Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: August 23, 2024 Amount: $18,889.50 ************************** I am trying to get a full refund The Knowledge Academy have not tried to resolve this matter.Yes advertised on ******

  Customer Answer

  Date: 06/12/2024

  Good morning,

  The Knowledge Academy have postponed the ***************** Course and Leadership Workshop 3 times without making any efforts to host the courses.

   

  If you need to see a copy of our email correspondences, please let me know.

   

  Thank you

  
  ******* Uppahuak

  Business Response

  Date: 23/12/2024

  Hi Team,

  I hope this email finds you well.
  
  This refund is already added in our system. It will take ***** working days to process.
  
  Once its done from our side we will send the confirmation to customer.
  
  Kind Regards,
  ****** ****

• Initial Complaint

  Date:18/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely disappointed with the level of service and professionalism shown by The Knowledge Academy. I booked the *** PMQ course on the promise of receiving a free Scrum Master qualification as an upgrade, only to be completely ignored by their representative, ****** ******, after the order was processed. Despite multiple attempts to contact him, I received no response.Worse still, I encountered payment issues during the booking process, which led to two separate charges of 1087 being taken from different cards for the same course. I only realized this in September, upon reviewing my bank statements. There was no confirmation of a double order on my end, only one order was placed, yet two payments were taken. Despite speaking with ****************** I have yet to receive a refund for the duplicate payment. Their promises to resolve this matter have led nowhere, and I have been left in ******** add insult to injury, the course itself was falsely advertised. The *** PMQ course, marketed as 40 hours of content, only provides access to 19 hours and 37 minutes. Furthermore, the order confirmation states the course duration is 24 hours, which conflicts with the advertised offering. I was also promised a workbook, which has never been delivered.This entire experience has been riddled with unfulfilled promises, miscommunication, and a complete lack of accountability. I expected a much higher level of service from a professional education provider. Instead, Ive been subjected to a drawn-out, unresolved issue that has wasted my time and money.

• Initial Complaint

  Date:19/08/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $1,495 for an instructor-led Program Manager Professional (PgMP) course accompanied with a test voucher on 7/18/2024. To date, I have not received confirmation of scheduling for an instructor-led PgMP course. I have made several attempts to reach you and other representatives at the Knowledge Academy. To date, I have only spoken to a few representatives and told different dates for an instructor-les class, still never receiving any follow-up class confirmation emails.When I purchasedthe PgMP package, I was given the impression the Knowledge Academy was an authorized PgMP certification training partner the **************************** (PMI). When I searched PMI's website, I discovered the Knowledge Academy is not listed as a PMI authorized training partner for the PgMP certification, but only an authorized training partner for the *** certification.On 8/9/2024, I sent emails to the Knowledge Academy requesting a refund and received no response. I would like my money refunded to me immediately.

  Business Response

  Date: 23/08/2024

  Hi Team,

  Our CS team is trying to sort the delegate's concern. We will come to the final resolution and will update on the same to the customer.

  Kind Regards,
  *********************

  Customer Answer

  Date: 24/08/2024

   
  Complaint: 22165233
  
  I am rejecting this response because: I have had two email exchanges with the Knowledge Academy request a refund of the $1,495.00 fee I paid due to loss of confidence and trust in their ability to provide satisfactory service. Refunding the fee I paid as soon as possible will resolve my complaint.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:14/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a project management course which included Knowledge Academy paying PMI for the exam. I've been trying to get Knowledge Academy to pay PMI for the last month so I can schedule and write my exam. I am getting zero response from their customer support team and confirmed today that PMI has not been paid for the exam. I've called Knowledge Academy twice to get this resolved and spend more time on hold. I just want the exam fee paid to PMI.

