Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

• 

  Best Buy Canada Ltd.

  27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

• 

  Best Buy Canada Ltd.

  100 1876 Cooper Rd Kelowna, BC V1Y 9N6

• 

  Best Buy Canada Ltd.

  1191 Robson St Vancouver, BC V6E 1B5

• 

  Best Buy Canada Ltd.

  90 20150 Langley Bypass Langley, BC V3A 9J8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction dated August 31 occurred at Best buy Barrie for washer, dryer, warranty, and accessories (see attached receipt). Customer service (I believe Danielle and Mark) don't know how to issue refunds when spoken to on September 1st. They don't know how to request the cancellation of delivery. I had to later call the dedicated customer support helpline agent by phone, and she could order the cancellation! Looking for a full refund, better staff training and store credit for wasting my travel time (will be twice now_ to get a refund

  Customer Answer

  Date: 06/09/2022

  "Satisfactory resolution reached"
  
  Thank you,
  
  ******

• Initial Complaint

  Date:30/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered online from Best Buy and all I get is the run around via their website, email, and phone contact, can't speak with the store directly. I usually don't give out my credit card online but did in this instance because I am too ill to leave the house. I ordered a cell phone charger because the one I bought from there previously stopped working. They sent me an email that they received my order. My credit card has zero balance.

  Business Response

  Date: 31/08/2022

  Hello **, 

  Thank you for contacting Best Buy and we are contacting you regarding your order **********.

   

  Looking into the order, the unit have been delivered on its expected delivery date August 31, 2022. The email you received was confirming your order have been accepted in the system and to be processed to be shipped which have been completed. 

   

  Should you have any further
  questions, please feel free to contact us at 1-866-237-8289.

   

  Thank
  you,
  Best
  Buy Customer Experience Team

   

  Customer Answer

  Date: 01/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I had to go out to buy a new phone charger myself since the last one stopped working. I had been too sick to leave the house. And since my phone wasn’t charged I couldn’t call the local store.
  
  
  I ordered one online through Best Buy and it wasn't delivered when they said it would be. Came a day after.
  
  
  I just assumed it would be coming from the local Best Buy.
  
  
  All I got was a run around when I tried to contact them through online and by phoning. They were quite rude when I finally got to speak with someone. Poor customer service.
  
  
  Their website isn’t user friendly at all either.

  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:30/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a refrigerator on the 21st of June, 2022, at a full cost of $1399 plus an extra warranty for another $300. Our invoice number was #******* We were told it was out for delivery on the 22nd of August, even though that was much later than we were told the delivery would happen. The fridge did not arrive, and after many emails and calls, we were told our fridge had been lost by the delivery company. Then they told us they could not order us a new one as they were out of stock. Then I found out they no longer sold the fridge online anymore. We called them back and they did replace our order with another comparable fridge. That was in July. We received an email stating that it would arrive in DC (USA) on the 21st of August (2 months after our original order) and we would hear from there when we would have a delivery. It has been another 8 days and after a phone call and more emails, we have heard nothing and still do not have a delivery date. Our Inquiry Number is - Inquiry Order# ***********

  Business Response

  Date: 07/09/2022

  Please see below for the latest correspondence on this matter:
  
  Hello **** *** *****
  
  Sincerest apologies for the severe delay in you receiving your new unit. 
  
  As this was a special delivery item it came straight from the vendor to our DC for pickup and delivery.
  
  It's ETA was August 21 and to ensure there were no further delays the carrier was only notified when possession of the unit was physically confirmed in the DC.
  
  The delivery team has been notified to coordinate this delivery with you as this is a remote order.
  
  I've reached out to them again today for an update.
  
  The information below was provided to the carrier to facilitate this delivery and for your reference.
  
  Once again, sincerest apologies for the delay and any inconveniences this may have caused. 
  
