on 12th went through customs and deliver to uniuni shipping on June 19th out for shipping on June 21st. I still haven't received my package despite numerous calls and emails. It is now July 3rd. I would like my package.

  

  Business Response

  Date: 10/07/2025

  Dear *****,

  **** you for reaching out. We understand how frustrating this delay has been, and we appreciate your patience.
  Our records show that your parcel was scanned as a failed delivery attempt on June 28, 2025 at 12:35 PM, with no successful delivery recorded afterward. There have been no further tracking updates since that time.
  We are currently verifying the parcels status with the warehouse team to determine its location and whether it can be rescheduled for delivery. Your case has been escalated for internal follow-up, and we will update you as soon as we receive confirmation.
  Thank you again for your understanding while we investigate this further.
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am writing to file a complaint against UniUni for its failure to provide updates on my shipments, causing financial impact to my personal planning.I have three shipments with UniUni, and the tracking statuses have remained unknown with no updates provided for an extended period:Tracking Number: UUS56M0465400098790 Tracking Number: UUS56L0461395569202 Tracking Number: UUS56K0468387280268 I have attempted to reach out to UniUni multiple times for updates, but I have not received any clear response. This lack of information has delayed my operations and has led to financial losses.Resolution Requested:I request UniUni to immediately provide an update and locate my shipments.If the shipments cannot be located promptly, I request an appropriate compensation for the financial impact caused by this delay and lack of communication.I request a phone call back to discuss and resolve this matter at ************** as soon as possible.I trust the BBB can assist in resolving this issue with UniUni promptly to avoid further escalation.Thank you for your attention to this matter.

  

  Business Response

  Date: 10/07/2025

  Good day,

  Thank you for your continued patience as we investigated the status of your shipments.
  As previously shared:
  UUS56M0465400098790 Delivered on July 3, 2025 at 12:16 PM
  UUS56K0468387280268 Delivered on July 3, 2025 at 12:16 PM
  UUS56L0461395569202 Last scanned in transit on June 29, 2025 at 10:08 PM, with no further movement
  After a full internal review, we have determined that parcel UUS56L0461395569202 is unable to be located within our network. In light of this, a refund is being issued for the undelivered item. You will receive confirmation of the refund shortly, and no further action is required on your end.
  We sincerely apologize for the inconvenience this may have caused and appreciate you giving us the opportunity to resolve the matter.
  If you have any additional questions or require further support, please dont hesitate to reach out.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Man ****

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im have ordered two packages from off of temu. The first package the driver said they tried to deliver twice and then marked my address as incorrect when my address is indeed correct and as of yesterday for the second package the driver apparently tried to deliver late at night and marked the package as they couldnt reach me when there was no attempt to reach me. I dont understand why either driver would try to deliver after 10pm when they had the package earlier in the morning. Also every other carrier is able to deliver to me successfully but apparently this company isnt or the driver is lazy a refuses to. Also the chat bot gives basic responses when you put in a ticket. When you call Uni Uni phone number they provide it goes in a loop or if you get past the looo the time to talk to a *** extends and then disconnects when you get to one. This makes me think this is a scam.

  

  Business Response

  Date: 10/07/2025

  Dear ********,

  Thank you for your message. Were sorry to hear about your recent delivery experience and appreciate the opportunity to clarify.
  Weve reviewed both shipments associated with your order from Temu:
  Tracking Number UUS56R1788415921066 was delivered on July 5, 2025 at 11:01 AM
  Tracking Number UUS56T1789428939471 was delivered on July 5, 2025 at 11:00 AM
  Both parcels were successfully delivered to:
  *******************************************************************************
  Regarding the earlier failed delivery attempts: unfortunately, the driver did not provide additional notes explaining why the deliveries were unsuccessful. While this falls short of our internal standards for delivery documentation, we are pleased to confirm that both parcels were ultimately delivered and not returned to the sender.
  We understand your frustration around attempted deliveries outside of expected hours. While our delivery window may extend into the evening during peak volume, we agree that every delivery should be handled with care, accuracy, and proper communication. We are reviewing the activity associated with these deliveries and will provide internal coaching where appropriate.
  We also recognize your concern regarding our phone and chatbot support. Your feedback is valid, and we are actively improving both systems to reduce wait times and ensure live support is more accessible.
  Thank you again for bringing these concerns to our attention. We are committed to improving the delivery experience and appreciate your patience as we continue that work.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 16/07/2025

   
  Complaint: 23552102
  
  I am rejecting this response because: the issue happened again yesterday and was handled poorly by ***** that works for their customer service line. 
  
