Business Profile

Electronic Equipment Dealers

Best Buy Canada Ltd.

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
The BBB of Mainland BC handles all complaints for Best Buy and Future Shop nationally. This report reflects customer experiences for all of Canada.

Complaints

This profile includes complaints for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

685 total complaints in the last 3 years.
153 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:23/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order for a laptop (2021 ******* ***, 16GB of RAM, 1TB hard drive) on August 3. It shipped right away but then the package got lost before it even left BC (I live in Saskatchewan). They still have not resolved my order or shipped me a new one (yet I’ve still been charged for this).

I would like a replacement laptop. If they have the fight it out with *** on who is responsible, that shouldn’t affect the customer. Send me, the customer who has already spent $3,500 on this, a new laptop and fight behind the scenes.

Order Date August 03, 2022 at 15:06:20 PT
***** ****** ********** ******** ****** ***** ******************
Business Response
Date: 23/08/2022
Hi ******,

I received your BBB complaint, ********, regarding your missing *******.

I am working to complete my investigation as quickly as possible and I hope to have this resolved this week.

I received confirmation today that your item did ship and was picked up by ***.

I will keep you up to date with any updates I receive. Please give me a couple of days to complete my investigation.

For quicker updates, please respond to my message through the Best Buy support system.

Thanks,
Michael
Initial Complaint
Date:19/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Dec 01, 2020, I bought ******** Air Fryer online at Best Buy Canada.
On Apr 21, 2022, I received an email from Best Buy regarding the safety recall saying, "Best Buy will provide a pre-paid shipping box, label, and return instructions. After Best Buy receives your returned product, you will receive a credit for CAD$75.00 or the price paid on the purchase receipt, whichever is higher."

I registered on the website and a few weeks later received a shipping box and return instructions saying "a receipt is not required."

After I shipped my air fryer (Jul 08), I stumbled upon a webpage saying "Consumers who include a copy of the purchase receipt indicating they paid a higher amount in the package with the returned air fryer will receive a credit for the higher price paid." (https://www.********airfryerrecall.expertinquiry.com)

I called 1-877-650-5411, the number provided at the top of the webpage, and asked if I had had to include my receipt in the box. The rep. said that I would be asked to send my receipt via email once my box was processed. I was waiting for their call or email so that I could be reimbursed the full amount of $112.89.

However, I received an e-gift card of only $75 on August 17.
I called the same number again and asked for an email address to where I could send my receipt. I talked to two agents, but all they said was I should just accept what I got as I failed to include my receipt. I said that was not what I had heard and that the instructions in the box were not clear or even opposite in the first place. However, they kept insisting that there was nothing they could do because it was their policy.

I had to suffer by living without an air fryer for months just because I picked the wrong product. I had to waste so much time over the phone talking to the reps and am now so stressed out for not getting what I deserve just because they failed to provide clear instructions.

****** *********** *** ***** ******* ** ********** ********* **** ***
Business Response
Date: 24/08/2022
Hello ******,
Thank you for your contacting Best Buy.

A case has been created for you (********) to assist you with your inquiry. One
of our Customer Experience team member will be in contact with you shortly to
assist.

Thank you for bringing this to our attention.

Thank you,
Best Buy Customer Experience Team
Customer Answer
Date: 25/08/2022

Complaint: ********

I am rejecting this response because: ******** and Best Buy are simply tossing around the responsibility. I already called the recall hotline several times and asked who they represented. One agent said she was with Insigna, while another one said she was partly with Best Buy. Who should I believe? See the attached In-box Instructions. It says that no receipt is required. Best Buy promised a full refund on the email and website.

Sincerely,

****** ****
Business Response
Date: 29/08/2022
Hello ******,
Thank
you for your response.

We
truly apologize for the inconvenience this have caused. The message “receipt
not required” is for customers that does not have an invoice as we would still
like to provide them credit for the recalled unit. As per our legal requirements
we are not to assists with any reimbursement on our end.

We invite
you to review the requirements and limitation on the website below:
https://www.********airfryerrecall.expertinquiry.com/

Thank
you,
Best
Buy Customer Experience Team
Business Response
Date: 02/09/2022
Hello ******,

Thank you for your response.

