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Business Profile

Electronic Equipment Dealers

Best Buy Canada Ltd.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Best Buy Canada Ltd. has 176 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Best Buy Canada Ltd.

      102 425 W 6 Ave Vancouver, BC V5Y 1L3

    • Best Buy Canada Ltd.

      27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

    • Best Buy Canada Ltd.

      100 1876 Cooper Rd Kelowna, BC V1Y 9N6

    • Best Buy Canada Ltd.

      1191 Robson St Vancouver, BC V6E 1B5

    • Best Buy Canada Ltd.

      90 20150 Langley Bypass Langley, BC V3A 9J8

    Customer Review Ratings

    1.04/5 stars

    Average of 156 Customer Reviews

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    Review Details

    • Review fromStephen L

      Date: 07/10/2024

      1 star

      Stephen L

      Date: 07/10/2024

      **************** is terrible! They shipped to wrong address and I made three address corrections over a week and they never passed them on the **************** which was *********. **************** just stalled and never helped in the slightest. I will never order online from them again

      Best Buy Canada Ltd.

      Date: 08/10/2024

      Hello *******,Thank you for providing your feedback regarding your recently placed order **********. We are sorry you have been facing some frustration with your address. Just so you know, most carriers do not delivery to ** Box address so if an address is not updated within a certain timeframe to a civic one, your order will return to depot for a refund. If we're able to reroute, we normally put this to action but sometimes the carrier is not able to complete this process unfortunately. We see 2 **s, one being a Marketplace which you have been in contact with the Seller regarding your address and it looks like it is out for delivery today via ******The ** shipped via ********* is indicating out of delivery today, October 8th as well after being delayed due to address issue.We hope your goods arrive well. Please feel free to call us at ************* if you have further concerns.Thank you,Customer Care Team
    • Review fromTa T

      Date: 07/10/2024

      1 star

      Ta T

      Date: 07/10/2024

      Don't buy anything from Best Buy.I ordered and paid for a robot vacuum cleaner about a month ago and they still didn't ship it to me. I spoke with them on the phone and they made a promise by the phone that they want to speed up the delivery and ship it for tomorrow (the day after the conversation), but I naively believed them. They also promised compensation for inconvenience, but of course, nothing came of it. Liars and swindlers. I lost money, time and again, a lot of my time.

      Best Buy Canada Ltd.

      Date: 08/10/2024

      Hello Ta,Thank you for your feedback regarding your order.We were not able to find your order under your name and email unfortunately. We apologize if you are having issues with the delivery and would like to help you the best we can to get your order to you. Unless if your order was waiting for inventory and transportation/address issues, is the only reason why there would be delays. Please email us at ***************************************** to provide order details or contact us at ************* so we can investigate further and action accordingly.Thank you,Customer Care Team
    • Review fromTanu S

      Date: 04/10/2024

      1 star

      Tanu S

      Date: 04/10/2024

      Over the past few weeks, my experience with Best Buy has been disastrous. Ive dealt w/ 10+ CS **** through endless phone calls, chats, and in-person visits, wasting countless hours with no resolution. I ordered a laptop for school, which I urgently needed. After driving two hours to pick it up, I discovered the laptop was defective. To make matters worse, the in-store representative misled me into a 5-year monthly warranty contract, when I was explicitly told it would only be for one year.When I contacted Geek Squad for assistance, their only advice was to reset the laptop or return itproviding no meaningful help. Despite this, I gave Best Buy another chance and ordered a replacement for home delivery, with a promised arrival date of September 18 - it did not arrive. I spent the entire day chasing answers from multiple agents (Luphira, *******, **** ******* etc), the issue remained unresolved.When I finally escalated the issue to a "supervisor", *********** *******, instead of directly addressing me, he communicated through ****, wasting more of my time. The tracking ID provided led to a dubious website with no updatesunacceptable for a $2,000 laptop. I asked for a courier change, which never happened, despite it being a feasible solution. On top of that, I was promised a 15% discount for the inconvenience, which I later found was riddled with exclusions, even though I was explicitly told it would apply to any product. To make matters worse, when I finally received the replacement laptop, the charger failed. ******** services solution? Either wait for an online return or drive another hour to exchange it *********** every step, Best Buy failedmisleading sales practices, poor communication, & complete lack of accountability. This situation was mishandled from start to finish. This is a complete failure to provide the level of care and service a customer expects when buying something with their hard-earned money. ** needs to hire better & train better.

