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Complaints
This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 663 total complaints in the last 3 years.
- 533 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Saturday (January 6, 2023) I received a notification that my package **************** has been delivered. I have not received any package. The pictures sent to my e-mail show a different door and even the person who received the package (images attached). I don’t recognize the door or the person. Tried to send a message about the delivery to the wrong address (with the pictures of my door and those sent to my e-mail) via the UniUni website ******************************* and the “Send” button is disabled. Try to call at the phone numbers indicated on the website 1-424-284-2432, 1-315-533-4690 and 1-800-282-2468, but there is no option to speak to an operator (with a standard reply that you are calling from a private number and there are no options to call you back - ???). At least to me it looks like this was done deliberately to make it difficult or even impossible to contact the customer service. Really disappointing…
Business Response
Date: 15/01/2024
Hello,
We regret to learn about the misdelivery of your parcel and the difficulties you faced in reaching our Customer Support.
Our team will be reaching out to you shortly via email to review the proof of delivery photos and for you to provide the photos you've mentioned. We sincerely apologize for the inconvenience this situation has caused you.
Thank you,
UniUniInitial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I ordered a bin bag from *******. I don't know why it was sent to wrong address. I have been in touch with *******. I was told to contact you. The track number ****************** I don't mind paying for shipping to my address. ** ******* ******* **** ** ****** ****** ******* ** ****** ***** ***** ************Business Response
Date: 15/01/2024
Good day *****,
We regret to learn about the issue with your undelivered parcel.
To address this, our team has directed the Customer Service Manager to contact you through our ticketing system to propose a solution to your concern. Please check your email inbox for this communication.
Thank you,
UniUniInitial Complaint
Date:05/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Uni Uni received my package Dec 13th in Calgary package tracking after that date never changed always says info will be updated shortly never updated...Dec 27th they told me the package would be del in 5-7 business days...still tracking never changed...now they tell me it's lost...this seems to be a real problem with them...I can see 1 or 2% of shipments being lost but if you look at their reviews it's many many people complain about lost items...a pattern of poor businessBusiness Response
Date: 15/01/2024
Hello ***,
We apologize for the difficulties you encountered with our delivery service.
Our team has managed to track down your customer support ticket and confirmed that your package was misplaced during transit from the Customs pick-up bay to the UniUni sorting facility. We deeply regret this inconvenience. We understand that the initial resolution provided did not meet your expectations. To assist you further, our Customer Service Manager has personally addressed your ticket with additional support options.
Thank you,
UniUniInitial Complaint
Date:05/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had issues with this company and their stupid delivery drivers not delivering things to the correct location at all , this is my second package lost and now they dont even have a working customer service number. This company needs to be shut down !!!Customer Answer
Date: 07/01/2024
I was able to receive my package only because my landlord looked around the block for it! The merchant of the products is not to blame at all, its the delivery service ! The merchant I purchased my items from was ******Initial Complaint
Date:03/01/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I had ordered 4 items from **** **** shop and it was shipped through the uni uni tracking service. However the day it was supposed to be delivered it said failed delivery and that my information was the issue. Mind you I have not had any other problems with **** or ***** which are also companies that have shipped orders from **** **** shop to my home. I have tried calling every single one of their numbers and time and time again I cannot get ahold of a real person, the number provided to me from **** **** shop is inactivated and my cell phone provider says the number is inactive when I call. I have sent numerous emails and have not received one back and now I’m at the point where I’m going to file charges for theft. Because nobody can tell me where my package is and I can’t even get ahold of anyone at the shipping company.Business Response
Date: 19/01/2024
Good day,
We are sorry to hear of your experience with UniUni.
Our Customer Service Manager will be in contact with you to verify your tracking number so that we may offer some additional assistance in your query.
Thank you,
UniUni
Initial Complaint
Date:28/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Uni Uni worst ‘delivery service’ company I’ve ever ever encountered. Judging by the many many other complaints this company has it seems they like to spin the “failed delivery” line when handling packages and then spin the next line that they will “ensure the driver will try to re-deliver within 24-48 hours”, which is another lie. This company should be sued for the false promises and quite frankly fraudulent behaviour it conducts. There is a a rotation of only 3-4 ‘customer service’ team members who all read off the same script saying they are “escalating the case to higher up and package SHOULD be delivered soon”. Should be. They don’t even know what they are talking about as there is no knowledge of an actual warehouse facility. After speaking to one ‘customer service’ agent I was told my package, which has been in their procession for over a week after a “failed delivery attempt” - impossible as I was home all day waiting, was with the driver in my neighbourhood, while the next ‘customer care rep’ told me it was in the “new warehouse, that she didn’t have an address for” - all lies. They tell you the same thing each time and when you ask other questions they go quiet - it’s bizarre and very *****. When the (claimed to be) supervisor, Ivon L****, called me about my ongoing issue he abruptly chose to hang up on me when I questioned the ongoing spinning story tales and why there wasn’t an exact location of my package - how professional. I have witnessed some inadequate and ***** businesses over the years, however Uni Uni is by far the biggest **** ‘company’ of all. I have written to the head management in the company who sent the package to me and advised them NEVER to work with Uni Uni ever again and I would advise anyone else the same. Horrible company and should be investigated for their ***** business dealings and fabrications.Business Response
Date: 02/01/2024
Good day *******,
We appreciate you sharing the detailed account of your experience with us.