We truly apologize for the inconvenience this have caused. As mentioned by our representative, recalls are being managed by a third party that adhere to health Canada guidance and any inquiry/concerns in regards of your recall, you will need to contact the recall hotline as this something we would not be able to assists with.

We invite you to review the requirements and limitation on the website below:
https://www.********airfryerrecall.expertinquiry.com/

Thank you,
Best Buy Customer Experience Team
Customer Answer
Date: 02/09/2022

Complaint: ********

I am rejecting this response because:

As I said before, I have already contacted the hotline. They said they were partially Best Buy. If this is not true, give me the exact name of the third party business.

Sincerely,

****** ****
Business Response
Date: 12/09/2022
Hello ******,

Thank you for your response. We would not be able to assists you further on our end as these need to go through ONLY recall team.

We invite you to review the requirements and limitation on the website below:
https://www.********airfryerrecall.expertinquiry.com/
Recall Hotline Contact: 1-877-650-5411

Thank you,
Best Buy Customer Experience Team
Customer Answer
Date: 14/09/2022

Complaint: ********

I am rejecting this response because: the recall team is with Best Buy. They keep tossing the responsibility to each other.

Sincerely,

****** ****
Business Response
Date: 20/09/2022
Hello,
******** Recall must go through Recall Hotline Contact: 1-877-650-5411 as stated by our previous agent.

We invite you to review the requirements and limitation on the website below:
https://www.********airfryerrecall.expertinquiry.com/

Thank you,
Best Buy Customer Experience Team
Customer Answer
Date: 22/09/2022

Complaint: ********

I am rejecting this response because: I'm just very disappointed with best buy. Clearly they have no respect for customers at all.

Sincerely,

****** ****
Initial Complaint
Date:18/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around 10 years ago, I purchased some **** *********** prepaid cards from Best Buy which have no expiry date. When I tried to redeem one of them on June 9, 2022, the card was not valid. I contacted **** who asked for the receipt and photos and asked me to contact Best Buy.

I phoned Best Buy on June 16 and spoke with Pareh (********* *******) who opened case number ******** and asked me to bring the cards and receipts to the Best Buy store for an exchange. He even made a note in the file and assured me the people at the store could see the note which authorized the exchange.

I went to Best Buy store #940 on June 9, where the manager Dooley walked away before I could finish explaining. He said the people that I called don't know about the store and he can't see notes left by the call center. Another employee, Jason, claimed that they had to remove a bunch of these prepaid **** *********** cards from their store because **** asked them to.

While in the store, I phoned Best Buy and case ******* was opened. I was assured a call back within 20 minutes, but it never happened, so I drove to Best Buy Store #972 to see if anyone could see the notes in case number ******** which authorized the exchange. At the store, I spoke with Adama, who made photocopies of the cards and receipts and promised someone would look into it on Mon, and if he could confirm the note authorizing the exchange, he would do it.

I did not hear back from anyone so I called the call center several times.

Eventually, I spoke with Tamara who took all the details and opened case ********. I explained that **** stated I must contact Best Buy to resolve it. She assured me my issue would be resolved this time.

I did get a call back from Tamara, who left a message informing me that I must contact Sony.

I feel like I am going around in circles. Three Best Buy employees (Pareh, Adama, Tamara) have assured me Best Buy would solve the issue, yet here we are again, with the issue still not solved.
Business Response
Date: 24/08/2022
Hi Wayne,
Thank
you for your contacting Best Buy.

A
case has been created for you (********) to assist you with your inquiry.
One of our Customer Experience team member will be in contact with you shortly
to assist.

Thank
you for bringing this to our attention.

Thank
you,
Best
Buy Customer Experience Team
Customer Answer
Date: 31/08/2022
Thanks to the Better Business Bureau, Best Buy finally followed through on what was originally promised by 3 different Best Buy reps.
Initial Complaint
Date:18/08/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased an air conditioner from Best Buy canada for our new apartment as I have a 10 month old baby. Well the package never arrived. I was told to look around which is hard to do when there are so many b n bs. I purchased a new one in store, and would like a refund. I’m in an apartment. Building now as they took forever and aren’t responding to my police report
Business Response
Date: 26/08/2022
Hi ********,

This dispute is based on a is a Lost Shipment claim that has been investigated and denied. Please refer to our previous correspondence on the matter.