      Best Buy Canada Ltd.

      Date: 08/10/2024

      Hello ****,Thank you for taking the time to provide the details of your experience with the return/exchange. We apologize for the inconvenience that you are experiencing and completely understand your frustration. We will escalate this to one of our Executive Associate to assist you in resolving this satisfactorily. Case ********. You will be contacted via email.Thank you,Customer Care Team Please stay
    • Review fromLinda K

      Date: 17/09/2024

      1 star

      Linda K

      Date: 17/09/2024

      I purchased an extended 4 year warranty on a ********** from Best Buy in 2022. A Service request was made on August 30. 2024 when the TV stopped working. The TV was finally picked up on September 6 by Geek Squad to determine if it could be fixed or needed to be replaced. I have communicated with multiple agents and directly with the Tech to get an update and an ETA on the TV repairs or a replacement but no one seems to be able to answer me. One agent said the part needed to fix the TV is actually not available but the tech says the part has been ordered but can not determine how long it will take to fix or when the part will arrive as it was ground shipped. I dont believe anything being told to me. As of September 17- still no answers about when the TV will be fixed or any alternative resolution. Buyer Beware. Best Buy takes advantage of Senior Citizens and everyone I speak with gives me the run around instead of answers about the resolution. The extended warranty and subsequent Geek Squad service is beyond unhelpful! There is no customer service for extended warranty or with Geek Squad. 22 days and counting without an answer!

      Best Buy Canada Ltd.

      Date: 18/09/2024

      Hello *****,Thank you for bringing this to our attention and for providing us with the details of your warranty fulfillment issue. We apologize for the all the inconveniences you are facing and will definitely help you.Case ******** has been created for our Executive Associate to look into this matter and to assist you accordingly. They will connect with you should they require further information. Please look out for their email.Thank you,Customer Care Team

      Best Buy Canada Ltd.

      Date: 18/09/2024

      Hi *****,

      We are writing to inform you that I have an open investigation on the situation surrounding the service plan on your 4 Year Coverage On Your TV.

      If you can please share the following information with us in a reply to the email sent to you from *****************************************: 

         Receipt/order number.
         Email and phone number for purchase.
         The previous correspondence surrounding the issue.

      As soon as we have this information, we will work to resolve the situation with the best solution possible.

      At the same time, if you have any questions or concerns, you can contact us at any time via this email chain. It will be our pleasure to support you with your claim with a response within ***** business hours. 

      Looking forward to hearing from you,

      Thanks,

      The Best Buy Team

      Best Buy Canada Ltd.

      Date: 08/10/2024

      Hello *****,Following review/investigation and communication with you, we are glad we could reach a resolution. We have emailed you in this regard. If you do require any further assistance, please feel free to reach out to us by reply to that email.Thanks,The Best Buy Team
    • Review fromSyl R

      Date: 17/09/2024

      1 star

      Syl R

      Date: 17/09/2024

      BEST BUY OUTSOURCES CALL CENTRE TO ANOTHER COUNTRY. You CANNOT reach a store by phone. The number that you HAVE to call is NOT in CANADA!!!! She didn't even know which province my city is located in.Agent would have had to call the store herself to get an answer to my question about : is my product in now, as I didn't get a call/email. WASTE OF MY TIME!!!!WHY IS THE CALL CENTRE NOT IN CANADA?????

      Best Buy Canada Ltd.

