Business Profile
Electronic Equipment Dealers
Best Buy Canada Ltd.Headquarters
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Reviews
This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.04/5 stars
Average of 155 Customer Reviews
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Review fromJL T
Date: 22/04/2024
1 starJL T
Date: 22/04/2024
BOUGHT A MACBOOK AIR FROM BEST BUY IN 2019 OPEN BOX AS A 'NEW' COMPUTER. DISCUSSING THE ***** APP w APPLE CANADA RECENTLY THE CONSULTANT ADVISED ME MY MAC COULD NOT BE UPDATED ANYMORE, BUT THIS SHOULD NOT BE THE **** UNTIL 2026 0R MORE? THEN MY BATTERY WAS ALSO NEEDING REPLACING. APPLE BOOKED AN APPOINTMENT WITH LONDON DRUGS TO REPLACE THE BATTERY. IN THE MEAN TIME I WENT TO BEST BUY TO DISCUSS THE ** SITUATION- THE COMPUTER *** SAID MY MAC WAS A 2019 NOT 2017 & THAT APPLE BEGAN PRODUCING THE MACBOOK AIR IN 2017 BUT IT IS A 2019 MODEL. THIS WAS FALSE. HE ALSO SAID THE COMPUTERS ON THEIR SHELF MAY SAY ITS A 2O22 BUT ARE 2O24 MODELS. "Um no, that doesn't make sense." HE THEN DID SOME CHECKING ON MY MAC AND AGAIN CONFIRMED MY MAC IS A ************************************************** 2017, BUT IT "IS" A 2019. THE *** THEN SAID 'WHAT IS THAT YOU WANT ME TO DO FOR YOU? '"Well, you can't do anything now about updates; but I need to keep using it as I am organising *******++ images. I want you to replace the battery at no cost to me." THE *** SAID UNFORTUNATELY THIS BATTERY IS NO LONGER AVAILABLE FROM APPLE. "Are you serious? That happened with my MacBook Pro. (purchased from Apple in 2012, the battery pooped out late 2019! ... 7yrs not 5 or 6yrs or 7yrs. 5 YEARS??!! and I am an infrequent user, not even everyday and short burst of use, not all day, or hours and hours. THEN THE *** SAID APPLE HAS REDUCED THEIR CARBON FOOTPRINT WITH NEW BATTERIES. THEY WILL NOT FIT IN YOUR LAPTOP BUT APPLE HAS AN OFFER TO REDUCE ANY NEW COMPUTER OF MY CHOICE BY $150 & REPEATING IT 2 X. I said I couldn't make the decision (yesterday) and left. So I called LONDON ************** Both said the battery is available and the ***** from Best Buy is "not a thing"SO... LONDON DRUGS IS REPLACING THE BATTERY AT THE C**T QUOTED BY APPLE. I will NEVER go into Best Buy ever again after their lying and misrepresentation of APPLE. I worry what else they are tell their costumers?? Shocking!!Best Buy Canada Ltd.
Date: 23/04/2024
Hi ****,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy TeamReview fromRyan G
Date: 19/04/2024
1 starRyan G
Date: 19/04/2024
Their refurbished products are customer returns and demo units with no refurbishment done despite advertising as such. I was sent a broken charger with a MacBook covered in dirt and hair embedded inside the charger with a bent pin - it could have caused a fire had I not noticed it.Theyre completely apathetic and detached offering a coupon to shop with them again as the solution. Their practices are truly *** Marketplace Investigation worthy and Im going to bring it; this isnt a one off experience.Best Buy Canada Ltd.
Date: 22/04/2024
Hello ****,Thank you for reaching out to us and providing the negative experience of your MacBook purchase.We are sincerely sorry that a broken charger was sent to you with dirt embedded potentially causing a safety issue.We certainly inspect all our products before placing in box when sending and will certainly look into your situation closely. As I did not find any relatable cases or an order number to reference this issue, I have created case ******** for our Executive Team to investigate and to connect with you.Please lookout for an email to respond with any additional information to help us suitably resolve.Thank you for bringing this to our attention!Customer Care Team - jlBest Buy Canada Ltd.
