Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from ***** ****** on May 26, 2025. Tracking shows Transit In, in **, on May 30, 2025. Additional tracking shows product going to LA and now to *******. I called the LA customer service number and after a 55 minute wait I spoke with a Uniuni *** who claimed they dont have the package and were waiting for it from the seller. When I questioned the tracking info he hung up on me. ***** ****** has been of no help so I just want to know where this package is and when I will be receiving it.

  

  Business Response

  Date: 10/07/2025

  Dear *****,

  Thank you for reaching out and sharing your experience. We understand how frustrating and confusing delivery issues can be, especially when tracking updates appear inconsistent.
  We have reviewed the tracking history for your parcel and can confirm that it was delivered on June 5, 2025 at 8:01 PM to:
  ****************************************************************************
  We recognize that earlier tracking scans and the timeline you referenced may have caused concern, and we sincerely regret the confusion. We are also reviewing your reported phone experience internally to ensure appropriate follow-up is taken regarding the handling of your inquiry.
  Thank you again for bringing this to our attention.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 9th. ****** from bloomchic. The first package was delivered to the wrong address and now the second has said out for delivery for several days from may 30th. Ive contracted support and they keep saying later in the day or the next day. ********* needs to be closed and uniuni closed too. Their deceptive in practices saying item's will fast ship they do not. And selling items not actually available.

  Customer Answer

  Date: 04/06/2025

  UUS55V2099297675578

  

  Business Response

  Date: 10/07/2025

  Dear ******,

  Thank you for bringing this matter to our attention. We understand your concerns and appreciate the opportunity to respond.
  After reviewing your tracking details, we can confirm that the parcel was successfully delivered on June 5, 2025, at 4:42 PM to:
  **************************************
  We understand the importance of receiving your order in a timely and reliable manner. If you believe there is an issue with the delivery or the item was not received, we recommend contacting the vendor, *********, who will be able to assist with next steps, including investigation or resolution.
  We appreciate your feedback and remain committed to improving the delivery experience.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:04/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package shipped by UniUni that I am still having issues with. First off, they said a delivery was attempted on a statutory holiday, where someone was home and their website states they dont make deliveries on that date. After hours on hold to speak to someone, they assured me that they would deliver the package to my home, then I received an email stating they do not service the area. Now I have changed my delivery address to family in the ******** area, tracking says delivery was attempted. Again someone was home all day. When I call customer service they say my package is in the warehouse. This company is ineffective at its job and the customer service is absolutely abysmal.

  

  Business Response

  Date: 10/07/2025

  Dear *******,

  Thank you for reaching out and sharing your experience.
  We understand your concern and have reviewed the full delivery history of your parcel. While there were initial challenges with delivery attempts, including confusion around service availability and address eligibility, we can confirm that the parcel was successfully delivered on June 6, 2025, at 8:35 AM to the following address:
  **************************************************************************************************
  To ensure full transparency, we are including the proof of delivery (POD) photos associated with this shipment, which confirm the parcel was delivered to the intended location.
  We sincerely apologize for the earlier miscommunications and delays you experienced. Your feedback regarding our customer service and delivery coordination has been noted, and we are actively working to improve both our contact center response times and the clarity of delivery status updates.
  If you require additional support or believe the package was delivered incorrectly despite the confirmation, please let us know and we will gladly escalate the matter for further review.
  Sincerely,
  UniUni

  Customer Answer

  Date: 10/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May ******* I placed an order with Temu for swimwear and the item was supposedly shipped on May 21 Using UniUni as the ***************** From May 21 through May 30 the package jumped from location to location, then was marked "Out for Delivery". I contacted the company on June 2nd as the status was still listed as "Out for Delivery", then in the afternoon marked as "Failed delivery attempt, returning to the warehouse. (Contact Failed and Inaccessible)" No attempt to deliver was ever made according to my camera systems. Phone attempt to follow up on my order go to an automated system that is in a loop when you choose to follow up on Temu packages. They claim to have a chat system on their website and none seems to exist. I have been on hold trying to contact a service representative using their "other packages" line and the wait time jumps wildly.

  Customer Answer

  Date: 13/06/2025

  The consumer contacted BBB and stated the complaint has been resolved.

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A parcel was shipped to me via Uniuni in April 2025. Although the address on the parcel was correct, the delivery failed and it was returned to Uniuni's local warehouse in ********** on April 28. I scheduled numerous redelivery attempts with Uniuni over the subsequent 4 weeks, but no redeliveries were attempted. Finally on June 2, Uniuni sent me a notice that my parcel's delivery address is outside their service area, and they cannot deliver it to this location. This is false, however, as I live in the middle of ********** which is the same location as their warehouse. When I call their customer support number, they always falsely tell me that my package will be delivered in X days (X being anything from 1 to 10 days) or just hang up on me.