  Thank you, 
  Abhishek B. | Best Buy Canada Ltd.
  Home Delivery Customer Experience
  
  ********************************
  
  ****** ******** * *** ********* * ******* ********** 
  
  ***** ****
  
  ****** ********** **** ****** *** ******** **** *** ******** ** **** ** ********* ******** **** ** ***** ** ** ****** ** **** *** ******** *** ******** ** *** **** *** *** **** 
  
  ******** **** *********
  ******** ******** **********
  
  *** **** ******** **********
  **** ******** *** *********** *** **** ***** ** **** ***
  **** ** ***** ****** **
  
  ******** ***** 
  ******* ****
  *** ********* **
  *********** ******** **
  *** ***
  ************
  
  ***** ****
  ******** ** * **** *** ****** ****
  **** ******** ******** **********

• Initial Complaint

  Date:26/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday August 3, 2022, we made a very large purchase online and we were advised that the item would be delivered to our home the following day, latest Friday August 5, 2022.
  
  Throughout several interactions with Best Buy regarding our purchase we were constantly lied to. The following are a few examples:
  
  1. Best Buy didn’t have Supervisors through their Customer Service Line.
  2. It was impossible to manually push through payment authorization.
  3. It was impossible to send notification/escalation to warehouse.
  4. It would be delivered August 5, 2022
  5. It would be delivered August 6, 2022
  6. It would be delivered.
  
  
  A week later, our item was never delivered to our home and was later determined that it was never going to be; the weight listed when shipped was nearly 100lbs over what the item actually weighed categorizing it as heavyweight. For our lost wages waiting for delivery and then for pick up only to encounter ******* of police and horrific customer service (Part II of this saga) Best Buy offered $20 dollars in compensation. Then $25. It’s note-worthy that many agents with whom we had previously interacted with were curious why an item of this size/value was shipped ‘ground’ and who were disgusted by the lack of respect shown towards us after spending a total of $7000 between two orders on August 3rd and 4th. The matter was then escalated to Head Office with significant compensation to be given implied. Despite conversations being recorded for training and quality purposes a response was received a week later where a representative claiming to be from CHQ Head Office denied any mention of significant compensation to be given. A suitable offer was not presented and the case was seemingly closed by Best Buy even though the matter not resolved. In the end, Best Buy did not uphold the services agreed upon at POS and surely did not enrich the lives of their customers through technology.

  Business Response

  Date: 29/08/2022

  Hello,

  We are responding to the customer claim with the issue they encountered with the delivery of their order by ********* and we have advised the customer that we will provide the feedback on the delivery issue to *********. and have also apologized on behalf of *********. Also the customer has falsely inform us that our phone center agents offered them more than 10% off on their order due to the delivery issued encountered with ********* on their $5653.32 cost of the order. As we have reviewed our case and phone call notes the offer presented initially by our phone center team was for $20 off which the customer rejected and when we reached out to the customer we also agreed the $20 off discount was not enough base on the issue met with the delivery. So we ended up offering the customer a very fair offer for $250 discount plus tax to their order while also adding an $100 electronic gift card on the side as compensation (Over $350 in value of compensation). But the customer wrote back and said they expect to be offered a full discount to their order of $5653.32 so they get to keep the product which they already now have for free on us due to the ********* delivery issue. We respectfully declined and informed the customer we will not consider such a compensation request as there is no merit for you to keep an order you already have free of charge from us. So we advised the customer that we will consider the matter to be closed due to the unjustifiable compensation of requesting the order to be free of charge but if they do change their mind on the fair offer we provided of $250 discount plus tax to their order while also adding an $100 electronic gift card we will issue it. 

  All the e-mail exchange between this customer has been provided in the file for review as well as the customer purchase invoice to show the value of the item they are requesting for free. As we do deem their request of a full 100% discount offer on the order to be unreasonable and do fully consider the matter to be closed on our end. We will not be providing further resolution on the matter. 

  Customer Answer

  Date: 30/08/2022

  
  
  Complaint: ********
   
  
  I am rejecting this response because:

  - An item of that weight/size should have never been shipped ground.

