Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromEileen R

  Date: 15/12/2023

  1 star
  If I could I would give less than 1 star. This company's employee vandalized my property by writing my house number on our gate in permanent marker. We live in a condominium complex. I'm assuming he did so, so that our street number would show with our unit number in the photo he took as proof of delivery. I will definitely be pursuing further action and litigation against the company for vandalism.

• Review fromRichard B

  Date: 13/12/2023

  1 star
  My package was left at a different community than mine and I had to drive 15 minutes to retrieve it. The address on my package was correct and the address where it was left had absolutely no resemblance to my address. Also, the package had been relabeled with a new tracking number. As a result I could no longer track it after it had arrived in my community.
  

  uniuni

  Date: 19/01/2024

  Hello *******,
  We sincerely apologize for the inconvenience and confusion caused by your package being delivered to the incorrect location. This is certainly not the level of service we aim to provide, and we understand the frustration of having to retrieve your package from a different community.
  We will share this incident with the station manager for your area to review and address. Our goal is to prevent such occurrences from happening again and to ensure that all packages are delivered accurately and efficiently to the correct addresses. The issue of your package being relabeled with a new tracking number and the subsequent tracking challenges are also concerning, and we will investigate this matter thoroughly.
  Thank you for bringing this to our attention. We are committed to making the necessary improvements to our delivery process and appreciate your patience as we work to resolve these issues.
  Best regards,UniUni

• Review fromNatalie W

  Date: 12/12/2023

  1 star
  I never received my delivery, its been almost a month. I need UniUni to acknowledge if this parcel is lost in order to get a refund. *** sent many emails and made many phone calls and am always told that it is probably lost and the manager has to ok the lost status. But no one is responding and now the original sender is also refusing a refund. This is terrible, I hope I never have to ever deal with this delivery company ever again.
  

  uniuni

  Date: 19/01/2024

  Hello *******,
  We're sorry to hear about the challenges you've faced regarding your delivery and the subsequent communication with our team. After reviewing our records, we found that your customer service ticket has been resolved and a resolution has been offered.
  If you are not satisfied with the resolution provided, we encourage you to respond directly to the email we sent you. This will allow us to reopen your case and offer further support to address your concerns more effectively. Our team is committed to ensuring your satisfaction and will work diligently to resolve any outstanding issues.
  We understand the frustration this situation has caused and are dedicated to improving our services and responsiveness. Your feedback is invaluable to us, and we appreciate your patience as we work to make this right.
  Thank you for bringing this matter to our attention.
  Best regards,UniUni

• Review fromLuanna M

  Date: 07/12/2023

  1 star
  If I could give 0 stars, I would. One of their drivers stole my Amazon package that was sitting on my porch when he came to deliver my Temu package. I have contacted the company and I am waiting to a response regarding this driver and his actions. So far I have heard nothing back from UniUni! What this UniUni driver did was commit a Felony!

• Review fromAnn T

  Date: 07/12/2023

  1 star
  I was supposed to receive a sentimental package after a loss in my family.The seller advised that the shippment was through uniuni. I've tried calling them and both times get hung up on. I called locally as well, line dropped. ******* says delivered when it was not. No slip, nothing.This is just so incredibly sad that places like this exist.

• Review fromDaaimah S

  Date: 03/12/2023

  1 star
  Uni Uni is terrible! Im trying to understand how such horrible company gets access to peoples valuables and arent responsible enough to accurately deliver personals that someone has paid their hard earned money for?! Im currently still waiting for a redeliver from this company. The first attempt wasnt an attempt at all especially when clear instructions were left on my front door lobby as to where to put the package. My package automatically was sent back to some warehouse while I continue to wait. Ive corresponded multiple times with customer service and still nothing! ***** will loose customers if they continue to use this carrier!
  

  uniuni

  Date: 19/01/2024

  Hello *******,
  We apologize for the inconvenience and frustration you've experienced. It's important to us that we address your concerns accurately. Regarding your package, it was returned to the vendor's warehouse after being deemed undeliverable. This decision was made in accordance with our standard procedure for handling undeliverable items.
  We also noticed an unresolved customer support ticket related to your case. We had reached out requesting your phone number to facilitate communication and assist with any concerns. However, we did not receive a response, which hindered our ability to assist further at that time.
  Since the package has been returned to the vendor's warehouse, we recommend contacting the vendor directly for further assistance regarding a replacement or refund for your order. They will be able to guide you through their process for handling such situations.
  We understand how important each delivery is and regret that we could not meet your expectations in this instance. Your feedback is essential to us, and we are continuously working to improve our services.
  Thank you for your patience and understanding.
  Best regards,UniUni

• Review fromHai N

  Date: 03/12/2023

  1 star
  They held my package in a warehouse for over 60 days saying I had to go pick it up. They said they could not deliver to me.My package was in *********** and I live in *********. Because UniUni still had the package in their warehouse the shipper would not refund me unless uniuni declared it lost or missing.Thus my money and package are forever lost and I cannot get my money back or package..
  

