Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  See email sent to UniUni below:Four days ago, I contacted UniUni support per ticket and informed them twice of a gate code because I received a notice that a package was not deliverable.The gate code was originally provided with the initial order and twice again after the first delivery failed. Today, I once again got a notice of a failed delivery attempt with notation that suggested a possible attempt to contact me. I got no phone call at the time of indicated attempted delivery. My phone is ************. I tried calling your company twice only to have my call terminated at your end.Dr. ******* ****** **************. ********************************************.

  

  Business Response

  Date: 22/07/2025

  Dear Dr. **************** you for bringing this to our attention, and please accept our sincere apologies for the inconvenience you've experienced.
  Weve reviewed the delivery records for your parcel and can confirm that the address originally provided by the vendor did not include the required gate code, which unfortunately contributed to the initial delivery attempt being unsuccessful.
  While we did receive the updated gate code through your support ticket, there was a delay in scheduling the second delivery from our warehouse. We acknowledge that this delay was unacceptable, and we are following up directly with the station manager to ensure corrective action is taken and that similar issues are avoided in the future.
  We can confirm that the parcel was successfully delivered on July 21, 2025, at 1:41 PM to:
  *****************************************************
  We sincerely apologize for the delay and the lack of proactive communication. Should you require any further assistance, please do not hesitate to reach out.
  Sincerely,

  UniUni

• Initial Complaint

  Date:24/06/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 4th my package was delivered to wrong address.June 5th UniUni notified. June 5th ************************************* notified. They want a letter from UniUni stating that I didnt get my package before they will refund me the full amount. Continual emails to UniUni June 9, 10, 11, 12, 13, then a phone call asking to speak to a manager and was informed that someone would call me that night. Didnt happen. Another email to UniUni June 19 requesting a letter to *************** Email sent to **** ***** Ms. ***** ****** Vdh, who work for UniUni but no one has responded.****** & ***** want a letter from UniUni. Wrong delivery pictures arent good enough. Why wont anyone help me from UniUni?

  

  Business Response

  Date: 03/07/2025

  Dear *****,

  Thank you for your follow-up.
  A formal delivery confirmation email was sent to you on Thursday, June 5, 2025 at 1:12 PM, verifying that your parcel was misdelivered. This email should be forwarded directly to ****** & ***** to support your request for a refund or replacement. As the carrier, UniUni is not responsible for issuing refundsthese are handled by the merchant based on their policies once confirmation is received.
  We recognize your multiple attempts to resolve this and appreciate your patience. Should you need the email resent for your records or for the merchant, wed be happy to assist.
  Regards,
  UniUni

  Customer Answer

  Date: 07/07/2025

   
  Complaint: 23509937
  
  I am rejecting this response because:

   

  ****** and ***** will not accept your email as a formal response that my merchandise was misdirected. I had forwarded it to them but they require a PDF letter stating that. This has been my request repeatedly to your representatives on line with no response. I understand that UniUni wont reimburse me, that is not what Im asking. Im asking for a PDF letter that I can forward to ****** and ***** so that THEY will reimburse me.

  Thank you for your cooperation on this issue.

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 16/07/2025

  Dear *****,

  Thank you for your follow-up and for providing additional details.
  We can confirm that a formal delivery confirmation email was sent to you on Thursday, June 5, 2025, at 1:12 PM, verifying that the parcel was misdelivered. This document serves as official confirmation and is intended to support your refund or replacement request with the ********, ****** & *****.
  As per UniUnis policy, we do not issue PDF letters or additional documentation beyond the confirmation email already provided. Once the merchant receives this email from you, they are expected to contact UniUni directly to verify the information, which we are always prepared to do.
  We understand this situation has been frustrating and recognize your repeated efforts to resolve it. If you require the confirmation email to be resent for your records or to support your claim, we would be happy to assist, just let us know.
  Thank you again for your patience.
  Sincerely,
  UniUni

  Customer Answer

  Date: 25/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have forwarded the current letter dated July 16, 2025 to ****** & ***** on July ******* but have not heard anything from them. I only wish UniUni would have sent me a letter at the start when I requested it. I could have been reimbursed then. 