Date: 22/04/2024
Hello ****,Thank you for reaching out to us and providing the negative experience of your MacBook purchase.We are sincerely sorry that a broken charger was sent to you with dirt embedded potentially causing a safety issue.We certainly inspect all our products before placing in box when sending and will certainly look into your situation closely. As I did not find any relatable cases or an order number to reference this issue, I have created case ******** for our Executive Team to investigate and to connect with you.Please lookout for an email to respond with any additional information to help us suitably resolve.Thank you for bringing this to our attention!Customer Care Team - jlReview fromJohn H B
Date: 19/04/2024
1 starJohn H B
Date: 19/04/2024
I wouldn't give them even one star, I gave them $80.49 and received a digital program and didn't get a key # to open it, called the supplier and they sent me an invalid number that didn't work. There policy is s**** you, we got your money, thankyou, don't bother us!Best Buy Canada Ltd.
Date: 22/04/2024
Hello ****,Thank you for providing your feedback on your recent purchase of the Roxio Creator NXT - Digital Download under your Order 1017348395.We sincerely apologize that you are experiencing issues with the program and see that you are currently corresponding with one of our Executive Associate under case ********. As you are aware, the nature of the digital download does not allow the refunds once it is delivered to the recipient for their use. We also cannot verify the usage of the activation key or the software compatibility with individual system. I see that a goodwill gesture was accepted by you and will update the case further to acknowledge the resolution.Thank you for bringing this to our attention!Customer Care Team - jlReview fromNorm R
Date: 08/04/2024
1 starNorm R
Date: 08/04/2024
The financing company they use, ********* ... damn near almost ********. 31% interest ... if you do not pay off your term amount in full by the end of a term (IE. 12 months) you can expect to get dinged interest almost equivalent to your original purchase price. They're worse than loan sharks... and since ********* isn't easily distinguishable to complain against via BBB, BestBuy gets the complaint for supporting this financing racket. It's absolutely horrendous ... and disgusting. Cancelled my card with ********* immediately, and will start shopping elsewhere where ********* isn't accepted.Best Buy Canada Ltd.
Date: 09/04/2024
Hi *********,
We're terribly sorry to hear about your recent negative experience with your purchase made using ********* financing.
We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.
Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:
https://www.bestbuy.ca/en-ca/help/your-order/contact-us
Thank you for your patience and understanding throughout this process.
Regards,
The Best Buy TeamReview frombrenda t
Date: 04/04/2024
1 starbrenda t
Date: 04/04/2024
I placed an order through Best Buy on April 1st for a ******* Note 10. The phone was a gift for my son but I found out on the same day his dad had already made another phone purchase. No problem I'll just cancel my purchase with Best Buy right? Nope wrong! I didn't realize the purchase was with a 3rd Party Seller GADGET ************ as it turns out you can't reach anyone at GADGET SOURCE. Your messages through Best Buy go unanswered. Surprise. I spoke to a Rep at Best Buy and was informed I needed to contact the Seller. Been there, done that. They aren't answering. My money is now in limbo. I cannot cancel the purchase through Best Buy, Seller, Pay Pal or my Bank. In order for that to happen the Seller GADGET SOURCE would have to initiate on their end. I feel robbed right now. I highly recommend not purchasing anything through Best Buy if you expect good ***************** They will not stand behind THEIR Market Place Sellers and you are left on your own to clean up any mess as a result.Best Buy Canada Ltd.
Date: 04/04/2024
Hi ******,We're terribly sorry to hear about your recent negative experience with your BestBuy.ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Please note that, at this time, your order has yet to be invoiced on our end - any charges that you may see on your account statement are a temporary pre-authorization charge. These types of pre-authorization holds are typically dropped from your statement within 5-10 business days, at the latest.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to follow-up with our customer experience associate who you've been in contact with and who has been assisting you when it comes to getting in touch with the Marketplace seller to escalate your cancellation request. Thank you for your patience and understanding throughout this process.Regards,The Best Buy TeamReview fromAbran L.
