Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:15/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Booked ***** exam with this company, Initially, I also took a training course with this company. No when I went to book the exam with **** they are not shown as a valid training provider. So they booked my exam by taking 600$ extra and provided an exam pass guarantee, which is very common these days. I failed my exam on April 6, 2024. Now they are saying that they cannot provide another chance of the exam, they provided an exam pass guarantee earlier. Please see attached the screenshot from Feb 2nd. where the rep confirmed that I have an exam pass guarantee. which they are not supporting now. Pls email me if you have more details regarding my transaction with this company. * **** **** **** ******** **** ****** **** ** ******* Please get my money refunded or get me another chance as they promised.

  Business Response

  Date: 17/04/2024

  Hi Team,

  We are in touch with customer and we will address this situation promptly and will find the final resolution which will be informed to you.

  Kind Regards,
  Simrat K***

  Customer Answer

  Date: 19/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: No one from Knowledge academy has reached out to me. They are just not responding to any of my messages.

  Completely ********** that they are trying to resolve the issue, Simrat did not reached out to me or called me. And other people who were calling me are also not responding anymore.
  
  Sincerely,
  
  ********* ***

  Business Response

  Date: 20/04/2024

  Hi Team,

  Our customer service team is communicating with the customer, and as a solution, we can provide a 300 CAD refund. Since services have been rendered from our end and the exam has already been released, costs have been incurred. Therefore, it's not viable to refund the entire amount. However, to resolve this issue, we can offer a 300 CAD refund.

  Kind Regards,
  Simrat K***

   

  Customer Answer

  Date: 22/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: I have sent documentary evidence of a refund issued by knowledge academy to another batchmate who was enrolled with me in same program, Rajwinder K*** asked me for the evidence and I have sent it to her and CCed the colleague who was in the same batch, They will have to reimburse be either same or more than that, plus a another attempt at the ***** exam. 
  
  Sincerely,
  
  ********* ***

  Business Response

  Date: 24/04/2024

  Hi Team,

  This customer has taken the full course and exam, however full refund is not possible. Our customer service is in touch with him for further resolution.

  Kind Regards,
  Simrat K***

  Customer Answer

  Date: 24/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: Neither i received a refund nor I received a re-exam voucher.
  
  Sincerely,
  
  ********* ***

  Business Response

  Date: 07/05/2024

  Hi Team,
  
  We are going to process the refund for 500 CAD as agreed with customer. In order to process the refund, we requested for the bank details so that we can initiate the refund as soon as possible.

  Please refer to the attached screenshot.
  
  Kind Regards,
  Simrat K***

• Initial Complaint

  Date:20/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a PM course for a specific time to accommodate my time management needs. The first day of training the instructor changed our next meeting time from 7 am to 6 am to accommodate his schedule. I requested a refund back in Dec. 2024. Since then I have left the company and the knowledge academy have yet to refund me. In short, because the training time changed the course no longer meet my needs. More importantly the course was not a good educational fit for me.

• Initial Complaint

  Date:04/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I deposited for enrollment into a change management certification with this company 11/28/23 and immediately felt unsafe with my information. The sales person texting me was very forceful and sent me to a payment center in a third party website that I didn't recognize the domain for (wasn't the company domain). I tried calling the service lines provided to talk with customer support and the numbers were either disconnected or led to what sounded like spam vm to capture more information about me. When telling the text contact salesperson that I immediately wanted to withdraw because I was worried about the security of the website and my PII he became disrespectful and aggressive, making me worry more! I had to cancel my credit card immediately that same day because I was worried about it being a **** from all of the warning red flags I was seeing. Worse, the confirmation and course information to log in did not come!! I was emailed but a customer support person that also has a disconnected service line so email seems to be the only way I can contact them? After a week of back and forth I am no closer to getting my money back and I'm very worried about my personal information. I would be wary to click any links or log into any course material from this provider and need my refund back in full.

