We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Appliance Sales

Coast Appliances

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

This profile includes complaints for Coast Appliances's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Coast Appliances has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 32 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a new stove from Coast Appliances in ************* (**********************) on April 12, 2025. It was delivered on April 15. The range will not stay on (keeps shutting off). Initially, we thought it might simply be that we didnt know how to use it. But then we started getting error messages (within the first 7 days) and it wont even turn back (usually approx 10 min before the error clears). After repeated calls, Coast Appliances sent a repair company who informed us that the brand new stove needed a new control board (this frustrated us as our brand new appliance will now be refurbished but fine). We were told that it would take 2 weeks. Its been 3.5 and no one will even phone us back to give us a timeline. (We have been told at least 6 times since the stove was delivered that someone will call us back within that business day or the next morning. No one ever does. I have 3 teenagers and to date, we have spent over $1000 on take out meals as I cannot cook meals on the stove. It has been almost 7 weeks since this stove was delivered and we have been able to cook on our stove. We have been more than patient. We either need this appliance fixed as soon as possible (which I no longer believe will happen as if a repair was imminent, someone would at least call me back), a replacement or a refund.

    • Initial Complaint

      Date:23/05/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered and paid in full for applicances from Coast Appliances in ********** 2 months ago and are still waiting for our Microwave Wall Oven Combo. We have contacted Sales and **************** twice to get an ETA and they each said to wait and could not provide an *** and said that if we cancelled the order they would charge a 50% re-stocking fee. This is not acceptable. They are now not answering any calls for sales or customer service. They dont have a customer service team to look into ********** long do we have to live in our new home without an oven or our money to try to buy this item else where.

    • Initial Complaint

      Date:13/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a washer dryer set (ge) from coast appliances. The coquitlam location had the items in stock and took over the order.The first delivery, the washer was severely damaged with a cracked (in multiple places) front.Refused delivery. Arranged for a new unit to be delivered.The "new" unit appears to have a faulty drum, and or belt. It makes an extremely loud clanking sound when it operates. The installation of the stacking mechanism appeared to be done extremely poorly, with screws put in sideways and other screws not put in at all. There were also missing screws which seemed to have mysteriously disappeared (likely in the pockets of the installers).I contacted the manager in training ******* and he replied with passing the problem off to ge. No mention of the poor installation, and no real recourse. I requested a new unit and compensation for the faulty installation.

    • Initial Complaint

      Date:08/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Electrolux washing machine from Coast Appliances picking it up on Jan. 9, 2025.I live on ******************* and it took me 4 months before a plumber was available to install it. Once installed the cold water valve did not work and the water kept flowing into the machine.Apr. 25: I called Coast and they gave me a warranty repair # to call in *******. Apr 28: I called it Mon. April 28 and they said I would appear from Vancouver Appliance in 24 hours. I said ******** would be the best place to obtain warranty service but the agent said no. I did not hear from Van appliance.April 29: I called them after 24 hours and was told that they do not do Gulf Island warranty repair. April 29: I phoned Coast April 29 and spoke to sales person ***** who said she would escalate the warranty to ****** the manager. I did not hear from ******.April 30: I called back on Apr. 30 at 9:30 and 11:35 and again at 11:40 and was told that ****** had stepped out. May 2: On May 2nd ****** called and said he would leave messages with Electrolux and promised to call me Monday May 5.May 7: I called him May 7 and left a message. I sent an email to ***** to forward to ****** as I do not have his email address. I said I would be reporting the business level of warranty service to BBB. May 8: He has not called back as of Thursday May 8. ***** also is not available when I call and give my name, she has either stepped out or with a client and also does not return my messages. I have called ****** again this morning and he is not available.I do not know what to do to obtain warranty service or a replacement machine. I am 70 years old and it was a big job to the get the machine here, and will take help or payment to return it.I would appreciate hearing from you and getting some help in this matter Sincerely,****** *******

    • Initial Complaint

      Date:07/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a dryer from this business on Sunday March 2nd. We picked it up and installed it on Tuesday March 4th. The dryer was making a loud screching noise and would not heat properly, taking multiple cycles to dry. We reached out to the sales associate at Coast Appliances on Thursday March 6th to see what could be done. She said she would set up a warranty claim which I'm not sure if she ever did. We contacted the dryer company to start the warranty ourselves. We got a technician out on March 25th to take a look. He said it needed a replacement part and they would order it. On April 17th, I reached out to the store to make them aware that we still did not have a working dryer and that the part was backordered with no *** on when we would be receiving it. I didn't hear back so I followed up with the store on April 23rd. On April 24th, I heard back from the business and they stated that the part was not backordered and they would have a different company reach out to us to book the install. It is now May 7th, I have not heard anything from this other business that Coast Appliances said would reach out to me. On May 4th I reached out to Coast Appliances to see how I could contact this other business and have not heard back. Purchasing a brand new dryer at this store but having it be defective from the time it left the store is really frustrating. This is now taken over 3 months to get dealt with and it has yet to be resolved. We haven't had a working dryer for 3 months now. I would like Coast Appliances to issue a refund at this point.

