Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item from **** and was provided the tracking number on 3/16/2025. The item was marked as "failed delivery attempt, returning to warehouse on 4/7/2025. I waited two more days for an update in the tracking and on the third day, attempted to call customer service for a status update.I was then informed after sitting on hold for 45 minutes, that my address was too far away and the package was to be returned to sender and that I should have the sender try to ship it again. No option to pick it up myself or anything that would resemble a helpful solution.

  

  Business Response

  Date: 15/04/2025

  Dear *******,

  Thank you for taking the time to share your experience. We completely understand how frustrating it can be to expect a delivery, only to find out that it cannot be completedand we regret the inconvenience caused.
  After reviewing your tracking details, we can confirm that the destination address is located in ******, **, which is outside of UniUnis current delivery network. In these cases, our system automatically routes the parcel back to the sender. Unfortunately, we do not offer self-pickup options for areas beyond our coverage.
  We also acknowledge your concern about the delay in communication and the experience you had while seeking assistance. Your feedback has been noted and will be used to help improve how we communicate delivery exceptions in the future.
  At this point, we recommend contacting the seller through **** to arrange next steps. They will be able to either resend the item using a carrier that services your area or provide an alternate resolution.
  We sincerely apologize for the disruption this caused and appreciate the opportunity to clarify the situation.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:09/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from ******** which was $80. It was shipped on April 3rd 2025 and out for delivery on April 5th 2025 by ******* delivery service. On April 6th they stated they made a delivery attempt and that was not true. There is a 24/7 concierge service where I live and no package delivery attempt was made for me. I called the same day and sent an email no response. I called again Monday April 7th someone answered I expressed my concern they hung up in my ear after I waited on hold for over 30min. My package has been saying they will redeliver in 24hours which has not happened 3 days later. I spoke to another *** yesterday April 8th who literally told me that a failed delivery attempt does not have to mean the driver came to my home to deliver, WHICH IS CRAZY! it could mean the driver was lost, stopped by police, or simply did not have time to deliver my package This is absurd and unacceptable costumer service. Then he proceeds to tell me that he cant tell me when it will be updated but their site states 24-48hrs which we are way pass that window. He hangs up and now I still have no response or package that I paid for. This deliver service has several complaints and I have no resolution to receiving my package

  

  Business Response

  Date: 15/04/2025

  Dear *******,

  Thank you for your feedback. We understand how frustrating this experience has been and appreciate the opportunity to clarify the situation.
  Weve reviewed your case and can confirm that parcel tracking indicates delivery was completed on April 9, 2025 at 5:25 PM to *************************************************. Proof-of-delivery photos were captured and are included in the tracking record.
  That said, we acknowledge that your earlier delivery experience, including the failed attempt and subsequent interactions with our support team, was not handled to the standard you deserve. We sincerely apologize for the delays, lack of follow-up, and the inappropriate response you received over the phone. This is being addressed internally with the agents involved.
  If you have reviewed the delivery photos and still have not received the parcel, please reply to your support ticket and let us know. We will escalate your case to investigate further and work toward a resolution.
  Thank you for bringing this to our attention.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 15/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is starting to feel like a scameven though I know theyve delivered some items before. But after looking into it more, I found a lot of complaints about UniUni, the carrier they use, marking packages as delivered when theyre not.I ordered some clothing from ***** 14 days ago. ***** now says the package is lost and blames UniUni for not updating the tracking. I submitted a support ticket over eight days ago and still havent received a single **************, I finally called. I was on hold for about 10 minutes, and when someone answered, I could barely understand him. He told me my package was never sent out. That was frustrating because ****** own website shows it was picked up by UniUni, and UniUnis tracking shows that after clearing customs, it was handed over to an express delivery carrier on April 2.I told him that the package hasnt moved in 14 days, and its clearly not sitting in ***** anymoreits supposedly with an express carrier now. He said hed look into it, but instead, he hung up on me when he had no other information to give.This seems to be the pattern with this company. If a package is lost or they dont have answers, they stop communicating. Theres a language barrier, and even when you do what they asklike filling out support ticketsthey just dont respond. At this point, Im not even sure theyre reading the tickets with how backed up they must be.I just want to know where my package is. I ordered it on March 21. It was picked up. It left the warehouse. It cleared customs. The last update was on April 2, saying it was transferred to the express delivery provider. It was supposed to arrive no later than March 30, and now no one seems to know where it is. This company UniUni is horrible and I guarantee they are going to start getting A LOT of complaint's. There is a lot of pointing fingers and no one knows where my package is. One says package has shipped and lots of info. UniUni says, data received.

