Reviews
This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 737 Customer Reviews
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Review fromMichael M
Date: 24/02/2023
1 starLike many of these reviews, I have had countless packages left either outside my apartment building door, or lobby, without me knowing of my delivery. We have a call box outside the main door, and either these people stupid or lazy to buzz or just after their pay for delivery. I have twice gone to pick up my package at their location, and it is a small ****************** ,and you have to lineup with the eatery clientele. When it gets to your turn, you show them your id and the person will go to a small curtained area for your package. Wow, what a lousy business. My shipments come from **** and they ship with Global Landmark, which I am not fond of. I live in ********, ** and I have tracked my packages from ****** next door, to ********, and further somewhere and back to west. It sometimes takes more than a month and when it finally gets to Uni Express. they also louse up the delivery. I will never deal with these people if I know my package will come through them. I wish their business license is revoked forever.
uniuni
Date: 08/03/2023
Good day *******,We thank you for letting us know of your experience with UniUni. We will be in contact with you via email to get your tracking number and review your account. We apologize that the drivers are not delivering your parcels to safe locations so that you are able to receive them. We look forward to speaking with you further on this matter. Thank you, UniUniReview fromSejal A
Date: 23/02/2023
5 starsI got my package delivered today. the product was delivered very safely, with no damage. Thanks a lot!uniuni
Date: 08/03/2023
Good day *****, We appreciate your review of UniUni!Thank you for taking time out of your day to share your experience.Have a great day!UniUniReview fromAmelia W
Date: 13/01/2023
1 starLeft my package worth $175 outside of the side door of my apartment building. Did not even pull into the parking lot to use the main door or drop off in the lobby or mailroom, no one contacted me at all to let me know it was there and someone just walked right off the streets and ***** it as it was just carelessly left outside a side entrance that’s ten feet away from the sidewalk. This was my Christmas gift from my mother. I feel so disrespected and violated. What sort of standards of practice do you have? Who is training your drivers? You should have your business license revoked, what a nightmare. Do better!uniuni
Date: 17/01/2023
Good day ******,
We are sorry that your experience with UniUni was not a positive one.
I have overlooked our ticketing system and have verified that our Customer Support Team has processed a refund for your parcel. The Branch Agent at this location has forwarded your suggestion to the courier's manager for further review and follow-up.
Thank you,
******Review fromAM K
Date: 06/01/2023
1 starRecently purchased item from China, they uni uni to deliver , uni uni delivery guy came outside my building took the picture and send me email item delivered, never came to my unit and I was home all day , I went outside nothing there , withing 1 hour I emailed back to uniadmin that I did not receive the package and explains what delivery guy did but they never responded , I think they guys are **** ** **** ****** and steal custome packages cause as I start doing online research there are hundreds of complain about the uni uni delivery guy mysteriously delivering invisible packages that never gets to their customers , luckily I paid with ****** and opened the case against seller so in the future they will not use this company uni uni for any deliveries , this local company is in Gardena , California. Don't do business with them .uniuni
Date: 17/01/2023
Good day **,
We are sorry that your experience was not a positive one.
I am unable to find you in our system to verify the status and journey of your parcel. I will be reaching out to you via email to gather some additional details so that we can understand better what happened with your parcel. We are sorry that your parcel never made it to you.
I look forward to discussing your matter with you,
Thank you,
UniUniReview fromGalina N
Date: 03/01/2023
1 starThe same problem. They do not deliver.
Twice my packages were left on the floor at the common entrance, which is open for everybody from outside. The first time I was lucky to find it, but the second time my parcel disappeared. I was at home, but nobody bothered to buzz or phone me. I learned about the delivery from the sender's email.
In response to my complain they did not even apologized. They sent me two pictures of my parcel on the dirty floor and advised to ask the sender for a refund.uniuni
Date: 17/01/2023
Good day ******,
We are sorry for the experience that you have had with UniUni.
I was able to find a file with our Customer Support team. I will respond to via this ticket requesting a copy of your receipt to administer a refund. We do our best to ensure that our deliveries are handled with due care and diligence and can understand your frustrations when a parcel is not received.
We thank you for bringing this to our attention.
Thank you,
UniUniReview fromLynn K
Date: 19/12/2022
1 starThese guys are ****!!! I live in a condo building and my parcel was left in the entrance to the building. There was no attempt to call me on my phone- the parcel has my number and they never buzzed me to say they were delivery a parcel. I apparently have to leave a star rating which I would give them nothing at all but you have to rate them...the 1 star is false it should be no stars.uniuni
Date: 28/12/2022
Good day ****,
We are sorry that your experience with UniUni wasn't a pleasant one.
I will be reaching out to you via email to verify your tracking number so that we can investigate if the courier is following company policies and procedures.
I look forward to speaking with you on your matter.
Thank you,
GloriaReview fromPatrick J
Date: 19/12/2022
1 starThey should be stripped off their business license. Countless reviews clearly show their gross negligence and persistent ************ in delivering packages securely to receivers and utter ********* in leaving packages in unsecured areas. It's like single digit ** is the prerequisite to work for and manage at this company. Senders beware and recceivers should hope a different delivery service is used.Review fromMichael C
Date: 16/12/2022
1 starHorrible delivery company. Package was not delivered to my door; it was left in the lobby where t was ******.
Negligent. (If I could leaver zero stars I would)Review fromArmand Baksh-Zarate
Date: 15/12/2022
1 starAbsolutely awful service. Claimed to deliver (which mean a photo taken in front of my front door) with no hand off to another person given the value of the package. The vendor received a message from the courier that stated “courier handed package to customer” which is absolutely false.
When contacting their customer service, they washed their hands and said it wasn’t their problem. Absolutely appalling.Review fromBryant R
Date: 15/12/2022
1 starI woke up to this text message and it said I received this message at 10:12pm:
“***** **** ****** * **** ******* *********** ********* *** ********** ****** ***** **** ***** **** ** **** *** ****.”
I went down stairs straight away and it was not there..I called uni uni multiple times with no luck. Left a message on their website for assistance and no reply. What do I do now?
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