Date: 31/03/2024
2 starsAbran L.
Date: 31/03/2024
I am a born and raised ******** living in **** my whole life.I moved from the gulf island to the mainland for new opportunities and prospects.The last three times i went into best buy i felt i was being looked at. and talked about.When ask for help i am ignored. This seems to be with people from outside ******. It seems like its those from ***** heritage.I am not sure if this is some type of racism but i feel uncomfortable when shopping there.1 - March 10/2024 I went out to buy a Kalurik Air Fryer. The person who sold it to me was really nice. Helpful. But when i saw him going to grab it he was stopped by two people trying to tell him not to sell it to me.. These two were from ***** heritage..The guy told the two to leave him alone and sold it to me after.2- March 25/2024 I came in to buy headphones for my computer and the moment i stepped in i saw staff looking at me and talking.I took a bit but i got some help and bought what i wanted.3- March 31/ 2024 I came out to the store to pickup a 1tb ssd at around 2:00pm. When i went to the counter to pickup the item i purchased. I felt ignored. He said he would get someone to help me and walked away. found someone. Didn't get any information and went into the back.This was the one of the same persons i saw before trying to stop a person who was trying to sell me a product. he had ***** heritage.I am not sure if this is some weird social media thing or racist thing but i would like to go in shopping feeling safe.Best Buy Canada Ltd.
Date: 04/04/2024
Hello *****,Thank you for taking the time to provide details of your store shopping experience. We appreciate it and take all our customers' feedback very seriously to enhance and improve our services. Best Buy does not tolerate racism or any kind of prejudice. It is our policy to treat all our customers fairly and to the utmost. We apologize if you have felt unsafe and uncomfortable in any way and will certainly look into the situation for clarity and necessary coaching.Since there is no mention of the store to action at this point, may we ask you to contact us at ************* so we can escalate appropriately. Alternately, you may also email us at ************************************************* you,Customer Care TeamReview fromAnna D
Date: 20/03/2024
1 starAnna D
Date: 20/03/2024
Purchased Turbo Tax on Feb. 21, 2024. Was notify that I would get an email within a few days to download the program. Nothing was received. Called many times for an update and was repeatedly told to check my spam email which I did. Still nothing. Was sent over to escalations with promises of someone would call me back, never received a call. Since I needed to get my taxes completed I requested a return for the item that I never received and ordered from Amazon, which I was able to download that same day. No return as yet, their policy is that a downloaded item is not refundable which I understand, but I never received the download, until today, 1 month later. I have since completed my taxes with the program from Amazon and have NOT downloaded anything from Best Buy. Very very poor customer service, do not know how a company can take someones money and not deliver the goods. Very very disappointed with Best Buys customer service since in the past year I have spent over $5000 with them for applicances and computer products and never had a problem.Best Buy Canada Ltd.
Date: 21/03/2024
Hello ****,Thank you for letting us know your experience with not receiving your Digital Download under order **********. Please accept our apologies for the delay and the inconvenience to you. I have assigned one of our Executive Associate to assist with connecting with the respective vendor to resend the code under case ********. Please expect to hear from us or the Vendor by end of today on status. Thank you,Customer Care TeamReview fromDanniel K
Date: 14/03/2024
1 starDanniel K
Date: 14/03/2024
The absolute worst in costumer service.One star is to muchBest Buy Canada Ltd.