  uniuni

  Date: 19/01/2024

  Dear ***,
  Thank you for your review, and we apologize for any confusion and inconvenience caused by the handling of your package. After reviewing our records, we found your resolved customer support ticket that provided a correct resolution to your inquiry.
  The parcel was indeed unable to be successfully delivered and, as per our protocol, was returned to the vendor's warehouse. In such situations, the vendor typically has policies in place to either reorder a replacement or process a refund for the undelivered parcel. We recommend reaching out to the shipper for further assistance regarding a replacement or a refund, as they should now be able to process this for you since the package has been returned to their warehouse.
  We understand the frustration this situation has caused, and we are continuously working to improve our services to prevent similar occurrences in the future. Your feedback is invaluable to us in these efforts.
  Thank you for your patience and understanding.
  Best regards,UniUni

• Review fromOlivia S

  Date: 01/12/2023

  1 star
  ABSOLUTELY HORRIBLE. I called five times in two weeks regarding a ***** order that was sent back to the warehouse because of an incorrect address. The address was not incorrect and I was told that every time I called. All five associates told me the same thing, the package is on its way. Yesterday, ******, told me that I would receive a call back within the hour, two hours tops, from a supervisor. Never received a call back. I have been waiting an additional two weeks, and still have no package, no actual answer, and no refund. The worst customer service/shipping company I have ever dealt with. I order from ***** once a month and have never had an issue.
  

  uniuni

  Date: 19/01/2024

  Dear ******,
  We are very sorry to hear about the frustrations and inconvenience you've experienced regarding your ***** order and the subsequent communication with our team. This level of service is not acceptable, and we understand how disappointing this situation must be for you.
  To ensure that your concerns are addressed promptly and effectively, our Customer Support Manager will be contacting you directly via email. We aim to provide you with a clear update on your package, an explanation of the issues encountered, and discuss possible solutions, including a refund if necessary. Our goal is to resolve your case to your complete satisfaction.
  Thank you for your patience and for bringing this matter to our attention. We are committed to improving our service and ensuring that situations like this are handled more effectively in the future.
  Best regards,UniUni
  
  
  
  

• Review fromJulia B

  Date: 01/12/2023

  1 star
  This review is based off my experience having UniUni deliver two packages to me this month in ***********, ******. I hate to leave a poor review, but my interactions with them felt very strange.During the first delivery, I got a text with a photo of the package in a lobby. It was not my lobby, not my address. I texted the number back less than 1 minute later, no reply. I called them, hoping to catch the driver while he was still there, and it did not ring. I called their customer service line and, at the risk of sounding harsh, the language barrier was so intense that it was not possible to have any conversation about package-related issues. Fortunately, the package was found and dropped off to me by a building manager later that day.I had a second package delivered today. I received a text (in the exact same format as the first delivery text) asking for a buzzer code and to reply immediately. I replied within 10 seconds. I do not have a buzzer code. There was no reply. Thankfully, this package was delivered to my address and chucked in the corner on the floor of my lobby.As a heads up, based on my experience, it does not seem like this business is capable of being responsible for your package. The texts I received seemed to be prewritten and it was not possible to interact with the delivery driver. The entire website feels like its AI generated. If you have something special or valuable that you need delivered, I would avoid this business if possible.
  

  uniuni

  Date: 19/01/2024

  ****************,
  Thank you for taking the time to share your experiences with our delivery service in ***********. We are truly sorry to hear about the challenges and confusion you faced with your deliveries. The situations you've described with the misdelivered package and the communication issues are not indicative of the level of service we strive to provide at UniUni.
  We are committed to understanding and addressing your concerns. If you would like to discuss this matter further and provide us with an opportunity to rectify these issues, we invite you to contact our Leadership Team. You can reach out to us through the Support tab on our website at www.uniuni.com. Please provide a detailed account of your experiences, and we will ensure that your concerns are prioritized and addressed by our senior team members.
  Your feedback is invaluable in helping us improve our services and communication. We appreciate your honesty and the opportunity to make things right.
  Best regards,UniUni
  
  
  

• Review fromDERIEN D

  Date: 30/11/2023

  1 star
  ****** LOST OR STOLEN PACKAGES THIS YEAR! Thousands of dollars lost to UniUni. This company should be investigated and is committing serious crime. Besides my customers always complaining about lost packages with UniUni, I tested this service myself.The package I tested with UniUni said delivery failed, and we can confirm the driver never attempted to deliver anything.We have checked cameras for confirmation that this delivery was not attempted.Now the package went back out for delivery over 72 hours ago, and has not been delivered or updated.Phone support is a joke and feels like a scam call center. Nobody replies to emails either. I spent over 30 minutes in the queue multiple times, just for it to get to my turn and say they are unavailable - automatic hang up. No wonder my very own customers complain about deliveries from this company.They are terrible, and I will be informing my warehouse to ban this delivery service.How is this company legally operating? Anywhere you check you will find customers being scammed by UniUni and left without their packages. This is not normal business, and this company is the worst I have ever seen when it comes to customer service + delivery. I hope someone takes action against this company; customers and brands are suffering.