  Business Response

  Date: 06/12/2023

  Hi Team,

  This case has been sorted with the customer and we have provided the resolutions and delegate is happy. We have released the logins and also share the list of complimentary courses. Please see attached and we are waiting for the confirmation. 

  Please do let me know if you have any further question.

  Kind Regards,
  Simrat ****

  Customer Answer

  Date: 06/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:30/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered for a Flexi pass for the following courses but once login into my account there is no content available for the eLearning. It's a bogus company with no intention to train in the subject I requested. Meanwhile, the lady who called me to take the payment/Sale is not answering the call. The Name and number given is ******************* at ***************. ******** ******** ********************* ****** *** ******** ******** ********************* ****** *** *********

  Business Response

  Date: 04/12/2023

  We will be processing and refunding the customer a receipt will be emailed across to them once completed. 

  Customer Answer

  Date: 12/12/2023

  
  Complaint: ********
  
  I am rejecting this response because: 

  A guy named Mr. ******************** contacted me and promised me that they will refund the money but so fat I have not received the money. Email communication with ****************** attached at the end of the email thread.

   

  ******* *******
  *********************************************
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  Business Response

  Date: 23/12/2023

  Hi Team,

  Please find the attached screenshot which confirms that refund is done from our side. This case is sorted and close from our side.

  Please check and let me know if you need any other information from our side.
  
  Kind Regards,
  *********************

   

  Customer Answer

  Date: 28/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:24/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered to take the instructor-led ******* ***** *********** *** ************ course. This was a 4 day course that was supposed to occur from July 31-August 3. They were VERY responsive to me when registering, following up almost every 2 hours to see if I had the cost approved by my workplace. On July 28 (Friday before the class was supposed to start) I got a call from my account manager saying the class was cancelled, the instructor couldn't make it. He asked what he could do to make it up to me. I asked that he give me the self-led ******* course and maybe a credit for another certification down the line. I only have 2 weeks in the summer where it is possible for me to do training without impacting my client billable hours, so it wasn't possible for me to rebook the instructor-led one, even though that is my preferred learning style. It took 2 days for them to even give me access to the course, which was just wasted time. Then I started taking it, and 2 weeks later I got a receipt for the registration to my email that said "Course only, no exam". And I immediately emailed to ask what that meant. I opened a ticket with the service desk when my account manager didn't get back to me. They responded that since it was a class that was gifted to me, no certification exam would be given. I would need to register and pay another fee for the actual certification. That was never discussed. I paid over $2500 for information I could have gotten on ***** for $25. On ******* for free. I asked them to give me a refund or give me the certification exam. They don't answer my emails or phone calls. I am at a loss of what to do.

  Business Response

  Date: 06/12/2023

  Hi Team,
  
  This case has been resolved, which have provided the resolution to the customer. Please see the attached email.
  
  Let me know if you need anything else.
  
  Kind Regards,
  Simrat ****

  Customer Answer

  Date: 07/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:16/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 6, 2023 I purchased an online lean sigma black belt certification course. I did so after incessant high pressure calls. After consideration that this is to renew a certification, I was less concerned about quality training and satisfied w the price of $1695, for 6 months course access and certification exam.I was double charged and enrolled twice for the same course. My account manager gave reassurance that my refund would be processed, but then went silent for a week. She resurfaced to say the credit control team was all backed up and I needed to be patient. That was 9 days ago. Now reading reports, I have little faith that the coursework will be satisfactory, or that exam fees will be covered. There is a chat feature that ends in a ticket that the customer isn't copied on. There is a customer service number, that leads to same ticket process. And an email that does the same. Neither the chat, email or phone will proved the number for credit dept. If it's not an all out ****, it's certainly a **** business model.

  Business Response

  Date: 17/11/2023

  we have refunded the delegate and sent the payment receipt also;

   

   

   

   

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled the course because it is difficult to understand. I have a learning disability

  Business Response

  Date: 06/11/2023

  Hi,

  We have tried to reach out to the customer to try resolve this issue and awaiting a response.

