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Business Profile

Auto Floor Mats

Manicci International

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Floor Mats.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After exchanging detailed information of my vehicle and waiting a significant period for a custom product, the product do not fit a 100%. The ones for the backseat do not fit at all, and they are way to different to be fitted by any DIY means. I have been trying to contact them since June 5, 2023 with some minor luck, but after June 14 there have been no signs of them. They do not answer emails to address customer service. I will not do business with them again and advice every consumer to be cautious doing business with Manicci.

    Business Response

    Date: 06/07/2023

    Hello this complaint has been resolved. We spoke with **** on the phone this morning .

     

    Thanks

    *****

    Owner

    Manicci.com

  • Initial Complaint

    Date:21/02/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never received my mats and can't get a response from anyone at the company. I received an update that a shippers label was created a few days after my order and it's been that status for over 45 days now. I've sent emails and made phone calls and I can't get a response. Since it's been over 45 days I can't dispute the charge. * ******** *****

    Business Response

    Date: 21/02/2023

    This order along with many others is at customs. It will update and arrive very soon. Appreciate your pateince

     

    Team Manicci

    Customer Answer

    Date: 21/02/2023


    Complaint: ********

    I am rejecting this response because: it doesnt address the issue and is a general non specific response clearly generated without looking into my specific situation or complaint. 

    Sincerely,

    *********************

    Business Response

    Date: 22/02/2023

    Hi ***,


    We have look into your order thoroughly and there are no issues with your order in transit at this time. February 14 was the last online update. Please keep in mind the next online update will be once it clears customs . 


    We appreciate your patience and business 
    Your parcel will arrive soon 


    Thanks 

    Team Manicci
    ***********

  • Initial Complaint

    Date:08/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor shipped incomplete order and when asked for a refund only refunded partial amount. Have reached out many times but vendor does not answer phone calls or emails.

    Business Response

    Date: 21/02/2023

    Hello *********,

     

    We refunded you 40% of your order and it was successfully delivered January 26

     

    *************
    Delivered (41 Days)
    ********** ****

    ************ ****
    *************:********* ********* *********

    Delivered - Time of delivery:2023-01-26




    Your package was delivered successfully to the addressee.
    ****** ****************** ******* ******** ******* ** ****** **** ***** ********** ******** *********** ********************************* ********* ********* **************** **************** ********* ********** ***** **************** **** *** *** ******** ********** ***** **************** **** ********* ********** ***** ************ **** *********

  • Initial Complaint

    Date:30/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing this complaint against Manicci International due to the poor fitting diamond car mats I bought from this company on November 20, 2022. I paid extra for expedited 15 day shipping to account for the holidays and the car mats still arrived December 27, 2022, more than a month from the day it was ordered. I have reached out to this company directly and unfortunately they had done nothing but empty promises of resolution to this issue. I have attached several pictures as proof of the poor craftsmanship of this so-called "custom fit luxury" diamond car mats, as well as the email interaction I had with the company

    Business Response

    Date: 10/02/2023

    Hello,

     

    The last interaction we had with this customer was an outgoing message sent by us so we are awaiting a response. WE understand the customer is getting impatient but we have made for this model hundreds of times with no issues and they have been tested. We are sorry the customer feels this way and are still more than to refund their order if they are unhappy. The customer needs to fold the rear closet then the rear mat will lay flat and fit . Also insert the clip and then pull the mat toward door. Then it will be ok with no bump

     

    Team Manicci

  • Initial Complaint

    Date:21/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased car mat on 9/7/22 at $279. On 10/12/22 I called, text via chat online, and emailed them with no way to get a hold of anyone. I should have received a tracking number with in 2 weeks of placing the order according to FAQ. I would like to get my mats or a refund at this point.

    Business Response

    Date: 21/10/2022

    Hello ****** ****

    Order 39119 was on backorder as we are awaiting measurments for 2022 model of the ***. Seeing as though you opened complaint have refunded you 100%. Please remove this review.

     

    Transaction details
    Print
    Invoice Sent
    October 21, 2022 at 7:47:40 PM ***
    Transaction ID: *****************
    Payment Status: COMPLETED



    Gross amount
    -$279.00 USD



    We don't have a mailing address on file




    Transaction activity Details Gross amount Fee amount Net amount
    Sep 6, 2022 Payment from ****** **** Details $279.00 USD -$10.62 USD $268.38 USD


    Payment details
    Gross amount
    -$279.00 USD
    ****** fee refunded
    $0.00 USD
    Fee refund policy

    Net amount
    -$279.00 USD

    Invoice ID
    Manicci Mats39119
    Contact information
    ****** ****
    The recipient of this payment is Verified
    [email protected]
    Note to ****** ****
    refunded in full
    Funding details
    Funding Type: ****** balance
    Funding Source: -$279.00 USD - ****** Account

    Customer Answer

    Date: 25/10/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

Manicci International is NOT a BBB Accredited Business.

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