Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromAda T

  Date: 25/09/2024

  1 star
  Didnt even get my package and they wouldnt tell me where it was delivered to. Oh and by the way, the max refund they can give is $100 so its annoying if your package cost more than that like mine.
  

  uniuni

  Date: 26/09/2024

  Dear Ada,

  Thank you for sharing your feedback. We understand your frustration, and we apologize for the inconvenience youve experienced. After reviewing your case, we found that our support agent was transparent and made every effort to resolve the issue with you.
  While UniUni does have a policy in place for such instances, there are limitations to this policy, including a maximum refund of $100, which the customer service agent followed in accordance with our procedures. We understand that this may not fully cover the value of your package, and if you are unsatisfied with our resolution, we encourage you to reach out to the vendor directly to discuss further options, including any additional credit or an investigation they may choose to initiate.
  We sincerely apologize for the inconvenience this has caused and appreciate your understanding.
  Sincerely,

  UniUni

• Review fromKaren H

  Date: 24/09/2024

  1 star
  Company *****. I didn't get my stuff from ****. The picture shows my stuff in a truck not at my house or any house. Can't get anyone on the phone
  

  uniuni

  Date: 26/09/2024

  Dear *****,

  We sincerely apologize for the frustration youve experienced. After reviewing your case, weve found your support ticket, which is currently being worked on and is following the escalation process.
  Your inquiry has been escalated to a senior agent who is reviewing the details. You can expect to hear from them by the end of today with a resolution to your issue. We truly regret the inconvenience and confusion this situation has caused and appreciate your patience as we work to resolve it.
  If you have any further questions in the meantime, please dont hesitate to let us know.
  Sincerely,

  UniUni

• Review fromDeborah N

  Date: 23/09/2024

  1 star
  Ordered from TEMU. Delivery was UNiUNI. I never got the order! They have a pic showing proof. The problem? The picture is not my house! I sent pics of my house and address in the picture. Still no refund. Just robot emails. No call, as they promised within 48 hours. 4 emails later, AI responses! $60. Wasted! Cant call the number, left on hold 2 hours!
  

  uniuni

  Date: 26/09/2024

  Dear *******,

  Thank you for reaching out, and we sincerely apologize for the frustration this has caused. After reviewing your case, we found your support ticket and see that a resolution was sent to you on Monday, September 23, 2024, at 2:01 PM. If you are unhappy with the provided resolution, we encourage you to reply directly to that email and request to have the matter escalated to a manager for further review.
  We understand how frustrating this has been, and we regret the delays in communication. Please know that we are here to assist you and want to ensure the situation is addressed properly.
  Thank you for your patience, and we look forward to helping resolve this matter.
  Sincerely,

  UniUni

• Review fromEvan C

  Date: 22/09/2024

  1 star
  Absolutely horrible. First out of nowhere for weeks they told me my address was undeliverable because it didn't exist. I tried to call several times and they would start by telling me it would be a 20 minute wait and then they kept adding more and more time to that to where every call ended up being over an hour of me waiting on the most annoying call waiting I have ever heard where it literally told me every 5 seconds to use their chat option which I had tried several times but would only speak to me in French. I have filed several cases with them and not gotten a single email back about any of them even when I can prove that they did not deliver my packages because they literally will send me pictures of one or two of the packages and then take a picture of the shelf in the mail room without the packages on it at all so they're not even trying. I have read so many reviews all of them are negative and some of them are ex employees who fully admit that other employees will simply steal packages because they are only getting paid $1 or two per package to deliver them and there is no consequence for them not delivering. I have had literally 90% of my stuff from AliExpress sent back and I thought I finally got it fixed when they started delivering stuff and then every once in a while it just wouldn't show up and now all of a sudden it's happening all over again.They're literally not delivering anything but maybe one tiny package every week or so and unfortunately this time they are saying that the stuff was delivered and like I said they would show a picture of the male room shelf without the packages on it at all so I just lost $100 worth of stuff including a jacket that I was looking for for 4 years only to have stolen. I can't shop on any website that uses them as a shipping company anymore which is awful but they refuse to do anything about it so I have no choice.i thought *** was bad by throwing packages outside of my apartment to be stolen and attempted blackmail
  

  uniuni

  Date: 26/09/2024

  Dear ****,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration and inconvenience youve encountered with your recent deliveries. After reviewing your case, weve located your support ticket, and a member of our leadership team is personally addressing the matter today. You can expect to receive a resolution shortly.
  We deeply regret the difficulties youve faced, and please know that your experience is a priority for us. We are committed to resolving this issue and ensuring that you receive the level of service you deserve.
  Once again, we offer our sincerest apologies for the inconvenience caused, and we truly appreciate your patience as we work to resolve this for you.
  Sincerely,

  UniUni

• Review fromAnthony W

  Date: 21/09/2024

  1 star
  Horrible. Delivered to wrong address. No help rectifying situation. Pictures show the wrong house

• Review fromMila T

  Date: 21/09/2024

  1 star
  I was home when the delivery driver came to my address, but the driver didn't deliver my package and drove away. Waited over 30 minutes when I called their customer support line to reschedule the delivery.

• Review fromMichael D

  Date: 20/09/2024

  1 star
  I would leave this business a 0 star, if I could, in all honesty I dont understand how they stay in business, on multiple ocassions they leave the packages in vicinity but not exactly at my door , so I had to look for the packages at my neigbors units. The last straw was to misdeliver the package to incorrect address. It took 90 minutes of being on hold to reach a live person. Still matter is not resolved

• Review fromAbbe C

  Date: 20/09/2024

  1 star
  They are horrible. They went to the BACK of where I work (which the back consists of a huge locked gate that blocks off a long cement driveway. It is VERY obvious that it's the BACK of somewhere.) They proceeded to throw my fragile package over the gate , where it landed (and broke the contents into pieces) on the solid cement. They destroyed what I had been waiting days for. TERRIBLE.

• Review fromBill J

  Date: 20/09/2024

  1 star
  My order from **** has been held hostage by this company for 9 days and they have refused to deliver it. They have refused to give me an update and keep telling me that they will contact me but never do. This company is a scam and does not know anything about customer service.

• Review fromWendy T

  Date: 19/09/2024

  1 star
  My package has been "out for delivery" for almost a week. Tonight it says that there was a "failed delivery attempt". No one attempted to deliver anything, I've been here all day and night. I also have a doorbell camera that notifies me when someone is on my porch. Lies, they are liars. So I get ahold of Temu who sends me a big message about how I requested it to be held at the post office so that I can pick it up. I never did that. That's absolutely ridiculous and a lie. I will never order from Temu again because they use Uniuni and if I ever want to purchase something from a company that uses Uniuni I won't buy it. Uniuni *****.