Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromOdette K

  Date: 20/05/2024

  1 star
  I would give it ZERO star if that was an option. They are a **** delivery company. They failed to deliver my package 3 times without notify me, and returned to the warehouse for "insufficient address", "no unit number". My home is a house, and in the 40 plus years I have lived here I have NEVER had a single delivery issue. I tried twice to call uniuni support, I was kept on hold for over 45 minutes each time, when I finally had a rep on line, I was disconnected.
  

  uniuni

  Date: 23/05/2024

  Good day,

  We sincerely apologize for the inconvenience and frustration you have experienced with our delivery service.
  We have located your customer support ticket and confirmed that an agent is currently in contact with you to clarify and correct the address on your tracking number. This is to ensure that a second delivery can be booked successfully.
  We are committed to resolving this matter promptly and ensuring that your package is delivered without further issues.
  Thank you for your patience, and we appreciate your understanding. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  Sincerely,

  UniUni

• Review fromShelley V

  Date: 20/05/2024

  1 star
  Worst service and No item delivered .They said they delivered package and took a photo of a house they delivered to which is clearly not my house. I attempted to contact the customer service by phone and have been on hold all morning over an hour with no answer. Hold times kept changing as I waited on the phone. I sent an inquiry on their website as well. I have cameras all over my house and no one delivered any package to my house.
  

  uniuni

  Date: 23/05/2024

  Good day,

  We sincerely apologize for the inconvenience and frustration you have experienced with our service.

  We have located your customer support ticket and want to assure you that a team lead will be reaching out to you shortly to offer a resolution to your concerns.

  We are committed to resolving this matter promptly and ensuring that your package is delivered correctly. Thank you for your patience and understanding.

  If you have any further questions or need additional assistance, please do not hesitate to reach out.

  Sincerely,

  UniUni

• Review fromJason B

  Date: 09/05/2024

  1 star
  My package went out for delivery 35 hours ago and is still not delivered. After 32 hours i tried to call customer support and after being told it was a 17 min wait time i waited for 3.5 hours on hold just to be told my package is still out for delivery and could take another 13 hours to deliver . It dies not take that long to diliver in my small city especially when considering i had a second package from them that went out for delivery this morning and was delivered within two hours. They have a long history of either not delivering packages to me or misdelivering them once they delivered my package to the wring address 3200 miles from my house and blamed it on me . I did not choose them as the courier for my packages but if you have the choise stay *** **** away from this company
  

  uniuni

  Date: 23/05/2024

  Good day,

  We sincerely apologize for the inconvenience and frustration you have experienced.

  Our **************** Manager has personally reached out to you via email to verify your tracking number and provide a detailed update on your shipment. Please check your inbox for this communication.

  
  We appreciate your patience and understanding as we work to resolve this matter promptly.

  If you have any further questions or need additional assistance, please don't hesitate to let us know.

  Thank you for your patience.

  UniUni

• Review fromGeorge H

  Date: 08/05/2024

  1 star
  I live in an apartment complex and the driver decided to leave my package on the counter in a mail room that is open access to anyone. Signs posted say not to leave packages on the counter and that the driver can gain access to the complex if they go to the leasing office. Of course not more than 2 hours later (had to leave work early to pick up the package) is the package gone/******. Called the number on the UniUni site for support two times. The first time was on hold for 1 hour and had to drop due to meetings at work. The second time I called and was on hold for 3 hours no answer. The audio recording would announce your call will be answered in X amount of minutes and every time I am given a different number with that number constantly rising. I will never do business with any business that decides to use this company for shipping.
  

  uniuni

  Date: 23/05/2024

  Good day,

  Thank you for bringing this to our attention, and we deeply apologize for the trouble and inconvenience you've experienced. We understand how frustrating this situation must be.
  We have located your customer support ticket and have sent you a reply offering a resolution to your concerns. Please check your email for our communication. Your feedback regarding the delivery process is very important to us, and we will be addressing these issues to prevent such instances in the future.
  If you have any further questions or need additional assistance, please don't hesitate to reply to our email or reach out to us directly.

  We appreciate your patience and understanding.

  UniUni

• Review fromSamantha K

  Date: 28/04/2024

  1 star
  Initial Order was delivered to mailroom then ******. Reordered items after recieving a refund from the company. Called UniUnis customer service to leave delivery instructions spent 1.5hrs on hold before speaking to a rep finally got a hold of someone and left instructions to not have any packages delivered to mailroom and to have the packages delivered to unit. Today 2 out of 3 packages **** left in the mailroom and thankfully not ******. Delivery notification was sent to my phone 2hrs after the actual delivery.
  

  uniuni

  Date: 23/05/2024

  Good day,

  Thank you for reaching out and sharing your experience with us. We sincerely apologize for the inconvenience caused by the delivery issues.
  We have confirmed that the delivery instructions were correctly added to your tracking number. Unfortunately, it appears that the driver missed these instructions, and we deeply regret this oversight.
  For any future delivery instructions or assistance, you can submit a ticket online at www.uniuni.com/support. This will ensure our team is promptly alerted to your needs and can take appropriate action.
  We appreciate your patience and understanding as we work to improve our service. If you have any further concerns or require additional assistance, please don't hesitate to reach out.
  Best regards,

  UniUni

• Review frommiladys g

  Date: 24/04/2024

  1 star
  i’ve gotten package sent to the wrong address MULTIPLE times not once not twice but 3 times currently the money given to me for my birthday and i ordered off ***** is being delivered to escondido and i live in SAN DIEGO!!?? and they are delivering to ESCONDIDO AGAINNN? if this can get resolved before my package delivers and maybe you can ask your driver to come to my CORRECT address that would be much appreciated but id highly doubt this company would do so.
  