  

  Business Response

  Date: 15/04/2025

  Dear *******,

  Thank you for sharing your concerns. We completely understand how frustrating it is when you're expecting a delivery and cannot get clear or consistent information on its status.
  After reviewing the tracking information, we can confirm that the last recorded status in UniUnis system is Order Received (Scan Code 190), dated March 20. This means the shipment data was electronically shared with UniUni by the vendor or their logistics provider, but the parcel itself has not yet been physically transferred to our network. As of now, we have not received or scanned the parcel at any of our facilities.
  How the Delivery Process Works:
  When an order is placed, the vendor or seller assigns the shipment to a first-mile carrier, who is responsible for picking up the parcel, processing it, and preparing it for export if it originates overseas. Once the parcel clears customs and is physically handed off to UniUni, we scan it into our system and tracking begins on our side.
  In this case, although we received electronic shipping data, we do not yet have the parcel in hand. We also do not receive updates from the vendor or first-mile carrier until the parcel physically enters our delivery network.
  Until that happens, all responsibility for shipment location and next steps lies with the vendor or first-mile carrier.
  We also sincerely apologize for the delay in response to your support ticket and for the experience you described over the phone. We are actively working to improve communication, reduce wait times, and provide clearer resolution paths for situations like this.
  To proceed, we recommend reaching out to CIDER, as they remain responsible for the shipment until UniUni officially receives it. They can assist with investigating the delay or arranging a replacement if necessary.
  Thank you again for the opportunity to explain the situation and clarify our role in the process.
  Sincerely,
  UniUni

• Initial Complaint

  Date:09/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni accepted a shipment and agreed to deliver to my address. They made one "attempt" to deliver, although there is no evidence to suggest they did that. Address is a business that is open seven days a week, the address is clearly marked on ****** maps, and is in large white numbers on a grey building. Since that time, through multiple communications with them, they have not provided any options for recovering the delivery.They keep sending a statement that says "We regret to inform you that your parcel's delivery address is outside our service area, and we cannot deliver it to this location. To resolve this, we recommend contacting your vendor and asking them to choose an alternative carrier to deliver to your address and reship your parcel. Unfortunately, we cannot make further changes or deliver to areas outside our network."

  

  Business Response

  Date: 15/04/2025

  Dear ******,

  Thank you for your feedback. We understand how frustrating it can be to expect a delivery and be told it cannot be completed. Weve carefully reviewed the details of your case and would like to provide full transparency regarding what occurred.
  The parcel in question was assigned to UniUni by the vendor; however, after attempting to dispatch the delivery, our system flagged the destination address as being outside of our designated service area. While we recognize that the address is a legitimate, open business, UniUni has defined geographic limits, and unfortunately, your location falls outside of those boundaries.
  We acknowledge your concern regarding the delivery attempt. Based on our records, a driver was assigned and routed once, but due to the system restriction on coverage, we could not proceed with further delivery attempts.
  Its important to clarify that UniUni does not select or assign the shipping carrier, this is determined solely by the vendor at the time the order is fulfilled. In this case, the parcel was mistakenly assigned to UniUni despite your location not being eligible for our service.
  As a result, the parcel will be returned to the vendor. We recommend contacting them directly to discuss next steps.
  We regret the inconvenience this situation has caused and appreciate the opportunity to clarify UniUnis role in the shipping process.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 23/04/2025

   
  Complaint: 23178584
  
  I am rejecting this response because:

  In your reply, you say that the package is being returned to the seller. However, in the tracking information you provided to me, it is still sitting in the warehouse in ***************

  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 07/05/2025

  Dear Mr. ****************** you for your message.
  We can confirm that your parcel was returned to the vendor on April 16, 2025, at 11:58:51.
  If you require further details or confirmation from the vendors side, we recommend reaching out to them directly for next steps regarding your order.
  Please let us know if theres anything else we can assist you with.
  Sincerely,

  UniUni

  Customer Answer

  Date: 13/05/2025

   
  Complaint: 23178584
  
  I am rejecting this response because:

  Thank you for replying though the Better Business Bureau.