      Date: 18/09/2024

      Hello Syi,Thank you for providing your feedback regarding your recent experience with our **************************** and your wish to ********************** with a store. We apologize for the inconvenience you faced recently and will certainly check-in with each territory for necessary coaching and training. Our Call Centers are based in couple of other countries inclusive of Canada to provide the best assistance from different time zones. Our Agents from each sector are professional individuals with a great drive to assist our customers appropriately and effectively. They are able to connect with our stores efficiently and to have them connect back to customers or create cases for our ************* Team, if necessary. Each process is addressed and resolved successfully.As far as connecting with any of our stores directly, the procedure was revised few years ago when we had a pandemic to better serve our customers without having anyone physically go to store in person. I understand the frustration at times for immediate attention, however, to better serve, in fairness, all our customers, we found this procedure working extremely well at store level. Alternately, you are able to connect with any one of our Geek Squad professional and an Agent with a live, one-on-one chat feature on our bby.ca/Contact us. Please feel free to check them out should you wish for their assistance directly.We hope this addresses your concern.Thank you!************* Team
    • Review fromJuan M

      Date: 11/09/2024

      1 star

      Juan M

      Date: 11/09/2024

      I bought a range online and the brand new range showed an error code for the Stove (A2) and in the same day I had an error code for the oven (C-F0), both errors called for tech support. As this is a brand new range, I wanted this range to be exchanged by another one. I opened a case ******** which BestBuy say that will give you feedback between 1 to 3 business days, after 3 days no feedback. I called again on September 10th and still no feedback, on September 11th I called again, and the attendant told me that now she'll put in the case that I want the exchange because first case was to check with the manufacturer to fix the range. Long story short, my case was a mess from the beginning, BestBuy don't care, they don't give you feedback unless you call every day, is within their policy the return/exchange within 30 days but they try everything to not do this return/exchange. As a customer I'm extremely frustrated with ********************, don't want and advice people that want to buy at BestBuy that they'll have a headache if they face any problem with the product. Today, after almost 20 days that I bought my range I don't have a range working, I don't have any idea when this will be replaced and looks that nobody cares. After the call that I received an email saying that now BestBuy will get back from 3 to 5 business days, this is Unacceptable.

      Best Buy Canada Ltd.

      Date: 13/09/2024

      Hello ****,Thank you for providing the details of your experience with the exchange of your Samsung Range. Apologies for the delay of our response here and for all the inconveniences you have been facing. We have reviewed your case as noted and see that an exchange has been scheduled for September 17th and an email sent to you to advise accordingly. W trust all is in good order. If you have any further concerns, please feel free to reply to the email sent to you and our Associate will be happy to assist you further.Thank you,Customer Care Team
    • Review fromwensy c

      Date: 06/09/2024

      1 star

      wensy c

      Date: 06/09/2024

      Buyer beware - Do not buy Best Buy cell phones alone when there are promotions like get a best buy gift card if you buy the cell phone. I ordered ONLINE a ****** pixel cell 8 that came on promotion with a ****** watch free and $150 gift card to best buy. The cell phone was out of stock. Phone delivered 1 month later (they forgot to send it to me), then 3 months later, still no gift card even though I have a confirmation email that the gift card will come from customer service. 7 calls later, different people, no answer, still no gift card. And NO WAY OF ESCLALATION. **************** *** can't escalate it further and there's no way of contacting a manager. I get a round about answer, we're looking into this.IF YOU EVER BUY CELL ON PROMOTION for GIFT CARD, get it in store. BEST buy does not honor their contract. AND they try to upsell you with a 10% discount the next time you buy. Now why would I do that? I'm not dumb to submit myself to another 8 rounds of calling and chasing them.Terrible service and they know they've got you, because the cell phone was sent out.

      Best Buy Canada Ltd.

      Date: 09/09/2024

      Hello *****,Thank you for providing your feedback and experience encountered with your purchase in July 2024. Order ********** of our promotional deal on ******* Pixel 8-unlocked' and the free ******* Pixel Watch' - both you have already received.We apologize for any inconvenience caused to you regarding this purchase and will certainly review where the disconnect was and what is still pending accordingly.As you are currently communicating with one of our Associate under case ******** regarding this issue, we will prioritize it accordingly for a resolution.Thank you for bringing this to our attention.Customer Care Team
    • Review fromSP B.