   

  Thanks for your assistance with this matter.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:20/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially emailed UniUni on June 1st looking for my package, and asked a couple other questions, as it was day 3 out for delivery and it had become a regular occurrence to be 4 days. Which it was. I received a response on June 4th, only acknowledging that my package was delivered. I reasked the same 3 questions and I got a response the next day saying to contact the business I bought the product from. So again I asked the same 3 questions regarding their business and it has been 2 weeks and I have never received a response. Anytime I have asked at least 1 of the questions over the phone to customer service, I have been met with different responses. I would just like my questions answered instead of ignored as that is not good customer service and makes the business look fishy and possibly a scam. I have never had a good experience with UniUni and this past one has me even more concerned if my package is in their hands.

  Customer Answer

  Date: 20/06/2025

  Why am I told it takes ***** hours for out for delivery and it actually takes 4 days? 
  Where is my package in that time? (Sitting in someones vehicle or goes to a warehouse for the night)
  Also if a package is lost or stolen while with you, what is your policy on that? 

  

  Business Response

  Date: 22/07/2025

  Dear ******,

  Thank you for reaching out again, and we sincerely apologize for the experience you've had so far.
  After reviewing your support history, weve identified that your original ticket was closed without properly addressing the questions you raised. That was not acceptable, and were addressing it internally with the appropriate team to ensure this does not happen again.
  We want to take this opportunity to provide clear responses to your concerns:
  
  1. Why does the delivery timeframe say 2448 hours, but my package took 4 days?
  We aim to deliver all parcels within 2448 business hours once theyve been assigned to a driver. However, there are cases where this timeframe may be extended due to driver schedules or route availability. For instance, if a parcel is assigned on a Friday and delivered on a Monday, its possible the assigned driver was not scheduled over the weekend. While we cant confirm the exact cause without the drivers schedule, we recognize the delay and appreciate your patience.
  
  2. Where is the package during that time?
  Once assigned to a driver, the parcel remains in the drivers possession until it is successfully delivered. It is not returned to the warehouse or reassigned unless a delivery failure occurs or a route change is required.
  
  3. What is our policy if a package is lost or stolen after delivery?
  If a parcel is confirmed as delivered to the correct address but is missing, we recommend contacting the vendor directly to discuss resolution options. As the last mile carrier, we are responsible for ensuring the package reaches the delivery address provided by the vendor. If theft or loss occurs after delivery, the vendor typically manages the next steps such as a replacement or refund.
  
  We fully understand how concerning it is to feel like your questions have gone unanswered, and we want to thank you for your persistence. Your feedback has been shared with our leadership and service teams to reinforce how important consistency and clarity are in every customer interaction.
  
  Sincerely,

  UniUni

• Initial Complaint

  Date:16/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************** UniUni Formal Complaint Regarding Falsified Delivery Attempt and Lack of **************** Response I am filing a formal complaint against UniUni for a delivery failure that was falsely recorded and never occurred, as well as for complete lack of customer service response despite multiple attempts to obtain assistance.The package in questiona time-sensitive educational itemwas shipped to my verified Canadian address and processed by UniUni. According to the tracking history, on 29 May 2025, the delivery attempt was marked as failed due to recipient refused to sign. This is categorically false. There was no delivery attempt at my residence. I received no knock, no call, no delivery notice, and no video surveillance supports the couriers claim. The tracking record was subsequently updated on 30 May 2025 to show that the parcel was returned to the warehouse, and now lists the item as return inbound. To be absolutely clear: I did not refuse the package. The delivery was not attempted. The tracking status is falsified, and the driver fabricated the reason for non-delivery.What is more troubling is that UniUni has failed to respond to a single one of my formal complaints submitted via all available customer service channels with a delivery. I am requesting the following:A formal investigation into the false delivery attempt.A written explanation and apology.Immediate redelivery of my package, or if the parcel is no longer retrievable, formal confirmation of its destruction or permanent loss.This complaint should be formally recorded as evidence of UniUnis failure to meet basic delivery obligations and uphold acceptable consumer service standards.If this issue remains unresolved, I will pursue a chargeback through **** and initiate a dispute through the seller platform.

