Business Profile
Electronic Equipment Dealers
Best Buy Canada Ltd.Headquarters
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Reviews
This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 156 Customer Reviews
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Review fromOlatunji T
Date: 12/12/2024
1 starOlatunji T
Date: 12/12/2024
This dying company now post fake products on their website through a third party company called ***********. I fell for it. Ordered a laptop what $950 cad . Bestbuy charged my account but laptop was not delivered. There customer support or store refuse to do anything claiming I should go talk to Tech nation . A company best buy say they trust but I have no idea who or what this company does. Till date ( over 3 weeks) I do not have the laptop or my money back. Be warned Best buy now scam people. I would update if anything change but if at all you are buying from best buy walk in take your product, pay and leave . Dont even expect a working laptop and any customer service after.Best Buy Canada Ltd.
Date: 16/12/2024
Hello ********,Thank you for providing the details of your Marketplace Order issue with carrier and non-delivery of your laptop.We apologize for the delay and issues you are facing. Having tracked your order, we see that you have been communicating with the Seller directly and they are trying to help you. We have connected with the Seller again to review for a suitable resolution as per your discussions with them.Please allow them 2 business days to review and resolve. They will connect with you directly.Thank you,Customer Care TeamReview fromBo C
Date: 11/12/2024
1 starBo C
Date: 11/12/2024
I made a purchase with several items on Black Friday, and it got cancelled. Then I tried several times in the next few days and got all cancelled. Sometimes, there was no notification until I returned to its website to check the order status. No reason was given by Best Buy. I used the exact same card and shipping address to order several items several months ago. I contacted customer service online and was told to order everything again, and it would go through. I tried several times with different combinations of items in case there was a sensitive item or there was a limit to the amount that triggered the system. Every time, I had to add the items one by one again with price and availability changes. Big hassles. Still, it did not work.I called their customer service over the phone for two hours. The agent was friendly enough to try to honour some previous prices and recorded the new order number to mark for their security team. Then, the order was cancelled again for no reason. During these orders, I checked with my bank several times to ensure there was nothing wrong with the card or the billing information. I wasted so much time on this and got really stressed and frustrated. I seriously do not understand why Best Buy treats their customers like this. It is so obvious that a customer attempting to commit fraud will not contact customer service like this, and it was so easy to confirm the information and order through a phone call. But they simply did not bother to do it.Best Buy Canada Ltd.
Date: 16/12/2024
Hello Bo,Thank you for providing us the details of your orders and cancellation. We apologize for the inconvenience caused and upon review of your orders, see that they had been cancelled. We will be looking into this situation with our Ecomm Team to correctly inform you. We have created case number ******** for our ************* Associate. Once we receive an update, we will let you know by email so we can rectify the issue going forward.Thank you,************* TeamReview fromCynthia P
Date: 10/12/2024
1 starCynthia P
Date: 10/12/2024
Worst store and customer support policies . Don't buy as if they don't deliver they make it impossible to get your money back......Best Buy Canada Ltd.
Date: 16/12/2024
Hello *******,Thank you for letting us know about your recent order issue.We apologize for the delay of this order being delivered to you. We see from tracking that there was a missed connection by the carrier and have reached out to them to confirm delivery. However, if this should not happen, we will resolve it suitably under case ********.We will reach out to you once we hear back with an update.Thank you!Customer Care TeamReview fromZewei S
Date: 07/12/2024
1 starZewei S
Date: 07/12/2024
I purchased an expensive gaming monitor on black friday. purolator delivered my order a couple days later, except it was completely the wrong item. i had instead receive a ******* sound system that was 18kg and rather large. i tried to get customer service to send a team to come and pick up my order as it was a large item, and was 18kg, and i do not drive. however, they told me the earliest they could arrange that would be early january due to the "overwhelming number of orders and our shipping team is working at maximum capacity to complete current orders".i am eventually told that for a speedy resolution, i will have to lug the speakers to my nearby best buy to return it myself before a replacement could be sent my way. it costs me $10+ to call the **** XL as the sound system does not fit in a regular car, and after great effort i return it.the entire return process took close to 90 mins which was extremely aggravating, and the store was critically understaffed. nearby customers kept shooting me dirty looks cause i had occupied one of the store managers for a long period of time. when it was all done, the manager told me she could only authorize a gift card of $20 for all the inconvenience, and that barely covered the ******** 4 days has passed after the replacement order has been placed, and the order has yet to ship. i have called and chatted customer service multiple times and been placated and lied to nonstop. yesterday, the cs agent told me my order would be shipped out TODAY which is clearly a lie at this point. i don't even know how i should respond at this point, best buy is such a joke.Best Buy Canada Ltd.
Date: 10/12/2024
Hello *****,Thank you for taking the time to provide us with your recent shopping experience and returning the wrong one received. We apologize for all the inconveniences and understand your frustration over what you went through. We see that a case is already in progress with one of our ************* Associate. Case ******** has been updated with your current feedback. We will assist you to make sure this is resolved satisfactorily. Please lookout for any emails that may require further information to help us progress with your case.Thank you,************* TeamReview fromGurkiratThind
Date: 05/12/2024
1 starGurkiratThind
Date: 05/12/2024
Disappointed with the customer service. They are Charging a protection plan service fee I wasnt informed about. I was only told about the membership and that I will be charged $30 every month and I also asked if I can cancel it any time and they said I could. Now when I want to cancel the plan I have to pay $200 approx to cancel it. I was not informed about this and want the service fee to be waived off. I also visited the store but they ignored my concern.Best Buy Canada Ltd.