      Date: 06/09/2024

      1 star

      SP B.

      Date: 06/09/2024

      In March 2024, I submitted and registered my Insignia Air Fryer to Best Buy when it was recalled by the national authorities as a severe fire hazard, and the public was told that a refund would be issued in 4-6 weeks. It is now mid September 2024, and not a word from Best Buy - no acknowledgement, reply, refund or e-gift card . Ive called a few times to inquire when the refund will be issued, and am told its still being processed . Horrible untrustworthy Best Buy. Never purchase especially Insignia from Best Buy.

      Best Buy Canada Ltd.

      Date: 09/09/2024

      Hello ***,Thank you for providing us details of your Insignia Air Fryer recall. We apologize for the delay and inconvenience with this as it normally is a smooth process. Case ******** has been created for our Executive Associate to look into this and ensure a resolution. Please lookout for an email in the event they should require further information.Thank you,Customer Care Team
    • Review fromSarah K

      Date: 04/09/2024

      1 star

      Sarah K

      Date: 04/09/2024

      Best Buy is by far the worst place to purchase an appliance from. I ordered a freezer to be delivered on the 31st. It never came. Even tho they called saying it would. I waited from 5-10:30pm with my door off and nothing. The next day I called. They said Tuesday it would come, Tuesday comes and goes. No call no freezer, once again Im calling asking where it is. Now they are saying Thursday. Highly doubt it at this point. Im out hundreds of dollars with no freezer, no compensation, no nothing. I wish I went back to ******. I will never recommend or return to Best Buy. If I dont call and ask where it is I get no information. Save yourself a headache and purchase from anywhere else. This place is a scam.

      Best Buy Canada Ltd.

      Date: 05/09/2024

      Hello *****,Thank you for reaching out to us regarding the delivery experience of your Freezer.We apologize for the issues you are facing. I have retrieved your case ******** that shows our Home Delivery Associate had been in communication with our carrier regarding your missed delivery. Accordingly, it is stated that the carrier has reached out to you to apologize and advise that your delivery is scheduled for today, Thursday, September 5th. We see no other update so this should go smoothly.Please feel free to contact us at ************* should you have further concerns.Thank you!Customer Care Team
    • Review fromMichelle T

      Date: 03/09/2024

      1 star

      Michelle T

      Date: 03/09/2024

      Requested service on Aug 19 for a fridge with a 5yr extended warranty that I bought in 2022. A request was sent to ******************** who then forwarded it to ******'s ******************* After 9 days nobody had gotten back to me despite the numerous calls made to Best Buy Geek Squad, ******************** as well as ******'s ******************* Finally ******'s called and came on Aug 28th, needed a part and said they would return on Sept 3rd to install. I received no phone call or email at this time so I called ******'s to see when they would be returning. I was told that Best Buy cancelled the service request after he had been here and ordered the part. I requested him to come with the part regardless as I've been without a fridge for 15 days at this point. I called Best Buy and explained what was happening and requested a reason for it. I was told that because I live over 60km from the store I purchased it at that it now fell under **************** and that I would have to pay for it. At this point I called back to the Geek Squad and asked then to explain exactly what my warranty was covering if I now had to pay for this service call. They could not. Just kept repeating themselves over and over that I would need to pay for it because of my location. I live 1.5 hrs from the city of ****** and 20 minutes from ****** ON where ******'s ****************** is. At this point I've paid for warranties on all major appliances from Best Buy in a new home and am being told that they are all useless.

      Best Buy Canada Ltd.

      Date: 05/09/2024

      Hello ********,Thank you for providing the details of your purchase and Best Buy Protection Plan fulfillment.We apologize for all the inconveniences and issues you are facing. We see that one of our Associate is in progress with your case on which you have been communicating with him under case ********.You will receive a response once our Associate has all the information in order to assist you to the best. Please feel free to continue to reply to his email. We appreciate your patience and for following up on this issue. Thank you!Customer Care Team

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