Our investigation was extensive, after the completion of our investigation with multiple parties relating to the delivery, we have reached the conclusion that this claim is still to be denied

At this point we still encourage you to work with local law enforcement regarding this matter.

We appreciate patience and understanding throughout the process.

Regards,

The Best Buy Team...
Customer Answer
Date: 30/08/2022

Complaint: ********

I am rejecting this response because: I have contacted the local law enforcement and made a police report , we cannot prove it was delivered or stolen.

Sincerely,

******** ******
Initial Complaint
Date:15/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 4, 2022, I placed two online orders with Best Buy Canada on their website.
Order #**********
Order #**********
These orders together totalled about $1000CAD
I find out a day or two later that the order was cancelled. I contacted support through their website chat and was informed that the order was cancelled due to 'security reasons'. There was nothing illegitimate or incorrect about my order details including shipping, billing, contact, and payment information. Regardless, the solution recommend to me was to visit my local Best Buy (Fredericton, NB) and be served in person.
I made my way to the store, but of course, by then the product was sold out. However, the associates found me the same product that I was looking for (***** Outdoor Wireless Cameras) but in white instead of the black that we were looking for. I was happy that they were able to get me the product regardless of color, so I accepted that compromise. I paid about $910 (receipts available at request) for the order made up by the Best Buy employee. Days later, my package containing the cameras arrived. At that moment, I realized the white cameras were indoor cameras and ineffective for my use. I went back to the BestBuy location hoping to exchange my wrong product for the right products. That did not happen. The store refused to honor the sale price, so I could only get the cameras I wanted if I paid full price (almost double). I was dissatisfied with this because I had already attempted to purchase this item two times already, and Best Buy messed up every single time. I ended accepting a refund for my order (products yet to arrive need to be refunded as they arrive) because they product mistakenly orders for me was not going to work. They would not accommodate their mistakes. I just want the product at the price it was when I first bought it. I buy a lot from Best Buy, but I am not happy with this shopping experience.
Business Response
Date: 25/08/2022
Hi ********

Thank you so much for bringing this to our attention.

We have launched an investigation to correct the source of this situation and come to a resolution for you as soon as possible. We will continue to keep in contact via email with updates to the situation as they develop

Thank you for your patience,

The Best Buy Team
Customer Answer
Date: 29/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me based on our e-mail conversations.

Sincerely,

******* ******
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a Best Buy membership and warranties on my computers. In March of 2022, my **** card was hacked and I asked Best Buy to freeze these accounts until I received my new ****. The payments are put onto my ****-they agreed. When I received my new **** I contacted Geek Squad warranty and they updated everything and It was my understanding they also put any outstanding fees on my ****. At the end of July, I had issues with one of my computers and reached out to the Geek Squad only to find my account was behind in payments I once again gave them my new **** information and asked that all behind payments be paid and updated. My outstanding amount was as the person who I spoke to reported just over $300. I noticed on my **** only$90 had been applied to my **** and I once again reached out. The person I spoke with was to apply the remaining amount and again I was told everything was up to date. I find it odd that even a sales person who I spoke to in the Best Buy in Burlington who has been trying to connect with membership for the warranties cannot connect either.
I have no idea if my Geek Squad membership is still covering my warranties on my computers. I work from home and greatly depend on Geek Squad when I am having issues with my computers. I am not getting any answers or when I do they are very incorrect.
Thanks,
***
Business Response
Date: 22/08/2022
Hi *******

Thank you for contacting Best Buy.

I have connected with the billing team for our Assurant/geek squad services in regards of your concerns and they we're able to confirm that all your payments are up to date and you have no owed payments as of August 8, 2022.

If they haven't done so, they will be connecting to you over the phone confirming the charge of the owed payments as I requested for a callback for you.

Should you have further questions, please feel free to contact us at 1-866-853-1168 or by replying to this email.
Thanks,
April
The Best Buy Team
Customer Answer
Date: 23/08/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Best Buy voluntarily recalled my model of ******** Air Fryer due to them lighting on fire and being a safety hazard. We were told to immediately discontinue use and to wait 8 weeks for a return label. Upon returning using their box and label we were told we would receive a Best Buy gift card for $75.

