Parking Facilities
Indigo Park Canada Inc.This business is NOT BBB Accredited.
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Average of 32 Customer Reviews
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Review fromS. P.
Date: 02/04/2024
1 starS. P.
Date: 02/04/2024
This company is the worst. They use ****** to have parking signs available but invisible for a reasonable person who got into their **** stalls. I am sure they make a lot of money from unaware drivers.Indigo Park Canada Inc.
Date: 15/04/2024
Dear Mr. ******, Thank you for your review. As noted on our record, notice ******** was issued to your vehicle for a violation of "Parked in a Reserved stall." The stall has a visible sign on the ceiling and a stencil on the ground that says "Police Vehicle Only." Photos of your vehicle parked on the stall was also sent to you by email. Unfortunately, the notice is valid due to the nature of the violation. I understand that you have requested our Guest Services Team to consider voiding the parking notice, but with careful consideration, we have reduced the notice to $25.00. We kindly request that you make the payment for the reduced amount of $25.00 within the next 10 days at **************************************. Failure to do so will result in the fine reverting back to its original amount and potentially being sent to collections. We strongly advise you to familiarize yourself with our parking lot rules and guidelines to avoid future violations. Currently, the parking facility you have parked in remains open for business. As such, we are obligated to maintain consistency with everyone's application of the rules and guidelines. Please appreciate that we are not in a position to make any exceptions at this time. Sincerely, Melody E******* Guest Services Manager – – – – – – – **** * **** * ****** ** ********* *** *** **** ** ***** ******** *********************S. P.
Date: 23/04/2024
Having the sign on the ceiling and the writing on the ground is * ************ ****** when someone turns the vehicle 180 degrees after entering the garage to get to that stall, neither of the writings can be visible. And Indigo can fix the sign visibility issue - it must be written right in front of the parked car so that driver sees the sign before turning the engine off. As it is done everywhere else. * *** **** ******* *** **** ***** **** ******* ** ****** ** **** **** **** ***** - every time I go to the mall there is a car of an unaware mall customer parked there.Such business practice of doing "legal" *** ********* ****** can not add respect to this company.Review fromRachel H
Date: 16/03/2024
1 starRachel H
Date: 16/03/2024
Avoid this company if you can. You will get overcharged, you will get a ticket, and you may get towed. I used their online site after 6pm, and got charged the full day rate from 5:59pm to 6pm having already paid for the day. I have my receipts, but I've been waiting for resolution. Private lot so they can ticket any amount. Mine was $85. I do not trust this business, and i suggest you keep your receipts so you can appeal.Indigo Park Canada Inc.
Date: 19/03/2024
Dear Ms. *************, Thank you for your review. I checked our mailbox at ************************************* for any notice dispute from your email in this review but could not locate any email. Please note that your review was left for Indigo Vancouver, and our jurisdiction is within BC only. If you receive the parking notice from another province, we ask that you contact them again or provide us with the parking notice number and the province where it was issued, and I will coordinate with them for a follow-up. Sincerely, Melody E******* Guest Services Manager * * * * * * * **** * **** * ****** ** ********* *** *** **** ** ***** ******** *********************Review fromDennis J
Date: 19/02/2024
1 starDennis J
Date: 19/02/2024
My brother is disabled. Schizophrenia and mobility issues We parked at lot 218. Concord metrotown ..lots of open spots near construction. We didn't see any signs or Meters. Asked construction worker like 15 mins later if we need to pay. Went to machine way near indigo store. Didn't accept the coins we had. My brother and i didbt have debit or credit card. So we went across busy street to get cash. A half hour so later we made it back to machine. Didn't accept the 5 dollar bill. We located a agent inside the card. But he still gave ticket. My brother wasn't able to.get a new pair of pantsIndigo Park Canada Inc.
Date: 20/02/2024
Hello ******, Thank you for reaching out. Please note that the location where you have parked your vehicle in Metrotown ******* (*****) has signs throughout the property alerting guests of the guidelines and indicating that the parking lot requires payment and that some portion of the Metrotown ***** ******* is not open for public parking. We understand that you tried to pay, and because of the difficulties you have experienced on our machines, we have now cancelled the parking notice ******** issued to the vehicle with plate ******. We suggest contacting us for assistance at ************ if the machine is not accepting any payments. Customers with disabilities that require accessible stalls must park in a stall marked handicap and must display a handicap parking pass. Unfortunately, the privilege to use these stalls still requires you to abide by the parking rules and regulations posted on the parking lot signs. Sincerely, Melody ******** Guest Services Manager – – – – – – – **** * **** * ****** ** ********* *** *** **** ** ***** ******** *********************Review fromSean F
Date: 03/01/2024
1 starSean F
Date: 03/01/2024
Absolutely horrible company. I had a parking subscription at my place of employment. I tried to cancel my account but the app would direct me to the website and the website back to the app. My bank told me to cancel my credit card before the payment came out because they made it impossible to cancel. Then a few months later I get an invoice from them, after not having parked there for months (I had proof of this) the lady I was dealing with had zero compassion. Now they have sent me to a creditor and its destroying my credit. I cannot believe this is legal. There are days where the app doesnt work, and neither does the machine in the lot, and they still come around and ticket everyone. Ive been speaking with some investigative journalists about this. ********* ** **** ** ****** ** ******* ** *** ***** ****** ** *** ***** **** ********* ********Indigo Park Canada Inc.