Date: 15/03/2024
Hi ******,We're terribly sorry to hear about your recent negative experience with your recent BestBuy.ca order. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Please note that your order was delayed because your shipping address and phone number on file were incorrect and could not be used to complete the delivery or contact you accordingly. Following your request for an address and contact information update, your order was promptly rescheduled for March 15th. Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy TeamReview fromShannon K
Date: 13/03/2024
1 starShannon K
Date: 13/03/2024
Best Buy ******* Geek Squad is extremely talented and professional. However, when they double-billed me for the service it took 2 hours, 5 associates, 4 different phone numbers, and a form that was required to ensure that the double billing error (which they referred to as a "Customer Return") was initiated. I was informed the return of $200 would take up to 10 business days. I was told it was not possible to speak with a supervisor, I was hung up on by one of the advisors when I asked her name and I was told "It's not my problem that you were on hold already for an hour and a half." The business has no process for billing inquiries and no direct number. The support staff have no customer service training, the phone numbers and transfers to other departments are circular and the staff are rude and condescending. Not once did an advisor admit they made an error. This company is on borrowed time.Best Buy Canada Ltd.
Date: 14/03/2024
Hello *******,Thank you for providing the details of your recent issue with double billing and call experience with Customer Support. We apologize for all the inconveniences you faced in trying to get a resolution. We will surely take note to provide the necessary training as we take our customer feedback very seriously.We have looked into your case and see that you were being assisted by one of our Geek Squad Associate. It is noted on your case ******** that the issue was resolved, and a refund processed of $199.49. Please check with your bank and if you need to followup again, don't hesitate to contact us at ************* or email *********************************************** you,Customer Care TeamReview fromRa P
Date: 08/03/2024
1 starRa P
Date: 08/03/2024
Be careful ordering online from Best Buy as your order will likely be canceled. In March 2024, we bought e-bikes from their websidte as the price was good. 24 hours later, we get an email saying "order canceled".They claim "payment security issue" even though there is no such thing, as we use our credit card regularly and called the bank to verify. The customer agent assures that the email must be fraud as the tracking number for the order still shows the bike as "in transit". I signed up for text updates, never received them. The next day the package arrives a weekday at 10AM, i am not home as never received an update and last i heard it was possibly canceled. Purolator leaves a ticket to pick up the package the next day at 8AM at their wharehouse. 1 hour later i get a text saying i have a new tracking number and the package is going back to the Best Buy wharehouse! I call purolator, they received instructions to "recall the bike"- I call best buy customer serice, they have no idea what happened. Please order another. Hoping its an error i waste more time the next day and go to the purolator wharehouse - no bike, it was sent back per Best Buy instructions. I make a complaint. No one can explain why the order was canceled. The next day I decide to place another order. No sign of shipment, the order is canceled again. I call best buy- "payment error". But there is no payment error. They are just a MESS!. They tell me they use an automated system that could detect inconsistencies in payment methods so randomly your order could be canceled. OR you know, told its canceled, but then its delievered and then canceled but you could be told to go get it anyway. What a complete WASTE OF TIME. TERRIBLE BUSINESS. YOU SHOULD STICK TO IN PERSON SALES AS ONLINE ORDERS ARE CLEARLY BEYOND YOUBest Buy Canada Ltd.
Date: 11/03/2024
Hello ******,Thank you for providing your recent online shopping experience. We apologize for all the inconveniences and confusing information. Your feedback is important to us so we can look into the issue to resolve and/or approach with relevant coaching and training.I have reviewed your 2 orders: 1. Best Buy Order ********** and ** Order ********** that was assisted by our ******** Service Agent. As per tracking on your Best Buy Order, it was attempted to be delivered but nobody was at home and taken back to the facility. There should have been a note left so you can pick up from the respective station and if it is not picked up in 5 business days, carrier would return it back to the depot., unless advised to return it sooner. We noted an update in tracking number which usually happens according to the area boundaries and will investigate why it was returned to the depot. A full refund was issued on March 8, which you will see on your method of payment in 3-5 business days from process. As for the ** Order, the tracking number is not showing any movement for which I have forwarded this inquiry to our Marketplace Support Team to look into and update you accordingly. Thank you for bringing this to our attention. Please lookout for an email from our Vendor.******** Care Team
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