Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:31/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered $400 worth of clothes from tiktok shop and I live on a military base. UniUni decided to pick up my packages despite them not being able to deliver on military installations per their websites. I called to change the address since my package failed to deliver, and they had me on hold for nearly an hour, with the automated system saying "your call will be answered in 5min". The man who answered my call was not nice, and copped an attitude with me when I said I had 6 different tracking numbers. He said that only 2 of the packages could be sent to a different address, and that the other 4 packages would need to go back to their warehouse before I can do a change of address. First of all, why in the heck would you pick up my packages that clearly state ___AFB on it when you know you can't deliver to my house? Now I'm having to wait for something that might never come. My other packages were picked up by **** and OnTrac and they delivered just fine, so I'm not sure why UniUni took my other ones and are giving me issues now.

  

  Business Response

  Date: 02/04/2025

  Dear *****,

  Thank you for sharing your concerns. We understand how frustrating this experience has been, especially considering the value of your order and the delivery restrictions involved.
  Our records show that the following parcels were successfully delivered on March 31, 2025, to the address originally provided:
  UUS53U1192074580961 Delivered at 2:18 PM
  UUS53U1635074495074 Delivered at 2:17 PM
  UUS53T1192071168157 Delivered at 2:17 PM
  Delivery address:
  ***************************************
  Please note that tracking number UUS53T133071001344 could not be found in our system. We ask that you double-check the number so we can further assist.
  To clarify UniUnis policy: we do not support delivery to military installations, including any address located on an AFB or similarly restricted site. This restriction is part of our operating procedures and is shared with vendors at the time of parcel assignment. Unfortunately, despite this, your vendor assigned UniUni as the carrier in this instance.
  When parcels are undeliverable due to military access restrictions, they must be returned to our warehouse before any address change or redelivery attempt can be processed. While we regret the inconvenience, this process ensures we follow security protocols and vendor instructions.
  Regarding your customer service experience, we take your feedback seriously and are escalating your report for internal review. While not all parcels can be redirected, we expect all customers to be treated with professionalism and respect.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23138926
  
  I am rejecting this response because: how are the customers supposed to know the policies you have in place before making purchases? I ordered from a vendor without any knowledge of the delivery company. I am lucky to have a local address with family to re-route my packages, but other military members living on military installarions might not. It sounds like something you guys need to figure out on your end. Getting commercial access onto base is NOT difficult, it sounds more like you don't want to go through the process, which makes it unfair to military members who are just trying to get their purchases. 
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 04/04/2025

  Dear Ms. ****************** you for taking the time to share your concerns. We understand your frustration and want to sincerely acknowledge the points you've raised.
  You are absolutely right, most customers arent made aware of the delivery carrier or its limitations at the time of purchase. That decision lies with the vendor, and unfortunately, UniUni is not always visible to customers during the checkout process.
  With that said, UniUni currently does not deliver to PO Boxes or military installations, and this policy is consistent across our network. These delivery restrictions are due to operational limitations and access control requirements that are not always compatible with our delivery infrastructure. While we understand that some bases may allow commercial access, our current service model does not support base entry or deliveries to restricted government locations. These decisions are made at a higher operational level and are not within the scope of our front-line support teams to change.
  We do appreciate your suggestion, and we have shared your feedback with our Operations and Logistics teams so that it can be reviewed at the appropriate level. The ability to service military members more equitably is an important consideration, and your perspective will be included in ongoing service evaluations.
  In the meantime, your parcel has been returned to the vendor, and we recommend reaching out to them directly to arrange for either a refund or reshipment to an alternative residential or commercial address.
  Thank you again for your service, and for giving us the opportunity to hear your feedback directly.
  Sincerely,