  

  Business Response

  Date: 17/06/2025

  Dear ****,

  Thank you for your patience as we completed a full review of your parcels delivery history.
  Our records confirm that your package was returned to UniUnis Pittsburgh warehouse on April 28, 2025 following a failed delivery attempt, despite the address being correctly provided.
  A second delivery request was submitted on May 5, but by that time, the parcel had already been returned to the merchant, in accordance with our standard parcel retention policy. Unfortunately, when you submitted a follow-up ticket on June 2, it was mistakenly processed as a new redelivery requesteven though the parcel was no longer in our possession.
  We recognize this error and sincerely apologize for the conflicting information and delays you experienced as a result. The notice stating your address was outside our service area was inaccurate and does not reflect the true reason the delivery could not be completed.
  To clarify:
  Your parcel was returned to the sender in May 2025.
  UniUni is no longer in possession of the item.
  We recommend contacting your merchant directly to request a replacement or refund, citing this delivery issue and the confirmed return.
  We understand the inconvenience this situation has caused and are using this incident to reinforce internal training and ticket handling accuracy across our support teams.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parcel has been "Out for Delivery" since May 25th. Followed up on May 28th by calling in and agent assured me that it'd be delivered by end of day just to get me off the phone. Of course it's June 2nd and there's been no progress and no updates.

  

  Business Response

  Date: 17/06/2025

  Dear *******,
  Thank you for your continued patience as we investigated the status of your shipment.
  Weve confirmed that your parcel is currently in a Scanned Processing Delay, which means it was last recorded in transit but has since gone missing. In these cases, our warehouse initiates a 14-day Parcel Location Strategya thorough internal process where every effort is made to locate and recover the parcel within our network.
  As the 14-day period has now passed without a successful resolution, your shipment qualifies for a Parcel Issue Confirmation Letter. This letter serves as official documentation that the parcel could not be recovered during transit and may be required by your merchant to process a refund, replacement, or alternative resolution.
  Your case has been escalated to a Senior Representative, who will send the confirmation letter and next steps directly to your email within the next 24 hours.
  We sincerely apologize for the inconvenience and thank you for giving us the opportunity to resolve this with transparency and care.
  Warm regards,
  UniUni 

  Customer Answer

  Date: 20/06/2025

   
  Complaint: 23408222
  
  I am rejecting this response because:

  Only received a promise of a letter, and not the letter itself.

  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 03/07/2025

  Dear *******,Thank you for your follow-up.

  Please note that the matter has been reviewed and addressed. An official email was sent to you on June 18, 2025, which includes all necessary details to support your claim:
  Warehouse Address: ****************************************************************************
  Confirmation Number: (6-18-2025)-(2167761)
  Tracking Number: PG7242954637CA
  Issue: Lost/Missing Parcel
  As outlined in that message, youll need to forward the provided email to your merchant. This will allow them to initiate an investigation with UniUni and proceed with the appropriate resolution (refund, replacement, or other), based on the outcome of that investigation.
  At this time, there are no further actions required from our side. We consider this matter closed and appreciate your understanding.
  Should you need any further clarification, please dont hesitate to reach out.
  Best regards,
  UniUni

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23408222
  
  I am rejecting this response because:

  The response is unsatisfactory.

  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from a company and they used ******* to deliver it. On 5/22 the package was marked as attempted to deliver at 2230. I called the next day to see what the next steps were and was told it would be delivered within 24 hours. It was not. I called each day and again the same answer it will be delivered in ***** hours this went on for several days. Finally on 5/29 they said okay were talking to the driver who attempted to deliver the package. And then later that day i get a notification saying theres something wrong with the address and to call the carrier. I did so. They said theyre waiting for it to be sent back to the warehouse and it will be delivered in ***** hours. I asked why i was told it would be delivered in ***** hours by another driver if they dont even have the package and the person couldnt tell me. I asked to speak to a supervisor and they said okay youll get a call in 15 minutes. No such call happened. Every time I email they say wait ***** hours for the package. I have been hung up on multiple times and am fed up with the lack of response and accountability. They will not just admit that the package was lost or stolen but keep giving me the runaround.