  Sincerely,
  
  ******** *******

  

  Business Response

  Date: 22/07/2025

  Dear ********,
  Thank you for your follow-up, and we sincerely apologize for the continued inconvenience you've experienced.
  Weve reviewed the delivery history for tracking number UUS56T1789428939471, which confirms the parcel was delivered on July 5, 2025, at 11:00 AM to the address: *******************************************************************************************
  We acknowledge that this parcel experienced a delay. While our drivers are allotted up to 48 business hours to complete delivery, in this case, the time window was exceeded. We extend our sincere apologies for the breach in our delivery standards and for any additional frustration caused by your interaction with our support team during the process.
  Please know we are escalating this internally to ensure your concerns regarding the service experience are addressed appropriately.
  Thank you again for bringing this to our attention. Your feedback is critical in helping us improve.
  Sincerely,
  UniUni

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has stolen my package, as well as MANY others. I ordered an item online, specifically from an Etsy store. I was informed that the package was being delivered via *******, which is a company ive never heard of. I did some research, and found an OVERWHELMING amount of negative reviews regarding stolen packages. Ive attatched screenshots of just a few of the horrible reviews. When my item was finally labeled "out for delivery " i began watching intently, waiting for them to show up. They never did. Reading the reviews, everyone has experienced one of two ways this company steals packages. One being the driver will place the package on the customers porch for a delivery picture and then run off with the package, or they will never show up and mark it as a "Failed Delivery Attempt: Severe Weather or Force Majeure" which as you can see in one of the attatched screenshots, is what happened to me. There was no attempted delivery. There was no severe weather. My fiance was home waiting for the package. There was no reason as to why my package couldnt be delivered. It was a clear and sunny day all day long. Now this stranger has run off with my package, which had a custom made gift for my fiance. It has a picture of me and my small children, and this person has that as well as my address. Not only am i angry about my stolen package, but am now worried for me and my children's safety. This business is a fraud, and was created to steal packages. They need to be shut down immediately, and i will also be looking into filing a lawsuit against the company.

  

  Business Response

  Date: 10/07/2025

  Dear ******,

  Thank you for your message. We understand your concerns and sincerely regret the distress this situation has caused you.
  After reviewing the tracking history for your parcel (Tracking No. UUS56G0462375528799), we can confirm the following:
  The parcel was scanned out for delivery on June 30, 2025
  It was successfully delivered on July 2, 2025 at 8:31 PM to the address provided at checkout:
  ***************************************
  This delivery was completed within our standard 48-hour delivery window
  While we understand you did not witness the delivery in real time, we can confirm the parcel was not marked with any weather-related exceptions or delivery refusal flags. The delivery was completed per protocol.
  We take accusations of theft very seriously. However, we want to assure you that there is no indication that your parcel was stolen or mishandled by our team. We are currently reviewing the delivery documentation associated with your case. If there is any photographic proof-of-delivery missing or incomplete, we will work to address that internally.
  If your parcel is still unaccounted for, we recommend reaching out to the Etsy seller for next steps regarding a claim or replacement, as they are responsible for initiating investigations or reimbursements in coordination with their fulfillment partners.
  We also understand the personal nature of the item in question. Please be assured that our drivers do not retain or access any personal contents within parcels, and we are committed to delivering all packages securely and respectfully.
  We appreciate your feedback and the opportunity to clarify this matter.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package that was supposed be delivered by UniUni. I was home all day and received a email saying they could not deliver my package. My apartment faces the street and has no gates. How did they try to deliver?