- Given this is our main form of cooking, we were forced to purchase a new air fryer despite having not received the return label or gift card in the interim.
- We submitted the claim process online as directed, and Best Buy provided the reference number: ****************** on APRIL 26, 2022.
- We waited 2 months for the return box and shipping label to arrive which eventually did late June.
- We sent the recalled air fryer back immediately. It was dropped at *** ******** ***** ** ***** *****. The tracking number (as provided from Best Buy on the label for us): ******************.
- Per *** tracking this was delivered back to Best Buy on JUNE 24 and signed for by "Khaled".
- The instructions entailed that it would be 3-6 weeks after receiving the returned product that they'd issue the gift card.
- On week 7 of hearing no updates I called the recall hotline for an status update. They informed me they have no record of receiving the air fryer (despite the tracking showing it was delivered June 24).

This is bordering on the level of a **** - sending out a dangerous product, recalling it voluntarily and telling people to send it back, forcing people to buy a new one while they wait for the returned one to be refunded, and then claiming they never received the item and not providing the stated refund.

I am claiming for the $75 to be refunded via cheque immediately as this will apply to the new air fryer purchased (on June 24 on #**********).
Business Response
Date: 12/08/2022
Hi ********,

I am reaching out to you regarding your BBB complaint, ********, in regards to the recall process and lack of gift card for the unit you sent back.

Please give me a couple of days to investigate. I have reached out to the team managing the recall process and we have a meeting on Tuesday where we can discuss your issue and hopefully get it resolved quickly.

I will update you as soon as I have new information.

If you ever want an update, please just reply to the email I sent you through our Best Buy support system for the quickest response.

I apologize for the inconvenience this has caused you.

Thanks,
Michael
Customer Answer
Date: 18/08/2022

Complaint: ********

I am rejecting this response because: not solved yet. They said they will provide an update next week.

Sincerely,

******** *******
Business Response
Date: 24/08/2022
Hi ********,

Your unit has been accounted for and they are processing your recall. I believe you should be hearing something in the next couple of weeks as regards to the promised gift card.
I apologize for the delays.

Thanks,
Michael
Customer Answer
Date: 28/08/2022

Complaint: ********

I am rejecting this response because: thank you for the update. Will accept once the matter has been resolved and I receive the gift card.

Sincerely,

******** *******
Business Response
Date: 02/09/2022
Hi ********,
I have reached out to find out when your gift card is being sent. I will update you as soon as I have new information.
Thanks,
Michael
Initial Complaint
Date:11/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After multiple calls to confirm all details regarding the product, it's delivery and removal of an old fridge, I purchased a refrigerator from Best Buy online, (order #**********), July 13th, 2022.

Included in this purchase was the delivery of this fridge to a 3rd floor apartment I own, (which I confirmed via a phone call with the company was not a problem as it is 2 1/2 flights of stairs off the ground). Additionally, my purchase includes removal of the old fridge, door reversal on the new fridge and a 5 year extended warranty.

I arranged for delivery on July 20th, 2022 and commuted in from Toronto to Hamilton, where the apartment is located, for this purpose. When the delivery people came, they refused to deliver the new fridge, now out of the box and on their dolly, due to the stairs.

I called both the dispatcher and Best Buy to complain and try to get them to deliver again that day, (as it takes me 2 hours, both ways, to travel back and forth from Toronto to Hamilton, costing me a full day), however, they refused.

That day, Best Buy's representative, Agmal, opened up a case, (#14279831), and told me I would receive communication from the company within 1 - 3 business days regarding re-delivery and compensation for my lost time / money.

I called twice, (after my first called was dropped by Best Buy), a week later after receiving no email and heard from George and Brittany that the case had been mistakenly closed, that they would re-open it and I would get an email within 1-3 business days.

I never received an email and called a week later and spoke to Maina who guaranteed me that I would get an email on this situation within 1-3 business days and that there was no one else in management I could speak to to resolve the problem.

To this point, (Aug. 11th, 2022), no email nor delivery has been made.

I paid Best Buy $892.66 July 13th and have received none of the products/services from them since.

I can provide more documentation if Best Buy needs it.
Business Response
Date: 26/08/2022
Hi,

We apologize for the inconvenience this issue may have caused you. We have reached out to our delivery team to see what the issue is with the delivery.

From what we gathered, it looks like the item is big and it needs to be delivered through the fire exit to the customer's address. We have escalated this issue to see if we can have a 3 or 4 man team to deliver this unit. We will be corresponding with the customer directly regarding this as soon as we receive an update from the delivery team.