  

  Business Response

  Date: 09/06/2025

  Dear ********,

  Thank you for contacting us, and we sincerely apologize for the repeated delays, inconsistent information, and lack of follow-through you've experienced while attempting to resolve this issue.
  Weve reviewed the full delivery history for your parcel and can confirm that it was delivered on June 3, 2025, at 2:33 PM to the following address:
  **************************************************************************
  We understand that prior to this, you were given conflicting updates, including claims of multiple redelivery attempts, address issues, and delays in warehouse processing. It is unacceptable that your experience included repeated 2448 hour estimates without meaningful follow-up, unfulfilled promises of supervisor callbacks, and dropped calls.
  We take full accountability for the breakdown in communication and support. This does not reflect the service standard we aim to provide, and your feedback has been escalated internally for operational review.
  If you have not received the package despite the delivery scan, please notify us immediately so that we can initiate a formal investigation and provide next steps.
  We deeply regret the inconvenience this has caused and thank you for your patience.
  Sincerely,
  UniUni

• Initial Complaint

  Date:30/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company ordered drone parts to repair our customer's drones. The last mile shipping company was UniUni. They "attempted" a delivery on a Sunday. Their website says they will attempt a redelivery withing 48 hours. I am over a week past that and still no delivery. Instead, they say they are trying to find it.

  Customer Answer

  Date: 30/05/2025

  UUS5550462217074340

  The package was received by UniUni on the 5th of May. There was a delivery attempt on a Sunday, then they state they cannot locate it. 

  

  Business Response

  Date: 09/06/2025

  Dear ****,

  Thank you for your continued patience. We sincerely apologize for the inconvenience and delay regarding the delivery of your order.
  According to our records, a delivery attempt was made on Sunday, in line with our operating schedule. As per our policy, a redelivery should have been attempted within 48 hours; however, in this case, the parcel was not successfully redelivered, and its status remained unresolved.
  As of today, the parcel has officially been declared missing in our system. One of our senior customer service representatives will respond to your ticket shortly with an official Parcel Issue Confirmation Letter. This document should be submitted to your vendor as part of their refund or replacement process.
  We understand how critical this shipment was for your business, and we sincerely regret the disruption this has caused. Please know your feedback has been escalated internally to help us improve handling of time-sensitive deliveries.
  Thank you for your understanding.
  Sincerely,
  UniUni

• Initial Complaint

  Date:29/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a package coming of $200 worth of items and all week I have been getting failed delivery notifications my buzzer code is provided in my shipping address and I have emailed them multiple times as well asking them to use my buzzer code and they refuse. At this point my items are basically stolen because they refuse to deliver it properly.

  

  Business Response

  Date: 05/06/2025

  Dear *******,
  Thank you for reaching out. We understand how frustrating this experience has been, especially given the value of your order and the multiple failed delivery attempts.
  According to our records, your parcel was marked as delivered on May 30, 2025 at 6:11 PM to:
  ***********************************************************************
  We acknowledge your concern that despite the buzzer code being provided in the shipping address, it appears not to have been used by the delivery driver. This is unacceptable and will be escalated to our operations team for internal review.
  If you have not received your parcel, please check with your buildings front desk, neighbors, or shared drop-off areas in case it was left securely nearby. If the parcel is still missing, we will initiate a formal investigation. Please confirm that you have completed a full check so we can escalate this immediately.
  We sincerely apologize for the handling of your delivery and any stress it has caused. Your feedback is being taken seriously and will be used to reinforce compliance with delivery protocols.
  Were here to assist and will do our best to resolve this as quickly as possible.
  Kind regards,

  UniUni

• Initial Complaint

  Date:27/05/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 products from ***** on May 11, 2025 and uniuni stated they would deliver the product by May 22, 2025, but they have yet to deliver the products. They have claimed that they have attempted to deliver the products about three times but this has not happened, as the drop off location has not seen them try to deliver the packages. First they claimed the business was closed when it was not, then they claimed that the address was wrong, but that was also false. I have contacted customer service x5 but they provide with the same answers that were provided above. I would just like to receive my packages.

  

  Business Response

  Date: 05/06/2025

  Dear *****,

  Thank you for bringing this to our attention. Weve reviewed the delivery history for your ***** order placed on May 11, 2025 and can confirm that the parcel was successfully delivered to:
  ************************************************************
  on June 3, 2025 at 10:24 AM.
  We understand that you were expecting the delivery by May 22 and that the delays, along with the inconsistent delivery attempt updates, have caused significant frustration.
  According to our delivery logs, multiple attempts were made, and our system recorded initial issues such as business closure and address discrepancies. That said, we acknowledge your report that the business was open and the address was accurate. We take these discrepancies seriously and will escalate your feedback to our operations team for further review to prevent future occurrences.
  If you have not yet received the parcel despite the delivery confirmation on June 3, we recommend checking with the front desk, reception area, or mailroom at the drop-off location. If you are still unable to locate the parcel, please let us know immediately so we can initiate an investigation.
  We sincerely apologize for the inconvenience caused and appreciate your continued patience. Please dont hesitate to reach out if further assistance is needed.
  Warm regards,

  UniUni

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23381868
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ******