Business Profile
Electronic Equipment Dealers
Best Buy Canada Ltd.Headquarters
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Reviews
This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 155 Customer Reviews
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Review fromJaimal S
Date: 27/08/2024
1 starJaimal S
Date: 27/08/2024
I ordered dumbbells and a dumbbell Stand from Best Buy Marketplace. Stand arrived but dumbbell never showed. Its been over a month now. Every time I chat or call Best Buy, they ask me to wait for 3 business days.All I want is a complete refund on partially received products that are of no use. They refuse to give me refund, they can't get vendor to deliver product, they refuse to take any responsibility. My money is stuck with this s***** company that will be shut down pretty soon. I don't know how to escalate to get money back from them.Best Buy Canada Ltd.
Date: 29/08/2024
Hello ******,Thank you for providing the details of your negative experience with your Marketplace Order **********. We apologize for the inconvenience you are facing and will review immediately.We see that you have been communicating with the Seller. Please be assured that our Marketplace Support Team is monitoring this situation and have connected with the Seller to take action with a replacement or refund. You should receive a response within 2 business days from Seller to resolve this. We ask for your patience and understanding. Please feel free to connect with the Seller directly or the Best Buy Marketplace Support Team on your Best Buy Account channel messaging. Thank you,Customer Care TeamReview fromKris K
Date: 20/08/2024
1 starKris K
Date: 20/08/2024
Sent ne the wrong item, ordered an xbox series s and was sent an xbox one s, to very different console. ***Best Buy Canada Ltd.
Date: 22/08/2024
Hello ****,Thank you for letting us know you received incorrect unit on your recent Marketplace Order **********.We have created case ******** for an Executive Associate to assist you with the return and resolution. Please look out for an email and reply back with the necessary information. Alternately, you may also followup by contacting us at ************* and quoting the case number. We apologize for the inconvenience and rest assure we will assist you to the best.Thank you for your understanding.Customer Care TeamReview fromRonda K
Date: 20/08/2024
1 starRonda K
Date: 20/08/2024
Best Buy is the worst company. I bought a laptop online and got an email with a tracking number. 8 days later the tracking went nowhere...if you click to track, it says "No such tracking number exists". I've been calling, chatting online, everything humanly possible and they do NOTHING. I still don't have the laptop and they still have my money. How can I get my money back, if they can't get me the laptop? They sat they can't get in touch with the marketplace seller Softrader, but how is this my problem? I need resolution!!Best Buy Canada Ltd.
Date: 22/08/2024
Hello *****,Thank you for letting us know about your recent purchase of Marketplace Order **********.We see that you have received your laptop in question and have been communicating with the Seller to help you with the return as it is not working. We apologize you are having issues and will review your order and connect with the Seller to assist you with the return as they advised that once they receive the laptop and inspect it, they can refund you.Thank you,Customer Care TeamReview fromW Dean T
Date: 17/08/2024
1 starHad extended warranty plan with geek squad sent iphone in they replaced with refurbished that didnt work took to bestbuy they looked and agreed were told to get me to file another request to fix their replacement iphone said Id get my deductible back sent in they sent same iphone with same problem back again and never got deductible back so went back to bestbuy they thaugh this was pretty funny so they got geek squad on speaker phone and after much arguing they agreed to send another iphone and then Id send their junk one back and after waiting another 9 days no iphone and no deductible returned went back to bestbuy they couldnt believe it but gave me my one deductible back and said that was all they could do so down one deductible and 2 1/2 years of extended warranty payment save your money dont use a scam company like geek squad ( bestbuy)Review fromHolly J
Date: 15/08/2024
1 starWe saw an electric scooter and decided to purchase it.I went into the store to inquire about it.I was reassured that it was under the best buy banner and that they stood by everything they sold on the website. With this confidence I ordered it on July 4th with the delivery date being the 11th. When the 11th cameit said delivered at *** ***********The next day it now said delivered to the ********** again. So I called *** they could give me no information. So I called best buy. They said they would figure it out and get back to me. Nothing. On the 14th nothing after emailing and calling, so I kept this up everyday until the third party seller then told me they are filing a claim with *** and it would take 10 days to find out. 10 days pass, with me calling emailing and chatting everyday with best buy and this party. Then I get another message to wait 30 days. No thank you, so they escalated it. Then it was 48 to 72 hours. After that, with no response or scooter, they escalated it and said another 30 days so I was super ***et and put a stop payment through paypal and my bank. Then they said oh just wait another 10 days then. No sorry I want my money back thank you. So they did not want to solve this. By just sending me another scooter they could have made everything perfect for their customer. Instead we waited a month and were really expected to wait two months. So what have they offered for this inconvenience..a 75 dollar gift card for best buy. When I informed them that the 75 dollars would not even cover the cost of the scooter lock I have already purchased they then said sorry that's all we can offer. All in all, do I really want to shop at a company that treats their customers as the one in the wrong? No, I could go on because believe me to try to find this scooter and get my money back was all me. Noone ever called me or got back to me unless I called and said I was still waiting. Bbbboooo best buy you as a company do not know how to treat your customers.Review fromEddie L
Date: 13/08/2024
1 starEddie L
Date: 13/08/2024
I would like to express our frustration at our recent visit to your ************** store.My wife went into the store on July 26 around 11:30am to ask if we could price match this ******* Fold6 case as it was cheaper on the official ******* Canada website.When she went to ask the sales associate, she spoke toSanchita. This person is TOTALLY rude at the get go. First she would not honour the price as she said ******* is a manufacturer, but how is it a manufacturer when they have an official store at ********!? Not like ******* makes the phones and cases inside the mall. Secondly, she went on to say the store wont make a profit selling at $40 and instead offered to sell it to us for $50. Lastly, when we ask to speak to her manager she laughed at my wife and said no, she may not speak to the manager, LIKE W T F!? What is the point of having a manager at the store then!? Afterwards, I went to your live chat room to ask someone online if this can be price matched/honoured and even they said YES this can be price matched.The most crazy part of it all is we even showed this sales associate, ********, the price match policy on your website and she said it is BS policy. She said she follows her own stores policy when it comes to it.In addition, the sales associate was being racist to my wife as well. During their chat about the selling it to us for $50 and not making a profit at the store, she said to my wife that she needs to understand English about the profit for the store part. My wife is a teacher for the York Region ********************** Im sure she is well educated and understood fully whats happening.This is absolutely racism to the Chinese community.Bottom line, this is absolutely frastrating experience that my wife had to go through with this SENIOR sales associate. This is not how customers should be treated.Lastly, i had a case opened for 2 weeks with Bestbuy and no one cared to even respond. Case# ********Best Buy Canada Ltd.