Upon reviewing our customer database, it is shown that you have initiated an email correspondence with our Customer Service Manager, Gloria. We will continue to allow this communication to progress.
Thank you for your cooperation.
Best regards, UniUniCustomer Answer
Date: 11/01/2024
Complaint: ********
I am rejecting this response because:
I have received no update on this issue since January 2nd and have reached out many times looking for an answer. See the screenshot for proof.Sincerely,
******* ********Business Response
Date: 19/01/2024
Good day,
We are sorry to hear that your emails went not responded too.
Our Customer Service Manager has confirmed receipt of them, however, were located within her junk inbox. They have reached out to you via email this morning. Please accept our apologies for this oversight.
Thank you,
UniUni
Initial Complaint
Date:21/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a package over 3 weeks ago and ****** ******** Services delivered it to the wrong address. Im informed them and they stated that they would have to investigate. I responded and sent the a picture of my front door but I still didnt get a response. I put in a ticket and spoke to a 3 customer service representatives. ******* was the first person I spoke to but he hung up on me because he could not figure out where my package was. I then spoke to ****** who attempted to assist but he too couldnt figure out what the problem was so he told me that he would call me back in 15 minutes and failed to do so. I then called again and received ******* and he hung up on me again once I told him that he was the one that hung up on me initially. I still have not received my package or refunded. This company should be out of business. If they are doing this to me, I can only imagine that they are taking other peoples money. Everyone there should retrained or fired. ******* should be fired because he does not have good customer service skills and likes to hang up on customers. All of the customer service representatives do not know how to fix any of the delivery issues in a timely manner. They essentially are ******* ****** *** and taking their money.Business Response
Date: 02/01/2024
Good day,
We deeply regret hearing about your experience with UniUni.
We have successfully located your customer service ticket and promptly forwarded it to the **************** Manager for immediate attention. Please accept our sincerest apologies for the behavior you encountered during your interaction. Such conduct does not align with the standard of customer service we aim to provide.
While we see that one of our agents was able to resolve your inquiry, we want you to know that your satisfaction is of utmost importance to us. If you have any further questions or concerns, please do not hesitate to reach out.
Thank you for bringing this matter to our attention.
Sincerely,UniUniInitial Complaint
Date:21/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was delivered someone else’s package on November 28th. The driver confirmed this by taking a photo of the package that doesn’t belong to me in front of my door. I have tried many times to contact this business about the status of my actual package and all my inquiries have gone unanswered. I used their online portal and heard nothing back and all my phone calls are mysteriously disconnected while on hold. I want to know where my package is and if it’s lost I should be compensated.Business Response
Date: 02/01/2024
Good day,
We are sorry to hear that you were unable to reach our Customer Support Team.
Our team was unable to find a ticket under your email address, so we have instructed our Customer Service Manager to reach out to you via email to confirm your tracking number.
Thank you,
UniUni
Customer Answer
Date: 11/01/2024
Complaint: ********
I am rejecting this response because:I responded to the email with my tracking information on 1/3/24 and I have not received a response from the business.
Sincerely,
*** ******Business Response
Date: 19/01/2024
Hello ***,
We apologize for the lack of response to your email.
Our Customer Service Manager located your reply in another folder within her inbox and has promptly addressed your inquiry for immediate follow-up.
Thank you,
UniUniInitial Complaint
Date:19/12/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tracked my order and since the 5th of December, it says order received. I havent received any updates and UniUni arent replying to my emails that I have sent as Customer Support Forms. I know they have received my package in their warehouse, but they still havent shipped it out to me.Business Response
Date: 02/01/2024
Hi *****,
We apologize for the delay in receiving your parcel. After reviewing our customer database, we identified your customer support ticket, which was addressed on December 20, 2023. In that response, we requested clarification regarding your tracking number.
You do not need to respond to this email, as we have confirmed that your parcel is currently in the delivery process through ************ as you are located outside our usual delivery area. We have provided your new tracking number for *********** in our response to your customer service ticket.
Thank you for your patience.
Best regards,UniUniCustomer Answer
Date: 04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:19/12/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They stated they delivered an item to us but it was not delivered. The pictures of proof they attached were just black squares - no actual photos. I have emailed and called customer service but they don't answer the phone or respond to emails.Tracking # ****************Business Response
Date: 02/01/2024
Good day,
We apologize for the inconvenience caused by the driver's proof of delivery photos not meeting our expected procedure for acceptable uploads.
Upon review, it appears that a member of our Customer Support team offered a resolution on December 23rd, 2023, to which you did not respond. We assume that the resolution provided was acceptable to you.
If you have any further questions or concerns, please feel free to follow up via your customer service ticket.
Thank you for your understanding.
Sincerely,UniUni
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