  My complaint about your lack of customer service still stands.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:07/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the worst business ever. Complete garbage and has a system of not helping their customers. I have sent about 8 support tickets to update my delivery instructions in the most dumbed down, foolproof way and they still didn't deliver my parcel. I called customer support and waited 40 minutes, I did this TWICE and I was hung up on both times....the first time no one said anything, waited about 5 minutes and the hung up on me.The second time, after 40 minutes, someone answered and took my tracking number and put me on hold, where i waited for 5 minutes and the he hung up on me.And many many people have had the exact same issue as me.This place is a SCAM.An absolute **********'s date is April 7th and here is my tracking information thus far.Parcel returned to HUB UUS53H0466032082836 07:08:56 2025-04-01 Parcel returned to HUB.************ IN Please contact **************** Immediately to reschedule the final delivery 11:36:09 2025-03-31 Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible).************ IN 06:46:47 2025-03-30 Out for delivery.************ IN 06:46:43 2025-03-30 Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible).************ IN 07:39:00 2025-03-27 Out for delivery.************ IN 11:58:23 2025-03-26 Failed delivery attempt, returning to the warehouse. (Wrong Contact Info).************ IN 06:47:15 2025-03-25 Out for delivery.************ IN 06:47:09 2025-03-25 Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible).************ IN 13:20:04 2025-03-23 Failed delivery, retry later.************ IN 07:33:01 2025-03-23 Out for delivery.************ IN 07:24:30 2025-03-23 Arrival scan.************ IN 05:32:44 2025-03-23 Gateway transit in.******* ** 19:33:22 2025-03-17 (UTC)Order received.UNI ***********

  

  Business Response

  Date: 11/04/2025

  Dear ******,

  We understand how frustrating this situation has been and sincerely apologize for the challenges youve encountered throughout the delivery process.
  Weve reviewed your support history and tracking details. Your parcel experienced multiple failed delivery attempts due to contact and accessibility issues. We also acknowledge that the updated delivery instructions you submitted were not properly followed, and we apologize for the breakdown on our end.
  Wed like to confirm that a second delivery has already been successfully scheduled, and you should receive your parcel shortly. We also note that the driver encountered issues during the initial attempts, which have been flagged for internal review.
  We regret the inconvenience this caused and appreciate your patience as we work to ensure better service moving forward.
  Sincerely,
  UniUni

• Initial Complaint

  Date:04/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding a Temu order placed by my wife and I, that was guaranteed to be delivered to us by April 02, 2025. Temu managed to ship the order from ***** to ********* within 48 hours, however the tracking information went dormant after the package was received by Uniuni and as far as I know, has now been sitting in ********** (less than half an hour from my home) for a little under one week. After multiple attempts to contact the company I have had no success. Sitting on hold for sometimes up to 1 hour only to have it finally ring a few times and then abruptly get hung up on. Extremely unprofessional and frustrating company to try to deal with. There is no way this company should be accredited in any way with the BBB. After reading many other horror stories about this company I believe there may be fraudulent/criminal activity happening within this "business".

  

  Business Response

  Date: 09/04/2025

  Dear *****,

  Thank you for taking the time to share your concerns.
  We have reviewed the tracking history for your parcel, and the following facts are confirmed:
  The parcel was delivered on April 4, 2025 at 12:35 PM to ****************************************************, with a successful scan and delivery photo confirmation.
  The parcel was held in customs for approximately 6 days, which is outside of UniUnis control. Customs clearance timelines are determined by government authorities and are not managed by final-mile delivery providers.
  Once the parcel was released from customs and assigned to a UniUni driver on April 4, it was delivered the same daywithout any delay or handling issue on UniUnis side.
  While we understand and acknowledge your frustration with the delivery timeline, the delay was not due to UniUni's service, but rather the result of standard customs processing, which can vary depending on volume and inspection protocols.
  We also sincerely regret any difficulties you experienced when trying to reach our support team. We are currently addressing high call volumes and actively working to improve our accessibility and response times across all channels. Your feedback is noted and has been shared with our leadership team.
  Sincerely,
  UniUni

• Initial Complaint

  Date:03/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 items from temu. They used uniuni as the courier. They first told me they attempted to deliver at 1:03 am, April 1st. They said they couldnt get ahold of me. Ive had multiple deliveries before from temu and they have never needed me to receive them. I also have cameras around my property to prove no one came to my home then.I called five times to ask about when they might give me an update on what happens next and I was purposefully hung up on each time. Today April 2nd, I was able to get ahold of someone and they said they tried again last night at 10 pm. I once again have cameras to prove this never happened and that supposedly delivery was not labeled on their tracking site. The website does not allow you to do anything but submit a ticket that know one follows up on. I do believe my package was stolen to be resold or this was a complete scam.