Date: 16/08/2024
Hi *****,We're terribly sorry to hear about your recent negative experience at your local Best Buy store.We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to ** through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy TeamReview fromPericles K
Date: 12/08/2024
1 starDear CEO,I will make it short:* Bought an I-Pad at ******* store in mid July 2023 * Bought 1 year access to Geek Squad at the same time * Geek squad AUTOMATICALLY renewed their contract with NO AUTHORIZATION for $239.99 + GST on July 14th 2024 * NO AUTHORIZATION WAS GIVEN...written or verbal...none * **** bill shows up on August 1, 2024 with Best Buy charge of $251.99 CAD * August 2nd, visit to store and they claim they can do nothing to refund the charge must call toll free number.* August 2nd, called the number had 90 wait time they called us back.* August 2nd, spoke to agent for over 75 minutes....no supervisor available...repeat, repeat, repeat, same ******** for over an hour...cannot offer refund only prorated refund of $238.05 CAD....Your company charged my **** card with no evidence of AUTHORIZATION. Said they sent an email...REALLY AN EMAIL...WOW...no one replied to or authorized the charge. This is FRAUD---THEFT---STEALING!!!WOW... a trip to the store...2 phone calls over 90 minutes long....for fraudulent charge... WE ARE DONE with Best Buy....By the way why is it virtually impossible to contact any of the senior management by email? Something smells pretty rancid here........Fraud.....Fraud.....Fraud......Review fromBruce B
Date: 11/08/2024
1 starBruce B
Date: 11/08/2024
I purchased a ******* s9fe tablet on august first from Best Buy online.When I set up put it my old password from old tablet.when I go to put password in the keyboard doesnt work doesnt say incorrect password so Im locked out.contacted ******* said i could exchange it at store.Just to be sure contacted geek squad they told me what store was nearby the Sault set ***** .the store is 250k away 500 round trip.When I got to the store they said I had to send it back to ******* nothing they could do.after lengthy argument they said they would exchange it they threatened to have me removed from store.after they exchanged it with a no refund note.After I got home I read the online receipt and it said I was responsible for any data on my tablet how am I supposed to erase it if I cant get in.The keyboard didnt work and the hard reset doesnt work confirmed by ******* and geek squad.So I phoned customer service and they put me in touch with store manager he said thats the way it is . I wanted to cancel order and get tablet back he said to late so they put me over a barrel saying I should trust them that nobody could access. I dont think its fair to hold me responsible for data that I have no way to get rid of. I was accused of forgetting my password when I didnt everything is my fault nobody accepts responsibility I did nothing wrong here I have never been treated so rudely by anyone and Im 70Best Buy Canada Ltd.
Date: 13/08/2024
We're terribly sorry that you are having a less than ideal experience involving your ******* Galaxy tablet.You can expect an email from ***************************************** to help resolve the situation in any way that we can.Thank you, The Best Buy TeamReview fromAlbena M
Date: 10/08/2024
1 starAlbena M
Date: 10/08/2024
Terrible customer service, had **** time exchanging freezer, lots of run aroundBest Buy Canada Ltd.
Date: 13/08/2024
We're terribly sorry that you are having a less than ideal experience involving your Freezer.You can expect an email from ***************************************** to help resolve the situation in any way that we can.Thank you, The Best Buy TeamReview fromJen T
Date: 02/08/2024
1 starJen T
Date: 02/08/2024
Purchased laptop and it was faulty, no battery power at all. Returned and was told I would be refunded shortly. 8 weeks later, still no refund, just lots of extra interest on my credit card. DO NOT TRUST BEST BUY! The sellers are not legitimate.Best Buy Canada Ltd.
Date: 08/08/2024
Hi ***, This is ****** from the Best Buy Executive Resolutions Team. I am reaching out and speak on behalf of Best Buys executives as the highest level of escalation.We are sorry to learn about the problems you are facing and thank you for your patience while we reviewed your order details.Thank you for taking the time to reach out to us concerning your Marketplace experience. We greatly appreciate hearing from you, as customer feedback is vital to continue improving our customer service.We are sorry to hear that your Marketplace experience was negative, as we are continually striving to provide an amazing customer experience. We will be forwarding this to the appropriate persons to review and address this matter to assure a more positive shopping experience is provided in the future.We highly value our customers' experience, and we apologize that this was not reflected in your recent order. Please be aware that you had the option to escalate your case directly to Best Buy, allowing our dedicated Marketplace Team to step in and ensure a timely resolution. It's important to use the appropriate channels available to ensure your issue is resolved efficiently. Regarding the interest on your credit card, we understand how frustrating that can be. While we empathize with your situation, managing your account balance is ultimately your responsibility.We can confirm your order was refunded on 8/6/2024. It may take 3-5 business days for the credit to appear on your method of payment. Again, please accept our sincerest apologies for your negative experience and thanks for bringing this to our attention. We hope that you will give us another opportunity to serve you.Thank you,****** Executive Resolutions Specialist
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