    • Initial Complaint

      Date:01/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 20, 2025, I purchased a dishwasher (by phone) from *** ***** at Coast Appliances; it was delivered and installed the next day. Afterward, the installer informed me that there was a slight leak under the sink, denied that it had anything to do with the installation, and insisted it was coming from the p-trap. I placed a basin under the sink to catch the slight leak but was surprised the next day to discover about 2 cups of water in the basin. When I reported this to **** Love, (store manager) she sent out another service man who was rude and abrupt and immediately claimed it was the p-trap. After I paid to have the p-trap replaced, the leak continued. It became apparent that the leak was coming from the water valve attached to the dishwasher; the leak stopped after this valve was tightened with a wrench.The dishwasher was not cleaning the dishes very well. On inspection it was discovered that the installer had failed to remove a white zip tie on the sprinkler arm, preventing it from spinning. An email and photo were sent to *** *****, who replied It is the responsibility of the customer to remove it. I then contacted **** Love (mngr.) who agreed that the installer should have removed it. This was followed by an apology from Dev and a phone message from **** offering to have the sprinkler arm replaced. However, since then she has not replied to my several attempts to contact her. I also made several attempts by email and phone to contact the district manager, Alek Granula, and the Service Manager at *********** in B.C. To date (May 1st) not one of them have returned my calls. I am shocked and appalled that Coast Appliances could have so many dismissive, incompetent, unprofessional employees.Initially my reason to have a conversation with them was to request an extra year on my warranty, however, given the circumstances, I will now expect compensation for the time and effort this has needlessly taken! ******* ********

    • Initial Complaint

      Date:09/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a $12k fridge from Coast Appliances. Had the fridge 3 months and it froze up. Coast Appliances contracts out the warranty work. I cant get the contractor Cochrane Appliance repair to come and fix it. Its been 2 months and they wont answer the phone or emails. They came out the my house once and said between 1-3pm the tech called and said he wont be able to come out until 4-6pm. He came out at 3pm when he told me the day before 4-6pm. Now they wont answer and calls or emails and Im stuck with no fridge. A $12k that doesnt work.

    • Initial Complaint

      Date:24/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June 2024, I purchased a new refrigerator from Coast, along with an extended warranty. From the beginning, the unit was defective. I had numerous issues with Coast in *************** which I wont even bother getting into here. The defective fridge was finally replaced under warranty in the fall of 2024. That one was ALSO defective. It was finally replaced under warranty in January 2025. Whirlpool/Maytag told me that they could not honour the extended warranty on the new unit as I purchased it through Coast. I contacted Coast and they said they would transfer the warranty. I have been emailing them for two months and have had one response, on Feb. 20, to say they hadnt heard from the warranty provider yet. I still havent had an update despite sending emails.I have many emails I can share with the business, upon request.

      Customer Answer

      Date: 24/03/2025

      Finish the job:

      My desired outcome is that Coast Appliance finish the job and confirm my extended warranty on new fridge is active

      I

    • Initial Complaint

      Date:17/03/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 6 appliances from Coast Appliances *********** 4 of the 6 appliances were damaged and have not been satisfactory repaired. All appliances were purchased new and the washer dryer was special order. Invoice number S03756022. First the 30 inch dual fuel range retails for ******** came twisted and damaged. The oven door and warming drawer twist from right to left. I dont believe this appliance is repairable so I am requesting this appliance to be exchanged for a new range. I have had numerous technicians out and they say it cant be fixed and have tried replacing parts. ****** ******* retails ********. Fridge came damaged on front panels, doors cannot be leveled and recently the fridge rocks when closing and makes unusual sounds while running. Coast service and ******* have been involved but these issues remain outstanding. I request a new fridge since that was what I paid for. ******* washer and dryer special order. Washer was ******* and matching dryer *******. Both these appliances have damage to the exterior and the dryer has been serviced through *******. The ******* washer has paint chips missing. My total purchase with coast was over ******. I have been patient with Coast but no satisfactory solution is currently in progress. I am stuck between Coast Service not following through waiting weeks for a response and dealing with the manufacture ** and *******. My greatest concern is these appliances appear to be missed handled prior to being delivered and installed. Sales doesnt return my calls. I would like the appliances to be exchanged for new appliances or a full refund. Appliances were purchased in October 5, 2024. Appliances delivered by ************* on November *******. Appliances installed November 22, 2024.

      Business Response

      Date: 24/03/2025

      File is under review with Coast Appliances

      Customer Answer

      Date: 26/03/2025

       
      Complaint: 23075658

      I am rejecting this response because:
      The response does not provide any action in regards to the original complaint.   There has been no action taken to review the file that has been on going for three months with Coast with no customer satisfaction to date. My reason for submitting a complaint was to receive a response from Coast Appliances to provide answers and solutions to the ongoing issues I have with 4 appliances.   Coast Appliances has a lot of policies and procedures to protect their company and it results in frustration and delays providing responses to customers.  Even when a manufacturer has given the approval to exchange an appliance there is no response from Coast Appliances as to timing. 
      Sincerely,

      ***** ********

    • Initial Complaint

      Date:21/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a GE laundry set on the boxing day, December 26 2024. It has not worked since it was delivered. I contacted Coast Appliances but the customer service told me it was not their responsibility after it was sold. So they told me to contact ** for warranty. The repair technician sent by ** told me that the whole drum inside the washer needs to be changed. I just can't believe a brand new machine needs such a huge maintenance. Basically, Coast Appliances just sold me a broken item! Today is February 21, 2025. I am still waiting for ** to fix this machine. I tried to contact Coast Appliances *************, but no one answered. I left the message but no one called back.

      Customer Answer

      Date: 21/02/2025

      First Name: Ke

      Last Name: **

      Business Response

      Date: 15/05/2025

      dryer has been repaired

      Customer Answer

      Date: 15/05/2025

       
      Complaint: 22974145

      If Coast Appliances doesn't care about customer, please don't reply. 'Dryer has been repaired'. Have you ever called customer to ask about the exact issue?

      Anyone seeing this comment should avoid Coast Appliances. It is a nightmare for customer.


      Sincerely,

      ** **

    Coast Appliances is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.