  

  Business Response

  Date: 20/06/2025

  Dear ***,

  Thank you for your message and for outlining your concerns in detail.
  We have reviewed your case and can confirm that your previous support tickets were received and responded to by our **************** team. A second delivery was successfully booked and confirmed via email on June 17, 2025 at 3:29 PM. The warehouse has accepted the booking and is currently waiting for an available route to place the parcel for redelivery.
  Regarding the original scan on May 29, 2025, the reason for non-delivery was listed as Rejected Package. We understand this may not reflect your actual experience. In some cases, this status can result from a delivery error such as the parcel being brought to the wrong address or location, rather than a direct refusal by the recipient. We recognize how frustrating and misleading that can be, and we sincerely apologize for the confusion and inconvenience this has caused.
  We appreciate your patience as the redelivery is being arranged. Please dont hesitate to reach out if you have further questions or require additional assistance in the meantime.
  Sincerely,
  UniUni Customer Support

  Customer Answer

  Date: 23/06/2025

   
  Complaint: 23469922
  
  I am rejecting this response because:

  Business response not accepted.
  

  I reject UniUnis response in full.

  
  Their message contains false claims, deflection, and no meaningful resolution. At no point did I receive any confirmation of a second delivery on June 17 or any other date. I have meticulously searched all inboxes, folders, and spam filters. No such email exists. The claim that a redelivery was confirmed is simply untrue.

  
  The original tracking status explicitly stated recipient refused to sign. This is a fabricated entry. No courier arrived at my address. There was no knock, no buzz, no delivery notice, no contact attempt of any kind. My building is monitored by 24-hour surveillance. There is no footage of a UniUni vehicle or delivery attempt at the stated time. The delivery attempt did not happen, and the status was falsified. UniUnis vague excuse about possible scanning errors is unacceptable. It does not explain or justify the false claim recorded in the delivery log.

  
  Additionally, I reached out to UniUni through every available channelmultiple emails, ticket submissions, and follow-ups. All were essentially ignored. I received no assistance. This BBB response is the only communication I have received from the company, and it fails to acknowledge or address the core issue.

  
  This is not customer service. This is evasion. The business has failed to deliver the package, failed to make a genuine re-delivery attempt, failed to take responsibility for false tracking data, and failed to respond to direct inquiries until forced to do so through public complaint. Their conduct is negligent at best and deliberately misleading at worst.
  I demand a direct written apology, a factual status update on my parcel, and either a completed redelivery or written confirmation that the item has been permanently lost due to courier error. If not resolved immediately, I will continue pursuing this through a chargeback with **** and formal channels including Consumer Protection BC.

  
  This matter is not resolved.
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 03/07/2025

  Good day,

  Thank you for your patience while we completed a full review of your file.
  The initial scan noting recipient refused to sign was entered in error, likely due to a failed attempt at an incorrect location. This was followed by a confirmed second delivery on June 23, 2025 at 10:06 AM to ***************************************************************
  A redelivery notice was issued on June 17, 2025. Weve verified it was sent, though understand it may not have reached your inbox directly.
  The parcel is now marked as delivered to the correct address. If it remains unlocated, the next step is to contact your merchant directly to initiate a resolution through their support process.
  Regards,
  UniUni

• Initial Complaint

  Date:16/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery drivers are constantly calling my buzzer code to be let in despite having no packages of mine to deliver. It is repeatedly happening and others in the building have also complained. I submitted a complaint via email to them on June 2nd and it is still open. I just had a driver call my buzzer, I asked to confirm the unit number - which they did - but there's no package for me, only for a different tenant. So now the drivers are actively lying to get access in to the building.

  

  Business Response

  Date: 20/06/2025

  Dear ******,

  **** you for following up regarding the issue of unauthorized buzzer use by our delivery drivers.
  Your concerns have been acknowledged and shared with the Station Manager overseeing your area for review and corrective action. We recognize the importance of respecting building access protocols, and the behavior you described, buzzing units without a delivery and misrepresenting information, is being addressed with the local delivery team.
  We appreciate you taking the time to document this pattern. If the issue continues, feel free to update us so we can continue monitoring and escalating as needed.
  Sincerely,
  UniUni Customer Support

• Initial Complaint

  Date:11/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a weighting scale from them and then after a long wait I get message that they try to deliver I have my porch camera that shows they didnt also my street box is big enough for packages I contacted them and all I got was run around excuses plus I put my ********* ** address and they had Louvillie ky

  

