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Business Profile

Appliance Sales

Coast Appliances

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

This profile includes complaints for Coast Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

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Coast Appliances has 23 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have purchased five appliances in the last six months from Coast Appliance for residential rentals. Two of the five arrived broken. The company will not accept returns of these items. Customers are forced to engaged in lengthy repair processes with an affiliated company. A fridge delivered on December 12th is still not functioning. Coast will not replace it. The "parts" for the repair are backordered and to date I have no timeline for repair. It is currently two months after install. The floor of the kitchen is being damaged by water leakage and the tenant's food is spoiling since the fridge won't stay cold. It seems unethical to accept money from customers for already defective products.

      Business Response

      Date: 10/03/2023

      The customer has been offered an exchange and has had a loaner fridge to use while waiting for repairs. The customer is content and an email has been sent to ******** to close the file . For ***************************; ******** file closed 

    • Initial Complaint

      Date:21/11/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home with a builder in Edmonton. They had negotiated a $7000 credit to coast appliances for me to purchase appliances for my new home. I went to pick everything out selected to have it delivered. They told me they would be in touch to when the delivery would be so I would be able to go and inspect for any damage. They also said that the delivery would be prior to my pre-inspection and over by a day or two. When I went on June 28 for my pre-walk-through, I noticed my appliances were delivered noticed damage, took photos and outlined damage with tape emailed and notified Coast appliance. They got back to me asking for more details which I provided in a timely manner they notified me that they had done delivery on June 15 and had not notified me as to the delivery. Therefore I was outside of the seven days of reporting damage that the manufacturer would need to replace said damaged delivered items. as this was not something that was an error on my end and completely their error. They at this time said they would look into it and get back to me. Fast forward for months. I have multiple at multiple times tried calling their service department, their store, the sales person and store managers everybody involved and not one person has gotten back to me. At the time of purchase I did also purchase warranty which has not been honored. The delivery warranty has not been honoured at this point. the company has just been waiting for me to give up so I have faulty damaged appliances. n

      After the initial complaint they had sent a ******* appliance company who inspected the fridge for the crack on the interior. I’m sad I will contact Coast appliance. They should be able to replace it on their end a ******* will not be taking care of the damage as they weren’t notified seven within seven days of delivery.
      This platform is not allowing me to attach more photos of the damage on all appliances delivered

      Business Response

      Date: 08/12/2022

      I just wanted to share that we have worked out with the client to reselect her appliances and she is taking the new items Dec 14th for delivery.

      You can close this file and advise the client that we have reached out with the decision made amicably between client and Coast Appliances.

      Alek and Tamsyn from Coast have been working with her.

      Customer Answer

      Date: 12/01/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/10/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order the dishwasher in May. Promised delivery May 16 - salesmen said he had lots of them in a warehouse in Edmonton. In June, I called to see why no dishwasher. Sorry says the salesman, I have a big load coming through the port of Burnaby will get you one soon. Nothing arrives end of June. Called in July and talked to the manager as it is clear the salesman is useless. He says, oh yes one has been set aside for me and someone will call for installation. One week later I get an email saying my dishwasher is damaged. More lies and delays with them suggesting a September delivery. It is now October and I have no information from them. Avoid Coast Appliances at all costs.

      Business Response

      Date: 17/10/2022

      Hello ******

      We have communicated with client and his file ahs been settled with a refund.

       

      The  over-the-counter microwave, was not in stock and no concrete eta on arrival-  refund was honoured.

      It was a pleasure to speak to the client I have told him that he can contact me if he chooses to give us another chance in the future for his appliance needs.

      He was grateful for the call .

      --File closed --  

       

       

      Richard L****

      *** ********* ** **
      ******** ** *** *** ******
      ******* ****** ***** ********
      ******* *******************

    • Initial Complaint

      Date:03/10/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Coast Appliances delivered our dryer which was supposed to be BRAND NEW 'apparently', however huge scratches on the side of the dryer. I have made several calls to the Salesperson Ramon and text messages sending pictures of the scratches and NO REPLY, **** *********

      Business Response

      Date: 18/10/2022

      Hello  ********  

       

      Hope all is well, sorry for the delay in replying back to you regarding client ******** ******.

      I spoke to the client today and she is feeling content and looked after. 

      She will be issued a $50 credit to keep unit as is, and we are shipping the client touch up paint to address the areas that show to be scuffed.

      The client has my contact details in the event she is need of anything in the near future.

       

      ****** **** *** **** ****** ** *** ****** ***** ** ** ******* **** *** ***********  ***** *** *** **** **** ** ***** ** ******** *** **** ****** **** **** ** ***** ****

      Customer Answer

      Date: 19/10/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.  please DO NOT Close the complaint yet, as I am waiting to receive the $50 credit and the touch up paint.  I have not received these items yet as promised to me by Coast, they are saying I should receive them within 2 weeks, therefore please keep this case open until I receive everything, I was promised by Coast Appliances.  Thank you



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:20/09/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a Whirlpool washer and dryer from Coast Appliances as part of a new house. June 23, 2022. The dryer broke after 2 months of use. We have been trying to get if fixed since August 24, 2022. Angela at Coast Appliance will not fix the appliance and now does not respond to repeated phone calls.

      Business Response

      Date: 20/09/2022

      Hi there

       

      Just checking in with the service dept and store to find out what has been actioned so far - will circle back by end of week - *****Tell us why here...

    • Initial Complaint

      Date:22/08/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 23/22 bought fridge from Coast appliance Main street location. Installed Aug 10/22. Since the Aug 11 the fridge compartment freezes every this solid. Paid $3000.00. I have been in contact and will do nothing, but tell me to contact the manufacturer. The manufacturer tell me to contact coast. I would like a refund or a new fridge.
      They will not provide either.

      Business Response

      Date: 16/09/2022

      We replaced her defected fridge and delivered a new one. The fridge arrived and was installed same day .

      There were noted imperfections and the installer was able to blend out a scuff mark and order a new shelf, we have also assured her that her purchased extended warranty would transfer over

      Based on the timeline of the file and the communication from the client  ( ***** ********** we are confident that she is content, and the matter is resolved. 

      Customer Answer

      Date: 18/09/2022

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,


      ***** *********

    Coast Appliances is NOT a BBB Accredited Business.

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