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Business Profile

Training Programs

The Knowledge Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 31 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted knowledge academy for my *** certification and made the complete payment as per the quote they have provided.I have made the first payment for the training in July and they provided a virtual training of 4 days in July itself after the payment. Then I made the next payment t for my exam in August and they asked me to register in PMI website, I did the same and my application was approved by PMI in a week, But now knowledge academy is not providing me the exam voucher which I need to complete my exam to get the certification. Sales team is not taking my calls or responding to my emails. They are not refunding my money or providing the exam voucher. They have not provided any invoice for the payment. Only have an email communication saying payment received.

    Business Response

    Date: 25/10/2022

    we have resolved this with the customer

    Customer Answer

    Date: 26/10/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ****

The Knowledge Academy is NOT a BBB Accredited Business.

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