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for bringing this to our attention.
  We understand your concern regarding the initial failed delivery attempt. After reviewing the tracking history, we can confirm that the parcel was successfully delivered on July 3, 2025, at 7:16 PM to the following address:
  *****************************
  Unfortunately, the driver did not include specific notes explaining why the first delivery attempt was unsuccessful. While this omission falls short of our expected standards for delivery transparency, we are pleased to see that the package was ultimately delivered.
  We appreciate your patience throughout the process and will use this case as a reminder to reinforce proper delivery documentation protocols with our driver team.
  If you have any additional concerns, please dont hesitate to reach out.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:02/07/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought 2 orders from the company ******. There were a total of 7 items. Halara shipped 4 items through **** and i received them a few days ago. The last 3 items were mailed using a service called UniUni. UniUni sent me a message stating the package was unable to be delivered. I live in a rural area where our mailing address is different than our physical address. They couldn't tell me how I could get this package. All of the delivery drivers where I live know how to deliver the mail. UniUni does not know how to delever the mail out here. Ill have to go through a nightmare trying to figure out how to get my package!

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for sharing your experience. We understand how frustrating delivery issues can be, especially in areas with separate mailing and physical addresses.
  Upon reviewing your case, our records show that the initial delivery attempt failed due to inaccurate or incomplete contact information, which prevented the driver from confirming the drop-off location. However, once the necessary details were received, our team promptly scheduled a second delivery, and your parcel was successfully delivered on July 6, 2025, at 8:22 AM to the following address:
  ************************************
  We acknowledge the challenges that can come with rural deliveries, and we're working to improve driver routing and address handling in less urban regions.
  If you have any further concerns regarding this shipment or future deliveries, please dont hesitate to reach out. Were here to help.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Complaint: 23539431
  
  I am rejecting this response because:  they changed the mailing address from 56 **** Gdns to 19 **** Gdns. They also lie about trying to contact me regarding delivery. I have had foot surgery and since 6/25/2025, I havent left my house. They also could have called me and I could have directed them to my home. I finally did get the package on 7/6/2025. No further action is required as i finally did receive the package. I do not recommend this carrier because the way they do business.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 16/07/2025

  Dear *******,

  Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and confusion you encountered during the delivery of your parcel.
  After reviewing the shipment history, we can confirm that a member of our Operations Team corrected the address from ********************************************************************************************************. Typically, such adjustments are made at the request of the vendor when they detect an issue with the original addresshowever, we understand how this may have caused concern, especially given your recent surgery and limited mobility.
  We also regret that our communication did not meet your expectations. While our drivers are expected to make contact when facing delivery challenges, its clear that in your case, this did not occur to the standard we aim to uphold.
  Although we are relieved to hear that you ultimately received your parcel on July 6, 2025, we take your feedback seriously. Your concerns have been flagged to our ***************** Team for a full audit of this interaction, and your experience will be used to reinforce accountability across our network.
  Please accept our apologies for the disruption and the inconvenience this caused. We appreciate your candid feedback and will continue working to ensure better consistency and care in future deliveries.
  Sincerely,
  UniUni

  Customer Answer

  Date: 16/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:30/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni had two failed delivery attempts on my Temu order. I contacted them directly and added my apartment unit number after the first failed delivery attempt. I was told by their ********************* that they were going to update my address by putting my unit number in their system. However, they didn't because I got a message about a second delivery attempt. I contacted them again and a Representative told me to contact Temu directly. I contacted Temu and a Representative told me that it's up to Uniuni if they are going to attempt a third delivery or return my package back to **** for a refund. Uniuni is useless when they state to contact them directly regarding failed deliveries on their website and on ****'s website. I don't want a refund, I just want my package delivered to my apartment unit that I updated. Thank you.

  

  Business Response

  Date: 10/07/2025

  Dear Skylar,

  Thank you for bringing this matter to our attention.
  We have reviewed your concern regarding the failed delivery of your Temu order. Please allow us to clarify the process. UniUni is contracted by **** to perform final-mile delivery, but we are not authorized to schedule or initiate second delivery attempts. Once an initial delivery attempt is unsuccessful and the parcel is returned to our facility, it is immediately routed back to the vendor as per Temus shipping policy.
  While we understand the frustration caused by not receiving your package, we are required to follow the protocols set by the merchant. In this case, **** manages all customer-facing actions following a failed delivery, including reshipment or refund. For this reason, we recommend contacting ***** customer service team directly to resolve the matter.
  We appreciate your understanding, and we remain committed to providing reliable service within the scope of our role as a final-mile delivery provider.
  Sincerely,
  UniUni