Reviews

This profile includes reviews for Best Buy Canada Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Best Buy Canada Ltd. has 176 locations, listed below.

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  Best Buy Canada Ltd.

  102 425 W 6 Ave Vancouver, BC V5Y 1L3

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  Best Buy Canada Ltd.

  27 32700 S Fraser Wy Clearbrook, BC V2S 2A6

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  Best Buy Canada Ltd.

  100 1876 Cooper Rd Kelowna, BC V1Y 9N6

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  Best Buy Canada Ltd.

  1191 Robson St Vancouver, BC V6E 1B5

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  Best Buy Canada Ltd.

  90 20150 Langley Bypass Langley, BC V3A 9J8

Review Details

• Review fromSteve W

  Date: 16/02/2024

  1 star

  Steve W

  Date: 16/02/2024

  BestBuy has a current ad on ******** advertising a ****** Legion Go (open box) for $649.99, when I opened the link to the BestBuy website it indicated the same price, however when I went to add the item to my cart they increased the price $50. (not tax or shipping) This seems like clear bait and switch. Customer support was useless and zero interest in resolving the issue.

  Best Buy Canada Ltd.

  Date: 21/02/2024

  Hello *****,Thank you for letting us know about the advertisement of ****** Legion Go on ******** from Best Buy. We will certainly look into the ad and product as we don't falsely advertise or mislead our customers. We have created case ******** for one of our Executive Associate to look into the pricing as well as help you with your purchase. Please lookout for an email.Thank you,Customer Care Team

• Review fromSari D

  Date: 15/02/2024

  1 star

  Sari D

  Date: 15/02/2024

  I purchased a washing machine with delivery and installation. The delivery drivers refused to install my machine after the removed my old machine along with all the hoses and attachments. Best Buy is currently refusing to address this issue in a timely manner.

  Best Buy Canada Ltd.

  Date: 16/02/2024

  Hello ****,Thank you for the letting us know about your recent washing machine delivery and installation issue.We would like to apologize for the inconvenience of this situation and will check out to see where the disconnect was. We have found your case # ******** for the same, so don't worry, our Executive Associate is currently in progress to assist you. Please lookout for an email from them once they have reviewed the scenario.Thank you,Customer Care Associate

• Review fromJimmy L

  Date: 13/02/2024

  1 star

  Jimmy L

  Date: 13/02/2024

  Terrible policies and they provide no venue for resolution. I ordered a product that came opened and damaged from bestbuy online. In store reps would not process the return stating they could not even take back the product, however they were willing to sell me something else provided I up pay the difference. I asked to speak to a manager to get store credit, and was refused. Finally I was told I needed to call the online help center to open a ticket before they could process a return. Rather than contacting an internal process I had to call myself, spend ********************************************************************************************** try my luck with a different store. No consistency between any information I was told, a compete waste and devaluation of my time for trying to purchase from this vendor.Trying to later get in to uh with bestbuy I was told straight out they do not take complaints, but that they would send "feedback" for review. A terrible, joke customer service experience.

  Best Buy Canada Ltd.

  Date: 13/02/2024

  Hello *****,Thank you for providing your feedback regarding your recent online purchase and return experience.We appreciate you taking the time to let us know and apologize that you did not get the support at Store level and for the confusing information delivered by our ******** Service Agent. We will take note to provide the necessary coaching regarding this issue.We have created a high priority case ******** for one of our Executive Associate to connect with you to assist with the return and a suitable resolution for your order in question. Please lookout for their email.Thank you!******** Care Associate

• Review fromLINDA E

  Date: 09/02/2024

  1 star

  LINDA E

  Date: 09/02/2024

  In mid November we purchased a TV from their sale offering in store. They said they would bring it in from ********* and it would take 5 business days. On the 7th day we had not heard from them so we went to the store and we were told to contact Purolator. . Purolator advised by email that the shipping address provided by Bestbuy was in error so we called to correct it and were told there was no problem and we should get our tv within 3 business days from *******. No tv after a week. Best buy told us that Purolator would do a search. No tv. We spent weeks messaging Best Buy and apurolator. A month later, Bestbuy said the refund would come from head office after their review. It is now mid February and we have not heard from Purolator or Best Buy We finally managed to get a temporary (pending review) from Mastercard. we went to *****'s, purchased the same tv at the bestbuy sale price and bought it home the same day. Moral - GO TO *****'S

  Best Buy Canada Ltd.