  - Just because it wasn’t noted doesn’t mean it wasn’t said.

  - Best Buy continues to direct blame solely towards ********* when more ownership needs to be taken on days leading up to courier pickup.

  - Keeping money in house (gift card) is not suitable compensation; especially when you couldn’t provide the goods and services agreed upon at checkout why would we go through that a second time.

  - Lastly, Best Buy has so, “falsely informed,” in their response that nothing more than 10% was offered yet in the email attachments 10% was denied as ever being offered.

   

  Which brings me back to one of my original concerns; being lied to.

  Best Buy’s response just further backs that.

   

  
  
  
  Sincerely,
  
  
  
  **** ********

  Business Response

  Date: 31/08/2022

  Hi,

  As already mentioned we have checked our records and there is no mention of the 10% discount as the discount offer provided to you originally when you called in to our call center on August 6 was an offer of $20 discount due to the delivery issue which we have rightfully agree it was a very little compensation which in return you ask to be escalated to the head office for further compensation. In return we have offered a substantial offer from that offer of $20 discount originally by our call center. 

  Also keep in mind we will not accept your request to have the whole order as free of charge because you already have the product with you. If you could provide us examples where due to order delays in the past where you get to keep the items for free of charge please provide it to us, otherwise as stated in our many responses the Offer of the $250 discount plus tax to your order while also adding an $100 electronic gift card on the side is our only and final offer.

  We will cancel this matter as closed.

   

   

  Customer Answer

  Date: 01/09/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I am disappointed to see that many of the points I’ve made have been ignored. Further to that and on the topic of compensation which was the only point seemingly addressed; I feel it necessary to correct the company’s latest response in that the majority of offers presented ($20, $25) were done so through chat and not through their call center as stated; bringing me once again back to my original concern of misinformation being given.

  
  The bottom line and what brings us here today is that the package was promised by Best Buy to be delivered and it never was. Simple as that. Best Buy, the shipper who holds responsibility, never communicated with us that there was an issue and instead kept leading us on to believe that it would be delivered. This, in my humble opinion, falls under the misrepresentation clause of the ******** ********** **** as the package was never delivered and was never going to be delivered due being heavyweight. Throughout many phone interactions, Best Buy agents questioned why an item of this weight was shipped ground; proving that Best Buy knew or should have known it was not possible but still were claiming that it would be delivered (re: misrepresentation).
  
  For this misrepresentation, I have attached multiple screenshots. Many screenshots are directly from Best Buy’s website; claiming (even still) that they ship/deliver. Another screenshot, also from Best Buy, proves that there was knowledge of a delivery issue (although not communicated through numerous phone interactions). Further to that, I have also included screenshots from ********* stating that it is the shipper’s responsibility to advise the receiver that a heavyweight shipment will require assistance and that it is within *********’s right not to accept any packages in its courier network that weigh more than 150lbs. Once again, I remind you that the estimated weight of the item listed was 204.63lbs and Best Buy was very well aware of this.
  
  For a company that was originally founded in 1966 before rebranding, who receives hundreds, if not thousands of online orders per year to be shipped out by *********, I think it’s safe to say that Best Buy knew or should have known the Special Handling policies by the courier they so often associate with. 

  
  
  
  
  Sincerely,
  
  
  **** ********

• Initial Complaint

  Date:26/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty request from GeekSquad/Best Buy Canada for a Danby dehumidifier that stopped working in March of 2022.
  
  I shipped the defective unit back in the spring and as of today, I still do not have my warranty (gift card). I have called and asked for escalations at least 6 times and still do not have my warranty.
  
  As of today, I was told that because my service request was filed so long ago that they closed the request and could not escalate the issue. I have requested a manager call me back at least 5 times, but nothing.
  
  Every time I contact customer service I am told to wait 3-5 business days for my warranty and this has gone on for over 3 months.
  
  BestBuy/Geek Squad business practices are appalling! I have spent over 8 hours on the phone or online chat trying to get the warranty I paid for (over $300 CAD).
  