  Business Response

  Date: 16/08/2024

  Dear Sirs,
  I hope you are well.
  Pursuant to a complaint received from you from our customer, ******************* we will reach out to the customer to work towards a resolution. Please rest assured that we are actively working on resolving the matter with urgency and in an amicable manner.
  We are committed to ensuring a prompt and satisfactory resolution and will keep you informed of any significant updates.
  Thank you for bringing this to our attention.
  Best regards,

  Customer Answer

  Date: 23/08/2024

   
  Complaint: 22141562
  
  I am rejecting this response because:

  It has been 7 calendar days and I have not heard anything from The Knowledge Academy.  In their response to the BBB, The Knowledge Academy said they would resolve my issue with urgency.  I hate to see how long it would take if they weren't resolving the issue with urgency.  If The Knowledge Academy prefers, they can reimburse me the $1,000 CDN I paid them and I will pay and book my own exam with PMI.  I feel I'm losing out on job opportunities with booking the exam with PMI taking so long and the lack of response from my many emails with The Knowledge Academy.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 27/08/2024

  Hi Team,

  Please see the attached email proof which shows that we are trying to reach out to the customer to sort the matter.

  Kind Regards,
  *********************

• Initial Complaint

  Date:14/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 8th 2024 I filled out an online form inquiring about an online Data Entry course offered by the accused company The Knowledge Academy & without request received a phone call from them. It was very clear from the beginning that the man on the other ends' objective was to push me into committing to signing up for a course. ******** & repeatedly, I told him that I was not able to afford the course, that I had ONLY reached out for more information about what the course entailed. I told him openly that I was unemployed & that I would have to run this by my husband first as he would be the one who would pay for it but only "if" he approved & that I could not commit to anything. He assured me that this was fine & that I had 3 months to decide. He then asked for my SS # which concerned me greatly & I hesitated, I paused a great deal, & questioned why it was needed & expressed to him that I guard my credit very closely & would not want to do ANYTHING that could negatively impact my rating, He expressed that it was solely needed for ID purposes only nothing more & that I should not worry as they were under the BBB umbrella. I asked if there was any another way he could ID ******* said no. After much hesitation I regrettably provided it, only to discover a few weeks later that he had applied for & gotten a loan to prepay for that Data Entry course under my name using my SS#. I feel violated! At no point during that call did this man *********************** ever disclose that this was an application for a loan nor that my information would be used for that! The word "loan" was never uttered at all! Since then, I've tried countless times to appeal to his conscience and contacted ********* company begging them to retract what they know full well to be a fraudulent act on their part. Why would I commit to a loan when I openly expressed not being able to afford the course from the start!? The lender Affirm keeps bombarding ******* credit score has dropped 23 points so far due to this

  Customer Answer

  Date: 14/08/2024

  TO Whom It May Concern. The final resolution I seek is a full refund of $399.00 from the loan company AFFIRM. I tried to explain in the part of the complaint form in more detail why I requested this refund. Again, I was tricked into signing up for a loan by the company The Knowledge Academy, and they in turn used my information to apply for a loan on my name for an online course which I could not afford and expressed as much. They never said that I was applying for a loan. So now that I've had to borrow these funds to pay off this unwanted loan from Affirm, in order to halt any further damage to my credit score, I am asking that Affirm refund me for the full amount. As again, I've never even used the services the loan was taken out for.

  In summary, 

  Resolution: Refund

  Business Response

  Date: 16/08/2024

  Dear ****,
  I hope this email finds you well.
  We have received the complaint regarding *****************************. Please rest assured that we are actively investigating the matter and are committed to resolving it urgently and amicably.
  We will keep you informed of our progress and provide updates as soon as possible.
  Thank you for bringing this to our attention.
  Best regards,

• Initial Complaint

  Date:30/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a fee to take an exam. I could not schedule it and reached out to knowledge academy and they would not answer the phone and would not call back. Then they said they would try and call but I got no call or email. They kept stating they would help then stated time expired.

  Business Response

  Date: 16/08/2024

  Dear ****,
  I hope this finds you well.
  We are writing to address a recent complaint from ***********************, claiming that he did not receive the exam as scheduled. After thoroughly reviewing our records, we can confirm that the exam was indeed provided to him. An email invite was sent to him on 12.06.2024 to access the exam. We have attached the relevant proof to substantiate this.
  Please note that everything is sorted from our end and if further clarifications are required, we will try our best to reach out to the customer and resolve this issue amicably.
  Thank you for your attention to this matter.
  Best regards,

• Initial Complaint

  Date:25/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i enrolled into a PGMP course and paid the fee of $1200 on 23rd of July. On 24th of July when i logged into enroll for the course, i could enroll but could not access the video for training content. when informed them about it, they asked me to raise a ticket. I then told them that i had paid $1200 to take a course and not spend time filing tickets. i then asked for a refund. i have sent over 5 mails asking for a refund but they do not acknowledge but rather tell me that all is fixed and it is fine. I was even asked to raise a ticket for cancellation which i did, ticket number **********. they do not respond to this ticket or cancellation request mails but tell me all is fine. i do not want to put up with this kind of approach to customers. I asked for a full refund in accordance with their own cancellation policy section 3(c) and 3(d) of their terms and conditions.