  Date: 12/02/2024

  Hello *****,Thank you for sharing the details of your recent ** purchase from one of our Best Buy Store. We apologize the ** did not make it to your home. We completely understand your frustration and disappointment of the whole experience and your eventual purchase from another Store. We take our customer's feedback very seriously as this is not the kind of service we offer and would like to investigate this for resolution. We were unable to find any reference point of your purchase and consequently a refund as a result of it being lost. Therefore, we have created case ******** for one of our Executive Associate to reach out to you for further details of the purchase so we can investigate this thoroughly in co-ordination with the Store and look into the outstanding refund you are referring to. Please lookout for the email by the end of day.Thank you,Customer Care Team

• Review fromSara A

  Date: 24/01/2024

  1 star

  Sara A

  Date: 24/01/2024

  I order a infrared sauna in Nov 2023. When ordering the sauna, I was aware that it wouldn't deliver until Jan 3rd, ****. It arrived at a local warehouse on Dec 23rd, 2023. It is now Jan 24, **** and I still have not received it. I have been trying to deal with a customer service person that says he is the highest person in customer service that I can speak to and he has been no help what so ever. It has been an absolute nightmare. I am beyond frustrated. Worst experience ever. Everytime I speak to someone from customer service they have no answers just that this is nothing new. It would just be nice to have someone that can give me information that actually makes sense. Best buy took my money in November and I still do not have my product. This purchase was just under $3000!!!!!!!

  Best Buy Canada Ltd.

  Date: 25/01/2024

  Hello ****,Thank you for bringing this to our attention. We apologize this is taking a bit longer than usual to resolve. Please note that an Executive Associate is in progress with your case ******** that is set on a high priority. Your response has been read that was sent yesterday, January 24. You will receive an update shortly.We understand your frustration and appreciate your understanding whilst we progress to resolving this as quickly as possible.Thank you,Customer Care Associate

• Review fromValerie B

  Date: 24/01/2024

  1 star

  Valerie B

  Date: 24/01/2024

  I am extremely dissatisfied with the whole process from start to this point in time. (Non delivery by ***** of my order placed on Dec 26, 2023 through my son-in-law who has an account with ******************** with delivery date of Dec 29, 2023) and the subsequent total lack of customer service or problem resolution by ******************** to locate the item and have it delivered to me. They have shown no interest in resolving the situation or in refunding my money. In fact, they refused to deliver the items purchased at the special price paid because of Dec 26 sales but said I would have to pay full price if I still wanted them. This is totally unacceptable as none of this is my fault. I asked for a refund as I do not wish to buy anything from Best Buy ever again. With service so appalling, they should not be allowed to be in business. It is now almost a month and neither was the package delivered nor have I received my refund of $293.75 inspite of my son-in-law making several follow up phone calls.Please assist in obtaining my full refund. In fact Best Buy should be made to pay a penalty amount to me because of the stress they have put me through.Thanks.

  Best Buy Canada Ltd.

  Date: 25/01/2024

  Hello *******,Thank you for bringing this to our attention. We apologize if there was a disconnect with **************** and understand your frustration with this situation.We have looked into your order as per the information you have provided. Order ********** and see that the order was being sent back to the Sender. In the normal scenario, it should've reached our depot and you would be refunded, however I see that it is stuck in transit. We have created a lost shipment investigation with ***** and will further escalate in order to resolve as quickly as possible. Case 20194407.Please lookout for an email from one of our Executive Associate.Thank you,Customer Care Associate

• Review fromColin S

  Date: 21/01/2024

  1 star

  Colin S

  Date: 21/01/2024

  Beware of ****************************************** Do not under any circumstance assume they have a good reputation for doing a respectable job. I can't believe they have an A+ on BBB. Their customer service is horrific, ***** apologizes for the upset they cause through doing half-assed work. They'll give you the run around, put you on hold for almost an hour so you hang ** in frustration, and give you conflicting information - in store blames online and online customer service contradicts themselves and the store. (this includes both ***************************************** instore and CSR)It's shocking that angry customers with legitimate concerns are blown off by not only an inadequate automated answering service, but by the actual human employees as well.Don't believe for an instant these people have ANY business sense whatsoever.

  Best Buy Canada Ltd.