Date: 10/12/2024
Hello ********,Thank you for providing details of your Membership Plan and your wish to cancel.We apologize for the inconveniences and will look into the issue for you. Please note the Best Buy Protection/Membership plans are cancellable within the 30 days of purchase. Unless if there was some miscommunication, we will definitely see what we can do. I have created case ******** for one of our ************* Associate. They will be in touch with you should they require further information.Thank you,************* TeamGurkiratThind
Date: 16/12/2024
Thanks for your reply but no one has reached me out yet.GurkiratThind
Date: 26/12/2024
It's almost been a month now. why is it taking so long??Review fromM. T.
Date: 05/12/2024
1 starM. T.
Date: 05/12/2024
On the 29nov I ordered a 2600$ tablet delivery date was for 3dec and today the 5dec it's not even ship!! Each time a chat they say they can't do nothing and I just call and they can't do nothing! I understand those delivery date are approximatif but 6 Day after and it's not even ship it's unacceptable!! And false publicity!Best Buy Canada Ltd.
Date: 10/12/2024
Hello *******,Thank you for letting us know about your order 256475213/1020604242.We apologize for the delay as we are experiencing higher than normal volume of shipments via Purolator. We see that one of our product was already delivered to you December 4th. You second item should ship shortly. We will have one of our ************* Associate investigate to make sure the shipping is in progress and status is updated. Case ******** is in progress for the investigation.We appreciate your patience. You will be updated as soon as we have all the information.Thank you ************* TeamM. T.
Date: 12/12/2024
I appreciate the reply but. This situation a unacceptable! Every time I contacted best buy they ask me to wait and call back in 24h all the times! Plus 2 last time they promesse me some one will call me back and I never had one!! The order was made 15 days ago!! And it's not even send yet! Yes I receive the first package but it's the keyboard for the tablet I never receive!! So it's useless!! Not acceptable at all!!Review fromChristine M
Date: 02/12/2024
1 starChristine M
Date: 02/12/2024
Twice, I ordered an item on special online. I was able to complete the order online twice, but both times, my order was canceled due to a seeming credit card problem! (my credit card works everywhere else). Upon calling Best Buy, I was told that the third party no longer had the item in stock. I asked to complete another order (3rd) on the phone. I was eventually told at the end of the process that they can't complete the order on the phone as it's the third party that will process the payment. They also could not immediately give me the third party customer service number or email!I waited 20 minutes on the phone for them to obtain and give me the information, but they ultimately hung up on me while I was waiting.Best Buy Canada Ltd.
Date: 03/12/2024
Hello *********,Thank you for providing the details of your recent online shopping experience. We apologize for the inconvenience you faced and understand it must be frustrating.We see that you have called in regarding your experience in placing a Marketplace order under **********. Please note that this order was cancelled by the security verification system. No charge was made to you. This is normally caused when the system detects the billing information different to the information on the method of payment or your Bank has not authorized the sale. After several attempts within a timeframe, the order will fail. This is to safeguard our customers from potential external threats.Please note also that if the product has no inventory left due to high demands, your order may ********** may place another order after verifying all information to be exact, with both billing and MOP, to avoid this issue again and for the order to through the check again. If you have further concerns, please let us know at ***************************************** or tel. *************.Thank you,Customer Care TeamReview fromGeorge K
Date: 27/11/2024
1 starGeorge K
Date: 27/11/2024
BEST BUY IS SELLING STUFF FROM AMAZON WAS DELIEVERED IM AMAZON BOX ENEN THO I ORDER IT ON BEST BUY WEBSITE BUT PRICE DIFFERENCE : BEST BUY $126 PLUS TAX, AMAZON $71,99 PLUS TAXBest Buy Canada Ltd.
Date: 03/12/2024
Hello ******,Thank you for letting us know about your recent order experience.Best Buy Canada does not sell ****** products, so this is confusing. We would be happy to investigate the shipment if you would like to provide the order details. You may email to us at *********************************************** you for reaching out to us.Customer Care TeamReview fromConnor W
Date: 23/11/2024
1 starConnor W
Date: 23/11/2024
I tried using financing to buy a product but could not buy it now it willl affect my credit score be I cant use financing on the item I wanted to buy but its not listed that fiancing is unavailableBest Buy Canada Ltd.
Date: 25/11/2024
Hello ******,Thank you for your inquiry regarding Best Buy financing with *********. We do have 3, 6 and 12 Month Plans available for all products. Our 18 Month plan are only available for major appliances and equipments. If you would like to have further information and guidance on application, kindly visit our website under: *********************************************************************************************************************. Also, if you are in store, our Associates will be happy to guide you as well.If you have further questions, please don't hesitate to email us the details to ****************************************** or contact us at *************. We will be happy to assist you further.Thank you,Customer Care TeamReview fromDatlene M
Date: 20/11/2024
1 starDatlene M
Date: 20/11/2024
Bought a washer plus extra warranty.Issues right away.Was difficult to even get the service call set up. Guy came. Said part be in in a week to a month. After 4 months I called again. Same thing its like you have to pull teeth for them to find your *********** an apology email. Said it would be taken care of in the week. That was over a month ago.I have called and sent several emails.I am very disappointed. My30 yr washer still worked. Do I take them to small claims?Wasting my first year warranty.Lucky I only have about 2 loads a week and no small children..Best Buy Canada Ltd.
Date: 25/11/2024
Hello Datlene/*******,Thank you for letting us know about the issues you are facing with your warranty fulfillment. We apologize for the delay and can understand your frustration over this. I see your case is in progress with us under ********. I have raised the priority on this for our associate to connect with you with an update and resolution. Thank you for your understanding and patience thus far.Customer Care Team
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