  UniUni

• Initial Complaint

  Date:31/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against UniUni for repeated failed delivery attempts, neglect of delivery instructions, and unprofessional customer support. This issue has occurred on three separate occasions and remains unresolved.Despite clear instructions to call upon arrival at my apartment gate, UniUni drivers have consistently ignored them. On March 27, 2025, I personally witnessed a driver arrive in a red car, take a photo of the security gate, and then leave without attempting delivery or contacting me. I was present outside, and the driver did not have a package in hand. I have surveillance footage documenting this incident. I know it was her because minutes later, the package was marked as failed delivery. Despite the fact that there are multiple people outside including myself who could've opened the gate for her.Additionally, I have proof that similar delivery attempts were made on March 22, 2025, and March 25, 2025, under identical circumstances. I waited outside for twelve hours on March 27, from 7:00 AM to 7:00 PM, yet I still have not received my package.When I contacted UniUni customer support regarding these issues, I was repeatedly hung up on. When I eventually spoke with a representative, I was falsely informed that March 27, 2025, was the first delivery attempt. This is inaccurate based on my evidence.The continuous disregard for delivery instructions, combined with unprofessional customer service, is unacceptable. I request an immediate investigation into these incidents, appropriate corrective action regarding the delivery procedures and customer support, and assurance that future deliveries will be handled properly.I will include the tracking number for my order, and a receipt. If my package is not delivered soon, I will request a FULL refund from this company.Order Number (Package - Commense)Track17: UK077971165YP UniUni Tracking Number (same package) : UUS53H0457032169139 Commense Order Number: #C11532826

  Customer Answer

  Date: 31/03/2025

  Hi I received it yesterday. They sent out a new delivery driver to deliver my package.

• Initial Complaint

  Date:27/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I placed my order on AliExpress and I have never had any problems with there delivery until this time. I have never heard of UniUni and found it skeptical, so I read reviews online and came to find out many other people have problems with their delivery. I am having this problem my package was ****ed as failed delivery when I was sitting outside all day waiting for someone to come by a drop off my package. I later on received an email and message saying failed delivery. Prior to this my package had been ****ed as being out for delivery or about two days already that was the first red flag. Anyways tomorrow hits the 48 hour **** for the retry of my package attempting to be delivered a I would please just want my package to arrive tomorrow and not get lost if not a loyal customer will be lost.

  

  Business Response

  Date: 02/04/2025

  Dear *****,

  Thank you for your feedback. We understand how important it is for deliveries to be reliable and appreciate the opportunity to address your concern.
  Our records confirm that your parcel was successfully delivered on March 28, 2025, at 5:44 PM to the following address:
  *****************************************************
  This delivery was completed within the standard retry window following the initial attempt. We recognize that receiving a failed delivery notification beforehand may have caused confusion, and we understand your concern, especially after actively waiting for the parcel.
  Delays or retries can occasionally occur due to access-related challenges, route timing, or volume fluctuations, but were pleased to confirm that your delivery was successfully completed the following day.
  We appreciate your patience throughout this process and remain committed to improving the overall delivery experience.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:27/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Umini wrongly delivered this package addressed to an ASD 20 school bus station mechanics building to my home address. I made several attempts to have the driver come back to my home to pick up the package by speaking with customer service as well as opening up a ticket so they can deliver it to the correct address, but the ***** customer service representative I spoke to said they won't send anyone back to my home to pick up the package, even though the driver failed to deliver the package to the address on the package. And, no one got back to me regarding the ticket I opened. Why won't they take responsibility for delivering the package to the wrong address by picking it up asap and delivering it to the correct address?

  Customer Answer

  Date: 31/03/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:26/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18th, 2025 I spent $75.89 on an order being handled and shipped by UniUni. A few weeks later I received an email informing me that it is unable to be delivered due to an incorrect address, I then realized I had forgotten the house number on the address. The package now returned to the warehouse located in *********. In attempting to fix this I send an email and am met with no prevail, I then contact customer support and add the house number to the address detail. 2 weeks later, I received another email saying this address is outside the service area. Its not like I have a separate house in *********, and why wont they send me a package they were able to send out when the 1st delivery attempt was able to?? Doesnt make sense.If Im unable to get my package that I spend my money on, Id at least want my money returned.