  Service Request Filed On 03/2022
  Service Request Identification: ********
  Service Request Status: Salvage Product Received by BestBuy
  Service Request Status Details: Thank you! We've received your defective product and your gift card will be sent after our diagnosis. Your gift card will arrive in 3-5 business days via email. (this message was sent back in May 2022).

  Business Response

  Date: 31/08/2022

  Message sent to the customer on 08/29

  Hi *********
  
  We are sorry to hear about the issue you have been facing.
  
  We checked internally and note that your gift card was sent to your email address *********************** on 16 June 2022 but it doesn't look like this was opened. Please note that this sometimes shows up in the spam folder and we always recommend customers to check this folder as well.
  
  Would you like me to resend this gift card to another email address?
  
  Thanks,
  

• Initial Complaint

  Date:26/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 10th, 2019. My fiancée bought a ******* ****** ** and she also bought the extended warranty that covered physical damage. We sent out her phone when it broke and ended up never receiving a phone. According to Geek Squad Support, they sent one out 5/27/21, however, we never received this. I waited months for it to come before calling to check into where it is, but I did not wait as long as they claim. They claim I called for the first time sometime in December, however I called in October, November, and December.
  
  *** ***** * ****** ****** ******** * *** *** *** * ******** *** **** **** ** **. I got put on hold, got blocked from answers because we stopped paying our geek squad monthly fee at this point, and when I got names to call and ask for, they had no idea who that was when I asked and told me to call again. December was the first time I got someone who knew how to help me, but then I never heard back from this interaction like I was told I would be.
  
  Next they claim that I never called after that until June, however I was dealing with more of the same calling multiple times, getting staff that could not help me for whatever reason, I went in to my closest best buy store but that didn't work because I was just given a name to call. This time was even worse cause now their phone menu system was glitching most of the time I called. June was the only time I got someone who knew exactly how to help me, this time giving me a *** number to work with, but it took so much time for this to be resolved the code was expired.
  
  The glitches on their phone menu got so bad at this point that I resorted to emails, which is when they choose to make an exception and send us a phone.
  When we bought the extended warranty we were told we would receive an equivalent phone or a gift card. So when we were informed we would be receiving a phone we assumed it would be an equivalent phone to when we bought it, Instead it's a 4 year old phone that they claim is a "upgrade".

  Business Response

  Date: 01/09/2022

  Message sent to customer

  Hi *******,
  
  We are sorry to hear about the issue you have faced with your purchase from BestBuy.
  
  We have discussed internally and have reviewed the terms of your plan and unfortunately a store credit is not an option under the plan, and is not included in the terms. Our team usually sends a refurbished phone, comparable to the original purchased as a replacement.
  
  In this case, we will not able to assist with a store credit but would like to offer you a $100 egift card to compensate you for the trouble faced. Let us know if you would like to receive this.
  
  Thanking you for your understanding.
  
  Vaani
  
  The Best Buy Team
  
  Thank you for visiting BestBuy.ca
  
  As a customer of Best Buy Canada, we may send you promotional emails. If you do not wish to receive promotional emails from Best Buy Canada, please feel free to unsubscribe.
  
  © Best Buy Canada Ltd. 102 - 425 W 6th Ave., Vancouver BC V5Y 1L3
  
  Contact Us | Returns Exchanges | PrivacyPolicy | Terms & Conditions

• Initial Complaint

  Date:23/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a phone online in a pre-order as there was a deal offering $140 pair of headphones. At checkout, it said not to add the headphones and they would be added automatically. They were not shipped with the order.
  
  After following up with support after not hearing anything for a week, I was told to go into the store and request a free pair as they had product in stock. When I arrived on site, I waited 45 minutes to be told that they could not release headphones to me because their system said the product had shipped; however, they could see in their system that it had not shipped and could not give me a timeline of when I was going to receive the remainder of my order. They told me it would ship within 5-7 days and they would email me to provide an update.
  