Date: 05/01/2024
Dear Mr. ******, Your review is directed to our Vancouver office. Please be advised that your subscription is from Ottawa, and we advised you to contact or direct your concerns to the Ottawa office regarding your monthly parking subscription. Thank you! Sincerely, Melody ******** Guest Services Manager – – – – – – – – – – – – – – **** **** ****** **** ***** **** ********* **** *** *** **** ** ***** ******** *********************** This message is intended only for the named recipients. This message may contain information that is privileged, confidential or exempt from disclosure under applicable law. Any dissemination or copying of this message by anyone other than a named recipient is strictly prohibited. If you are not a named recipient or an employee or agent responsible for delivering this message to a named recipient, please notify us immediately and permanently destroy this message and any copies you may have. Warning: Email may not be secure unless properly encrypted. Ce message est destiné uniquement aux destinataires nommés. Il peut contenir des informations privilégiées, confidentielles ou exemptées de divulgation en vertu de la loi applicable. Toute diffusion ou copie de ce message par une personne autre qu'un destinataire désigné est strictement interdite. Si vous n'êtes pas un destinataire désigné ou un employé ou agent chargé de transmettre ce message à un destinataire désigné, veuillez m'en informer immédiatement et détruire définitivement ce message et toute copie que vous pourriez avoir. Avertissement : Le courrier électronique peut ne pas être sécurisé s'il n'est pas correctement crypté.Review fromNora M
Date: 03/11/2023
1 starNora M
Date: 03/11/2023
What an awful company. They Just want to make money on students back. I had to pay a fine of $690 for my son who had already paid for a parking subscription (super expansive) because he parked on a wrong spots by mistake. I wish *** parking could be public and not for profit. :(Indigo Park Canada Inc.
Date: 08/11/2023
Dear ******************,We have contacted you regarding a few clarifications concerning the parking notices issued to your son. We hope we resolved the matter. Should you require further assistance, please don't hesitate to contact us again.Thank you!IndigoReview fromPierre G
Date: 10/08/2023
1 starPierre G
Date: 10/08/2023
I would give them 0 stars if I could. I paid for my parking via **** app for two hours, came back to a parking ticket, there is no means to contact them except by email.Indigo Park Canada Inc.
Date: 15/08/2023
Dear Mr. *******,
We hope this message finds you well. We recently came across your review and we wanted to extend our sincerest apologies for the less-than-satisfactory experience you encountered. Your feedback is incredibly valuable to us, and we deeply regret any inconvenience or frustration you may have experienced as a result.
With all our notices they need to be disputed via email as this is the company policy. We can still have the notice reviewed by our notice dispute team. Please email us at ******************************************************* with a brief description and notice number and we will be more than happy to assist you further in the matter.
Thank you for parking with us and we hope you have a great day.
Sincerely,
Indigo Park Canada
Review fromJillian M
Date: 09/05/2023
1 starJillian M
Date: 09/05/2023
Corrupt organization. Overcharged my parking and refused to credit me back. Filing a complaint with the BBB - Indigo Park CanadaIndigo Park Canada Inc.
Date: 10/05/2023
Hi *******,We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.Can you please explain, in detail, what happened so we can investigate further and take the necessary action. You can also contact our customer support team at *************************************************************************************************************************. We would appreciate any additional feedback you could provide.Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.Review fromAngela E
Date: 07/12/2022
1 starWas given a ticket for parking at the Lonsdale Quay within one minute of parking. Because of the construction there are only a few parking spots. The indigo parking rep was issuing tickets so fast several people were complaining that they were just paying for their ticket. My receipt for parking was time stamped at 1:09 and the ticket was time stamped at 1:10.
The technician is unable to cancel tickets and you are directed to the payment site to dispute them. However there is no clear dispute section on the company site and after filling in the contact information twice my dispute email was rejected.
I guess I am necer parking at the Lonsdale Quay again because I can not even dispute the ticket I was given.
Bad customer service and no ethics in ticket issuance.Review fromFarah S
Date: 09/11/2022
1 starThe Agent Tickets you even thought you paid for monthly parking pass.
Super expensive to park at their lots, and they don’t provide discounts to group employees.
Can’t get a hold of customer support via email and telephones.
Worst coming ever!Review fromMelissa S
Date: 04/11/2022
1 starThis company is a joke! Paid for parking pass first month renewed it got a couple tickets threatened to be towed emailed indigo and they said parking pass is cancelled. Checked banks statement payment was taken out 15th if both months called “ customer NO service “ for her to say send in bank statements do that along with confirmation email approving parking pass for current month and still say need more info call my bank payment was delivered to their account 17th. Ask for a manager you need to email
This company is ridiculous to a student attending university which we pay for too!
Indigo Park Canada Inc. is NOT a BBB Accredited Business.
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