  

  Business Response

  Date: 02/04/2025

  Dear Melan,

  Thank you for bringing this matter to our attention. We understand how frustrating it can be when a delivery cannot be completed and appreciate the opportunity to clarify the situation.
  Following your initial order placed on February 18, 2025, your parcel was shipped using the address provided at the time of purchase. When it was returned due to a missing house number, you followed up and updated the address with our **************** Team. However, after reprocessing, our warehouse confirmed that the revised address is outside of UniUnis designated delivery service area.
  To clarify, the vendor selects the delivery carrier at the time of purchase, based on address and availability. Our systems are designed to validate serviceability, but in this instance, it appears the parcel was assigned to UniUni in error. As we are unable to complete delivery to the revised address, the parcel is now being returned to the vendor.
  At this stage, we recommend that you contact your vendor directly to discuss next steps regarding a refund or replacement, as they will be able to assist you in accordance with their policies.

  Thank you,

  UniUni

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:26/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* is a scam - a disingenuous "company" that has no integrity or strive to provide decent services. It seemingly has zero regard for its customers and its customers customers - and no accountability for its subpar service. The customer service line and ticket options are a vast waste of consumer time - I have spent, collectively, HOURS waiting on hold. My call log shows five calls to UN UNI in the last 24 hours. I endured extremely high wait times and twice I eventually made contact with a ******* representative, and was ultimately disappointed as he was of no help - offering me empty promises with no real ***** to back up his promises. I have issued two customer support tickets that went unacknowledged. The company wrote to me on 3-24-2025 with a "failed delivery attempt" which is a blatant lie (and in reviewing the complaints here, a commonly used lie). I was at home the entire day - no delivery attempt was made. I have packages delivered to my home, like most consumers, 24-7. As consumers, when we pay for a service, we expect results. I have waited for this package to be delivered for two weeks, and now it is FINALLY and ALLEGEDLY in my city yet "can't be delivered." When I finally connected with the agent I pried for details such as "what type of vehicle will the driver be making said delivery" and "what is the ****** he had no answers for me. How do you resolve? (1) I want my package. (2) This business needs to be investigated. (3) Consumer class action complaint (to the extent one does not already exist - to which I would be surprised). There has to be consumer recourse here. The extreme high wait times when attempting to make contact with a customer service agent, and the vast amount of negative experiences here on this website, are evidence of historical fraud by *******. I intend to proceed with a civil complaint if not addressed ****.

  

  Business Response

  Date: 02/04/2025

  Dear *****,

  Thank you for sharing your concerns. We understand your frustration and the time youve spent attempting to resolve this matter, and we appreciate the opportunity to provide clarification.
  We can confirm that your parcel was successfully delivered on April 1, 2025, at 5:43 PM to the address provided:
  ********************************************************************* A proof of delivery email, was sent to your email on file as confirmation.
  We acknowledge your feedback regarding your experience with our Customer Support channels. In response, we are initiating a full internal review of the following:
  The call logs related to your case to assess wait times, call handling, and the quality of agent interactions.
  The support tickets you submitted to determine response timelines and ensure proper follow-through.
  We take service complaints seriously and are committed to identifying any breakdowns in communication or process that contributed to your frustration.
  While your parcel has now been delivered, we recognize that the experience did not meet your expectations. We are actively reviewing your case to improve how we handle similar situations going forward.