Thanks,
Initial Complaint
Date:11/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have signed up for home membership with geeksquad with many benefits. I was told the benefits and used them among these benefits:
-Data backup
-Laptop or desktop cleaning in which the laptop was disassembled and cleaned internally.
After COVID-19 around 2020 or 2021, geeksquad refused to clean my laptop due to COVID!!
I went recently a week ago Aug 2022, yet geeksquad told me we don't clean laptop by disassembling it any more which is not true since I did this before.
They have changed the benefits or refused to offer a service that was provided before.
They also refused to provide the benefits provided to compare them with the initial contract "membership benefits"
Business Response
Date: 23/08/2022
Hello *****,
Our apologies for the delay and thank you for your patience.

A
case has been created for you (********) to assist you with inquiry.
One of our Customer Experience team member will be in contact with you shortly
to assist.

Thank
you for bringing this to our attention.

Thank
you,
Best
Buy Customer Experience Team
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given an air fryer for Christmas by my parents about 2 years ago.
I found out recently that my fryer is affected by a safety recall.

Best buy is only offering a credit of $75 to replace the air fryer.

My fryer is values at over $200 and $75 won't even get me the cheapest fryer sold in store or online.

I've contacted best buy and the manufacture of the air fryer who have just been giving me the run around and not addressing my complaint.

Every other recall I've been affected by has not left me out of pocket for anything. And I believe Best Buy should replace/repair/refund my fryer and not leave myself or anyone else out of pocket.
Business Response
Date: 15/08/2022
Hello ******

Thank you for contacting Best Buy.

A
case has been created for you ********** to assist you with your inquiry.
One of our Customer Experience team member will be in contact with you shortly
to assist.

Thank
you for bringing this to our attention.

Thank
you,
Best
Buy Customer Experience Team
Customer Answer
Date: 17/08/2022

Complaint: ********

I am rejecting this response because:
Best Buy did not provide any additional information related to my complaint. Specifically, in regards to a solution that does not put the customer out of pocket for failing to produce a receipt after 2 years of owning it.
This seems an awful like an elaborate scheme to cash in on consumer's fears.

Sincerely,

***** *****
Business Response
Date: 24/08/2022
Best Buy Representative response to customer:

Hello *****,

Thank you for your patience. So at this time I'm unable to find any invoice for an insignia air fryer for the names provided.

I totally understand your frustrations, however the set amount for recall with no invoices are mentioned/addressed in the screenshot below which can be found in the website: https://www.insigniaairfryerrecall.expertinquiry.com/

I'm very sorry I'm unable to assists you with your inquiry.

Regards,
April
Customer Answer
Date: 25/08/2022

Complaint: ********

I am rejecting this response because:
I have managed to locate the receipt by going to the store it was purchased in.
I have included it in my return, but I'm still very disappointed and dissatisfied with this recall.
Even with the receipt, the refund amount still falls short of the purchase price of the same model I've returned. Therefore I must still request that a straight trade be made available. It is not fair to your customers to have to pay out of pocket to replace a recalled product.

Sincerely,

***** *****
Business Response
Date: 29/08/2022
Hello *****,
Thank you for your response.

Unfortunately, we would not be able to provide
the same sale price onto the customers new purchase. The units/model that is
part of the recall is not being sold and customer would not be able to purchase
the same model.

For any discrepancy with the refund amount/credit,
customer will need to contact the recall hotline to dispute and to have this
corrected. Ultimately customer should receive the amount they paid for the
unit.

Thank
you,
Best
Buy Customer Experience Team
Customer Answer
Date: 30/08/2022

Complaint: ********

I am rejecting this response because:

I do not believe the explanation, when I visited the best buy store to retrieve my invoice, they had the same model on the shelves.
It was on sale for $99 I'd gladly exchange it for that if you honor the sale price when I receive my gift card

Sincerely,

***** *****
Business Response
Date: 02/09/2022
Hello *****,
Thank you for your response. We have received verification that all the recall models have been removed from our shelves and our website. Some unit may look the same but their model # would be different.
Canada
Air Fryers: ************** ************** ************** ************** *** *************
Air Fryer Ovens: *************
Thank you,
Best Buy Customer Experience Team

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Best Buy Canada Ltd. is NOT a BBB Accredited Business.