  

  uniuni

  Date: 23/05/2024

  Good day,

  Thank you for bringing this to our attention, and we apologize for the repeated delivery issues you've experienced.
  

  Our records show that your package was delivered on 2024-04-25 at 17:59:41. We understand the frustration of having packages delivered to the wrong address multiple times, and we're sorry for the inconvenience this has caused, especially with your recent order.
  
  If you need any further assistance or have additional delivery instructions, please submit a ticket online at www.uniuni.com/support to alert our team.

  Thank you for your patience and understanding.

  Best regards,

  UniUni

• Review fromBrenda S

  Date: 24/04/2024

  1 star
  They say my item is " out for delivery " and is with the driver and will be delivered soon ( within 1 day ) . I've been told this for 3 days now online . I called and they told me my address is wrong? When they told me the address they have on file I confirmed it is correct and I was told it isn't? I know my address and I know it's correct . It's simple..don't **** a package as " out for delivery " if you don't intend to deliver it that day . What the heck??
  

  uniuni

  Date: 23/05/2024

  Good day,

  Thank you for bringing this to our attention, and we apologize for the repeated delivery issues you've experienced.

  Our records show that your package was delivered on 2024-04-24 at 15:13:361.
  
  If you need any further assistance or have additional delivery instructions, please submit a ticket online at www.uniuni.com/support to alert our team.

  Thank you for your patience and understanding.

  Best regards,

  UniUni

• Review fromRay D

  Date: 05/04/2024

  1 star
  Terrible service from Uni Uni driver. Live in a multi unit building. There is a very clear sign posted not leave parcels if there is no answer. The driver ignored this notice by the building manager and still dropped off the parcel which of course was not there when I returned home. The driver also **** and said that they would return but not the case at all.
  

  uniuni

  Date: 24/04/2024

  Good day,

  Thank you for your feedback and for reporting this issue. We apologize for the inconvenience caused by the actions of our delivery driver. We take these matters seriously and strive to adhere to all delivery instructions provided by building management.
  We have located your customer support ticket and have already sent an offer of resolution to address this situation. Please check your email to review the details of this offer and let us know how you would like to proceed.
  We are committed to ensuring that this does not happen again and appreciate your patience as we work to resolve this matter to your satisfaction.
  Best regards,
  UniUni

• Review fromSue J

  Date: 02/04/2024

  1 star
  This delivery service does not rate even 1 star. I was not home at time of delivery but the intercom system is linked to my cell phone. I spoke to the Uni Uni courier when he arrived at my complex through the intercom. I told him I would not be home for several hours and asked him not to leave the package in the lobby but to leave it outside my apartment door. I explained that the package was at risk of being stolen in the lobby. He agreed to leave the package at my apartment door so I buzzed him in remotely. Several minutes later I received a text message stating the package was successfully delivered along with a photo of it left in the lobby, exactly where I told him NOT to leave it. I dont know anyone in the building so I immediately called my son to go to my complex to retrieve the package. By the time he got there the package had been stolen.Had the Uni Uni driver simply stated he was too lazy to take the elevator up to the third floor, I would have denied access to my building and he could have rescheduled the delivery.
  

  uniuni

  Date: 24/04/2024

  Good day,

  Thank you for sharing your experience, and we sincerely apologize for the mishandling of your delivery instructions and the resulting inconvenience. This situation does not meet the high standards we set for our service and delivery protocol.
  We have located your customer support ticket and have sent an offer of resolution to help address this issue. Please review the details of this offer in your email and respond so we can work towards a satisfactory resolution.
  Your feedback is invaluable in helping us improve our service, and we are committed to ensuring that similar incidents do not occur in the future. Thank you for your patience and understanding as we handle this matter.
  Sincerely,
  UniUni

• Review fromLatonya M

  Date: 30/03/2024

  1 star
  UniUni is the worst delivery company ever!!! They never deliver to your door knowing that there are multiple units in the building and anyone can steal it. They dont care. I dont know why they are so careless. Its not my responsibility to go to my neighbors to find where my package is. Do better. I have provided a phone number to be contacted but they never call. If I could leave, no stars I would, but Im forced to leave one star
  

  uniuni

  Date: 24/04/2024

  Hello,

  Thank you for taking the time to provide your feedback. We are truly sorry to hear about your frustration with our delivery service. It's important to us that our customers receive their packages safely and efficiently, and it seems we have not met this expectation in your case.
  

  We take your concerns seriously and are currently reviewing our delivery procedures, especially in multi-unit buildings, to prevent such issues from occurring in the future.

  Your feedback is crucial in helping us improve, and we are committed to doing better. Thank you for your patience and allowing us the opportunity to address this issue.

  Warm regards,
  UniUni