  Business Response

  Date: 20/06/2025

  Dear *****,

  Thank you for reaching out.
  According to our records, your parcel was delivered on June 12, 2025 at 3:10 PM to the following address:
  **** ******** **** ***** ********** *** **********
  If you did not receive the parcel or believe there may have been a delivery issue, please don’t hesitate to reach out again. We’ll be happy to review the matter further and assist however we can.
  Best regards,
  UniUni

• Initial Complaint

  Date:10/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had multiple package delivery issues with ******* over the last 6 months. Of note: I live a newer rather small development (4 years old) and unfortunately the street address I am located at does not seem to appear in Gooogle maps. Despite this I receive mail from ****, and all deliveries from ******, **** *****, *** etc without issue. However Uniuni has been a huge issue. Packages are on track to deliver then i receive an "undeliverable" email but without further explanantion as t why. I use both the customer servcie emaila nd their chatbot to get more information. I explain the adddress situation, provide them a ***** link to the complex and provide explicit instructions where to drive and drop off package.The complex is super small so its as simple as drive back to last bulding and leave outside apartment door. Its just a circle of buildings. This never works out and only once has driver actually texted me and completed delivery. This is absurd to me as ALL other deliveries from any other service never have issue and all packages make it to my door. Why cannot Uni uni manage to find this address or follow simple extended instructions???? If you want to be a competitive delivery service you shoud be using various map services in order to locate an addres that all other carriers seem to find without issue. I have been unable to receive many packages over the last few months, resulting in cancelled orders, refinds etc. This is beyond frustrating as I cannot contro, how my valid address apppears in map searches. Uni Uni please do better and have your drivers utilize multiple map services, follow the addiotnal instructions you ask for and text the customer for clarificaction if needed.

  

  Business Response

  Date: 17/06/2025

  Dear ****,

  Thank you for your message. Weve reviewed your recent support ticket and acknowledge the challenges youve experienced with deliveries to your address.
  We can confirm that the address on file has been updated, and both affected shipments have been booked for a second delivery. These are scheduled to occur within 10 business days.
  We appreciate you taking the time to provide additional information, and our team will continue to monitor the status of these deliveries to ensure they proceed as expected.
  Sincerely,
  UniUni 

• Initial Complaint

  Date:09/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item that shipped April 21, and Uniuni was used as the last mile carrier. The package made it to the **, made it through gate transit, and Uniuni claimed that they had the package in *********, and that it would be delivered shortly. This package had tracking number UUS54M0464179223256, and it initially failed to deliver twice in a row, one of which didn't even have a reason provided for the failure. I contacted customer service, and they said they would schedule a third delivery. This again failed, so I contacted again and they asked me to schedule a final delivery. I replied and they claimed a package would show up in 10 business days, but in 12 business days no one came by with no updates on the tracker and when I re-contacted to inquire they returned my package to sender and would not provide me any more help in getting it back. Thankfully, I was able to get a free replacement shipped on May 29 since this was entirely Uniuni's fault. It again made it to ********* under tracking number UUS55V0462301551794, but once again two deliveries initially have failed to reach my address. I'll be reaching out to customer service again to schedule a third delivery but I have no confidence it will do anything. I have cameras at my house and I've been home all 6 of the days that a delivery was claimed to be attempted, so I know for a fact no one even showed up at the address. I am not pleased at the lack of truthfulness from customer service either, since they routinely just tell me another delivery is coming or I should schedule another one without anything ever actually happening.All I want is for this second package to actually come to my house and be placed on my doorstep, since 6 prior attempts to deliver it have failed for absolutely no discernible reason. I don't appreciate being gaslit and told deliveries are failing when I see no one even attempts to get to my address.

  

  Business Response

  Date: 17/06/2025

  Good day,

  Thank you for reaching out and for taking the time to share your experience with us.
  We understand how frustrating this situation has been particularly after multiple failed delivery attempts and the conflicting information you received from our support team. You had every reason to expect timely, reliable service, and we sincerely regret the confusion and inconvenience caused throughout this process.
  Were pleased to see that your parcel under tracking number UUS55V0462301551794 was successfully delivered on June 11, 2025, and we trust it has now been received. While the delivery has been completed, we want to acknowledge that the process leading up to it fell short of the standard you deserved.
  Please accept our genuine apology for the delays, missed attempts, and inconsistent communication. Your feedback has been noted, and we are working to ensure future experiences reflect the quality and reliability all customers should expect from us.
  Should you need any further assistance, we remain at your service.
  Warm regards,
  UniUni 