  This order is a flexi-pass meaning it is non-refundable as per our terms. The customer accepted these terms when booking online and reading our terms and conditions.

  Once we hear back from the customer we will update.

  Kind Regards

  Jatinder 

• Initial Complaint

  Date:29/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled for a class, they enrolled me in the wrong one. I called for a refund. Spoke to people over and over. They promised someone would call me. 2 weeks later I'm still trying to get a refund for a course they put me into that was not the correct course.They were VERY HAPPY to take my money. They pushed and ******* me every hour almost for 2 business days! Now I can not reach anyone to give me my refund!I've paid over $700 for absolutely NOTHING!!! I was literally put on hold at 4pm and finally hung up at 6pm. This was my SECOND day trying with the EXACT same results. I can prove everything I say with emails and screenshots. Date of experience: September 05, 2023 - now

• Initial Complaint

  Date:27/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: September 14, 2023 Amount Paid: $1,295.00 Sales Order Number: ************** Invoice Number: ********* Refund Request # ********** Commitment Made by the Business: The business committed to providing 35 hours of instructor-led training, split into 4-hour sessions over a course of 2 weeks. Chronology of Events: After completing the payment, I did not receive confirmation from the senior program advisor regarding the agreed-upon batch/lessons. Despite multiple attempts to contact the business via phone and email, I was consistently ignored. I eventually received an email from a support team member outlining a batch of classes that did not align with the previously agreed-upon schedule and my company's approval. Further attempts to communicate were met with continued ignorance and even hang-ups. Several days later, I was informed that The Knowledge Academy only offers 8-hour classes for their *** program. As I was not approved to take time off work for an 8-hour class, and the course was advertised as 4-hour sessions, I requested a refund. The business initially ignored my request, then refused to provide a refund and instead offered an alternative course. When I reached out again with documentation of the original agreement and my receipt, my inquiries were ignored. Issue Resolution Status: My issue has not been resolved, and it has been 14 days since the initial transaction. The business has only offered another course as an alternative, which is not acceptable since I am only approved to take the *** through my employer. I have been ******** from the first interaction, and I no longer wish to pursue any offerings from The Knowledge Academy. I continue to request a refund due to the incorrect class offerings and the ******* ** ***** ** ** **** **** *** **** ** ******** * course that was originally advertised with a different schedule. I kindly request that the BBB investigates this matter thoroughly and assists in resolving this dispute.
  

• Initial Complaint

  Date:13/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 24th August 2023 I received phone call from Vignesh about my enquiry into wanting to re-do my ******* ************ certification. Vignesh gave me some available dates for the session and advised if I book in that day I can get cheaper for $1049. I agreed to dates of 21 & 22 (Monday & Tuesday) August 2023 which Vignesh confirmed in email to me (attached). I then received confirmation for 24 & 25 (Thursday & Friday) which was not the dates we agreed and I paid for. Vignesh and I commumicated on phone, via ******** and email where we agreed to new dates on a weekend during day in 23 & 24 September 2023. After agreement to revised dates I received invitation which I accepted without checking time which was for 6pm sessions which was not what was agreed. Vignesh and I had more discussions through ******** where he said he will fix it so it was the day session. He then confirmed it was changed to day session, and I would receive new invite. I followed up on numerous occasions in August 2023 as revised invite had still not been received to which Vignesh advised it would come through in early September 2023 but to this date I have not received new invitation instead received a .essage on ******** asking if I could attend on a Thursday / Friday held earlier which I had already advised I could not do a Thursday / Friday sessions. As I had still not received revised invitation I asked Vignesh for a refund. I have now received call advising I cannot get a refund because I accepted the invite sent for 23 /24 6pm session back i August which Vignesh knew was sent through incorrectly and he confirmed I would get another invitation for the day session. I have attached emails and ******** communication with all this info. I want a refund after going through all this issue which is causing me ******.