  

  Business Response

  Date: 04/04/2025

  Dear *******,

  Thank you for reaching out. Weve reviewed your case and want to provide a clear update.
  Your parcel is currently in status Out for Delivery (Code 202) as of April 3, 2025 at 8:41 AM. This means it has been assigned to a driver and is actively in transit. As per our delivery window, the driver has up to 48 hours to complete delivery once the parcel is loaded onto the route.
  You can track your parcel at any time using your tracking number at ******************************. Any delivery scan or update will be posted there immediately upon occurrence.
  Regarding the previous delivery attempts you mentioned:
  We understand your concern about the late-night timestamps.
  Please note that in some cases, the system may trigger automatic updates based on routing or scan activity, even if a physical attempt wasnt completed.
  However, your parcel has not yet been delivered, and there is no final delivery scan in our system at this time.
  We also see that a support agent responded to your ticket confirming the current status. We apologize if your earlier calls were not handled to standard that is not acceptable, and we are actively reviewing that feedback internally.
  We understand how important your order is and appreciate your patience while the delivery is completed. If the parcel is not delivered within the 48-hour window, please let us know so we can take the next steps to assist.
  Sincerely,

  UniUni

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my boyfriend a gift from a company called Hokuro. It was initially supposed to be delivered to his job, ******************************************************, but I was contacted by a UniUni driver and informed that they could not deliver to the front desk of ***** I then provided an alternate address via a support ticket and got no reply. I called and spoke with an agent who not only told me I needed to call back and provide a new address, which they had already because he literally read it aloud from his computer to me, but he also stated it wasnt his job to update the address and then hung up on me. I had sat on hold for 34 minutes only to get hung up on. They then lied and said they tried a 2nd time to deliver the package, but was unsuccessful because it was a P.O. Box. The address was to the post office not a box and they had already stated that they couldnt deliver there, so why would there be a 2nd attempt? I called 2 more times and spoke to ******* and ********* who both claimed to have updated the address. At one point, they claimed the package was missing. There is still no movement under tracking number UUS53A0462005487438 and I placed this order on March 5, 2025. Its April and my boyfriend never received his gift. I also cant get a refund from ****** because the package is unaccounted for! Im at a complete loss. Either deliver my package or give me the money I spent.This company is awful, rude, and incredibly unprofessional.

  

  Business Response

  Date: 02/04/2025

  Dear Dela,

  Thank you for submitting your complaint. We understand your frustration and appreciate the opportunity to clarify the situation.
  Your parcel, tracking number UUS53A0462005487438, was initially dispatched for delivery on March 17, 2025. During that attempt, the parcel was unfortunately lost while in the drivers possession. It was later located on March 25, 2025, and immediately sent out for redelivery.
  However, the redelivery was attempted using an incomplete address associated with a P.O. Box, which UniUni is unable to deliver to under our delivery policy. The parcel was then returned to the warehouse to await a valid, deliverable street address.
  The correct address has since been provided, and the parcel was successfully rebooked for second delivery two days ago.
  We sincerely apologize for the delay and any confusion caused throughout this process. While were pleased the delivery is now in motion, we fully acknowledge that your experience did not meet our service standards.
  To ensure accountability, we will also be conducting a full review of all interactions between you and our Customer Support team to address any breakdowns in communication and ensure proper follow-up occurred.
  Thank you for your patience. If you require further assistance, our support team remains available to help.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23152047
  
  I am rejecting this response because: The initial address was not associated with a ******* and was a complete address. That is the delivery address to my boyfriend's job. I explained this multiple times via email and phone. Then UniUni sends it out, supposedly, for a second attempted delivery to an address that you stated you can't deliver to. How does that make sense? There has still been no movement on the package after providing a new address to multiple support agents on multiple occasions. I also requested a manager call me and never received one. This is by far the worst customer service I have experienced and my gift never even made it to my boyfriend for his birthday. I had to spend more money on a new gift that was delivered to his job, where you claimed you couldn't deliver to. I either need this delivered to the new address and actually en route, compensated for my package, or sent back to the shipper, so that I can get a refund. This is ridiculous. We are approaching almost a full month after his birthday. Your response is not sufficient.
  