  Sincerely, 

  UniUni

• Initial Complaint

  Date:24/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is about UniUni which is delivery service company similar to ***, *****, etc. They are responsible for delivering a package which originally shipped from **** which is a retail company similar to ******. The status of the package was updated as OUT FOR DELIVERY on March 21st. I called UniUni multiple times that day to report that the package was NOT received. A notification was sent to me advising that the package was delivered at 3:29 p.m. along with a photo of the package. In the picture it became very clear that the photo was taken in the delivery truck as I could identify the arm rest and the levers to open and close windows and NOT the delivery spot. Each (2) person I spoke with disconnected the call after approximately a minute. It is now 2 days later and I have nothing. A few tickets were created online and submitted but that doesnt get any positive results or get any response regarding this case. The standard turn around time for an answer is 24 - 48 hours according to their procedures. The package is important and contains expensive items. I did what I could to follow up on the package, but it seems like nothing works to the benefit of the consumer. The information UniUni provides is not correct, not responsible and careless. Could this be a scam? Im hard pressed to believe they CANNOT locate this parcel, even with tracking numbers. The purpose of this complaint is to seek assistance from BBB and also for the benefit of other consumers.

  Customer Answer

  Date: 24/03/2025

  Thank you For your response ******.  The tracking number from UniUni is UUS53C083601678638

  

  Business Response

  Date: 02/04/2025

  Dear ****,

  Thank you for your submission. We appreciate the opportunity to respond and clarify the delivery process in your case.
  Your parcel was marked as delivered on March 21, 2025, at 3:29 PM to the following address:
  **************************************************************
  The proof of delivery photos associated with this delivery are included in this response. While one of the images may appear to have been taken from within the vehicle, we can confirm that multiple photos were captured, one at the GPS-confirmed delivery location, and another at the final drop-off point within the building.
  UniUnis protocol includes collecting both GPS and drop-off images where possible, and in this instance, those standards were met. The images are part of our standard delivery documentation process and help confirm that the delivery was completed to the address provided.
  Please note that these delivery photos, along with future delivery details, can also be accessed by visiting ****************************** and entering your postal code ********* (no spaces) into the tracking field.
  Regarding your support history:
  A ticket was submitted on Friday, March 21, 2025, at 1:57 PM,
  Our agent responded at 2:09 PM requesting a photo of your door or lobby to help verify the delivery location,
  You responded, indicating that all entryways were identical and that no delivery had occurred,
  A Parcel Issue Confirmation Letter was issued to you on Tuesday, March 25, 2025, at 8:33 AM, which you are instructed to submit to your vendor to either discuss a replacement/refund or another option that is suitable to there own processes and procedures. 
  The case was then marked as resolved.
  We understand that misunderstandings can occur, especially in high-density buildings where drop-off areas may look similar. However, based on the tracking data, timestamps, and delivery photos on record, we are confident that the parcel was delivered as addressed.
  If further assistance is required, you are welcome to reach out again through your original ticket, and our team will be happy to review any additional details.
  Sincerely,

  UniUni

• Initial Complaint

  Date:21/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On several occasions this driver delivered packages to my home. I've asked her several time to not ring my bell for extended time periods. She leans on the bell for about 20 seconds, even if you answer, you have to wait until she's done ringing the bell to buzz her in. I went downstairs to personally ask her to not ring the bell in this manner. She became combative, threatening, and completely rude. Using explicit language. Telling me this if her (curse word) job and she will do what she wants. She threw my package at me and left. I reached out to customer service several times, only to be placed on hold for hours and then hung-up on. Their driver is very unhinged and needs to be retrained and reassigned to a different area. Threatening someone and ringing an entire building's bell for one person's package is not only deranged, it's totally unacceptable.

  

  Business Response

  Date: 04/04/2025

  Dear ******,

  Thank you for bringing this to our attention. We want to start by sincerely apologizing for your experience, both with the delivery and the lack of proper follow-up when you reached out to our support team.
  Weve reviewed your previous support ticket and found that it was not handled appropriately and was not escalated as it should have been. We take full responsibility for that failure and have since flagged this case directly to the Customer Support Manager. Your ticket is now on an expedited path, and you can expect a formal response and follow-up no later than Wednesday.
  Regarding the behavior you described from the driver please know that this is taken very seriously. Threatening language, unprofessional conduct, and any form of disrespect toward customers is completely unacceptable and goes against everything we stand for. We have opened an internal investigation into the delivery personnel involved, and this incident is being reviewed with our local station management and HR.
  We appreciate you taking the time to report this and allowing us the opportunity to address it properly. You can expect a meaningful and appropriate resolution.
  Sincerely,