  I did not receive and update and when inquiring with support again they said that they would escalate the issue and I would hear back shortly.
  
  After not hearing back again for a week, I followed up again and was told I would be contacted within 48 hours. Another week passed with no reply.
  I reached out again and was told the same thing. They could not provide me a pair despite there being countless at available at nearby stores and could not tell me when I would receive the product. Only that they said is that they would escalate the issue and I would hear back. Something they have been saying to me for almost a month.

  Business Response

  Date: 29/08/2022

  Hi ****,
  
  
  Our sincerest Apologies on the situation.
  
  We would be happy to have a pair of ***** **** * series shipped to you right away.
  
  If you could please confirm your delivery and email addresses with us after you receive an email and we will have an order processed immediately.
  
  Thanks,

  
  
  The Best Buy Team

• Initial Complaint

  Date:23/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a stove on Aug 4th got delivery of the wrong stove Aug 9th.
  Called multiple times to be told someone is looking into it.
  Finally went to the store, they Said they'd solve the problem , Another week later they deliver the wrong stove again.
  Called back said someone will look into it and around get back to me in another week
  This is totally unacceptable I want my money back at this point

  Business Response

  Date: 26/08/2022

  Hello,

  I am sorry about the issues you have been having with your order for a stove. 

  While looking into this matter, I do see that in your most recent correspondence with your CHQ Customer Care team that this issue has been resolved through a store. 

  If you do have any further issues, or require any further assistance, please simply respond to the email you received on August 24th from a member of our Customer Care team and we will be happy to provide assistance.

  Thanks,

  Wilfred

  Best Buy Customer Care

   

• Initial Complaint

  Date:23/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son purchased me a ******** flip phone Feb 20 2022. I never received it. Best buy has told me 2 times they delivered the phone and it got lost in the mail. I asked numerous times if I could pick phone up at chatham store. They refuse to answer. I have everything they have asked and I still haven't received my phone.

  Business Response

  Date: 25/08/2022

  Hello,

  I am sorry for the issue you have encountered and am currently looking into your situation.

  I will email you directly to gather more information.

  At this point, however, I would like to inform you not to continue any contact with the email address contained in the file you posted, service.bestbuy, as this is not a Best Buy address, and is likely a case of *****.

  Thanks,

  Wilfred

• Initial Complaint

  Date:23/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2021 my Husband and I got 2 new phones with best buy. They switched our previous numbers with **** and switched them to ****** They also talked to us about Geek Squad.The price we were charged was $16.09 for one phone and $15.80 for the other which is different from the $15.51 we had on our receipts.
  I had tried contacting them via the chat, the chats would be disconnected as soon as I mentioned I wanted to terminate it. I called to cancel our plans back in May there was a discrepancy again in our account ( i will explain more later ). They said they cancelled it.
  I was still charged up until August for only 1 plan. So since we were still being charged we went into Best Buy for a screen protector. They said it's past the year from when my husband got his first screen protector, they also saw it was cancelled but we were still being charged. We were in there for 1 1/2 hours. Finally 2 days later a Manager emails saying it is still active. We basically can't get a refund, we are still being charged, we can't get a new screen protector. They made us feel so uncomfortable. I called Geek Squad asked for a Manager to call me, no one called me. A week later I called and demanded a Manager. Only a supervisor would call me. He basically called me a liar and said he would listen to the call in May as he says I only cancelled one phone. No one got back to me on what happened on the phone call.
  Here is the issue though. When calling Geek Squad and when going into Geek Squad they had the wrong names on the warranty, the wrong phone numbers, a different email address. So either way we would have never been protected with Geek Squad as all our information was wrong. No one cares that this seems to be fraud on our account, no one will call me about me being charged and not being refunded. No one cares that this is happening. I want a refund for the past year we paid since we never had warranty in the first place. And since they keep accusing me of lying when I had proof.

  Business Response

  Date: 25/08/2022

  We are sorry for the issues you have been having and are working to resolve this. To this end, we will require further information and will contact you directly by email to obtain this.