  Business Response

  Date: 29/07/2024

  Hi Team,
   
  Our Customer Support team is currently in contact with the customer to resolve this issue. Please see the attached screenshot for reference.
  
  Kind Regards,
  *********************
  
  

  Customer Answer

  Date: 29/07/2024

   
  Complaint: 22043326
  
  I am rejecting this response because:

  1. FIrst they refuse to accept that i had not accessed the course due to a technical issue

  2. then they claim that i have completed 37% of the course in the short time that i was trying to have the issue fixed

  3. When i asked for a refund, they ignored my request. I also copied my lawyer. 

  4. They kept ignoring my request till i gave them evidence that (a)  had asked for a refund in a few minutes due to the issues being face. (b) Also told them that i was not given the 2 free courses that i had been promised, with evidence and (c)  had not even thought of the PgMP certification exam forget about enrollng. the course fee was inclusive of the certification exam fee charged by the ***************************** PMI )

  5. They they say they will refund 65% of the course fee and retain 35% as operational fees

  6. I refused, but they still stick to the same 65% refund story. I made it clear that i am not accepting any deduction for their issues and told them very clearly that i am not interested in communicating with them any more. 

  7. now they come back and say that the issue is resolved and to now access the courses and they are willing to put me on to their e-learning manager. Ridiculous.

  the whole correspondence with these guys is enclosed as a "chronology" that is self explanatory. i cannot, will not and simply refuse to entertain any further discussion with this entity. they are 100%  fraudulent. 

  Sincerely,
  
  ***********************************

  Business Response

  Date: 16/08/2024

  Dear ****,

  I hope you are doing well.

  Pursuant to a complaint received from you from our customer, ************************* ********** we reached out to the customer to work towards a resolution. However, in the meantime, we have also received a chargeback request from the customer.
  The outcome of this dispute will be communicated directly to the customers bank.
  

  Please let us know if any further action is required from our side,
  

  Thank you for your attention to this matter.
  

  Kind Regards,
  

  *********************
  Credit Control Manager

  Customer Answer

  Date: 16/08/2024

   
  Complaint: 22043326
  
  I am rejecting this response because: they continue to resort to defrauding me. They want to refund only 70% of the amount paid by me against my request for 100% refund. I gave them the timeline evidence along with their own evidence that there was an issue with their service.  I have raised this issue with my credit card bank and have told them that i am disputing this charge as no remedy has been found and to reject payment

  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:27/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ******************** Certification Course from the Knowledge Academy on November 25, 2023, for $1395 USD. This fee included the cost of the exam required for certification. While I have successfully completed the course, the Knowledge Academy has not paid the exam fee as stipulated in the course package.Since completing the course, I have contacted the Knowledge Academy five times to address this issue. Despite my repeated attempts, the problem remains unresolved. As a result, I am currently unable to take the certification exam, which is causing significant delays and inconvenience.

  Business Response

  Date: 30/05/2024

  Hi Team,

  Our CS team is in contact with customer to sort his query.

  Kind Regards,
  *********************

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 21764245
  
  I am rejecting this response because: the PgMP exam fee of $800USD has not been paid, no voucher has been provided to complete the payment.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 12/06/2024

  Hi,

  Our Team is already respond to the customer regarding the procedure of exam.

  Please refer to the attached screenshot.

  Kind Regards,
  *********************

• Initial Complaint

  Date:29/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on January 30, 2023 in the amount of $1,130.00 for an e-learning course. Unfortunately, due to family matters (death) I was no longer able to take the course. I sought a refund from the company who said they would refund my money. When I did not hear back from the company, I called again and I was told the account manager was no longer employed with the company and my matter was never transferred over to a new account manager. The person on the call said they would refund my money. When I did not receive a refund, I called again and the person on the call ******************************************** said someone would call to give me a refund; no one called. I also called my credit card company and they said I was passed the 150 days to make a complaint and they could not help.