• Initial Complaint

  Date:06/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company needs to shut down business. They are unprofessional and have so many complaints. First my package didnt have an address, when I called and gave then the address they said it would be delivered in 7 days. I called again he said before Friday. Still no package. I called again a lady said she didnt know why he said that .. and asked for my address again. They have to wait for a driver to be assigned. I asked to speak to the manager, she said I would get a called within 24 hrs. I cant pick up my package. This company has no remorse or respect for people and they hard earned money. Just dont be in business then, because your customer service is bs. Ill be at the warehouse to get my package no worries. I already missed my photoshoot but lm going to have it for my birthday!!! and I dont want a sorry excuse response, I want what I paid for!!! This company is a scam and possibly stealing!!!

  

  Business Response

  Date: 10/07/2025

  Dear Jasmine,

  Thank you for bringing this matter to our attention. We understand how disappointing and frustrating this experience has been, especially with the missed event you had planned around your delivery.
  We have reviewed your case and want to provide clarity on the current status. The parcel is being handled through a facility that is currently in the process of a location transition, which has temporarily delayed the scheduling of second deliveries in that area. Your shipment has been flagged for immediate delivery booking as soon as local operations resume.
  We acknowledge the breakdowns in communication you encountered during your calls with our support team. This falls short of the level of service we aim to provide, and we are taking steps internally to address the inconsistency in the information shared.
  Please rest assured that your parcel has not been lost or discarded. It is secured at our warehouse and will be scheduled for delivery as soon as driver availability allows. We recognize how important this is to you and are monitoring the situation closely to ensure follow-through.
  We appreciate your patience as we work through these operational challenges and remain committed to completing your delivery as quickly as possible.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 14/07/2025

   
  Complaint: 23433219
  
  I am rejecting this response because: I called the supervisor of the **********************, he doesnt know what happened. He claim that it was lost, then it wasnt lost. He also said that he will help me get my package, which I still have not received. Its been over a month. Your company has ruined my 30th birthday, ruined my photo shoot, and I had to pay $400 for a custom-made replica dress due to pressing time limits. I did not get to take professional photos in my dress and I was emotionally distraught because I had planned this months in advance For this particular reason. your company failed me.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 22/07/2025

  Dear Jasmine,

  We understand how disappointing this situation has been, especially given that the delay impacted a personal event that mattered to you. Missing your photoshoot is not a small inconvenience, and we want to acknowledge that directly.
  

  After reviewing your case, weve confirmed that your parcel is linked to our second delivery process, which has been temporarily impacted due to an active warehouse relocation. Weve been informed that all pending second deliveries will be completed as soon as the warehouse transition is finalized and routing resumes in your area.
  

  We also recognize that youve had to repeat your address multiple times, and that inconsistent communication from our end has only added to your frustration. Thats not the experience we aim to provide, and were addressing that internally with the teams involved.
  

  While we cannot change whats already happened, we are monitoring your parcel closely and will prioritize its delivery the moment operations resume.

  Were not here to offer empty apologies, just a commitment to follow through and get this resolved properly.
  

  Sincerely,

  UniUni

  Customer Answer

  Date: 23/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks, but whats done is done. I just want you all to know how much you impacted an important moment of my life.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provided photos of a delivery attempt never reached me I have been waiting for support for 45 mins now company refuses tracking number provided by them in several emails . Package items ***** total this a fraudulent overseas China company.

  

  Business Response

  Date: 10/07/2025

  Dear ******,

  Thank you for reaching out and sharing your concern.
  We understand how important your delivery is, and we sincerely regret the frustration you've experienced while trying to obtain support.
  After reviewing the tracking number provided, we are currently unable to locate any results in our system. We have included a screenshot in our response that shows the error message we receive when attempting to retrieve the tracking details.
  To move forward, we kindly ask that you verify the tracking number with the vendor or seller to ensure that the correct information was provided. Our support team is unable to proceed with further investigation unless a valid UniUni tracking number is available.
  We are here to assist as soon as accurate tracking information is received and appreciate your cooperation in helping us resolve this matter.
  Sincerely,
  UniUni