  Sincerely,
  
  Dela Annani-Akollor

  

  Business Response

  Date: 04/04/2025

  Dear ***************************************** understand your frustration and sincerely apologize for the delays and poor communication youve experienced.
  Your parcel is currently at our warehouse and is awaiting assignment to the next available route. Weve flagged this for immediate prioritization and will ensure it's booked for delivery to the updated address you provided:
  *******************************************
  To clarify, your original address was a PO Box, it was linked to a USPS-managed facility, which falls under UniUni's restricted delivery zones. We cannot deliver to PO Boxes, **** post offices, or military bases due to routing limitations.
  We also acknowledge your prior attempts to escalate this and regret that your request for a manager callback was not actioned. That feedback has been escalated internally.
  You can continue tracking your parcel at ******************************. If the item cannot be delivered, it will be returned to the sender so you can arrange a refund.
  Thank you for your patience were working to get this resolved quickly.
  Sincerely,

  UniUni

  Customer Answer

  Date: 07/04/2025

   
  Complaint: 23152047
  
  I am rejecting this response because: I need a delivery date. This has taken way too long, over a month. Its beyond frustration at this point. I called today and waited 25 minutes only for the employee to answer and not say anything. How long does it take to assign a package to a route? When does the website get updated? Can I have proof of delivery once this is delivered? Please advise. Thanks.

  Sincerely,
  Dela Annani-akollor

  

  Business Response

  Date: 15/04/2025

  Dear Dela,

  Thank you for taking the time to share your concerns.
  Weve reviewed your case in full. Tracking number UUS53A0462005487438 shows that your parcel was delivered on April 15, 2025 at 08:58 AM to the updated address: *******************************************. This address was used after the original delivery location7707 ****************************** as undeliverable, as UniUni does not deliver to post office counters or USPS-operated locations.
  We fully acknowledge that your experience updating the address was not handled appropriately. The long wait times, lack of follow-up, and improper call handling are not acceptable and have been escalated for internal review with the agents involved.
  We appreciate your patience and regret the frustration caused throughout this process. Your feedback is valued and will be used to reinforce higher service standards moving forward.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Uniuni says they have attempted to deliver my parcel. I have a street address for the post office, all couriers (Amazon, ****** she, etc) drop Off package at post office, and post office will place in my pi box. I pay extra for this service. I have always received my temu packages this way without trouble until Uniuni was assigned to deliver this package. They dont answer the phone, it just keeps looping with a message. I have put in 3 tickets without response. This company is committing fraud, and stealing packages

  

  Business Response

  Date: 02/04/2025

  Dear ********,

  Thank you for sharing your concerns. We understand how important it is for your parcel to be delivered properly, and we appreciate the opportunity to clarify the situation.
  Our records show that your parcel was originally addressed to a post office street location, which UniUni is unable to deliver to under our current delivery policies. While other carriers may support hand-offs to PO Box-associated services, UniUni is not authorized to complete deliveries directly to ****-managed addresses or facilities.
  We have reviewed your case and confirm that your support tickets were received. The delay in response is acknowledged, and we regret any inconvenience caused. Our Customer Support team has since updated the delivery address and booked a second delivery, which was also confirmed to you via email.
  Please rest assured that the parcel is not lost or stolen, and it is actively being processed for redelivery based on the corrected address you provided.
  We sincerely apologize for the delay and communication challenges. We are reviewing the handling of your support tickets to ensure proper follow-up occurs moving forward.
  Thank you again for your patience, and we remain committed to delivering your parcel as quickly as possible.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:01/04/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Has been sending my package to different facilities and have not received it. I have tried emailing and calling but left with no response. I am honestly angry and appalled that I spent MY hard earned money just to get scammed.

  

  Business Response

  Date: 02/04/2025

  Dear *****,

  Thank you for your submission. We understand your concern regarding the delay with your shipment and appreciate the opportunity to provide clarification.
  According to our records, your parcel entered customs on March 21, 2025, at 3:34 PM, and cleared on April 2, 2025, at 4:03 PM. It is now en route to our UniUni sorting facility, where it will be processed and scheduled for final delivery.
  To clarify, customs clearance is handled entirely by the destination countrys customs authority, and carriers, including UniUni, we do not have control over the timelines or procedures involved. Delays may occur due to document verification, random inspections, item classification reviews, or overall customs volume.
  Regarding your concern about lack of communication, we respectfully want to correct the record.
  Your support ticket was submitted on Tuesday, April 1, 2025, at 7:19 AM
  Our agent responded with a detailed explanation on Wednesday, April 2, 2025, at 9:38 AM, well within our standard 24- to 48-hour response time.
  We understand this situation has been frustrating and want to assure you that your parcel is now moving forward. Our team remains available should you require further support or tracking assistance.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******