  Business Response

  Date: 30/04/2024

  Hi Team,

  We have added the refund on our system to process, and delegate will receive the funds by end of this week.

  Kind Regards,
  *********************

• Initial Complaint

  Date:16/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a ***** **** **** *** ***** course when i stumbled across this. The sales person was very persistent and assured me that I will be able to attend the course as per my availability. After 7 odd calls, I agreed to pay for the course, after multiple questions from my end. 3 days prior to the course starting i get a mail that the course will be scheduled on the set date and time. A night before the virtual course which was 7 am my time, I receive a mail that the class has been cancelled and the instructor is unwell. After another 5 mails back and forth with another account manager, I am constantly told that i will be given a self paced learning course or i can choose from some other courses which are scheduled 4 months from now. I kept stating one thing that I would like a refund. I do not want to partake in any additional courses or free courses as a gesture from their side (Which was written in one mail). Since 2 days i have been calling and mailing back and forth. Today, my phone is being picked up and no one answers on the other end, while i can hear alot of people speaking on the other side. **** ** * ***** **** *** ******** **** ******** ****** *** ***** **** ****** ***** *** **** ***** ** ** *******. I have called 20 times since last 1.5 hours and my mails are not answered nor are my phone calls picked up. My mails just keep getting replies of " We will offer you something else, we will talk to our team and look what else we can do" when all i have been saying is to "refund the fees i had paid"

  Customer Answer

  Date: 16/04/2024

  I was looking for a ***** **** **** *** ***** course when I stumbled across this. The sales person "*************************" was very persistent and assured me that I will be able to attend the course as per my availability. After 7 odd calls, I agreed to pay for the course, after multiple questions from my end. 3 days prior to the course starting i get a mail that the course will be scheduled on the set date and time. A night before the virtual course which was 7 am my time, I receive a mail that the class has been cancelled and the instructor is unwell. After another 5 mails back and forth with another account manager "Rajwinder  K", I am constantly told that i will be given a self paced learning course or I can choose from some other courses which are scheduled 4 months from now. I kept stating one thing that I would like a refund. I do not want to partake in any additional courses or free courses as a gesture from their side (Which was written in one mail). Since 2 days I have been calling and mailing back and forth. Today, my phone is being picked up and no one answers on the other end, while i can hear a lot of people speaking on the other side. **** ** * ***** **** *** ******** **** ******** ****** *** ***** **** ****** ***** *** **** ***** ** ** ******** I have called 20 times since last 1.5 hours and my mails are not answered nor are my phone calls picked up. My mails just keep getting replies of " We will offer you something else, we will talk to our team and look what else we can do" when all i have been saying is to "refund from your end"

  Business Response

  Date: 17/04/2024

  Hi Team,

  We are already in contact with customer and provide the prompt resolution. We will update you on the same when its finalized by the both parties.
  
  Kind Regards,
  Simrat K******

  Customer Answer

  Date: 19/04/2024

  
  Complaint: ********
  
  I am rejecting this response because I have not attended the course and have repeated told on mails with customer care  I want my refund. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 22/04/2024

  Hi Team,

  We have offere the resolution to the customer, we will proceed on this case accordingly.

  Kind Regards,
  Simrat K****

  Customer Answer

  Date: 23/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  I never took this course, the business is ************ implying I completed the course. This is unacceptable and frankly unethical.

  On a side note  - they have another person reach out to me saying they will deduct $100 from my refund. Attached are the proofs of our conversation. 

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 24/04/2024

  Hi Team,

  We have received the chargeback request from the customer's bank. We will action on that and update you on this.

  Kind Regards,
  *********************

  Customer Answer

  Date: 24/04/2024

  
  Complaint: ********
  
  I am rejecting this response because:

  Knowledge academy is still pushing for 100 USD of deduction  which I dont think is fair. I have notified them multiple times and had not approved for proposed dates. 
  

  it is coming up as border line ********** now. 
  

  proof attached of todays mails. 
  
  Sincerely,
  
  *****************************