  UniUni

• Initial Complaint

  Date:21/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased multiple items from ******** on 3/8/25. The order was received by UniUni 3/11/25 and was out for delivery 3/19/25. It never showed up. The next day, 3/20/25, I get an email notification that there was an attempted delivery that failed. Mind you, I have cameras covering my front door and street to my home, zero delivery attempt was made. My package now just says failed delivery, retry later. Im pretty sure my package is lost and will not be showing up. It is now 3/21/25 and Ive seen and heard nothing. The be tried calling UniUni multiple times only to sit on hold for hours with no answer. Ive tried emailing as well with no response. If I receive no response in the next couple days Im just going to file a chargeback and not purchase from ******** again if they use such sketchy delivery servicers. This company is a scam.

  

  Business Response

  Date: 04/04/2025

  Dear *****,

  Weve reviewed your support ticket submitted on March 20, 2025 at 8:54 AM, along with our delivery records.
  Our team responded to your ticket a few days late after our promised time on March 25, 2025, asking if the parcel had since been received, but we did not receive a reply. Weve attached a screenshot of our response and the proof of delivery (POD) photo for your reference.
  According to our system, the parcel was successfully delivered on March 21, 2025 at 12:15 PM to the following address:
  **************************************************************************
  If you did not receive the package despite this confirmation and the delivery photo, we recommend contacting YesStyle directly. As the vendor, they are responsible for processing refunds or replacements and can escalate the case to UniUni through their internal channels if necessary.
  We understand this situation is frustrating and thank you for bringing it to our attention. Please rest assured, if any further information is needed from our end to assist ********* investigation, we will fully cooperate.
  Sincerely,

  UniUni

• Initial Complaint

  Date:20/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company falsely claims packages are undeliverable. There are cameras that show who accesses the building & no second attempt was made to redeliver. They do not respond in a timely manner. Someone on the phone told me my package would be delivered the next business day & of course, nothing. There are no updates on anything & when you reach someone on the phone, they are absolutely no help. I do not ever want this company delivering anything to my address, ever. Completely unprofessional & a waste of time when you are looking to receive things on time. Nothing but terrible reviews of this company all over the *************** do not need to be operating.

  

  Business Response

  Date: 04/04/2025

  Dear Ahmaree,

  Thank you for sharing your concerns. Weve thoroughly reviewed your delivery case and the support ticket you submitted on March 17, 2025 at 6:49 PM. We understand how frustrating this situation has been and want to ensure you're fully informed of the steps taken and what to expect moving forward.
  Heres a breakdown of the timeline and current status:
  On March 17, our system prompted follow-up questions to prepare our team to assist you as soon as they reached your ticket.
  On March 20, a representative responded confirming the first delivery attempt had failed and that a reattempt would occur within 2448 hours.
  Later the same day, a second message was sent advising that another delivery attempt was made, but unfortunately, it also failed, and the parcel was returned to the warehouse awaiting additional instruction from you.
  On March 27, we followed up to inform you that the parcel had been marked as currently lost by our warehouse team.
  At this stage, your parcel is under our 14-day internal recovery protocol, which gives our warehouse and delivery teams time to investigate, trace, and recover the item. If found, it will be scanned back into the system and scheduled for immediate delivery.
  If the parcel is not located by the end of the 14 days, our support team will follow up with a formal resolution.
  In the meantime, we recommend checking your tracking number regularly at ****************************** for any updates. Youll see any progress reflected there as soon as its available.
  We recognize your concerns about communication delays and deeply regret the inconvenience youve experienced. Please be assured this matter is actively being monitored, and we are committed to resolving it properly.
  Sincerely,

  UniUni