  Date: 22/01/2024

  Hello *****,Thank you for providing details of your recent Geek Squad and **************** experience. We apologize for any confusion caused to you regarding your calls. We understand your frustration and take our customer's feedback very seriously.We see a case in regard to your computer HDD issue, which we will further escalate to Store Leadership to review and help resolve as quickly as possible. Please lookout for a call or email.Thank you for bringing this to our attention!Customer Care Associate

• Review fromBryan C

  Date: 20/01/2024

  1 star

  Bryan C

  Date: 20/01/2024

  Absolutely horrific experience. I regretably ordered a computer online. Got an email a few days later saying order has been shipped and will arrive in 2 days. I followed the tracking and was patient for over a week and a half. I called BestBuy and they said it was through a third party so I waited another week. I called the shipper and they said they didn't have that tracking number or anything related to it. I called BestBuy again and had the representative and 4 branch managers sign off guarenteeing it would arrive in 3 days or less. I waited but never got it.I tried to call Bestbuy to get some kind of compensation but they wouldn't do anything. I'm still waiting, apparently it's on its way but I'm so done dealing with them. Such a garbage company.

  Best Buy Canada Ltd.

  Date: 22/01/2024

  Hello *****,Thank you for reaching out to us regarding your Marketplace Order Issue and delivery on your PO# *********.We see that you have been communicating with the Seller regarding the delay and also the explanation given to you. It seems due to your location, there had to be a carrier transfer in order for a successful delivery. At the same time, we are trying to reach out to the respective parties to expedite the delivery. Unfortunately, at this point, it sometimes is out of our control once it leaves our premises. Just so you are aware, Purolator tracking indicates delivery January 25th. Agreed, this has taken a long time, and we apologize for the delay and understand your frustration. We take our customer's feedback very seriously and so have created case ******** for one of our Executive Associate to review and suitably resolve for you. Please lookout for an email and respond back as necessary.Thank you,Customer Care Associate

• Review fromRo M

  Date: 18/01/2024

  1 star

  Ro M

  Date: 18/01/2024

  Worst **************** Experience (agent K/ manager J)Went to Best Buy to have computer cleaned /apps re-installed. Arrived to pick up computer, apps were not installed, computer was kept for another day. Went to pick up computer, looked at computer, apps missing, (i.e. Chrome, Outlook (email), Edge). I mentioned to agent K a few apps where not installed. K became upset, displeased and agitated and reluctant to add apps. I pointed out another app, again he reluctantly installed the app. During this time K had the brazen audacity to tell me the customer to take my computer home and install the apps myself. He was unprofessional and disrespectful, having to perform a service I paid for in advance.Spoke with manager J who accused me of incorrectly installing an app myself, then accused me of lying about the apps since I did not bring the issue to Best Buys attention sooner, based upon an unknown timeline J made up in his head that he felt was acceptable.J stated nothing was written down on the work order to complete, reminded manager, Geek Squad kept my computer additional two days to re-install apps, there are two different price packages (apps re-installed or backed-up on USB), agents therefore should automatically know which service to provide based upon price a customer is charged.Instead of resolving computer issue which I paid for, J manager tells me to pay for a Geek Squad membership and have them resolve the issue.Nothing is worse than a manager (J) who makes accusations. Nothing worse than a manager who does not provide a resolution. Nothing worse than a manager who has the same mentality / behaviour as the agent. Nothing worse than a manager who blames the customer.

  Best Buy Canada Ltd.

  Date: 19/01/2024

  Hi Ro,We're terribly sorry to hear about your recent negative experience at your local Best Buy store. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team

• Review fromJatinder S

  Date: 17/01/2024

  1 star

  Jatinder S

  Date: 17/01/2024

  I ordered a laptop . They were delivering through purolator .purolator mentioned that they couldnt find the address and will be delivering the next day . I called the Best Buy head office .They also said that a request to make another attempt to deliver the laptop the next day is processed . I called Purolator again the next day . They again told me it will be delivered the next day . I called Best Buy and they said we can make another attempt to deliver or you can return the item . How unprofessional that is.

  Best Buy Canada Ltd.

  Date: 18/01/2024

  Hi ********,We're terribly sorry to hear about your recent negative experience with your BestBuy,ca purchase. We've set a goal for ourselves to work diligently and ensure that our customers' concerns are addressed and resolved to the best of our abilities; furthermore, we place the utmost of importance on any feedback regarding our processes and customer interactions as we continue to strive towards that goal.Should you feel like you have any outstanding concerns that need to be addressed or any points that you would like to bring to our attention that we can use as a learning opportunity, we would kindly invite you to reach out to us through the following contact page so that we can assist as needed:******************************************************************* Thank you for your patience and understanding throughout this process.Regards,The Best Buy Team